HP Photosmart Premium C309 User Manual

Solution 1: Reinsert the memory card
Solution:Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you
already transferred the files to your computer, try printing those files by using the product software. The copies
might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution:Take some photos with...

CAUTION:Reformatting the memory card will delete any photos stored on the card. If you have previously
transferred the photos from your memory card to a computer, try printing the photos from the computer.
Otherwise, you will need to retake any photos you might have lost.
Cause:The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•
Memory card error
•
Cannot crop
•
Out of disk space
•
Card access error
•
Use only one card at a...

Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Close some applications or restart your computer
•
Solution 2: Empty the Recycle Bin on your desktop
Solution 1: Close some applications or restart your computer
Solution:Close all unnecessary applications. This includes applications that run in...

Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it stops.
Cause:You had not fully inserted the memory card.
Use only one card at a time
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear
on the computer screen. Remove the additional memory card to resolve the problem.
Cause:There were two or more memory...

Ink is drying
Solution:Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until
the product pulls the printed sheet to print on the back side.
Cause:Transparencies and some other media require a drying time that is longer than normal.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Improper shutdown
Improper shutdown
Solution:Press the On button to turn the product on and off.
Cause:The last time the...

Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.
For more information, see:
•
Replace the cartridges
Cause:The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reset the...

If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:The ink cartridges were not intended for use in this product.
Incompatible printhead
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for...

Solution 1: Install the ink cartridges correctly
Solution:Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this
error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make...

8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not
make a snapping noise, the tab might need to be readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and...

Solution 2: Close the print carriage latch
Solution:Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is
securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems
printing. The latch must remain down in order to correctly install the ink cartridges.
Cause:The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the electrical contacts...