Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
127 Setting up directory buttons 
6
Setting up directory buttons
Your switch directory contains the names and extensions that are assigned on each 
station screen. Display-phone users can use a phone button to access the  
directory, use the touch-tone buttons to key in a name, and retrieve an extension 
from the directory.
Instructions
Let’s assign directory phone buttons for extension 2000. Our button...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
128 Setting up directory buttons 
6 

Handling incoming calls 
129 Setting up basic call coverage 
7
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
7
Handling incoming calls
Setting up basic call coverage
This chapter shows you how to set up call coverage for incoming calls to be sure 
that incoming calls are answered when the called party is not available.
Basic incoming call coverage:
nprovides for automatic redirection of calls to alternate destinations when 
the called party is not available or not...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
130 Setting up basic call coverage 
7
Administering system-wide call coverage 
characteristics
This section shows you how to set up system-wide call coverage characteristics 
that govern how coverage is handled.
Instructions
The System-Parameters Call Coverage / Call Forwarding screen sets up the global 
parameters which direct the switch on how to act in certain situations.
1. Leave all default...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
131 Setting up basic call coverage 
7
Instructions
To create a coverage path:
1. Type 
add coverage path next and press RETURN.
The Coverage Path
 screen appears. The system displays the next undefined 
coverage path in the sequence of coverage paths. Our example shows 
coverage path number 2.
2. Type a coverage path number in the Next Path field.
The next path is optional. It is the coverage path to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
132 Setting up basic call coverage 
7
5. Press ENTER to save your changes.
Tip:
If you want to see which extensions or groups use a specific coverage path, 
type 
display coverage sender group n, where n is the coverage path 
number. For example, you should determine which extensions use a 
coverage path before you make any changes to it.
Assigning a coverage path to users
Now assign the new coverage...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
133 Setting up advanced call coverage 
7
Setting up advanced call coverage
Advanced incoming call coverage:
nredirects calls based on time-of-day
nallows coverage of calls that are redirected to sites not on the local switch
nallows users to change back and forth between two coverage choices 
(either specific lead coverage paths or time-of-day tables).
Covering calls redirected to an off-site...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
134 Setting up advanced call coverage 
7
Instructions
To provide coverage of calls redirected to an off-site location:
1. Type 
change system-parameters coverage-forwarding and press 
RETURN.
The System Parameters Call Coverage / Call Forwarding
 screen appears.
2. In the Coverage of Calls Redirected Off-Net Enabled field, type 
y.
This instructs the DEFINITY ECS to monitor the progress of an off-net...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
135 Setting up advanced call coverage 
7
With newer systems, you may have the option to use the Coverage of Calls 
Redirected Off-Net feature. If this feature is active and you use an external 
number in a coverage path, the system can monitor the call to determine whether 
the external number is busy or does not answer. If necessary, the system can 
redirect a call to coverage points that follow the...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
136 Setting up advanced call coverage 
7
4. Press ENTER to save your changes.
5. Type 
change coverage path 2 and press RETURN.
The Coverage Path
 screen appears.
Tip:
Before making changes, you can use display coverage sender 
group 2
 to determine which extensions or groups use path 2.
6. Type r1 in a coverage Point field.
In this example, the coverage rings at extension 4101, then redirects to the...