HP Photosmart Premium C309 User Manual

•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
If this did not solve the issue, try the next solution.
Solution 3: Wait until the product completes...

Cause:The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the product.
NOTE:Remove any staples or clips from the original document.
Cause:The product had a paper jam.
Nothing happens when I try to copy (HP Photosmart Premium Fax C309b
series)
NOTE:This section provides solutions for the HP Photosmart Premium Fax C309b series model.
Refer to the label...

If this did not solve the issue, try the next solution.
Solution 4: Make sure the HP Photosmart Software is installed on your computer
Solution:Insert the product installation CD and install the software.
For more information, see the Setup Guide.
Cause:The HP Photosmart Software was not installed on your computer.
If this did not solve the issue, try the next solution.
Solution 5: Make sure the HP Photosmart Software is running on your computer
Solution:Open the software you installed with the product...

•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
If this did not solve the issue, try the next solution.
Solution 7: Wait for the product to finish...

Solution 8: Make sure the paper loaded is recognized by the product
Solution:Do not use the product to copy onto envelopes or other papers the product does not support.
Related topics
•
Recommended papers for printing
Cause:The product did not recognize the inserted paper type.
If this did not solve the issue, try the next solution.
Solution 9: Check for a paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the product.
NOTE:Remove any staples or clips from the original...

NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
NOTE:For HP Photosmart Premium Fax...

NOTE:You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page
feature, the original must be placed print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid
Solution:Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back
of...

•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
Fax troubleshooting
Use this section to solve the following fax problems:
•
The product is having...

•Fax tones are recorded on my answering machine
•
The product cannot receive faxes, but can send faxes
•
The product is having problems receiving a manual fax
•
The product is not answering incoming fax calls
•
Pages of a fax I received are missing
•
Faxes are received but do not print
•
Parts of a fax I received are cut off
•
The fax I received is blank
•
The computer to which I am connecting has only one phone port
•
I hear static on my telephone line since connecting the product
•
The fax test failed...

5.Review the report.
• If the test passes and you are still having problems faxing, check the fax settings listed in the report to
verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any problems found.
6.After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If...