Lexmark X264 Service Manual

							Diagnostics information 2-47
7013-XXX
Flatbed home position service check
StepQuestions / actionsYe sNo
1POR the MFP. Does the CCD move and 
return to the home position?Problem solved.Go to step 2.
2Perform the home position sensor test. See 
“Scanner Tests” on page 3-17.
Is the sensor working properly?
Go to step 3.Go to step 5.
3Check JFBM1 on the controller for proper 
connection.
Is it connected properly?
Go to step 4.Properly connect the cable.
4Check pin 1 in JFBM1 for voltage. The 
voltage is only present when a flatbed copy 
job is running. The voltage should measure 
+24V AC. Is voltage present?Go to step 5.Replace the controller 
board. See 
“Controller 
board removal” on 
page 4-13.
5Ensure that the home position cable (JHS1) 
is connected. Is the cable connected?Go to step 6.Properly connect the cable.
6Check pin 1 in J1 for voltage. The voltage 
should measure +5V DC. Pin 2 should be 
GND. Is voltage present and is it correct?Replace the flatbed unit. 
See 
“Flatbed removal” on 
page 4-24.
Replace the controller 
board. See 
“Controller 
board removal” on 
page 4-13. 
						

							2-48  Service Manual 7013-XXX
ADF cover open service check
ADF streak service check
StepQuestions / actionsYe sNo
1Is the ADF cover properly closed?Go to step 3.Go to step 2.
2Close the ADF cover.
Does the problem go away?
Issue resolvedGo to step 3.
3Perform the ADF cover open sensor test. 
See 
“Scanner Tests” on page 3-17. Does 
the sensor work properly?
Go to step 4Go to step 8.
4On the bottom of the ADF cover, inspect the 
ADF cover closed sensor actuator. Does it 
move freely? Go to step 6.Go to step 5.
5Fix the actuator so it moves freely.
Does this fix the problem?
Issue resolved.Go to step 6.
6Remove the ADF rear cover and inspect the 
ADF cover closed sensor for dirt and debris.
Is there dirt and debris present?
Go to step 7.Go to step 8.
7Clean the dirt and debris from the sensor. 
Does this fix the issue?
Issue resolved.Go to step 8.
8Inspect the connections on the ADF relay 
card in the ADF. Are all the connections 
properly connected? Go to step 9.Secure all the connections.
9Check the ADF cable for continuity. Is there 
continuity?Go to step 10.Replace the ADF cable. 
See 
“ADF cable removal” 
on page 4-7. 
10Check for signals or voltages from J4 on the 
controller board. Pin 11 and 12 should 
measure +24VDC. Pin 5 should measure 
+14VDC. Are there signals or voltages 
present?Replace the ADF. See 
“ADF removal” on 
page 4-4.
Replace the controller 
board. See 
“Controller 
board removal” on 
page 4-13.
StepQuestions / actionsYe sNo
1Do streaks appear on the middle of 
scans when using the ADF?Clean the ADF glass on the 
flatbed using a lint-free cloth. 
Kit 40X0392 is available for 
cleaning the glass on the 
flatbed. 
 
 
Also, clean the separator roll 
and pad with a damp cloth.
No issue to fix. 
						

							Diagnostics information 2-49
7013-XXX
ADF paper jam service check
Note:  This service check should be used if the paper feeds and jams in the ADF. If the paper is not feeding into 
the ADF see 
“ADF feed errors service check” on page 2-50. 
StepQuestions / actionsYe sNo
1If the ADF is multi-feeding, check for dirt on 
the ADF separator pad and ADF separator 
rollers. Are they dirty?Clean them with a lint free 
cloth and isopropyl alcohol.Replace the separator pad 
and ADF pick roll.
2If the paper is skewing when it is fed into the 
ADF, check the paper guide width. Is it set 
correctly?Go to step 3.Set the paper guides so 
they contact the edges of 
the paper.
3If paper is skewing when fed or jamming 
check to see if the top cover is open or ajar. 
Is the ADF top cover open or ajar?Properly close the top 
cover.If the paper is jamming in 
the ADF, go to step 6.
4Is paper failing to feed into the ADF?Go to step 5.There is no issue.
5Perform the ADF paper present, scan 1st 
and scan 2nd sensor tests. See 
“Scanner 
Tests” on page 3-17.
Are the sensors working properly?
Go to step 6.Go to step 9.
6Check the leading edge of the paper to 
ensure the paper is not curled or bent in a 
way that would keep it from contacting the 
paper present sensor actuator. Is the paper 
damaged?Bad media.Go to step 7.
7Is there dirt in the sensors, or is the paper 
present actuator stuck?Clean the sensors, or 
remove debris from the 
actuators.Go to step 8.
8Are the sensor actuators on the ADF 
mechanism cover damaged?Replace the ADF.Go to step 9.
9Is the ADF connector properly connected to 
J4 on the controller board?Go to step 10.Properly connect the cable 
to the controller board.
10Inspect the connections on the ADF relay 
card in the ADF. Are all the connections 
properly connected? Go to step 11.Secure all the connections.
11Check the ADF cable for continuity. Is there 
continuity?Go to step 12.Replace the ADF cable.
12Check for signals or voltages from J4 on the 
controller board. Pin 11 and 12 should 
measure +24VDC. Pin 5 should measure 
+14VDC. Are there signals or voltages 
present?Replace the ADF unit. See 
“ADF removal” on 
page 4-4.
Replace the controller 
board. See 
“Controller 
board removal” on 
page 4-13. 
						

							2-50  Service Manual 7013-XXX
ADF feed errors service check
StepQuestions / actionsYe sNo
1If the ADF is multi-feeding, check for 
dirt on the ADF separator pad and 
ADF separator rollers. Are they dirty?Clean them with a lint free 
cloth and isopropyl alcohol.Replace the separator pad and 
ADF pick roll.
2If the paper is skewing when it is fed 
into the ADF, check the paper guide 
width. Is it set correctly?Go to step 3.Set the paper guides so they 
contact the edges of the paper.
3If paper is skewing when fed or 
jamming check to see if the top cover 
is open or ajar. Is the ADF top cover 
open or ajar?Properly close the top cover.If the paper is jamming in the 
ADF, see 
“ADF paper jam 
service check” on page 2-49.
4Is paper failing to feed into the ADF?Go to step 5.There is no issue.
5Is the leading edge of the paper 
wrinkled or torn?Use different media.Go to step 6.
6Perform the ADF paper present 
sensor test. See 
“Scanner Tests” on 
page 3-17.
Is the sensor working properly?
Go to step 7.Properly connect all the 
connections in the ADF relay 
card.
7Check the actuators to see if they are 
jammed, or damaged.
Are they jammed or damaged?
Replace the ADF. See “ADF 
removal” on page 4-4.
Go to step 8.
8Properly connect all the connections 
in the ADF relay card and controller 
board.
Did this fix the situation?
Problem resolvedGo to step 9.
9Check the ADF cable for continuity. Go to step 6.Replace the ADF cable. See 
“ADF cable removal” on 
page 4-7.
10Replace the ADF. See“ADF removal” on page 4-4. Does this fix 
the situation?
Problem solvedReplace the controller board. 
See 
“Controller board 
removal” on page 4-13. 
						

							Diagnostics information 2-51
7013-XXX
ADF Duplex service check
StepQuestions / actionsYe sNo
1Perform sensor 1, and sensor 2 
sensor tests. See “Scanner Tests” 
on page 3-17. Are the sensors 
working properly?
Go to step 2.Go to step 3.
2Check the ADF sensor actuators to 
ensure they move freely. 
Are the actuators moving freely?
Go to step 3.Attempt to clean the actuators. If 
the actuators are broken or still 
don’t move freely, then replace 
the duplex ADF unit. See 
“ADF 
removal” on page 4-4.
3Check all the connections on the ADF 
relay card. Are they properly 
connected?Go to step 4.Properly connect all the 
connections.
4Check the ADF cable to ensure it is 
properly connected to CN 15 on the 
ADF relay card, and main controller 
board at J4. Is the ADF cable properly 
connected?Go to step 5.Properly connect the ADF cable 
to its connections.
5Check the ADF cable for continuity. 
Make sure pin 22 has continuity. Is 
there continuity on pin 22? Go to step 6.Replace the ADF cable. See 
“ADF cable removal” on 
page 4-7.
6Replace the ADF. See “ADF removal” on page 4-4. Does this fix 
the situation?
Problem solvedReplace the controller board. 
See 
“ADF input tray removal” 
on page 4-8. 
						

							2-52  Service Manual 7013-XXX
Modem / fax card service check
StepQuestions / actionsYe sNo
1Is the phone line properly connected to the 
modem card and the wall jack?Go to step 3.Go to step 2.
2Properly connect the phone line to the 
modem card and wall jack.
Did this fix the problem?
Problem resolved.Go to step 3.
3Test the phone line’s ability to send and 
receive calls.
Did the phone line work properly?
Go to step 5.Go to step 4.
4Use the MFP on a properly functioning 
phone jack.
Did this fix the problem?
Problem resolved.Go to step 5.
5Is the modem card ribbon cable properly 
connected to the controller board at JMOD2 
and the modem card?Go to step 7.Go to step 6.
6Properly connect the modem card cable to 
the modem card and controller board.
Did this fix the problem?
Problem resolved.Go to step 7.
7Check the modem card ribbon cable for 
continuity. Is there continuity?Go to step 8.Replace the modem card 
cable.
8Check the voltages from connector J39 on 
the controller board. Check Pin 4 and 5 for 
+3.3VDC. Pin 7 for +5VDC. 9, 11, 13, 15, 
17, and 19 are grounds. Are the signals or 
voltages present?Replace the modem card.Replace the controller 
board. See 
“Controller 
board removal” on 
page 4-13. 
						

							Diagnostics information 2-53
7013-XXX
Fax transmission service check
Note:  Before performing this service check, verify that the correct country code for the MFP is selected. This 
setting must match the country in which the MFP is used to transmit and receive faxes. If the setting is wrong, 
the modem settings can be changed in the Fax/SE menu. See step 14. These settings should only be performed 
with guidance from your second-level support.
StepQuestions / actionsYe sNo
1Is the phone line properly connected to the 
modem card and the wall jack?Go to step 3.Go to step 2.
2Properly connect the phone line to the 
modem card and wall jack.
Did this fix the problem?
Problem resolved.Go to step 3.
3Test the phone line’s ability to send and 
receive calls.
Did the phone line work properly?
Go to step 5.Go to step 4.
4Use the MFP on a properly functioning 
phone jack.
Did this fix the problem?
Problem resolved.Go to step 5.
5Is the phone line being used by the MFP an 
analog line?Go to step 8.Go to step 6.
6Is the line being used a VOIP line?Go to step 7.Go to step 8.
7Have the system administrator verify that 
the VOIP server is configured to receive 
faxes.
Is the server properly configured?
Go to step 8.Stop here. The issue is 
VOIP related. The VOIP 
provider needs to change 
the server configuration.
8Is the MFP on a PABX?Go to step 9.Go to step 10.
9Enable Behind a PABX under fax settings 
in the Administration menu.
Did this fix the issue?
Problem fixed.Disable Behind a PABX, 
and go to step 10.
10Is a dial prefix needed to get an outside 
line?Go to step 11.Go to step 12.
11Try sending a fax using a dial prefix.
Did the fax transmit?
Problem fixed.Go to step 12.
12Is the fax failing to send to one specific 
destination?Go to step 13.Go to step 14.
13Check the device that cannot receive a fax. 
Can it send a fax?Go to step 14.Stop here. The issue is with 
the other device.
14Press **411 to enter the Fax/SE Menu. 
Select “Print Logs”.
Print the T30 transmission log. Check the 
error being reported with the fax error code 
table. See 
“Service error codes” on page 2-17. Perform the suggested 
resolution for the error.
Did this fix the problem?
Problem resolved.Go to step 15. 
						

							2-54  Service Manual 7013-XXX
15
Adjust the “Transmit Level” setting in the SE 
menu. Press **411 to enter the SE menu, 
enter Modem settings, and select “Transmit 
Level”.
Test by adjusting the transmitted signal 
strength by decreasing/increasing the 
‘Transmit Level’ setting in steps of 1db. For 
example, if default value is -11 db, changing 
it to -12db will decrease the signal strength 
by 1db, and changing it to -10db will 
increase the signal strength by 1db. 
Recommended adjustment range is ±5 db 
(in 1db steps) from the default value.
Did this fix the problem? 
Stop. Problem resolved.Go to your second-level of 
support. See 
“Escalating a 
fax issue to second-level 
support” on page 2-57.
Step Questions / actions Yes No 
						

							Diagnostics information 2-55
7013-XXX
Fax reception service check
StepQuestions / actionsYe sNo
1Is the phone line properly connected to the 
modem card and the wall jack?Go to step 3.Go to step 2.
2Properly connect the phone line to the 
modem card and wall jack.
Did this fix the problem?
Problem resolved.Go to step 3.
3Check for a dial tone. 
Is there a dial tone?
Go to step 4.Go to step 6.
4Use a telephone to test the phone line’s 
ability to send and receive calls.
Did the phone line work properly?
Go to 7.Go to step 5.
5Use a telephone handset to verify the phone 
line is free of static or external noise. 
Is the phone line noise-free?
Go to step 7.Go to step 6.
6Use the MFP on a properly functioning 
phone jack.
Did this fix the problem?
Problem resolved.Go to step 7.
7In , verify that the 
Enable Fax Receive setting is on.
Is the setting set to on?
Go to step 9. Go to step 8.
8Set “Enable Fax Receive” to On.
Did this fix the problem?
Problem resolved.Go to step 9. 
9Is Distinctive Ring enabled?Go to step 11.Go to step 10.
10Turn on Distinctive ring.
Did this fix the problem?
Problem resolved.Go to step 11.
11Is the phone line analog?Go to step 13.Go to step 12.
12Is the VOIP server configured to support 
fax?Go to step13.Stop here. This is an issue 
with the VOIP provider.
13Does the MFP have reception issues with 
only a certain remote device?Go to step 14.Go to step 15.
14Verify communications with a different 
remote device.
Can the other device receive faxes?
The issue is with the other 
device.Go to step 15.
15Go to the Administrator menu. Enter the Fax 
settings - Analog Fax Settings submenu. 
Verify the Block No Name Fax user setting.
Is it enabled?
Go to step 16.Go to step 17.
16Disable Block No Name Fax user setting.
Did this fix the issue?
Problem resolved.Go to step 17. 
						

							2-56  Service Manual 7013-XXX
17Go to the Administrator menu. Enter the Fax 
settings - Analog Fax Settings submenu.
Verify the remote device number is not in 
the Banned Fax List user setting.
Is the remote device number in the banned 
fax list?
Go to step 18.Go to step 19.
18Remove the remote number from the 
banned fax list.
Did this fix the problem?
Problem resolved.Go to step 19.
19Adjust the “Receive Threshold” setting in the 
SE menu. Press **411 to enter the SE 
menu, enter Modem settings, and select 
“Receive Threshold”.
Test by adjusting the received signal level 
by decreasing/increasing the”Receive 
Threshold” setting in steps of 2db. For 
example, if default value is -43 db, changing 
it to -45db will decrease the received signal 
level by 2db, and changing it to -41db will 
increase the received signal level by 2db. 
Recommended adjustment range is 
between -33db and -48db (in 2db steps).
Did this fix the problem?
Problem resolved.Go to step 20.
20Press **411 to enter the SE Menu. Select 
“Print Logs”.
Print the T30 transmission/ job log. Check 
the error code being reported. See 
“Service error codes” on page 2-17. Perform the 
suggested resolution for the error.
Did this fix the problem?
Problem resolved.Contact your second-level 
of support. See 
“Escalating a fax issue to 
second-level support” on 
page 2-57.
Step Questions / actions Yes No