Konica Minolta magicolor 1690MF d User Manual

							Solving Other Problems 9-30
The 
web-based 
utility cannot 
be accessed.The PageScope Web 
Connection Adminis-
trator’s password is 
incorrect.The PageScope Web Connection 
Administrator password has a 4-char-
acter minimum and an 8-character 
maximum. For details of the Page-
Scope Web Connection administrator 
password, refer to the Reference 
Guide on the Documentation CD/DVD.
Media is 
wrinkled.The media is moist 
from humidity or hav-
ing water spilled on it. Remove the moist media and replace it 
with new, dry media. 
The media feed roller 
or fuser unit is defec-
tive.Check them for damage. If necessary, 
contact Technical Support with the 
error information.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 3-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Data was 
sent to the 
machine, but 
it doesn’t 
print.An error message is 
displayed in the mes-
sage window.Handle according to the message dis-
played.
It takes a 
very long 
time to trans-
fer scan data 
to the USB 
memory 
device.The response time 
may be slow depend-
ing on the USB mem-
ory device that is 
used.Wait until the transfer is finished.
It is not pos-
sible to enter 
Scan mode 
or Fax mode.An error has occurred 
in Copy mode.Correct the cause of the error, and 
then enter a different mode. Symptom Cause Solution
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							Solving Problems with Printing Quality9-31
Solving Problems with Printing Quality
Symptom Cause Solution
Nothing is 
printed, or 
there are 
blank spots 
on the 
printed page.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check if any is damaged. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Adjust the humidity for media storage. 
Remove the moist media and replace it 
with new, dry media.
The media set in the 
printer driver mis-
matches the media 
loaded in the 
machine.Load the correct media in the machine.
The power source 
does not match the 
machine specifica-
tions.Use a power source with the proper 
specifications.
Several sheets are 
being fed at the same 
time.Remove the media from the tray and 
check for static electricity. Fan plain 
paper or other media, and replace it in 
the tray.
Media is not set prop-
erly in the tray(s).Remove the media, tap it to straighten 
it out, return it to the tray, and realign 
the media guides.
Entire sheet 
is printed in 
black or 
color.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
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							Solving Problems with Printing Quality 9-32
Image is too 
light; there is 
low image 
density.The print head win-
dow is dirty.Clean the print head window.
The copy density is 
set too light.Select a darker copy density.
The media is moist 
from humidity.Remove the moist media and replace 
with new, dry media.
There is not much 
toner left in the car-
tridge.Replace the toner cartridge.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
Media type is set 
incorrectly.When printing envelopes, labels, letter-
head, postcards or thick stock, specify 
the appropriate media type in the 
printer driver.
Image is too 
dark.The copy density is 
set too dark.Select a lighter copy density.
The document was 
not pressed close 
enough against the 
original glass.Position the document so that it is 
pressed close enough against the orig-
inal glass. For details on positioning 
the document on the original glass, 
refer to “Placing a document on the 
original glass” on page 3-28.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it. 
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality9-33
Image is 
blurred; 
background 
is lightly 
stained; 
there is 
insufficient 
gloss of the 
printed 
image.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The original glass is 
dirty.Clean the original glass. For details, 
refer to “Cleaning the Machine” on 
page 8-4.
The original cover 
pad is dirty.Clean the original cover pad. For 
details, refer to “Cleaning the Machine” 
on page 8-4.
The print or 
color density 
is uneven.One or more of the 
toner cartridges may 
be defective or low.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
The machine is not 
level.Place the machine on a flat, hard, level 
surface.
Irregular 
print or mot-
tled image 
appears.The media is moist 
from humidity.Adjust the humidity in the media stor-
age area.
Remove the moist media and replace it 
with new, dry media.
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 3-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality 9-34
There is 
insufficient 
fusing or the 
image 
comes off 
when 
rubbed.The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media. 
Unsupported media 
(wrong size, thick-
ness, type, etc.) is 
being used.Use KONICA MINOLTA-approved 
media. See “Print Media” on page 3-2.
Also, refer to http://printer. konicami-
nolta.com for a complete list of cur-
rently approved media.
Media type is set 
incorrectly.When printing envelopes, labels, letter-
head, postcards or thick stock, specify 
the appropriate media type in the 
printer driver.
There are 
toner 
smudges or 
residual 
images.One or more of the 
toner cartridges are 
defective or installed 
incorrectly.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
There are 
toner 
smudges on 
the back side 
of the page 
(whether or 
not it has 
been 
duplexed).The media path is 
dirty with toner.Print several blank sheets and the 
excess toner should disappear.
One or more of the 
toner cartridges are 
defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality9-35
Abnormal 
areas (white, 
black, or 
color) appear 
in a regular 
pattern.The print head win-
dow is dirty.Clean the print head window.
A toner cartridge may 
be defective.Remove the toner cartridges with the 
color causing the abnormal image. 
Replace it with a new toner cartridge.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Image 
defects.The print head win-
dow is dirty.Clean the print head window.
A toner cartridge may 
be leaking.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
A toner cartridge may 
be defective.Remove the toner cartridge with the 
color causing the abnormal image.
Replace it with a new toner cartridge.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
Lateral lines 
or bands 
appear on 
image.The machine is not 
level.Place the machine on a flat, hard, level 
surface.
The media path is 
dirty with toner.Print several sheets and the excess 
toner should disappear.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality 9-36
Thin white 
horizontal 
lines appear 
at intervals 
on images.Toner is not evenly 
adhering to the 
media.Perform IMAGE REFRESH. (Set 
MACHINE SETTING/IMAGE 
REFRESH
 in the UTILITY menu to 
YES.)
If the problem persists, contact your 
vendor or authorized service provider.
Colors look 
drastically 
wrong.One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and verify 
that the toner is distributed evenly on 
each cartridge roller, and reinstall the 
toner cartridges.
Colors are 
not register-
ing properly; 
colors are 
mixed or 
have 
page-to-pag
e variation.The scanner unit or 
front cover is opened 
during the calibration.Set 
MACHINE SETTING/CALI-
BRATION
 in the UTILITY menu to 
ON, and then perform the AIDC color 
calibration. For details, refer to 
“MACHINE SETTING Menu” on 
page 2-22. Gradations are not 
adjusted correctly.
The imaging car-
tridges is not correctly 
seated.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it.
One or more of the 
toner cartridges may 
be defective.Remove the toner cartridges and 
check for damage. If it is damaged, 
replace it.
The media is moist 
from humidity.Remove the moist media and replace it 
with new, dry media.
The color 
has a poor 
reproduction 
or has poor 
color density.The imaging cartridge 
may be defective.Remove the imaging cartridge and 
check for damage. If it is damaged, 
replace it. Symptom Cause Solution
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							Solving Problems with Printing Quality9-37
If the problem is not resolved, even after all of the above have been per-
formed, contact Technical Support with the error information.
For contact information, refer to the Need Assistance sheet.
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							Status, Error, and Service Messages 9-38
Status, Error, and Service Messages
Status, error, and service messages are displayed in the message window. 
They provide information about your machine and help you locate many prob-
lems. When the condition associated with a displayed message has changed, 
the message is cleared from the window.
Status Messages
This message... means... Do this...
(Nothing displayed) The machine is in Energy 
Save mode to reduce 
power consumption during 
periods of inactivity.No action needed.
ACCEPTEDThe settings were applied.
DATA RECEIVINGThis machine is receiving 
data.
NONEThe object does not exist.
PC SCAN CANCELThe scan job was can-
celed from the driver.
PLEASE WAIT!The AIDC color calibration 
is being performed.
The AIDC color calibration 
is performed automatically 
in the following circum-
stances.
„When the machine is 
turned on
„When the machine 
recovers from Energy 
Save (Sleep) mode
„When the machine is 
restarted after settings 
have been changed
„After a toner cartridge is 
replaced
This process maintains 
optimum print quality.
PRINT WAITINGThe machine is waiting to 
print.
PRINTINGThe machine is printing.
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							Status, Error, and Service Messages9-39 Error Messages
For details on fax error messages, refer to the Facsimile User’s Guide 
on the Documentation CD/DVD.
SEARCHINGThe machine is searching 
data.No action needed.
SCANNINGThe machine is scanning 
the document.
Warming UpThe machine is warming up 
or AIDC is being per-
formed.
REFRESHING
PLEASE WAIT!The printer is adjusting the 
toner distribution.
This message... means... Do this...
ADDRESS IS TOO LONGThe e-mail address 
retrieved from the 
LDAP server 
exceeds 64 charac-
ters.This machine can han-
dle addresses contain-
ing no more than 64 
bytes. Use a shorter 
address.
CANNOT CONNECT
xxx ServerA connection with 
the specified server 
could not be estab-
lished.Check the settings 
specified in the NET-
WORK SETTING and 
E-MAIL SETTING 
menus, and then try 
sending the data 
again.
CANNOT GET IP
xxx ServerThe IP address of 
the specified server 
could not be 
obtained from the 
DNS server.Check the settings 
specified in the NET-
WORK SETTING and 
E-MAIL SETTING 
menus, and then try 
sending the data 
again. This message... means... Do this...
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