Lexmark X264 Service Manual

							Diagnostics information 2-57
7013-XXX
Escalating a fax issue to second-level support
Before contacting the second-level support, go to the SE menu on the MFP and generate a Fax error file. This 
file contains machine settings information and debug information that will help second-level support determine 
the cause of a failure.
To generate the fax error file, perform the following steps:
1.In a Web browser, type http://MFP ip address/se. 
2.The MFP’s SE menu page will display. Click the “Dump Job History” link. The following displays:
3.Write down the type of connection, the type of error, and the job in which the error occurred.
4.In the Web browser address bar, type http://MFP ipaddress/se. 
5.Click Report a Fax Problem (A). The fax check list displays.
6.Fill in the requested information. This is where you will type in the information you retrieved in step 3. 
Second-level support can assist you if you have questions about the information requested on the page.
Note:  The fields requesting the code levels, model number, type of problem are auto-filled. If the information is 
not in the fields, it can be retrieved from the SE menu. The SE menu can be accessed by pressing **411 on the 
keypad or typing http://MFP ipaddress/se in a Web browser.
7.After all the requested information is entered into the Fax Checklist Web page, press the Submit button on 
the bottom of the page. A dialogue asking you to save the file will appear.
Note:  The file generated by the MFP is not automatically transmitted to second-level support. It is placed 
on the computer desktop.
8.Enter a name for the file, and indicate where you want to save the file.
9.Press OK. The file appears on the desktop.
10.E-mail the file to second-level support. 
						

							2-58  Service Manual 7013-XXX 
						

							Diagnostic aids 3-1
7013-XXX
3.  Diagnostic aids
This chapter explains the tests and procedures to identify printer failures and verify repairs have corrected the 
problem.
Menu key combinations
There are different test menus that can be accessed during POR to identify problems with the printer.
These menus do not require a POR to access them:
Configuration Menu 1. Turn off printer.
2. Press and hold  and .
3. Turn on the printer.
4. Release the buttons when 
Performing Self Test 
displays.The Configuration Menu group contains a set of 
menus, settings, and operations which are 
infrequently required by a user. Generally, the 
options made available in this menu group are 
used to configure a printer for operation. 
See “Configuration Menu” on page 3-26 for 
more information. 
Diagnostics Mode 1. Turn off printer.
2. Press and hold and .
3. Turn on the printer.
4. Release the buttons when 
Performing Self Test 
displays.The Diagnostics Mode group contains the settings 
and operations used while manufacturing and 
servicing the printer. 
See “Diagnostics Menu (Diag Menu)” on 
page 3-2 for more information. 
Network SE Menu 1. Enter Customer Network/Ports 
menu.
2. Press and hold Left ( ) and 
Right ().
3. Release the buttons when the 
menu appears.This menu contains settings for fine tuning the 
communication settings for the network interfaces 
and protocols.
FAX SE Menu 1. Enter **411 while in the Home 
Prime screen.This should be used only under the guidance of 
second-level support. See “Fax transmission 
service check” on page 2-53 and “Fax 
reception service check” on page 2-55. 
SE Menu 1. From a Web browser on a 
host PC, add /se to the printer 
IP address.
Invalid Engine Code 
Mode1. Turn off the MFP.
2. Press and hold Back () 
and Left.This mode is used if the machine has invalid code 
and needs the correct code loaded. After entering 
this mode, the firmware code can be updated.
Additional error 
message 
informationWhile error displays on panel, 
press Back ( ) and Right (). Access secondary debug information. 
						

							3-2  Service Manual 7013-XXX
Diagnostics Menu (Diag Menu)
Note:  Tray 2 refers to the 650-sheet tray located in the 650-sheet Duo Drawer assembly.
Diagnostics menu structure
When the Diagnostics mode is entered, each Diagnostics main menu item displays on the operator panel. When 
a diagnostic test is selected from the main menu, a sub menu displays, and each individual test displays in the 
order shown. Any options that are referred to in the menus are displayed when the option is installed.
Available tests
The tests display on the operator panel in the order shown:
Diagnostics mode tests 
REGISTRATION
Printer
Top Margin These tests are performed to adjust the print head registration. See 
“Registration” on page 3-4.
Bottom Margin
Left Margin
Right Margin
Print Quick Test Page
MISC TESTS
Motor Detect See “Motor Detect” on page 3-6.
PRINT TESTS
Tray 1 See “Print Tests” on page 3-6.
Tray 2 (if installed)
Manual Feeder (if installed)
MP Feeder (if installed)
Prt Quality Pgs See “Prt Quality Pages” on page 3-26.
HARDWARE TESTS
Panel Test See “Panel Test” on page 3-7.
Button Test See “Button Test” on page 3-7.
DRAM Test See “DRAM Test” on page 3-7.
USB HS Test Mode
DUPLEX TESTS (if installed)
Quick Test See “Quick Test (duplex)” on page 3-9.
Left Margin See “Left Margin (duplex)” on page 3-9.
Top Margin See “Top Margin (duplex)” on page 3-10.
Sensor Test See “Sensor Test (duplex)” on page 3-10.
Duplex Feed 1
INPUT TRAY TESTS (if Tray 2 is installed)
Feed Tests See “Feed Tests” on page 3-11.
OUTPUT BIN TESTS
Feed Tests See “Feed Tests” on page 3-11.
Sensor Test See “Sensor Test” on page 3-11. 
						

							Diagnostic aids 3-3
7013-XXX
BASE SENSOR TESTSee “Base Sensor Test” on page 3-12.
Front Door
Input
Fuser Exit
Standard Bin
DEVICE TESTSSee “Printer Setup” on page 3-12.
Flash Test
PRINTER SETUP
Defaults See “Defaults” on page 3-12.
Perm Page Count See “Page Counts” on page 3-12.
Serial Number See “Serial Number” on page 3-13.
Engine Setting 1 through 4
Model Name See “Model Name” on page 3-13.
Configuration ID See “Configuration ID” on page 3-13.
Edge to Edge
Enable Edge to Edge Copy See “Enable Edge to Edge Copy” on page 3-14.
EP SETUP
EP Defaults See “EP Defaults” on page 3-14.
Fuser Temp See “Fuser Temperature (Fuser Temp)” on page 3-14.
Transfer Adjust See “Transfer” on page 3-14.
Print Contrast See “Print Contrast” on page 3-14.
Charge Roll See “Charge Roll” on page 3-14.
Gap Adjust See “Gap Adjust” on page 3-14.
Auto Dark Adj See “Automatic Darkness Adjustment (Auto Dark Adj)” on page 3-15.
REPORTS
Menu Settings Page See “Menu Settings Page” on page 3-15.
EVENT LOG
Display Log See “Display Log” on page 3-15.
Print Log See “Print Log” on page 3-16.
Clear Log See “Clear Log” on page 3-16.
Scanner Tests
ASIC Test See “ASIC Test” on page 3-17.
Feed test See “Feed Test” on page 3-17.
Sensor Test See “Sensor Test” on page 3-17.
EXIT DIAGNOSTICSThis selection exits Diagnostics mode, and Resetting the Printer 
displays. The printer performs a POR and returns to normal mode.
Diagnostics mode tests (continued) 
						

							3-4  Service Manual 7013-XXX
Registration
The Registration menu settings adjusts the margins. To set print registration, select REGISTRATION from the 
Diagnostics menu. The following will display:
Note:  Pressing will display one margin setting per line below the REGISTRATION header. 
The REGISTRATION settings and values are: 
Margins
To change the value of any margin setting, press   or   to increase or decrease the margin setting value, 
and then press  to save. The panel displays Submitting changes... and returns to the initial REGISTRATION 
menu screen. To exit the margin setting menu without changing the setting’s value, press .
Top Margin
This setting moves the top margin up or down. Increasing the margin value moves text down the page and 
increases the amount of space between the page’s top edge and the top margin. Decreasing the margin value 
moves text up the page and narrows the amount of space between the page’s top edge and the top margin. The 
default margin is 1/6 inch.
Note:  Modifying the top margin moves the entire image either up or down on the physical page. In order to 
preserve the bottom margin, changing the top margin does not compress or expand the image. 
Bottom Margin
This setting moves the bottom margin up or down. Increasing the margin value moves text down the page and 
narrows the amount of space between the bottom edge of the page and the bottom margin. Decreasing the 
margin value moves text up the page and widens the amount of space between the bottom edge of the page 
and the bottom margin. The default margin is 1/6 inch.
Note:  Modifying the bottom margin affects the rate of the stepper motor and may cause the page image to 
be compressed or expanded.
Left Margin and Right Margin
These settings move the position of the margin right or left. Increasing the margin value moves the margin to the 
right. Decreasing the margin value moves the margin to the left. The default margin is 1/4 inch.
Note:  Modifying the left and right margins moves the entire image left or right on the physical page. In 
order to preserve the right margin, changing the left margin does not compress or expand the image.
REGISTRATION
Top Margin
Setting Value
Top Margin -16...16 (0)*
Bottom Margin -20...20 (0)*
Left Margin -25...25 (0)*
Right Margin -128...127 (0)*
Print Quick Test Page None 
						

							Diagnostic aids 3-5
7013-XXX
Print Quick Test Page
Print a Quick Test page to verify that the REGISTRATION margin values are set appropriately. The Quick Test 
page consists of the following:
•Alignment diamonds
•Horizontal lines used for skew adjustment
•General device information (current page count, installed memory, etc.)
•The printer’s serial number, code levels, and print registration settings
While the Quick Test page prints, Printing... will display. No buttons are active while the Quick Test page 
prints. When the Quick Test page is finished printing, the display returns to the initial REGISTRATION menu 
screen.
Note:  Print the Quick Test page on Letter- or A4-sized media.
Print tests
This setting tests the printer’s ability to generate printed output from each of its installed input sources and to 
test the printer’s current print quality.
Input sources
PRINT TESTS contains the following installed input sources:
•Tray1
•Manual Feeder
•MP Feeder
Press   or   to scroll through the PRINT TESTS menu, and then press   to select the desired input source. 
Single or Continuous is displayed on the screen. A Single test feeds one sheet of media from the selected input 
and prints a test page on it. No buttons are active during the Single test. The Continuous test feeds media from 
the selected input and prints test pages until   is pressed. The printer always generates a simplexed 
version of the Print Test page in its default resolution. While the Single or Continuous tests print, Printing... 
will display. After the Single test prints or the Continuous test is canceled, the display returns to the PRINT 
TESTS menu screen.
Note:  The type of media installed in the selected input source will affect the contents of the page.
Print Quality Pages (Prt Quality Pgs)
This setting reports the values of a broad range of printer settings and tests the printer’s ability to generate 
acceptable printed output. Press   to print the report. Printing Quality Test Pages will display. Once started, 
the printing cannot be canceled and no buttons are active until the printing completes. 
						

							3-6  Service Manual 7013-XXX
Miscellaneous Tests
Motor Detect
This test initiates an automatic motor detection process that should be performed whenever the controller board 
is replaced.
To run Motor Detect:
1.Select MISC TESTS in the Diag Menu, and press Select ().
Remove Cartridge. Press Select appears.
2.Select Motor Detect. 
Note:  Do not press Select yet.
3.Remove all toner cartridges and the imaging unit.
4.Close the front cover. 
If you press Select before closing the front cover, a message appears: Close Cover. Press Select. 
5.Press Select ().
Motor Detection In Progress… appears.
The motor detection process takes about 10 seconds, and stops automatically.
Detect Complete. Rebooting… appears, and the printer performs a POR (Power On Reset).
Print Tests
This setting tests the printer’s ability to generate printed output from each of its installed input sources and to 
test the printer’s current print quality.
Input sources
PRINT TESTS contains the following installed input sources:
•Tray1
•Manual Feeder
•MP Feeder
Press   or   to scroll through the PRINT TESTS menu, and then press   to select the desired input source. 
Single or Continuous is displayed on the screen. A Single test feeds one sheet of media from the selected input 
and prints a test page on it. No buttons are active during the Single test. The Continuous test feeds media from 
the selected input and prints test pages until   is pressed. The printer always generates a simplexed 
version of the Print Test page in its default resolution. While the Single or Continuous tests print, Printing... 
will display. After the Single test prints or the Continuous test is canceled, the display returns to the PRINT 
TESTS menu screen.
Note:  The type of media installed in the selected input source will affect the contents of the page.
Print Quality Pages (Prt Quality Pgs)
This setting reports the values of a broad range of printer settings and tests the printer’s ability to generate 
acceptable printed output. Press   to print the report. Printing Quality Test Pages will display. Once started, 
the printing cannot be canceled and no buttons are active until the printing completes. 
						

							Diagnostic aids 3-7
7013-XXX
Hardware Tests
Panel Test
This test verifies the operator panel LCD function.
To run the Panel Test:
1.Select Hardware Tests from Diag Menu, and press Select ().
2.Select Panel Test, and press Select ().
The Panel Test continually executes.
Press Stop ( ) to cancel the test.
Button Test
This test verifies the operator panel button function.
To run the Button Test:
1.Select Hardware Tests from Diag Menu, and press Select ().
2.Select Button Test, and press Select ().
Press count: 0 appears.
Press each operator panel button, and watch to see if the number of press counts increases by one for 
each press.
Note:  If you press Stop ( ), you end the test.
Press Stop ( ) to cancel the test.
DRAM Test
This test checks the validity of DRAM, both standard and optional. The test writes patterns of data to DRAM to 
verify that each bit in memory can be set and read correctly.
To run the DRAM Test:
1.Select Hardware Tests in Diag Menu, and press Select ().
2.Select DRAM Test, and press Select (). 
a.The printer displays:
b.The printer initiates a POR of the printer, and the following screen is displayed:
c.After the POR, the printer begins testing the memory.
P:###### represents the number of times the memory test has passed and finished successfully. 
Initially, 000000 displays with the maximum pass count being 99,999.
F:##### represents the number of times the memory test has failed and finished with errors. Initially, 
0000 displays with the maximum fail count being 99,999.
3.Once all the memory is tested, the test stops.
DRAM Test Testing…
Resetting the 
Printer
DRAM Test          128M
P:######      F:##### 
						

							3-8  Service Manual 7013-XXX
To stop the test early, turn off the printer.
CACHE Test
The CACHE Test is used to verify the processor cache is functioning properly.
1.Select Hardware Test in Diag Menu, and press Select ().
2.Select CACHE Test, and press Select ().
a.The printer displays:
b.The printer initiates a POR of the printer, and the following screen is displayed:
c.Upon completion of the POR, the following screen is displayed:
P:###### represents the number of times the CACHE Test has passed, finished successfully. 
    Initially, 000000 is displayed. The maximum pass count is 999,999. 
F:###### represents the number of times the CACHE Test has failed, finished with errors. 
    Initially, 000000 is displayed. The maximum fall count is 999,999.
3.To stop the test, turn the printer off.
CACHE Test Testing…
Resetting the 
Printer
CACHE Test x100
P:######      F:######