Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
117 Setting console parameters 
5
7. If this is the correct attendant, press ENTER.
If the system responds with an error message, the attendant is busy or still 
belongs to a group. Press 
CANCEL to stop the request, correct the problem, 
and enter 
remove attendant 3 again.
8. Remove the extension from voice mail service if the extension has a voice 
mailbox.
9. Type 
save translations and...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
118 Providing backup for an attendant 
5
2. In the Calls in Queue Warning field, enter 3.
The system lights the console’s second call waiting lamp if the number of 
calls waiting in the attendant queue exceeds 3 calls.
3. In the Time in Queue Warning field, enter 
20.
The system issues a reminder tone if a call waits in the attendant queue for 
more than 20 seconds.
4. Press 
ENTER to save...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
119 Providing backup for an attendant 
5
Instructions
To enable your system to alert backup stations, you need to administer the 
Console Parameters screen for backup alerting. You also need to give the backup 
phones an attendant queue calls feature button and train your backup users how to 
answer the attendant calls.
To configure the system to provide backup alerts and to setup extension...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
120 Providing backup for an attendant 
5 

Managing displays 
121 Displaying caller information 
6
DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
6
Managing displays
Displaying caller information
This chapter provides information on the messages that appear on the read-out 
screen on display phones. 
Your system uses automatic incoming call display to provide information about 
incoming calls to a display phone that is in use, or active on a call. The 
information is displayed for 30 seconds on all phones except...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
122 Displaying ANI calling party information 
6
Displaying ANI calling party 
information
Calling party information may consist of either a billing number that sometimes is 
referred to as Automatic Number Identification (ANI), or a calling party number. 
Your phone may display the calling party number and name, or the incoming 
trunk group name.
Instructions
Let’s set up tie trunk group 10 to receive...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
123 Displaying ICLID Information 
6
Displaying ICLID Information
Your switch collects the calling party name and number (Incoming Call Line 
Identification, or ICLID) received from the central office (CO) on analog trunks.
Before you start
Be sure Analog Trunk Incoming Call ID field is set to 
y on the System-Parameters 
Customer-Options screen. 
Refer to the DEFINITY ECS System Description for information...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
124 Changing the display language 
6
Changing the display language
This section explains how to change the display language.
Before you start
nMake sure the 64/84xx Display Character Set field on the System 
Parameters Country-Options screen is set to the character type you want to 
displa
y. This field is set by Lucent.
NOTE:
Note: If you change the 64/84xx Display Character Set field to 
Roman after you...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
125 Changing the display language 
6
2. Type user-defined in the Display Language field.
NOTE:
If “user-defined” is selected for the display language and no 
translations are defined on the Language Translation screens, all 
display messages appear as a string of asterisks.
3. Press 
ENTER to save your changes. 
4. Type 
change display-language transfer and press ENTER.
The Language Translations
 screen...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing displays 
126 Changing the display language 
6
Fixing problems
Symptom Cause and Solution
Characters that display are 
not what you thought you 
entered.This feature is case sensitive. Check the table to 
make sure that you entered the right case.
You entered “~c”, and “*” 
appears on the display 
instead.Lower-case “c” has a specific meaning in the 
DEFINITY system, and therefore cannot be 
mapped to any other...