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HP Photosmart Premium C309 User Manual

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Page 171

The product is not answering incoming fax calls
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Check the Auto Answer setting
•
Solution 3: If you use a distintive ring service, make sure the Distinctive Ring setting matches the ring pattern
for your fax number
•
Solution...

Page 172

Solution 4: If you do not use a distintive ring service, make sure the Distinctive Ring setting is
set to All Rings
Solution:If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the
product is set to All Rings.
Cause:The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring
service).
If this did not solve the issue, try the next solution.
Solution 5: Clear the memory of the product
Solution:If Backup Fax Reception is...

Page 173

NOTE:If the product has an alignment message, you might be able to press the button next to OK to clear
the message and resume faxing.
After you resolve any problems found, the product can begin answering incoming fax calls.
Cause:An error condition was preventing the product from receiving faxes and Backup Fax Reception was
set to Off.
Pages of a fax I received are missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first...

Page 174

Solution 1: Clear any paper jams and make sure paper is loaded in the input tray
Solution:The product might have a paper jam or be out of paper. If you have Backup Fax Reception enabled,
the product might have stored the fax in memory upon reception. After clearing the paper jam or loading paper
in the input tray, the product automatically begins printing all the unprinted faxes from memory, in the order they
were received. If you do not have Backup Fax Reception enabled, or if the fax was not stored in...

Page 175

Cause:The sending fax machine had a problem.
If this did not solve the issue, try the next solution.
Solution 2: Make sure paper is loaded in the input tray
Solution:Make sure you have paper loaded correctly.
For more information, see:
•
Load media
Cause:The paper-width guide was not positioned correctly.
If this did not solve the issue, try the next solution.
The fax I received is blank
Solution:Check with the sender to see if the sending fax machine is having problems.
Cause:The sending fax machine had...

Page 176

6.If your modem software is set to receive faxes to your computer automatically, turn off that setting.
NOTE:If you do not turn off the automatic fax reception setting in your modem software, the product
will not be able to receive faxes.
7.(Optional) Connect a phone to the other open phone port on the parallel splitter.
Back view of the product
1Telephone wall jack
2Phone cord connected to the 2-EXT port
3Parallel splitter
4Telephone (optional)
5Computer with modem
6Phone cord supplied in the box with...

Page 177

4.Using another phone cord, connect one end to the port labeled 2-EXT on the back of the product. Connect
the other end of the phone cord to the parallel splitter on the side with the single phone port.
5.Unplug your computer modem from the telephone wall jack, and connect it to the parallel splitter on the side
with two phone ports.
6.Connect your answering machine to the other open phone port on the parallel splitter.
NOTE:If you do not connect your answering machine in this way, fax tones from a...

Page 178

To set up the product on a shared fax/voice line with a computer dial-up modem and voice mail service
1.Find the phone cord that connects from the back of your computer (your computer dial-up modem) to a
telephone wall jack. Disconnect the cord from the telephone wall jack and plug it into the port labeled 2-EXT
on the back of the product.
2.Using the phone cord supplied in the box with the product, connect one end to your telephone wall jack, then
connect the other end to the port labeled 1-LINE on the...

Page 179

I hear static on my telephone line since connecting the product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Make sure the product is set up for faxing correctly
•
Solution 2: Try removing the splitter
•
Solution 3: Try another power outlet
Solution 1: Make sure the product is set up for faxing...

Page 180

The fax test failed
If you tried to run the fax test from your computer and the fax test failed to run, the product might be busy with another
task or have an error condition preventing it from running the fax test.
What to check
•The product is set up properly, connected to a power supply, and is connected to your computer. For more
information on setting up the product, see the Setup Guide that came with the product.
•The product is turned on. If it is not, press the On button to turn on the product....
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