Kyocera KM 2560 User Manual

							OPERATION GUIDE6-1
6 Troubleshooting
This chapter explains how to solve problems with the 
machine.
• Solving Malfunctions .................................................... 6-2
• Responding to Error Messages .................................... 6-5
• Clearing Paper Jams .................................................. 6-12
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							Troubleshooting 
6-2OPERATION GUIDE
Solving Malfunctions
The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and 
perform procedures indicated on the following pages. If the problem 
persists, contact your Service Representative.
Symptom Checkpoints Corrective ActionsReference 
Page
The operation panel 
does not respond 
when the main power 
switch is turned on.Is the machine plugged in? Plug the power cord into an AC 
outlet.—
Pressing the Start key 
does not produce 
copies.Is there a message on the 
touch panel?Determine appropriate response to 
the message and respond 
accordingly.6-5
Blank sheets are 
ejected.Are the originals loaded 
correctly?When placing originals on the 
platen, place them face-down and 
align them with the original size 
indicator plates.2-47
When placing originals in the 
optional document processor, 
place them face-up.2-49
Printouts are too light.Is the machine in Auto 
Density mode?Set the correct density level for 
auto density.—
Is the machine in Manual 
Density mode?Use [Image Quality] to set the 
correct density level.3-12
When changing the default density 
level, adjust the density manually 
and choose the desired level.—
Is the toner distributed evenly 
within the toner container?Shake the toner container from 
side to side about 5 times.5-7
Is there a message indicating 
the addition of toner?Replace the toner container.5-7
Is the paper damp? Replace the paper with new paper.2-47
Printouts are too dark.Is the machine in Auto 
Density mode?Set the correct density level for 
auto density.—
Is the machine in Manual 
Density mode?Use [Image Quality] to set the 
correct density level.3-12
When changing the default density 
level, adjust the density manually 
and choose the desired level.—
Printouts are not 
clear.Did you choose appropriate 
image quality for the original?Select appropriate image quality.3-12
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							Troubleshooting 
OPERATION GUIDE6-3
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Printouts are dirty.Is the platen or the document 
processor dirty?Clean the platen or the document 
processor.5-2
Is the transfer roller dirty? Brush the transfer roller clean.5-5
Images are skewed.Are the originals placed 
correctly?When placing originals on the 
platen, align them with the original 
size indicator plates.2-49
When placing originals in the 
optional document processor, align 
the original width guides securely 
before placing the originals.2-49
Is the paper loaded 
correctly?Check the position of the paper 
width guides.2-50
Paper often jams.Is the paper loaded 
correctly?Load the paper correctly.2-35
Is the paper of the supported 
type? Is it in good condition?Remove the paper, turn it over, and 
reload it.2-35
Is the paper curled, folded or 
wrinkled?Replace the paper with new paper.2-35
Are there any loose scraps or 
jammed paper in the 
machine?Remove any jammed paper.6-12
Printouts from the 
document processor 
have black lines.Is the slit glass dirty? Clean the slit glass.5-3
Printouts are 
wrinkled.Is the paper separator of the 
paper feed unit dirty?Clean the paper separator.5-4
Cannot print.Is the machine plugged in? Plug the power cord into an AC 
outlet.—
Is the machine powered on? Turn on the main power switch.3-2
Is the printer cable 
connected?Connect the correct printer cable 
securely.2-3
Was the machine powered 
on before the printer cable 
was connected?Power on the machine after 
connecting the printer cable.2-3
Is Press Status Key... 
displayed at the top of the 
screen? Press the Status/Job Cancel key, 
[Printing Jobs], and then [Resume 
All Print Jobs] to restart printing. —
Documents are 
printed improperly.Are the application software 
settings at the PC set 
properly?Check that the printer driver and 
application software settings are 
set properly.— Symptom Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting 
6-4OPERATION GUIDE While the operation 
panel was being used, 
the keys locked up 
and do not respond 
when pressed.Is the operation panel 
locked?Check the panel lock setting in 
COMMAND CENTER and change 
the setting if necessary.
COMMAND 
CENTER 
Operation 
Guide
Cannot display a 
preview.Have you selected high 
compression PDF for the file 
format?Select a file format other than high 
compression PDF. —
Cannot print with USB 
memory. Was the USB memory 
formatted with a machine 
other than this machine?Format the USB memory with this 
machine.3-56 Symptom Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting 
OPERATION GUIDE6-5
6
Responding to Error Messages
If the touch panel displays any of these messages, follow the 
corresponding procedure.
Alphanumeric
Error Message Checkpoints Corrective ActionsReference 
Page
Acceptable staple 
count exceeded.Is the acceptable staple 
count exceeded? For 
details, refer to 
Specifications on page 
Appendix-9,10,11.Press [Continue] to print without 
stapling.
Press [Cancel] to cancel the job.—
Add paper in cassette 
1.Is the indicated cassette out 
of paper?Load paper.2-34
Add paper in Multi 
Purpose tray.Is the paper of the selected 
size loaded in the Multi 
Purpose Tray?Load the paper in the Multi Purpose 
Tray which is of the size and type 
indicated on the touch panel.2-38
Add staples.Has any of the built-in 
finisher or document finisher 
run out of staples?If the staples are depleted, the 
machine will stop and the location of 
staple depletion will be indicated on 
the touch panel.
Leave the machine on and follow the 
instruction to replace the staple case. 
Press [Continue] to print without 
stapling.
Press [Cancel] to cancel the job.4-6
Add toner.– Replace the toner container.5-7
An error has occurred.– Internal error has occurred.
Turn the main power switch off and 
on.
If error occurs repeatedly, make a 
note of the error code displayed on 
the touch panel, and contact your 
Service Representative.—
Box limit exceeded.– Document box is full, and no further 
storage is available; the job is 
canceled. Press [End].—
– Repeat Copy box is full, and no 
further repeat copy is available.
Press [Continue] to print without 
using Repeat Copy.
Press [Cancel] to cancel the job.—
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							Troubleshooting 
6-6OPERATION GUIDE Cannot connect to 
Authentication Server.– Press [End] and check the following 
items:
• Registration to Authentication 
Serve
• Password and computer address 
for Authentication Server
• Connection of Network—
Cannot duplex print 
this paper type.Did you select a paper size/
media type that cannot be 
duplex printed?Select the available paper size/media 
type.
Press [Continue] to print without 
duplex printing.3-16
Cannot execute this 
job.– This job is canceled because it is 
restricted by Job Accounting. Press 
[End].—
Cannot offset this 
paper type.Did you select a paper size 
(A3, B4, A5-R, B6-R, Folio, 
Ledger, Statement and 8K) 
that cannot be offset?Select the available paper size.
Press [Continue] to print without 
using Offset.3-19
Cannot staple this 
paper type.Did you select a paper size/
type that cannot be stapled?Select the available paper size/type.
Press [Continue] to print without 
using Staple.—
Check the cover.Is there any cover which is 
open?Close the cover indicated on the 
touch panel.—
Check the document 
processor.Is the document processor 
open?Close the document processor. —
Is the top cover of the 
document processor open?Close the top cover of the document 
processor.6-25
Check the finisher.Is the built-in finisher or the 
document finisher set 
correctly?Set the built-in finisher or the 
document finisher correctly. For 
details, refer to the respective 
Operation Guides.—
Is the built-in finisher tray set 
correctly?Set the built-in finisher tray correctly. —
Clean the slit glass.– Clean the slit glass using the 
attached cleaning cloth.5-3
Failed to specify Job 
Accounting.– The job is canceled. Press [End]. —
Failed to store job 
retention data.– The job is canceled. Press [End]. — Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
OPERATION GUIDE6-7
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FAX box limit 
exceeded.– FAX box is full, and no further storage 
is available. The job is canceled. 
Press [End].—
Finisher tray is full of 
paper.Is the acceptable storage 
capacity exceeded for the 
document finisher tray?Remove paper from the document 
finisher tray.
If printing can be restarted, the touch 
panel display will prompt you to press 
[Continue]. Then press [Continue].—
Hard Disk error.
Job is canceled. Press 
[End].
##– An error has occurred on the hard 
disk. The possible error codes and 
their descriptions are as follows.
01: Initialization error. Initialize the 
hard disk.
04: Insufficient space on the hard 
disk to complete this operation. Move 
or delete data stored on the hard disk 
to increase available space.—
Incorrect Login User 
Name or Password.– Enter correct login user name or 
password.—
Job Accounting 
restriction exceeded.Is the acceptable printing 
count restricted by Job 
Accounting exceeded?The printing count exceeded the 
acceptable count restricted by Job 
Accounting. Cannot print any more. 
This job is canceled. Press [End].—
Job separator is full of 
paper.Is the maximum capacity of 
the job separator exceeded?Take some paper out of the job 
separator. Printing then resumes.—
KPDL error.– PostScript error has occurred.
The job is canceled. Press [End].—
Memory card error.– Memory card was removed while 
being accessed. Insert the memory 
card.—
An invalid memory card is inserted. 
Insert the correct memory card.—
Memory card error.
Job is canceled. Press 
[End].
##–An error has occurred on the memory 
card. The possible error codes and 
their descriptions are as follows.
01: Format error. Format the memory 
card again.
04: Insufficient space on the memory 
card to complete this operation. Move 
or delete data stored on the memory 
card to increase available space.— Error Message Checkpoints Corrective ActionsReference 
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							Troubleshooting 
6-8OPERATION GUIDE Memory is full.– Unable to continue the job as the 
memory is used up.
Press [Continue] to print the scanned 
pages. The print job cannot be 
processed completely.
Press [Cancel] to cancel the job.—
Paper jam.– If a paper jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel. 
Leave the machine on and follow the 
instruction to remove the jammed 
paper.6-12
Print overrun.– Warning. Low printer memory. The 
job is paused. Press [Continue] to 
resume the job.—
Removable memory 
error.– This job is canceled. Press [End]. —
Removable Memory is 
removed.– Press [End]. —
Replace all originals 
and press [Continue].– Remove originals from the document 
processor, put them back in their 
original order, and place them again. 
Press [Continue] to resume printing.
Press [Cancel] to cancel the job.2-49
Replace the waste 
toner box.– The waste toner box is full. Replace 
the waste toner box.5-7
Reset all originals in 
Document processor.Are there any originals left in 
the document processor?Remove originals from the document 
processor.—
Scanner memory is 
full.– Scanning cannot be performed due 
to insufficient memory of scanner. 
The job is canceled. Press [End].—
Is the acceptable scanning 
count exceeded?Press [Continue] to print, send or 
store the scanned pages. Press 
[Cancel] to cancel printing, sending 
or storing.— Error Message Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting 
OPERATION GUIDE6-9
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Send error.
Job is canceled. Press 
[End].
####– An error has occurred during 
transmission. The possible error 
codes and their descriptions are as 
follows.
1101: The server name of the SMTP 
server is not set correctly or the host 
name is incorrect when sending scan 
data to an FTP server. Use 
COMMAND CENTER and register 
the SMTP server name and the host 
name correctly.
1102: The login user name is 
incorrect or the domain name has not 
been entered. Enter login user name, 
domain name and password 
correctly.
1103: The network path name is 
incorrect or you do not have access 
to the folder specified. Use 
COMMAND CENTER and register 
the path name correctly.
1104: No recipient address. Enter E-
mail address correctly.
1105: E-mail - The SMTP protocol 
setting is turned off. Use COMMAND 
CENTER and turn on the SMTP 
protocol setting.
Scan to PC (SMB) - SMB setting is 
turned off. Use COMMAND CENTER 
and turn on the SMB setting.
Scan to PC (FTP) - FTP setting is 
turned off. Use COMMAND CENTER 
and turn on the FTP setting.
1106: The sender address setting 
under E-mail: SMTP is not registered. 
Use COMMAND CENTER and 
register the sender address.
2101, 2102, 2103, 2201, 2202, 2203, 
3101: The network cable is 
disconnected or the hub that it is 
connected to is not operating 
properly. Check the cable and the 
hub. Otherwise, the server name or 
the host name of the SMTP server is 
not set correctly. Use COMMAND 
CENTER and register the SMTP 
server name and the host name 
correctly.2-15
—
3-26
3-27
2-15
2-15
2-15 Error Message Checkpoints Corrective ActionsReference 
Page
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							Troubleshooting 
6-10OPERATION GUIDE Send error.
Job is canceled. Press 
[End].
####– 2204: The E-mail size exceeds the 
acceptable send data capacity. 
Decrease the size or resolution of the 
scanned data to be transmitted and 
resend the E-mail.
5101, 5102, 5103, 5104, 7102, 720f: 
Turn the main power switch off and 
back on. If this error occurs several 
times, make a note of the displayed 
error code and contact your service 
representative.(Refer to the 
corrective action for the error 
message “ An error has occurred.”)
9181: The scanned original exceeds 
the acceptable number of pages of 
999. Send the excess pages 
separately.—
—
—
Set the waste toner 
box.– The waste toner box is not installed 
correctly. Set it correctly.5-7
Staple error.– If a staple error occurs, the machine 
will stop and the corrective action will 
be indicated on the touch panel.
Leave the machine on and follow the 
instruction to take an appropriate 
action.—
Staple jam.– If a staple jam occurs, the machine 
will stop and the location of the jam 
will be indicated on the touch panel.
Leave the machine on and follow the 
instruction to remove the jammed 
staple.4-7
The ID is not 
registered.– The Account ID does not match. 
Check the registered Account ID.—
The memory card is 
not formatted.Is the memory card 
formatted?Format the memory card. —
The phone receiver is 
off the hook.– Put down the receiver. —
The removable 
memory is not 
formatted.Is the removable memory 
formatted by this machine?Use the removable memory 
formatted by this machine. —
The source file is not 
found.– The specified file is not found. The 
job is canceled. Press [End].— Error Message Checkpoints Corrective ActionsReference 
Page
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