HP Photosmart Premium C309 User Manual

Cause:The flaps might get caught in the rollers.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution:Turn off the product and your computer for 60...

The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
•
Solution 2: Verify the paper size setting
•
Solution 3: Load the stack of paper correctly
Solution 1: Check the printer margins
Solution:Check the printer margins.
Make sure the margin...

Cause:The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty
of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper
into the input tray.
For more information, see:
•
Load media
Cause:The product picked up two sheets of paper.
The...

NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the cartridges until print quality becomes unacceptable.
For more information, see:
•
Check the estimated ink levels
Cause:The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support...

Cause:The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution:Make sure you fully insert the memory card into the appropriate slot on the product.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few...

Solution 1: Install the product software
Solution:Install the product software that came with the product. If it is installed, restart your computer.
To install the product software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the
product.
Cause:The product software was not...

Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Set the camera to PictBridge mode
•
Solution 2: Save the photos in a supported file format
•
Solution 3: Select photos on the camera for printing
Solution 1: Set the camera to PictBridge mode...

•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
Scanned image is incorrectly cropped
Solution:The autocropping feature in the software crops anything...

Scanned image shows dotted lines instead of text
Solution:Make a black-and-white copy of the original and then scan the copy.
Cause:If you used the Text image type to scan text that you planned to edit, the scanner might not have
recognized color text. The Text image type scans at 300 x 300 dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have
recognized the text.
Text format is incorrect
Solution:Some applications cannot handle...

Copy troubleshooting
Use this section to solve these copy problems:
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Nothing happens when I try to copy
•
Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series)
•
Parts of the original do not appear or are cut off
•
Fit to Page is not working as expected
•
The printout is blank
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem,...