Lexmark X544 Manual

							CHECK TO SEE IF THE OPTION IS CONNECTED TO THE PRINTER
1Turn the printer off.
2Unplug the printer.
3Check the connection between the option and the printer.
MAKE SURE THE OPTION IS INSTALLED CORRECTLY
Print a menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, then reinstall it. For more information, see the hardware setup documentation that came with the option, or
go to www.lexmark.com/publications to view the option instruction sheet.
MAKE SURE THE OPTION IS SELECTED
From the computer you are printing from, select the option. For more information, see “Updating available options
in the printer driver” on page 34.
Drawers
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AKE SURE THE PAPER IS LOADED CORRECTLY
1Open the paper tray.
2Check for paper jams or misfeeds.
3Make sure paper guides are aligned against the edges of the paper.
4Make sure the paper tray closes properly.
5Close the door.
RESET THE PRINTER
Turn the printer off. Wait 10 seconds. Turn the printer back on.
Multipurpose feeder
C
HECK THE MULTIPURPOSE FEEDER
Make sure the 650‑sheet duo drawer (multipurpose feeder) is installed properly.
CLEAR ANY JAMS
Clear any jams in the multipurpose feeder. Troubleshooting221 
						

							CHECK THE POWER CORD CONNECTION
Make sure:
The power cord is plugged into the printer and a properly grounded electrical outlet.
The outlet has power.
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct position for the size loaded.
CHECK FOR SERVICE MESSAGES
If a service message appears, turn the printer off, wait about 10 seconds, and then turn the printer back on. If the
error recurs, call for service.
Memory card
Make sure the memory card is securely connected to the printer system board.
Solving paper feed problems
Paper frequently jams
These are possible solutions. Try one or more of the following:
CHECK THE PAPER
Use recommended paper and specialty media. For more information, see the chapter about paper and specialty
media guidelines.
MAKE SURE THERE IS NOT TOO MUCH PAPER IN THE PAPER TRAY
Make sure the stack of paper you load does not exceed the maximum stack height indicated in the tray or on the
multipurpose feeder.
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it. Troubleshooting222 
						

							Paper jam message remains after jam is cleared
The paper path is not clear. Clear jammed paper from the entire paper path, and then press .
Page that jammed does not reprint after you clear the jam
In the Setup menu, Jam Recovery is set to Off. Set Jam Recovery to Auto or On:
1Press .
2Press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until General settings appears, and then press .
4Press the arrow buttons until Print Recovery appears, and then press .
5Press the arrow buttons until Jam Recovery appears, and then press .
6Press the arrow buttons until On or Auto appears, and then press .
Solving print quality problems
The information in the following topics may help you solve print quality problems. If these suggestions still do not
correct the problem, contact Customer Support. You may have a printer part that requires adjustment or replacement.
Blank pages
These are possible solutions. Try one or more of the following:
PACKING MATERIAL MAY BE ON THE PRINT CARTRIDGE
Remove the print cartridge and make sure the packing material is properly removed. Reinstall the print cartridge.
THE TONER MAY BE LOW
When 88 Cartridge low appears, order a new print cartridge.
If the problem continues, the printer may need to be serviced. For more information, contact Customer Support. Troubleshooting223 
						

							Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the
software program.
Clipped images
These are possible solutions. Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog.
Dark lines
ABCDE
ABCDE ABCDE
The imaging kit may be defective.
If Black and color imaging kit life warning orBlack imaging kit life warning appears,
replace the imaging kit. Troubleshooting224 
						

							Gray background
ABCDE
ABCDE ABCDE
CHECK THE TONER DARKNESS SETTING
Select a lighter Toner Darkness setting:
From the printer control panel, change the setting from the Quality menu.
For Windows users, change the setting from Print Properties.
For Macintosh users, change the setting from the Print dialog.
Incorrect margins
ABCD
ABCD
ABCD
These are possible solutions. Try one or more of the following:
CHECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Size setting from the Paper menu.
2Before sending the job to print, specify the correct size setting:
For Windows users, specify the size from Print Properties.
For Macintosh users, specify the size from the Page Setup dialog. Troubleshooting225 
						

							Light colored line, white line, or incorrectly colored line
These are possible solutions. Try one or more of the following:
A TONER CARTRIDGE MAY BE DEFECTIVE
Replace the defective toner cartridge.
THE IMAGING KIT MAY BE DEFECTIVE
Replace the imaging kit.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black
and color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only.
Paper curl
These are possible solutions. Try one or more of the following:
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
HAS THE PAPER ABSORBED MOISTURE DUE TO HIGH HUMIDITY?
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
Print irregularities
These are possible solutions. Try one or more of the following: Troubleshooting226 
						

							THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it.
CHECK THE PAPER TYPE SETTING
Make sure the paper type setting matches the paper loaded in the tray:
1From the printer control panel, check the Paper Type setting from the Paper menu.
2Before sending the job to print, specify the correct type setting:
For Windows users, specify the type from Print Properties.
For Macintosh users, specify the type from the Print dialog.
CHECK THE PAPER
Avoid textured paper with rough finishes.
THE TONER MAY BE LOW
When 88 Cartridge low appears or when the print becomes faded, replace the print cartridge.
THE FUSER MAY BE WORN OR DEFECTIVE
Replace the fuser.
Repeating defects
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REPEATING MARKS OCCUR MULTIPLE TIMES ON A PAGE
Print the Print defects guide and match the defects to the marks on one of the vertical lines. Follow the instructions
on the Print defects guide to determine the cause of the repeating defects.
Skewed print
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HECK THE PAPER GUIDES
Move the guides in the tray to the correct positions for the paper size loaded. Troubleshooting227 
						

							CHECK THE PAPER
Make sure you are using paper that meets the printer specifications.
Print is too light
These are possible solutions. Try one or more of the following:
CALIBRATE THE COLOR
The printer automatically calibrates the colors whenever a new imaging kit is detected. If a cartridge is replaced, then
you can calibrate the colors manually:
1From the printer control panel, press .
2From the Admin menu, press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until Print menu appears, and then press .
4Press the arrow buttons until Quality menu appears, and then press .
5Press the arrow buttons until Color Adjust appears, and then press .
Calibrating appears.
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too light, the RGB Brightness setting is too light, or the RGB Contrast setting is too low.
1From the printer control panel, press .
2From the Admin menu, press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until Print menu appears, and then press .
4Press the arrow buttons until Quality menu appears, and then press .
5Press the arrow buttons until Toner Darkness, RGB Brightness, or RGB Contrast appears, and then press
.
6Change the selected setting to a lower value, and then press .
THE PAPER MAY HAVE ABSORBED MOISTURE DUE TO HIGH HUMIDITY
Load paper from a fresh package.
Store paper in its original wrapper until you use it. Troubleshooting228 
						

							CHECK THE PAPER
Avoid textured paper with rough finishes.
CHECK THE PAPER TYPE SETTING
Make sure the Paper Type setting matches the paper loaded in the tray.
MAKE SURE COLOR SAVER IS SET TO OFF
Color Saver may be set to On.
A TONER CARTRIDGE MAY BE LOW
When 88  Cartridge Low appears, order a new cartridge.
A TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
THE IMAGING KIT MAY BE WORN OR DEFECTIVE
Replace the imaging kit.
Note: The printer has two types of imaging kits: a black and color imaging kit, and a black imaging kit. The black
and color imaging kit contains cyan, magenta, yellow, and black. The black imaging kit contains black only.
Print is too dark
These are possible solutions. Try one or more of the following:
CALIBRATE THE COLOR
The printer automatically calibrates the colors whenever a new imaging kit is detected. If a cartridge is replaced, then
you can calibrate the colors manually:
1From the printer control panel, press .
2From the Admin menu, press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until Print menu appears, and then press . Troubleshooting229 
						

							4Press the arrow buttons until Quality menu appears, and then press .
5Press the arrow buttons until Color Adjust appears, and then press .
Calibrating appears.
CHECK THE DARKNESS, BRIGHTNESS, AND CONTRAST SETTINGS
The Toner Darkness setting is too dark, the RGB Brightness setting is too dark, or the RGB Contrast setting is too high.
1From the printer control panel, press .
2From the Admin menu, press the arrow buttons until Settings appears, and then press .
3Press the arrow buttons until Print menu appears, and then press .
4Press the arrow buttons until Quality menu appears, and then press .
5Press the arrow buttons until Toner Darkness, RGB Brightness, or RGB Contrast appears, and then
press 
.
6Change the selected setting to a lower value, and then press .
A TONER CARTRIDGE MAY BE DEFECTIVE
Replace the toner cartridge.
Solid color pages
These are possible solutions. Try one or more of the following:
MAKE SURE THE PRINT CARTRIDGE IS PROPERLY INSTALLED
Remove the print cartridge and shake it from side to side to redistribute the toner, and then reinstall it.
THE PRINT CARTRIDGE MAY BE DEFECTIVE OR LOW ON TONER
Replace the used print cartridge with a new one. If the problem continues, the printer may need to be serviced. For
more information, contact Customer Support. Troubleshooting230