Lexmark X264 Service Manual
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Diagnostics information 2-7 7013-XXX Load Manual Printer does not detect media meeting the description in the single sheet feeder (manual feeder). The following actions can be taken: • Load paper and the job continues. • Press Select ( ), and choose an alternate source for media. • Cancel the current job. Load Manual Printer does not detect media meeting the description in the single sheet feeder (manual feeder). The following actions can be taken: • Load paper and the job continues. • Press Select ( ), and choose an alternate source for media. • Cancel the current job. Load Manual Printer does not detect media meeting the description and in the single sheet feeder (manual feeder). The following actions can be taken: • Load paper and the job continues. • Press Select ( ), and choose an alternate source for media. • Cancel the current job. PJL OP Message PJL Seed Message PJL ST Message Try one or more of the following: • Press Select ( ) to clear the message, and continue printing. • Wait for the message to clear. Remove Paper ADF This posts when there is paper detected in the ADF upon POR or when the cover is closed (or any other situation that re-inits the scanner). Message clears when paper is removed. Remove Paper Standard BinThe standard output bin is full or nearly full. Remove the media from the bin. Unsupported USB Device, Please RemoveRemove the unrecognized device from the USB port on the front of the printer. Unsupported USB Hub, please removeRemove the unrecognized USB hub/device from the USB port on the front of the printer. 34 Short Paper • Press Select ( ) to clear the message and continue printing. The printer does not automatically reprint the page that prompted the message. • Check tray length and width guides to ensure paper is properly fitted in the tray. • Make sure the print job is requesting the correct size of paper. • Adjust the Paper Size setting for the size paper you are using. If MP Feeder Size is set to Universal, make sure the paper is large enough for the formatted data. • Cancel the current job. User status and attendance messages (continued) User primary message Explanation
2-8 Service Manual 7013-XXX 35 RES Save Off Deficient MemoryThis message displays when the printer lacks sufficient memory to enable Resource Save. This message usually indicates the user has allocated too much memory for one or more of the printer link buffers; however, modification of other printer settings which affect the amount of available memory may also create this condition. If restoration of Resource Save is required after this message is received, the customer should install additional memory or set each link buffer to Auto. Once all link buffers are returned to Auto, you should exit the menu to activate the link buffer changes. Once the printer returns to the Ready state, you can enable Resource Save and go back and modify the link buffers again. Note the reduction of available memory to the link buffers when Resource Save has been enabled, and compare it to the memory available when Resource Save is disabled. •Press Select ( ) to disable Resource Save and continue printing. To enable Resource Save after you get this message: - Make sure the link buffers are set to Auto, then exit the menus to activate the link buffer changes. - When Ready is displayed, enable Resource Save. • Install additional memory. 37 Insufficient Collation AreaThis message is displayed when the printer memory used to store pages is too full to collate the print job. The following actions can be taken: • Press Select ( ) to print the portion of the job already stored, and begin collating the rest of the job. • Press Menus ( ) to access the Busy/Waiting Menu. The following functions are available. - Cancel Job Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu. 37 Insufficient memory for flash defragment operationThis message is displayed when insufficient printer memory is available to perform Flash Memory Defragment operation. This message appears prior to the actual start of the defragment operation. Press Select ( ) to stop the defragment operation. To perform the defragment operation, you can: • Delete fonts, macros, and other data in RAM. • Install additional printer memory. • Press Menus ( ) to access the Busy/Waiting Menu. The following functions are available using the Busy/Waiting Menu: - Cancel Job - Reset Printer Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu. 38 Memory Full This message is displayed when the printer is processing an incoming job and there is not enough memory available to continue processing the job. The following actions can be taken: • Determine how to make more memory available to your print job by: - Deleting fonts, macros and other data in RAM. - Simplify your print job. - Install additional memory • Press Select ( ) to clear the message and continue printing. The job may not print correctly. • Press Menus ( ) to access the Busy/Waiting Menu. The following functions may be available: - Cancel Job User status and attendance messages (continued) User primary message Explanation
Diagnostics information 2-9 7013-XXX 39 Complex Page This message is displayed when a page is too complex to print. The following actions can be taken: •Press Select ( ) to clear the message and continue printing. The job may not print correctly. • Simplify the print job. • Press Menus ( ) to access the Busy/Waiting Menu. The following functions may be available: - Cancel Job - Reset Printer Note: Menu Lockout does NOT prevent access to the Busy/Waiting Menu. 50 PPDS Font Error This error only occurs when a printer is formatting PPDS print data. The PPDS interpreter has detected a font error. When a specific font, which is not installed, is requested based on a PPDS mode Set Font Global command, a Select Code Page command, or a Comprehensive Font Selection command, and the printer Best Fit setting is off. If Best Fit is on, the printer performs a best fit search to find a similar font, and this error does not occur. This error also displays when the printer receives invalid PPDS download font data. The following actions can be taken while this message is displayed: • Press Select ( ) to clear the message and continue printing. The job may not print correctly. • Press Menus ( ) to access the Busy/Waiting Menu. The following functions may be available: - Cancel Job 51 Defective Flash DetectedPress Select ( ) to clear the message and continue printing. You must install different flash memory before you can download any resources to flash. 52 Flash Full • Press Select ( ) to clear the message and continue printing. • Delete fonts, macros, and other data stored on the flash memory. • Install a larger capacity flash memory card. 53 Unformatted Flash Press Select ( ) to clear the message and continue printing. You must format the flash memory before you can store any resources on it. If the error message remains, the flash memory may be defective and require replacing. 54 Standard Network Software ErrorThis message is displayed when the RIP software detects that a network port is installed but cannot establish communications with it. •Press Select ( ) to clear the message and continue printing. The job may not print correctly. • Program new firmware for the network interface. • Turn the printer power off and then back on to reset the printer. 54 Network Software ErrorThe printer disables all communications to the associated network interface. No data may be received or sent from or to the associated interface. The user can program new firmware in the network using the USB port after this message clears. •Press Select ( ) to clear the message and continue printing. The job may not print correctly. • Program new firmware for the network interface. • Turn the printer power off and then back on to reset the printer. User status and attendance messages (continued) User primary message Explanation
2-10 Service Manual 7013-XXX 56 Standard USB Port DisabledThis message may appear when data is sent to the printer across a USB port, but the port is disabled. Note: Once the error is displayed the first time, reporting of further errors is suppressed until the printer is reset or menus are entered. The following actions can be taken: •Press Select ( ) to clear the message. Any data received on the USB port is discarded. • Press Menus ( ) to access the Busy/Waiting Menu. The following functions may be available: - Turn the printer power off and then back on to reset the printer. - Reset Active Bin - Check Supply Levels Make sure the USB Buffer menu item is not set to Disabled. (Press Menusto access the Administrative Menus, select Network/Ports, USB Menu, and USB Buffer.) 58 Too many Flash Options Installed1. Turn off and unplug the printer. 2. Remove the excess flash memory. 3. Plug in the printer, and turn it on. 58 Too Many Trays Attached1. Turn off and unplug the printer. 2. Remove the additional trays. 3. Plug in the printer, and turn it on. 84 PC Kit Life Warning Replace the PC kit to ensure print quality. 84 Replace PC Kit 88 Cartridge Low This warning is displayed when the cartridge is low. Press Check to continue. 88 Cartridge Early Life Warning Scanner ADF cover open The cover to the ADF is open. • Close the ADF cover. If this doesn’t remedy the problem, See “ADF cover open service check” on page 2-48”. Scan job too long The scan job exceeds the maximum number of pages. • Break the scan job into multiple small jobs. • Cancel the scan job. Paper cleared Paper is cleared from ADF • Cancel job • Restart job - This can only be performed if job recovery is enabled and the job can be restarted. A new job with the same parameters is started. User status and attendance messages (continued) User primary message Explanation
Diagnostics information 2-11 7013-XXX Cartridge error messages Paper jam error codes (200-series) Note: The Event log (See “Event Log” on page 3-15) will list any of these errors that have occurred. Repeating jams or jam messages can be caused by any of the following: •Faulty/contaminated pick solenoids or worn cams of the solenoids. •Faulty/contaminated flags or springs. •Debris in the paper path. •Media not of the specified length. •Faulty media feed clutch. See “Media feed clutch service check” on page 2-30. ErrorDescriptionAction 30Invalid refillReplace the cartridge. 31Missing or defective cartridge 32Unsupported print cartridge Error Description Action 200.00 Paper jam around input sensor. Remove the PC kit and paper or debris at the input sensor. 200.01 Classic input jam. The media is too long over the input sensor. Possible causes include multi-sheet feed, tray size sensing problem, and media slippage.First, remove the PC kit and paper or debris at the input sensor. Then, inspect the flag on the input sensor. It should rotate freely. Replace the sensor if necessary. Finally, check the paper size settings in the printer and the driver. 200.02 The main input sensor never became uncovered from the sheet ahead. 200.03 The video never started on the page at the input sensor within two inches after hitting the input sensorCheck the printhead. See “Printhead service check” on page 2-43. 200.04 The media at the input sensor before interrupt occurred–not enough time elapsed since the printhead started to expect the printhead mirror motor lock. Possible causes include bouncy sensor or exceptionally fast pick– perhaps due to media pre- staged in the source tray.Carefully remove the tray and notice if the leading edge of the media is pointed upward and out of the tray. If so, then inspect the tray wear strips and replace if necessary. Inspect the input sensor flag and replace it if it does not rotate freely or is too loose. 200.06 Imaged page not expected page (bouncy passthru sensor)Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See “Media manual input sensor removal” on page 4-55. 200.08 Media reached the input sensor before the EP was readyInspect the tray for prestaging. Verify the proper media and inspect the tray wear strips. Replace the wear strips if necessary. 200.09 Transfer servo never started Inspect the LVPS/HVPS. See “Controller board service check” on page 2-26.
2-12 Service Manual 7013-XXX 200.12 Media detected at manual feeder sensor when not expected. Possible causes include user insert of media when motor is running or pre-staged media in the tray.Carefully remove the tray and notice if the leading edge of the media is pointed upward and out of the tray. If so, then inspect the tray wear strips and replace if necessary. Inspect the input sensor flag and replace it if it does not rotate freely or is too loose. 200.13 The input sensor is covered when the media is not expected (media in machine during warm-up).Remove the toner cartridge/PC kit and inspect the input sensor flag. Replace the flag if necessary. 200.14 Trailing edge cleared manual feed, but did not successfully debounce the sensor. Potential causes are a small gap or a bouncy manual feed sensor.Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See “Media manual input sensor removal” on page 4-55. 200.15 UNRECOVERABLE NO GAP JAM. Engine detected no gap at the manual feeder sensor, attempted to open the gap by stopping the feed rolls, but no trailing edge was ever seen at the input sensor.Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See “Media manual input sensor removal” on page 4-55. Verify that the media is approved. Inspect the wear strips in the input tray, and replace if necessary. 200.16 Transport motor error detected Inspect the main motor. See “Main motor service check” on page 2-30. 200.17 Took too long to ramp up transport motor 200.18 Manual feeder sensor never became uncovered from the sheet ahead.Remove the toner cartridge/PC kit. At the front, remove the upper front guide, and inspect the flag on the manual input sensor. If the flag is loose, then replace it. See “Media manual input sensor removal” on page 4-55. 200.19 The media never reached the input sensor, but was detected at manual feeder sensor.Remove the toner cartridge/PC kit, and inspect for debris in the paper path. Check the bottom of the PC kit for any obstructions. Remove the upper front guide, and inspect the pinch rollers. 200.20 The media is too long over the manual feeder sensor. Possible causes include multi-sheet feed, media size (length) problem, pre-staged media in the tray.Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn. 200.22 FAILED SMALL GAP OR NO GAP JAM RECOVERY. Engine detected small gap or no gap at the manual feeder sensor, opened the gap by stopping the feed rolls, but never saw the leading edge of the second page at the input sensor. 200.23 Laser Servo never started due to potential conflict with the transfer servo. Possible causes: slow or missing transport motor positional feedback, or the media is transferred too quickly to the input sensor.Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn. Check the main motor. See “Main motor service check” on page 2-30. 200.24 The measured gap at the input sensor is too small to meet the video delivery requirements. (There is not enough time since prior image finished to start new image)Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn. 200.26 The trailing edge never cleared the input sensor when feeding out the media that was detected during warm- up. Error Description Action
Diagnostics information 2-13 7013-XXX 200.27 Printhead Driver: Mirror motor fell out of lock condition after the media at the input sensor–more time elapsed since the printhead than the expected stable lock time, but less than the printhead jitter-stable specification.Check the printhead. See “Printhead service check” on page 2-43. Mirror motor fell out of lock condition after media at the input sensor–more time elapsed since the printhead than expected stable lock time, but less than the printhead jitter-stable specification. 200.28 First writing line of a page at the developer nip, but laser servo cleanup is not complete. Likely pre staged media or a fast paper feed.Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn. 200.29 Printhead drive control out of range due to an external event beyond what the control is designed to handle. Probable causes: ESD or noise on hsync signal.Check the cable routing for the printhead. See “Printhead service check” on page 2-43. 200.30 Narrow media sensor covered during warm-up. Check that the narrow media flag rotates freely and securely. If it is dislodged or broken, then replace the rear exit guide. See “Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-71. 200.32 Media more than 14 inches too long over the manual feeder sensor. Possible causes include multi-sheet feed or pre-staged media in the tray.Verify that the media is approved. Inspect the wear strips in the tray, and replace if they are worn. 200.33 Page from tray 1 did not reach the input sensor after multiple attempts. Page did make it out of the tray at least as far as the manual feeder sensor. Possible cause is that the page stalled at the alignment gate.Verify that the pick tires are clean, not worn, or filled with paper dust. Replace the pick tires if necessary. See “ACM pick tire roller removal” on page 4-3. The alignment roller may be binding. Call the next level of support. 200.34 Timed out waiting for page from tray 1 to reach the input sensor after multiple pick attempts, but the page was later detected at the input sensor while waiting for any page(s) ahead to clear the paper path. Possible cause is that the page is delayed at the alignment gate. 200.35 Failed to create hsync during auto alignment Check the printhead. See “Printhead service check” on page 2-43. 200.36 Lost hsyncs during auto alignment 200.37 Timeout on data collection during auto alignment 200.38 Interpage servo gap is smaller than expected for printhead offset target evaluation 200.42 Rogue sheet is at the manual feed sensor while flushing the paper path prior to declaring MPF source empty.Retry alignment. 200.43 The media is at the input sensor before interruption occurs. Possible causes include bouncy sensor or an exceptionally small gap, perhaps due to the media being pre-staged in the source tray.Remove the media, realign the stock, and re-insert. Do not let the top sheets to go beyond the wear strips. 201.00 Paper jam between input and exit sensor Remove the toner cartridge/PC kit and check for obstructions between the input sensor and the fuser. if the media continues to stop at the entrance or in the fuser, then replace the fuser. See “Fuser removal” on page 4-30. 201.01 Transport motor identification failed to identify either motor after two tries.Check the main motor. See “Main motor service check” on page 2-30. Error Description Action
2-14 Service Manual 7013-XXX 201.02 Exit sensor never made by leading edge of page. Also known as internal jam.Remove the PC kit and paper or debris at the input sensor. 201.03 Video never started on the page at the input sensor within two inches after hitting the input sensorCheck the printhead. See “Printhead service check” on page 2-43. 201.05 Restart attempted after an internal jam without the cover open/close event. It is likely that the jam was never cleared.Check the paper path and remove any media in the path. 201.25 Exit sensor never made by leading edge of media when feeding out the media that was detected during warm-up.Remove the toner cartridge/PC kit and check for obstructions between the input sensor and the fuser. if the media continues to stop at the entrance or in the fuser, then replace the fuser. See “Fuser removal” on page 4-30. 201.26 Page at fuser nip before fuser started ramping toward desired temperature. Indicates code may be receiving more interrupts than intended 201.27 Page at fuser nip before fuser reached acceptable operating temperature. Page arrived at fuser earlier than expected, so it was probably staged prematurely. 202.00 Paper jam around exit sensor. Open the rear cover, and look for obstructions in the path way. If there are none, then inspect for damage at the fuser, rear door, exit guide, and top cover. Often, the leading edge of the media will indicate the vicinity of damage. If damage is found, then replace the damaged part. Note: Print a page with the rear door open to isolate the fuser from the other parts. 202.01 Exit sensor never broke on the trailing edge of the sheet at the exit sensor.Open the rear door, and inspect the flag on the exit sensor. The flag is located behind the fuser exit rollers, about mid printer. If the flag does not rotate freely or has no spring action, then replace the fuser. See “Fuser removal” on page 4-30. 202.02 Exit sensor never broke from sheet ahead of page heading toward the exit sensor. 202.06 Exit sensor bounced 202.13 Exit sensor covered, media not expected (media not in machine during warm-up) 202.25 Exit sensor never broke from the sheet ahead of the page heading toward the exit sensor when feeding out the media detected during warm-up. 202.26 Trailing edge never cleared exit sensor when feeding out media that was detected during warm-up.Open the rear door, and inspect the flag on the exit sensor. The flag is located behind the fuser exit rollers, about mid printer. If the flag does not rotate freely or has no spring action, then replace the fuser. See “Fuser removal” on page 4-30. 202.32 Long media or shingled multi feed stopped before sending to duplex.Check the paper setting and correct if needed. While feeding along the media, and immediately after it enters the output bin, open the rear door and obscure the trailing edge and the sensor flag. If there is slippage in the exit guide, then replace the exit guide. See “Rear exit guide assembly with sensor and reversing solenoid removal” on page 4-71. Error Description Action
Diagnostics information 2-15 7013-XXX 231.00 Duplex jam while reversing into the device Open the rear cover and look for obstructions between the rear cover ribs, the fuser exit rollers, and below. The media entering the duplex passes outside the exit roller while the media exiting the fuser passes above and inside the exit rollers. Remove the tray, open the duplex door, and remove the obstructions. If there are no obstructions and the problem persists, then disconnect all of the cables, tilt the printer onto its back (be sure to protect the antenna on a wireless unit), and inspect the flag of the duplex sensor. If the flag does not rotate freely, then replace the paper input and duplex sensor. See “Paper input and duplex sensor assembly removal” on page 4-67. Check the belt and drive of the duplex unit. Replace it if necessary. 231.01 Duplex sensor never made by leading edge reversing into the duplex. 231.02 Bouncy duplex sensor never made. 232.00 Duplex jam while staging in the device 232.01 Duplex sensor never broke by the sheet ahead after reversing into the duplex. 232.02 Page in duplex ahead of current reversing page never staged. 233.00 Duplex jam while picking from the device 233.01 Page in duplex never picked. 233.02 Feed error picking from the duplex. 233.03 Paper never reached the input sensor, but was detected at the manual feed sensor. 234.01 Duplex sensor covered during warm-up. 235.01 Invalid duplex media Check the media. Duplex supports A4, letter, legal, oficio, and folio media sizes. 241.00 Paper jam near tray 1. Remove the tray and inspect the media path for obstructions. Check the pick rollers. Replace the pick rollers if they are worn or clogged with dust. See “ACM pick tire roller removal” on page 4-3. Also check the wear strips and the manual feeder, and replace if necessary. 241.10 Second pick attempt failed from Tray 1 241.12 Second pick from manual feeder, tray 1, or feeder failed when the media was in the source while other sheets were committed to the paper path. 241.16 Failed to feed from tray 1. Pages in the paper path have been flushed to the output bin. 241.17 MISIDENTIFIED SMALL GAP JAM. Engine detected small gap at the manual feeder sensor, attempted to open the gap by stopping the feed rolls, trailing edge was seen at the input sensor, manual feeder sensor is no longer covered. 241.19 Second pick attempted failed from Tray 1, no pages printed since calling a 241.10 or a prior 241.19. 242.00 Paper jam near tray 2. Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary. 242.01 Took too long to ramp up dc feed motor Check the connection with Tray 2. (Lift the printer and re-set it on Tray 2.) If the error persists, then replace Tray 2. 242.08 Received lots of dc feed interrupts before losing them 242.10 Second pick attempt failed from Tray 2 Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary. 242.12 Second pick from manual feeder, tray 1, or feeder failed when media was in the source, other sheets were committed to the paper path.Check the wear strips and replace them if worn. Error Description Action
2-16 Service Manual 7013-XXX 242.16 Failed to feed from tray 2. Pages in the paper path have been flushed to the output bin.Remove Tray 2 and inspect for obstruction in the paper path. Check the pick tires for wear or paper dust. Replace if necessary. Check the wear strips and replace if necessary. 251.00 Paper jam near the manual feeder. Inspect the pick roller on the MPF or the rollers on the manual feed. If the MPF pick roller is damaged or worn, then replace the MPF. For a printer with a manual feed only (no MPF), clean the roller. 251.10 Second pick attempt failed from manual feeder. 251.11 Failed to feed from manual feeder. Pages in the paper path have been flushed to the output bin. 251.12 Second pick from manual feeder, tray 1, or feeder failed when media was in the source while the other sheets were committed to the paper path. 251.19 Media never reached the input sensor from the manual feeder. 251.20 The media in the MPF has been pushed in too far. Remove the media, realign the stock, and re-insert. Do not let the top sheets to go beyond the wear strips. 251.21 The media in the MPF has been pushed in too far. 290.02 Scanner ADF Feed Jam. The scanner ADF has failed to feed a page to the ADF interval sensor.Remove the sheet of paper rom the ADF. Retry the job. If the error recurs, see “ADF paper jam service check” on page 2-49. 290.10 Scanner Static Jam - 1st scanner sensor. Scanner ADF detects paper at the first scanner sensor while the ADF is in an idle state.Remove all paper from the ADF. Retry the job. If the error recurs, see“ADF paper jam service check” on page 2-49. 291.00 Scanner Static Jam - 2nd scanner sensor. Scanner ADF detects paper at the second scanner sensor while the ADF is in an idle state. 292.00 Scanner jam, remove all originals from the scanner. This message appears if the ADF cover is open while paper is fed through the ADF.Remove the paper from the ADF, and close the ADF cover. If the error recurs, see “ADF cover open service check” on page 2-48. 293.02 Flatbed cover open. The MFP senses that the flatbed cover is open.Close the flatbed cover. See “ADF cover open service check” on page 2-48. 294.04 Scanner jam, remove all originals from the scanner. Jam at the ADF exit sensor.294.06Remove all paper from the ADF. If the error recurs, see “ADF paper jam service check” on page 2-49. 294.05 Scanner jam, remove all originals from the scanner. A jam is detected at the ADF exit sensor. 294.06 ADF Backfeed Jam. A jam is detected at the ADF exit sensor. Error Description Action