Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
97 Setting up bridged call appearances 
4
4. Press NEXT PAGE until Per Button Ring Control appears (digital sets only).
nIf you want to assign ringing separately to each bridged appearance, 
type 
y.
nIf you want all bridged appearances to either ring or not ring, leave 
the default 
n.
5. Move to Bridge Call Alerting.
If you want the bridged appearance to ring when a call arrives at the 
primary...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
98 Setting up bridged call appearances 
4
Station screen (digital set)
8.Enter the primary phone’s button number that you want to assign as the 
bridged call appearance.
This button flashes when a call arrives at the primary phone.
9. Enter the primary phone extension.
10. If the Ring field appears:
nIf you want the bridged appearance to ring when a call arrives at the 
primary phone, type 
y.
nIf...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
99 Setting up bridged call appearances 
4
More information
Following are a list of example situations where you might want to use bridged 
appearances.
nA secretary making or answering calls on an executive’s primary extension
These calls can be placed on hold for later retrieval by the executive, or the 
executive can simply bridge onto the call. In all cases, the executive 
handles the call as if...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
100 Setting up Terminal Self Administration 
4
Setting up Terminal Self 
Administration
Terminal Self-Administration (TSA) allows users to administer some of their own 
feature buttons from their telephones. TSA is available only for 6400-series, 
8400-series, and Callmaster phones. Users are prompted, via the telephone’s 
display, to choose features to assign to buttons on their telephones.
Before...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
101 Setting up Terminal Self Administration 
4
More information
Before a user can enter the TSA Admin mode, their telephone must be completely 
idle. After a user presses the Admin button and enters a security code (if 
necessary), they are prompted, via the telephone’s display, to choose features to 
administer to buttons on their telephone.
The user can add, replace, or delete any of the following...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing phone features 
102 Setting up Terminal Self Administration 
4
Fixing problems
nWhen a telephone is in the Admin mode, the telephone cannot accept any 
calls — the telephone is treated as if it were busy. Also, a user cannot make 
calls while in the Admin mode.
nAny button state a telephone is in when the telephone enters the Admin 
mode stays active while the telephone is in the Admin mode.
nACD agents who wish...

Managing your attendant consoles 
103 Overview 
5
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
5
Managing your attendant consoles
This section provides an overview to the DEFINITY attendant consoles. It also 
explains how to add new consoles, remove consoles, and how to set your 
system-wide console parameters.
Overview
The attendant console is the main answering position for your organization. The 
console operator is responsible for answering incoming calls and for...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
104 Overview 
5
Figure Notes
Figure 1. 302A and 302B attendant console 
1. Call processing area
2. Handset
3. Handset cradle
4. Warning lamps and call waiting lamps
5. Call appearance buttons
6. Feature area
7. Trunk group select buttons8. Volume control buttons
9. Select buttons
10. Console display panel
11. Display buttons
12. Trunk group select buttons
13. Lamp Test Switch
302bphn1 KLC...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
105 Overview 
5
Figure Notes
Figure 2. 302C attendant console
1. Handset
2. Handset cradle
3. Call processing area
4. Warning lamps and call waiting lamps
5. Outside-line buttons
6. Display buttons7. Display
8. Select buttons
9. Volume control buttons
10. Outside-line buttons
11. Feature buttons
12. Call appearance buttons
a
bc
de
f
Po s i t i o n
Available
Forced
ReleaseNight Pos
Busy
Calls...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
106 Overview 
5
Figure 3. Console feature button layout
Figure 4. Enhanced Selector Console
1
ONLY)2  3 4 5 6 7 8
00 01 02 03 04 05 06 07 08 09
10 20
30
40 50 60
70
80
90 91 92 93 94 95 96 97 98 99
89  88  87  86  85  84  83  82  81
71 72 73 74 75 76 77 78 79
69  68  67  66  65  64  63  62  61
51 52 53 54 55 56 57 58 59
49  48  47  46  45  44  43  42  41
31 32 33 34 35 36 37 38 39
29  28  27...