Lucent Technologies DEFINITY PC Console Release 2.5 Users Manual

  Directory Administration
   Issue 2.5   October 1999  4-3   When PC Console is first installed, it includes an empty database file named
dir1.md.  This database file contains the following fields:
n Last Name
n First Name
n Phone
n Notes
n Field 5
n Field 6
n Field 7
  You can choose to use, or not use, this predefined database structure as the
foundation for your PC Console directories.  You can likewise choose to use, or
not use, the predefined fields.  However, we strongly recommend that all...

  Directory Administration
   4-4   Issue 2.5   October 1999 Importing an Upload File — A Quick
OverviewThe PhoneLine MasterDirectory User’s Guide contains the step-by-step
procedures you will follow to import an Upload file.  For your convenience,
however, a synopsis of those instructions is provided here.
To import an Upload File:
1. Access the console administration area and perform the procedure to
upload the switch’s Integrated Directory to the Upload File.  (Refer to
Chapter 3, “Console...

Console Operations5Issue 2.5   October 1999   5-1 Operations OverviewThe procedural information provided in this chapter is divided into the following
three categories of Console Operations:
n Accessing and Exiting PC Console Operations — These are the
procedures you will use to access, login, and exit the PC Console Operations
area.
n Call Handling — These are the procedures you will use most frequently in
PC Console Operations.  This section provides instructions on answering,
placing, holding,...

Console Operations5-2   Issue 2.5   October 1999 Accessing and Exiting PC Console
OperationsTo launch the PC Console Operations application software:
1. Double-click on the Console Operation icon to launch the application.
n The PC Console splash screen is displayed, followed by the
PC Console Login window.
2. Verify that the Position Busy feature button is displayed in gray.  If it
is not, click that button so that the switch forwards “0”perator calls to
PC Console.
To login as a new attendant:
Your...

Console OperationsIssue 2.5   October 1999  5-3 n Auto Transfer — This checkbox, labeled Auto Transfer, also appears within
the Call Handling area.  Check the box if you want calls to be transferred
automatically, without announcement.  This reduces the number of steps
required to transfer a call.
To exit the PC Console Operations software:
1. Select Attendant-Exit from the Menu Bar.
n Position Busy is enabled.
2. If any calls are in progress, click Yes to indicate that you want to
release those calls.
n...

Console Operations5-4   Issue 2.5   October 1999   NOTE:
  If your switch is administered for Automatic Answer, you will not
hear a ring.  Instead, PC Console will establish the connection for
you automatically.
n An Answer icon  is displayed on the call bar associated with the
incoming call.
n The background of the call bar changes to white.
n If the call bar associated with the incoming call is highlighted, the call bar and
the Second Party Display (at the bottom of the screen) indicate the called- or...

Console OperationsIssue 2.5   October 1999  5-5 n The Transfer , Hold , Release  and
Conference  icons are displayed on the call bar that is
associated with this call.
n The Position Available indicator is turned off.
To answer a second call:
1. Click the Hold icon  or highlight the call bar and press F7 to
place the current call on hold.
n A Retrieve icon  is displayed on that call bar.
n The incoming call is automatically displayed on the next available
call bar.
2. Click the Answer icon  for the...

Console Operations5-6   Issue 2.5   October 19993. Click the Call icon  or press F6.
n You hear dial tone.
n The Split feature button is displayed in white.
n A Cancel icon  is displayed on the call bar
4. If you are dialing a telephone number, dial the outbound number.
You can use a Trunk Group button, the search and dial capabilities of
PC Directory, your keyboard, or the telephone keypad to access the
outgoing trunk and dial the call.  You can enter numbers 0 through 9,
comma, asterisk (*), and pound...

Console OperationsIssue 2.5   October 1999  5-7 To drop yourself from a conference call:
You can drop yourself from a conference call without affecting the connected
parties.  The conference call itself continues, but is removed from your
PC Console display.
1. Click the Release icon , or highlight the call bar associated with
the conference call and press F8.
n The call is removed from your display, but continues undisturbed for
the remaining parties.
To end a conference call:
When you end a conference...

Console Operations5-8   Issue 2.5   October 1999n The hold counter and timer are displayed on the left side of the call
bar.
n The background of the call bar changes to pink.
To retrieve (reenter) a held call:
1. Click the Retrieve icon , or highlight the call bar associated with
the call and press F7.
n The held call is retrieved.
n The Transfer , Hold , Release  and
Conference  icons are redisplayed on the call bar that is
associated with this call.
Placing a CallYou can place calls to extension...