Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

  Troubleshooting
   Issue 2.5   October 1999  9-31   Trunk Group Busy/Warning Indicators to
Attendant
  This feature provides the attendant with a visual indication of the trunk group
status for each of the Trunk Group buttons displayed on the console.
n Gray — Indicates normal.  Less than a preset number of trunks in the
associated group are busy.
n Pink — Indicates that a preset number of trunks in the associated trunk
group are busy.
n Red — Indicates that all trunks in the associated trunk group are...

  Troubleshooting
   9-32   Issue 2.5   October 1999To identify the specific trunk being used on a call:
1. Click the Identify Trunk feature button.
n The trunk access code and trunk group member number are
displayed on the call bar.
2. Report the trunk problem and all available identification information to
the System Manager or other appropriate maintenance personnel.
Recovering from a Power FailureWhen a power failure occurs, any calls that were active or on hold are
automatically terminated.  The...

  Troubleshooting
   Issue 2.5   October 1999  9-33   Recovering from a PC Failure  If a power failure or hard drive crash should occur at the PC Console station, or
if the PC itself should become inoperable, you will need to bring PC Console
back online.  You may also need to re-administer certain switch features.  (Refer
to the section entitled “Recovering From a Power Failure” for a list of those
features.)
  If you are unable to bring PC Console back online, read through the following
information;...

  Glossary 
 
  Issue 2.5   October 1999   GL-1
    Abbreviated Dialing
  The switch feature that provides a
mechanism for storing and recalling
numbers used to place calls and
activate features.  This feature reduces
the number of keystrokes required for
dialing.
  AD feature buttons
  The administered Abbreviated Dialing
feature buttons that allow one-button
dialing of selected numbers or access to
Abbreviated Dialing lists.
  Administration Without Hardware (AWOH)
  The switch feature that provides...

  Glossary
 
  
  GL-2   Issue 2.5   October 1999
    Attendant Recall
  The switch feature that allows a system
user on a 2-party call or a conference
call held on the console to recall the
attendant for assistance.
  Attendant Serial Call
  The switch feature that enables the
attendant to transfer trunk calls that
return to the same attendant position
after the called party hangs up.
  Auto Hold
  The switch feature that, when enabled,
automatically places an active call on
hold when another call...

  Glossary
  
  Issue 2.5   October 1999   GL-3 n co — Controlled Outward
Restriction Call — Indicates a
call from an internal user was
redirected to the attendant
because the user attempted to
make an outgoing call, but
cannot due to Controlled
Outward Restriction.
n cs — Controlled Station-to-
Station Restriction Call —
Indicates a call from an internal
user was redirected to the
attendant because the user
attempted to make a station-to-
station call, but could not due to
Controlled Station-to-Station...

  Glossary
 
  
  GL-4   Issue 2.5   October 1999
    Called Party Identification
  The display that indicates who is being
called.  For calls to a system user, the
display shows the digits as they are
dialed.  After the dialing is complete, the
display shows the called party’s name (if
available) and extension number.  On
outgoing trunk calls the display shows
the digits as they are dialed, followed by
the name and trunk access code
assigned to the trunk group being used.
  Calling Party Identification...

  Glossary
  
  Issue 2.5   October 1999   GL-5 Console administration
The procedures that the System
Administrator uses to define your
environment.  This includes identifying
the users who are authorized to access
the PC Console system, and specifying
how the buttons are configured at the
switch by configuring them the same
way within the PC Console software
Console Alarm Indicators
The built-in alarm lamps that indicate
major and minor troubles on the switch.
Feature buttons on the console can also
be...

  Glossary
 
  
  GL-6   Issue 2.5   October 1999
  Facility Test Call
The switch feature that allows
authorized personnel to place test calls
to specific trunks, touch-tone receivers,
time slots, and system tones.
feature buttons
The administered buttons that access a
switch feature.  Click the button to
perform the associated task.  When the
button is activated, it turns white.  If it is
deactivated, it turns gray.  If the switch
needs to communicate a problem to
you, the button turns pink. The...