Lucent Technologies DEFINITY Enterprise Communications Server Release 8.2 Instructions Manual

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
107 Overview 
5
DEFINITY PC consoles
The DEFINITY PC Console is a Microsoft Windows-based call handling 
application for DEFINITY system attendants. It provides an ideal way to increase 
your productivity and to better serve your customers.
PC Console offers all the call handling capabilities of the hardware-based 
DEFINITY 302 attendant console with a DXS module, plus several enhanced...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
108 Adding an attendant console 
5
Adding an attendant console
Usually Lucent connects and administers your primary attendant console during 
cutover. However, you might find a need for a second attendant console, such as a 
backup console that is used only at night.
To add a night-only attendant console, complete the following steps:
1. Type 
add attendant 2 and press RETURN.
The Attendant...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
109 Adding an attendant console 
5
4. In the Console Type field, enter night-only.
This indicates how this console is used in your organization—as a 
principal, day only, night only, or day/night console. You can have only one 
night-time console (night only or day/night) in the system.
5. In the Port field, enter the port address for this console.
6. Type a name to associate with this...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
110 Attendant console feature buttons 
5
Attendant console feature buttons
The following table lists the feature buttons that you can assign to an attendant 
console.
Table 2. Attendant console feature buttons
Feature or 
FunctionRecommended 
Button LabelName Entered on 
Station formMaximum 
Allowed Notes
Abbreviated Dialing AD abrv-dial (List:___ 
DC:___)1 per List/DC1
Administered...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
111 Attendant console feature buttons 
5
Attendant Control 
of Trunk Group 
Access (Deactivate) Cont Deact deact-tr-g 1
Attendant Direct 
Trunk Group Select Local TG
Remote TGlocal-tgs
remote-tgs12
4
Attendant Crisis 
AlertCrisis Alert crss-alert 1
Attendant Display 
[display buttons]Date/Time date-time 1
Inspect Mode inspect 1
Normal Mode normal 1
Stored Number stored-num 1
Attendant...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
112 Attendant console feature buttons 
5
Call Prompting 
[display button] Caller Info callr-info 1  
Call Type Call Type type-disp 1
Centralized 
Attendant ServiceCAS-Backup cas-backup 1
Check In/Out 
(Hospitality)
[display buttons]Check In check-in 1
Check Out check-out 1  
Class of Restriction 
[display button] COR class-rstr 1  
Demand Print  Print Msgs print-msgs 1  
DID View DID View...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
113 Attendant console feature buttons 
5
Hardware Failure 
[status lamps] Major Hdwe 
Failure major-alrm 10 per system
Auto Wakeup pr-awu-alm 1  
DS1 (facility) ds1-alarm 10 per system  
PMS Failure pms-alarm 1  
PMS Ptr Alm pr-pms-alm 1  
CDR 1 Failure cdr1-alrm 1  
CDR 2 Failure cdr2-alrm 1  
Sys Ptr Alm pr-sys-alm  1  
Hold Hold hold 1  
Integrated Directory 
[display button] Integrtd...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
114 Attendant console feature buttons 
5
Login Security 
Violation lsvn-halt lsvn-halt 1 per system
Message Waiting Message 
Waiting Act. mwn-act 1 per system  
Message 
Waiting Deact. mwn-deact 1 per system  
Night Service  Trunk Grp. NS trunk-ns (Grp. No.__)  1 per trunk 
group 
9
PMS Interface 
[display buttons]PMS display
Priority Calling  Prior Call  priority N  
Position Busy Position...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
115 Attendant console feature buttons 
5
Night Service 
(ACD)Hunt Group hunt-ns (Grp. No.__)  3 per hunt 
group 12
Time of Day 
Routing [display 
buttons] Immediate 
Overrideman-ovrid 1  
Clocked 
Overrideclk-overid 1  
Timed Reminder RC Aud Off  re-ringoff 1  
Timer Timer timer 1
Trunk Identification 
[display button] Trunk-ID trk-id 1  
Trunk Group Name 
[display button] Trunk-Name...

DEFINITY ECS Release 8.2
Administrator’s Guide  555-233-506  Issue 1.1
June 2000
Managing your attendant consoles 
116 Removing an attendant console 
5
Removing an attendant console
Before you physically remove an attendant from your system, check the 
attendant’s status, remove it from any group or usage lists, and then delete it from 
the system’s memory.
For example, to remove attendant 3, which also is assigned extension 4345:
1. Type 
status attendant 3 and press RETURN.
The Attendant Status screen...