Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
137 Setting up advanced call coverage 
7
Defining time-of-day coverage
The Time of Day Coverage Table on your system lets you redirect calls to 
coverage paths according to the time of day and day of the week when the call 
arrives. You need to define the coverage paths you want to use before you define 
the time of day coverage plan.
For example, let’s say you want to administer the system so that...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
138 Setting up advanced call coverage 
7
Now assign the time-of-day coverage to a user. For example, we use extension 
2054:
1. Type 
change station 2054 and press RETURN.
The Station
 screen for extension 2054 appears.
2. Move your cursors to Coverage Path 1 and type 
t plus the number of the 
Time of Day Coverage Table.
3. Press 
ENTER to save your changes.
Now calls to extension 2054 redirect to...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
139 Setting up advanced call coverage 
7
Instructions
To add a coverage answer group:
1. Type 
add coverage answer-group next and press RETURN.
The Coverage Answer Group
 screen appears.
2. In the Group Name field, enter a name to identify the coverage group.
3. In the Ext field, type the extension of each group member.
4. Press 
ENTER to save your new group list.
The system automatically completes...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
140 Setting up call forwarding 
7
Setting up call forwarding
This section explains how to administer various types of automatic call 
forwarding. To provide call forwarding to your users, assign each extension a 
Class of Service (COS) that allows call forwarding. Then assign call-forwarding 
buttons to the user phones (or give them the Feature Access Code (FAC) for call 
forwarding) so that they can...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
141 Setting up call forwarding 
7
Related topics
‘‘
Call Forwarding’’ on page 1288
Setting up call forwarding for users
This section shows you how to give your users access to call forwarding.
Instructions
Let’s change a call forwarding access code from a local phone with a Class of 
Service of 1:
1. Type 
change feature-access-codes and press RETURN.
The Feature Access Code
 screen appears.
2. In...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
142 Setting up call forwarding 
7
6. Type change cos and press RETURN.
The Class of Service
 screen appears.
7. On the Call Fwd-All Calls line, in the 1 column, type 
y.
This allows the user with this Class of Service to forward their calls. The 
“1” column is for phones with a Class of Service of 1.
8. On the Restrict Call Fwd-Off Net line, in the 1 column, type 
y.
This restricts your users from...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
143 Setting up call forwarding 
7
Allowing users to specify a forwarding 
destination
Now that you have set up system-wide call forwarding, have your users use this 
procedure if they want to change their call forwarding destination from their work 
(local) station.
1. They dial either their Call Forwarding Activation Busy/DA or Call 
Forwarding Activation All feature access code. If your users have...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
144 Setting up call forwarding 
7
5.When they get dial tone, they dial their “forwarding-to” off-site or on-site 
number.
In this example, enter 
9-555-2081.
6. When they hear the 3-beep confirmation tone, they hang up.
Allowing users to change coverage remotely
This section shows you how to allow users to change their call coverage path from 
a local or telecommuting (off-site) phone.
Instructions...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
145 Setting up night service 
7
Setting up night service
You can use night service to direct calls to an alternate location when the primary 
answering group is not available. For example, you can administer night service 
so that anyone in your marketing department can answer incoming calls when the 
attendant is at lunch or has left for the day.
Once you administer night service to route calls,...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Handling incoming calls 
146 Setting up night service 
7
To set up a night station service to voice mail:
1. Type 
add hunt-group next and press RETURN.
The Hunt Group
 screen appears.
The Group Number field fills automatically with the next hunt group 
number.
2. In the Group Name field, type the name of the group.
In our example, type 
ldn nights. There should be no members in this hunt 
group.
3. Press 
ENTER to save your...