Konica Minolta bizhub 211 User Manual

							When a message appears8
bizhub 163/211 8-23
UPPER TRAY FULL
REMOVE PAPER
(PRESS ANY KEY)If the optional job separator is 
installed and the paper in the 
upper output tray has reached 
the maximum capacity, copy-
ing/printing cannot continue.Remove all paper from the up-
per output tray of the job sepa-
rator.
TRAY MOVEMENT ERROR
(PRESS ANY KEY)The optional job separator is in-
stalled and the paper in either 
the upper output tray or the 
lower output tray of the job 
separator has reached the 
maximum capacity when the 
machine is turned on or when 
copying/printing begins.Remove all paper from the up-
per output tray and lower out-
put tray of the job separator, 
and then press any control 
panel key.
MAINTENANCE CALL (M1) A maintenance is due. Contact your service repre-
sentative.
MAINTENANCE CALL (M2) The PC drum unit should be re-
placed.Contact your service repre-
sentative.
SET PLUG-IN COUNTER A counter key is not inserted. Insert the counter key.
MACHINE TROUBLE
SERVICE CALL (C####)Some problem occurred in the 
machine.Turn the machine off, then on 
again. If the error is still dis-
played, contact your service 
representative.
MessageCauseRemedy
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							8When a message appears
8-24 bizhub 163/211
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							9Troubleshooting
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							Troubleshooting9
bizhub 163/211 9-3
9 Troubleshooting
9.1 When incorrect copies are produced
SymptomPossible CauseRemedy
The copy is too light. Is the copy density set too light? Press the [Density] key and se-
lect the desired copy density. 
(See page 5-61.)
Is the paper damp? Replace the paper with new pa-
per. (See page 4-9.)
The copy is too dark. Is the copy density set too dark? Press the [Density] key and se-
lect the desired copy density. 
(See page 5-9.)
Was the document not pressed 
close enough against the original 
glass?Position the document so that it 
is pressed closely against the 
original glass. (See page 4-19.)
The copy is blurry. Is the paper damp? Replace the paper with new pa-
per. (See page 4-9.)
Was the document not pressed 
close enough against the original 
glass?Position the document so that it 
is pressed closely against the 
original glass. (See page 4-19.)
There are streaks in the 
copy.
There are dark specks or 
spots throughout the 
copy.Is the original glass dirty? Wipe the glass with a soft, dry 
cloth. (See page 10-8.)
Is the document pad dirty? Clean the document pad with a 
soft cloth dampened with a mild 
detergent. (See page 10-9.)
Was the original document print-
ed on highly translucent materi-
al, such as diazo photosensitive 
paper or overhead projector 
transparencies?Place a blank sheet of paper on 
top of the document. (See 
page 4-20.)
Is a double-sided document be-
ing copied?If a thin double-sided document 
is being copied, the information 
on the back side may be repro-
duced in the copy. Press the 
[Density] key, and then select a 
lighter density setting. (See 
page 5-9.)
The PC drum unit has reached 
the end of its service life.Contact your service representa-
tive.
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							9Troubleshooting
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The edge of the copy is 
dirty.Is the document pad dirty? Clean the document pad with a 
soft cloth dampened with a mild 
detergent. (See page 10-9.)
Was the selected paper size 
larger than the document?
(when copying at full size)Select a paper size that is the 
same size as the document. (See 
page 5-13.)
Otherwise, select the AUTO 
Zoom setting to enlarge the copy 
to the selected paper size. (See 
page 5-54.)
Are the document size and paper 
orientation different?
(when copying at full size)Select a paper size that is the 
same size as the document. Oth-
erwise, select a paper orientation 
that is the same as that of the 
document.
Was the copy reduced to a size 
smaller than the paper?
(when copying at a reduced size 
specified manually)Select a zoom ratio that adjusts 
the document size to the select-
ed paper size. (See page 5-55.)
Otherwise, select the AUTO 
Zoom setting to reduce the copy 
to the selected paper size. (See 
page 5-54.)
The image is not aligned 
properly on the paper.Is the document incorrectly posi-
tioned?Correctly position the document 
against the document scales. 
(See page 4-19.)
If the document feeder is in-
stalled, correctly adjust the doc-
ument guides for the size of the 
document. (See page 4-18.)
Is the document incorrectly posi-
tioned in the document feeder?Lift open the document feeder, 
and correctly position the docu-
ment against the document 
scales. (See page 4-19.)
Are the adjustable document 
guides incorrectly positioned 
against the edges of the docu-
ment?Slide the document guides 
against the edges of the docu-
ment.
Was curled paper loaded into the 
paper drawer?Flatten the paper before loading 
it into the paper drawer.
SymptomPossible CauseRemedy
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							Troubleshooting9
bizhub 163/211 9-5
9.2 When the machine is not operating correctly
SymptomPossible CauseRemedy
Nothing appears on the 
display.Is only the indicator on the [Start] 
key lit up in green?The machine has entered Power 
Save mode.
Press any key in the control panel 
to cancel Power Save mode. 
(See page 3-21.)
Was the auto shut-off operation 
performed?Set the power switch to O. (See 
page 3-19.)
The indicator on the 
[Start] key does not light 
up.Was the account number en-
tered?Enter the account number ac-
cording to the procedure de-
scribed in Entering the account 
number on page 6-34.
Even though the [Start] 
key is pressed, no cop-
ies are made.Is the Error indicator on the 
control panel lit?Follow the instructions in any 
messages that appear on the dis-
play.
The machine is still warming up 
after just being turned on.bizhub 163 takes about 30 sec-
onds and bizhub 211 takes about 
15 seconds to warm up after they 
are turned on.
Wait until the machine has fin-
ished warming up.
The machine does not 
enter Copy mode.Is the indicator on the [Interrupt] 
key lit?Press the [Interrupt] key to cancel 
Interrupt mode. (See page 5-64.)
The machine cannot be 
turned on.Has the power supply cord been 
unplugged from the electrical 
outlet?Plug the power supply cord into 
the electrical outlet.
Has the breaker for the electrical 
circuit been tripped?Close the breaker for the electri-
cal circuit.
 ACCOUNT NO.:---
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							9Troubleshooting
9-6 bizhub 163/211
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							10Appendix
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