HP Photosmart Premium C309 User Manual

1Telephone wall jack
2Use the phone cord supplied in the box with the product
If you used a 4-wire phone cord, disconnect it, find the supplied 2-wire phone cord, and then connect the 2-wire
phone cord to the port labeled 1-LINE on the back of the product.
If the product came with a 2-wire phone cord adapter, you can use it with a 4-wire phone cord, in case the
supplied 2-wire phone cord is too short. Attach the 2-wire phone cord adapter to the port labeled 1-LINE on the
back of the product. Attach your...

1Telephone wall jack
2Use the phone cord supplied in the box with the product
3Telephone (optional)
For more information on setting up the product, see the printed documentation that came with the product.
Cause:Other office equipment (such as an answering machine or a telephone) was not set up properly with
the product.
If this did not solve the issue, try the next solution.
Solution 5: Try removing the splitter
Solution:A phone line splitter can cause faxing problems. (A splitter is a two-cord...

2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
The Advanced Fax Setup menu appears.
3.Press the down arrow button to highlight Error Correction Mode, and then press OK.
The Error Correction Mode menu appears.
4.Press the down arrow button to highlight Off or On.
5.Press OK.
Cause:The phone line connection was noisy. Phone lines with poor sound quality (noise) can cause faxing
problems.
If this did not solve the issue, try the next solution.
Solution 8: Make sure...

NOTE:For information on turning your DSL modem off, contact your DSL provider for support.
Completely remove power for at least 15 minutes, and then turn the DSL modem back on.
Listen to the dial tone again.
•If the dial tone sounds clear (no noise or static), try sending or receiving a fax.
NOTE:You might notice static on the phone line again in the future. If the product stops sending and
receiving faxes, repeat this process.
•If the phone line is still noisy, contact your phone company.
Cause:The...

2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press OK.
Fax speed settingFax speed
Fast (33600)v.34 (33600 baud)
Medium (14400)v.17 (14400 baud)
Slow (9600)v.29 (9600 baud)
Cause:The Fax Speed setting was set too fast.
If this did not solve the issue, try the next solution.
Solution 15: If you are faxing over the...

5.Review the report.
• If the test passes and you are still having problems faxing, check the fax settings listed in the report to
verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any problems found.
6.After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If...

The product is having problems sending a manual fax
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Ensure that the receiving fax machine can receive a manual fax
•
Solution 2: Connect the telephone to the correct port
•
Solution 3: Start sending the fax within 3 seconds of hearing fax tones
•
Solution 4:...

Solution 3: Start sending the fax within 3 seconds of hearing fax tones
Solution:If you are sending a fax manually, make sure that you press Start Fax within three seconds of
hearing the recipients fax tones, otherwise the transmission might fail.
Cause:You did not press Start Fax within three seconds of hearing fax tones.
If this did not solve the issue, try the next solution.
Solution 4: Lower the fax speed
Solution:You might need to send and receive faxes at a slower rate. Try setting the Fax Speed to...

have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
The Advanced Fax Setup menu appears.
3.Press the down arrow button to highlight Error Correction Mode, and then press OK.
The Error Correction Mode menu appears.
4.Press the down arrow button...

have them resend the fax. The quality might be better when you try again. If the problem persists, turn Error
Correction Mode (ECM) off and contact your telephone company.
To change the ECM setting from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
The Advanced Fax Setup menu appears.
3.Press the down arrow button to highlight Error Correction Mode, and then press OK.
The Error Correction Mode menu appears.
4.Press the down arrow button...