HP Photosmart Premium C309 User Manual

3.Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4.Press any button to return to the Tools menu.
After cleaning the printhead, print a print quality report. Evaluate the print quality report to see if the print quality
problem still exists.
To print a print quality report
1.Load letter or A4 unused plain white paper into the input tray.
2.Press Setup.
3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow...

Color bars - color mixing (yellow bar contains magenta streaks)
◦Check the estimated ink levels in the cartridges.
◦Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts.
◦Reinstall the cartridge and make sure all of the cartridges are properly installed.
◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding
to the streaked bar.
NOTE:If replacing...

• If the lines are jagged, align the printer, and then print this diagnostic page again.
Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality issue, contact HP support for service.
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on...

If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when printed.
Cause:The resolution of the image was low.
If this did not solve the issue, try the next solution.
Solution 3: Print the image in a smaller size
Solution:Reduce the size of the image and then print it.
If you are printing a photo or graphic, and the print size is set too high, it will be blurry or fuzzy when printed.
If a digital photo or rasterized graphic has been resized, it can be blurry or fuzzy when...

Printouts are slanted or skewed
Try the following solutions if your printout does not appear straight on the page.
•
Solution 1: Make sure the paper is loaded correctly
•
Solution 2: Make sure only one type of paper is loaded
•
Solution 3: Ensure that the Two-sided printing accessory is securely installed
Solution 1: Make sure the paper is loaded correctly
Solution:Make sure that the paper is loaded correctly in the input tray.
For more information, see:
•
Load media
Cause:The paper was not loaded...

3.Print a document with little or no text.
4.Check the back of the paper for ink. If there is still ink on the back of the paper, try printing on another page
of plain paper.
Cause:Ink accumulated inside the product, where the back of the paper rests during printing.
If this did not solve the issue, try the next solution.
Solution 2: Wait while the ink dries
Solution:Wait at least thirty minutes for the ink inside the product to dry, then try the print job again.
Cause:The excess ink in the product...

3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog box. In the Print
Properties dialog box, click the Features tab, and then click Printer Services.
The Printer Toolbox appears.
4.Click the Device Services tab.
5.Click Align the Printer.
The product prints a test page, aligns the print head, and calibrates the printer. Recycle or discard the page.
Cause:The printer needed to be aligned.
If this did not solve the issue, try the...

Color bars - expected result
• If any of the color bars are irregularly streaked, lighter on one side, or contain one or more streaks of a
different color, refer to the following steps.
Color bars - irregularly streaked or faded bar (top bar)
Color bars - color mixing (yellow bar contains magenta streaks)
◦Check the estimated ink levels in the cartridges.
◦Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts.
◦Reinstall the cartridge and make sure all of the...

◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding
to the streaked bar.
NOTE:If replacing the cartridge does not solve this print quality issue, contact HP support for
service.
• If any of the color bars show regular white streaks, align the printer. If the issue persists, clean the
printhead, and then print this diagnostic page again.
NOTE:If cleaning the printhead does not solve this...

NOTE:If aligning the printer does not solve this print quality issue, contact HP support for service.
Cause:The printhead needed to be cleaned.
Print troubleshooting
Use this section to solve these printing problems:
•
Envelopes print incorrectly
•
The product prints meaningless characters
•
The pages in my document came out in the wrong order
•
The margins are not printing as expected
•
A blank page came out while printing
•
The product prints slowly
Envelopes print incorrectly
Try the following...