HP Photosmart Premium C309 User Manual

							Cause:The flaps might get caught in the rollers.
The product prints meaningless characters
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
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Solution 2: Print a previously saved version of the document
Solution 1: Reset the product
Solution:Turn off the product and your computer for 60 seconds, then turn them both on and try printing again.
Cause:There was no available memory in the product.
If this did not solve the issue, try the next solution.
Solution 2: Print a previously saved version of the document
Solution:Try printing another document from the same software application. If this works, then try printing a
previously saved version of the document that is not corrupt.
Cause:The document was corrupt.
The pages in my document came out in the wrong order
Solution:Print the document in reverse order. When the document finishes printing, the pages will be in correct
order.
To print a multiple-page document in reverse order
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5.Click the Advanced tab.
6.In the Layout Options area, select Front to Back in the Page Order option.
NOTE:If you set your document to print on both sides of the page, the Front to Back option is not
available. Your document will automatically print in the correct order.
7.Click OK, and then click Print or OK in the Print dialog box.
NOTE:When you are printing multiple copies, each set is printed completely before the next set is
printed.
Cause:The print settings were set to print the first page of your document first. Because of the way the paper
feeds through the product, the first page will be print side up at the bottom of the stack.
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							The margins are not printing as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check the printer margins
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Solution 2: Verify the paper size setting
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Solution 3: Load the stack of paper correctly
Solution 1: Check the printer margins
Solution:Check the printer margins.
Make sure the margin settings for the document do not exceed the printable area of the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software applications, click the File menu, and then click Print Preview.
2.Check the margins.
The product uses the margins you have set in your software application, as long as they are greater than
the minimum margins the product supports. For more information about setting margins in your software
application, see the documentation that came with the software.
3.Cancel the print job if the margins are not satisfactory, and then adjust the margins in your software
application.
Cause:The margins were not set correctly in your software application.
If this did not solve the issue, try the next solution.
Solution 2: Verify the paper size setting
Solution:Verify that you have selected the proper paper size setting for your project. Make sure that you have
loaded the correct paper size in the input tray.
Cause:The paper size setting might not have been set correctly for the project you were printing.
If this did not solve the issue, try the next solution.
Solution 3: Load the stack of paper correctly
Solution:Remove the stack of paper from the input tray, reload the paper, and then slide the paper width
guide inward until it stops at the edge of the paper.
For more information, see:
•
Load media
Cause:The paper guides were not positioned correctly.
A blank page came out while printing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Remove any extra pages or lines at the end of the document
•
Solution 2: Load paper in the input tray
Solution 1: Remove any extra pages or lines at the end of the document
Solution:Open the document file in your software application and remove any extra pages or lines at the end
of the document.
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							Cause:The document you were printing contained an additional blank page.
If this did not solve the issue, try the next solution.
Solution 2: Load paper in the input tray
Solution:If the product has only a few sheets remaining, load more paper in the input tray. If there is plenty
of paper in the input tray, remove the paper, tap the stack of paper against a flat surface, and reload the paper
into the input tray.
For more information, see:
•
Load media
Cause:The product picked up two sheets of paper.
The product prints slowly
Try the following solutions if the product is printing very slowly.
•
Solution 1: Use a lower print quality setting
•
Solution 2: Check the ink levels
•
Solution 3: Contact HP support
Solution 1: Use a lower print quality setting
Solution:Check the print quality setting. Best and Maximum dpi provide the best quality but are slower than
Normal or Draft. Draft provides the fastest print speed.
To select a print speed or quality
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or Preferences.
5.Click the Features tab.
6.In the Paper Type drop-down list, select the type of paper that you have loaded.
7.In the Print Quality drop-down list, select the appropriate quality setting for your project.
NOTE:To find out what dpi the product will print based on the paper type and print quality settings you
selected, click Resolution.
For more information, see:
•
Print using the maximum dpi
Cause:The print quality was set to a high setting.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution:Check the estimated ink levels in the ink cartridges. Insufficient ink may cause the printhead to
overheat. When the printhead overheats, the printer slows down to allow it to cool.
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							NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the cartridges until print quality becomes unacceptable.
For more information, see:
•
Check the estimated ink levels
Cause:The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the product.
Memory card troubleshooting
Use this section to solve these memory card problems:
•
My memory card no longer works in my digital camera
•
The product does not read the memory card
•
The photos on the memory card do not transfer to my computer
•
Photos in a connected digital camera with PictBridge do not print
My memory card no longer works in my digital camera
Solution:Reformat your memory card in your camera or format your memory card on a Windows computer
by selecting the FAT format. For more information, see the documentation that came with your digital camera.
Cause:You formatted the card on a Windows XP computer. By default, Windows XP formats a memory card
of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other products use the FAT
(FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.
The product does not read the memory card
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Insert the memory card properly
•
Solution 2: Insert the memory card fully into the appropriate slot on the product
•
Solution 3: Remove the additional memory card
•
Solution 4: Reformat the memory card in your digital camera
Solution 1: Insert the memory card properly
Solution:Turn the memory card so that the label faces up and the contacts are facing the product, and then
push the card forward into the appropriate slot until the Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then
remain lit.
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							Cause:The memory card was inserted backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 2: Insert the memory card fully into the appropriate slot on the product
Solution:Make sure you fully insert the memory card into the appropriate slot on the product.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then
remain lit.
Cause:The memory card was not fully inserted in the appropriate slot on the product.
If this did not solve the issue, try the next solution.
Solution 3: Remove the additional memory card
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear
on the computer screen. Remove the additional memory card to resolve the problem.
Cause:You had inserted more than one memory card.
If this did not solve the issue, try the next solution.
Solution 4: Reformat the memory card in your digital camera
Solution:Check the computer screen for an error message telling you that the images on the memory card
are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital camera. For more information,
see the documentation that came with your digital camera.
CAUTION:Reformatting the memory card will delete any photos stored on the card. If you have previously
transferred the photos from your memory card to a computer, try printing the photos from the computer.
Otherwise, you will need to retake any photos you might have lost.
Cause:The memory card file system was corrupted.
The photos on the memory card do not transfer to my computer
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Install the product software
•
Solution 2: Turn on the product
•
Solution 3: Turn on the computer
•
Solution 4: Check the connection from the product to your computer
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							Solution 1: Install the product software
Solution:Install the product software that came with the product. If it is installed, restart your computer.
To install the product software
1.Insert the product CD-ROM into your computer’s CD-ROM drive and then start the Setup program.
2.When prompted, click Install More Software to install the product software.
3.Follow the onscreen instructions and the instructions provided in the Start Here guide that came with the
product.
Cause:The product software was not installed.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:Turn on the product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Turn on the computer
Solution:Turn on the computer
Cause:The computer was turned off.
If this did not solve the issue, try the next solution.
Solution 4: Check the connection from the product to your computer
Solution:Check the connection from the product to your computer. Verify that the USB cable is securely
plugged into the USB port on the back of the product. Make sure the other end of the USB cable is plugged into
a USB port on your computer. After the cable is connected properly, turn off the product and then on again. If
the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the
respective connections are active and the product is turned on.
For more information on setting up the product and connecting it to your computer, see the Start Here guide
that came with the product.
Cause:The product was not properly connected to the computer.
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							Photos in a connected digital camera with PictBridge do not print
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Set the camera to PictBridge mode
•
Solution 2: Save the photos in a supported file format
•
Solution 3: Select photos on the camera for printing
Solution 1: Set the camera to PictBridge mode
Solution:If the camera supports PictBridge, make sure the camera is set to PictBridge mode. See the user
guide that came with the camera for instructions on how to do this.
Cause:The digital camera was not in PictBridge mode.
If this did not solve the issue, try the next solution.
Solution 2: Save the photos in a supported file format
Solution:Make sure the digital camera is saving photos in a file format that the PictBridge transfer feature
supports (Exif/JPEG, JPEG, and DPOF).
Cause:The images were not in a supported format.
If this did not solve the issue, try the next solution.
Solution 3: Select photos on the camera for printing
Solution:Before you connect the digital camera to the front USB port on the product, select some photos on
the camera for printing.
NOTE:Some digital cameras do not allow you to select photos until after you have established a PictBridge
connection. If this is the case, connect your digital camera to the front USB port, turn on the camera and
change it to PictBridge mode, and then use the camera to select the photos you want to print.
Cause:You did not select any photos on the camera for printing.
Scan troubleshooting
Use this section to solve these scan problems:
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Scanned image is blank
•
Scanned image is incorrectly cropped
•
Scanned image has incorrect page layout
•
Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
Scanned image is blank
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.
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							•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
Scanned image is incorrectly cropped
Solution:The autocropping feature in the software crops anything that is not part of the main image.
Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the
scanned image manually, or not at all.
Cause:The software was set to automatically crop scanned pictures.
Scanned image has incorrect page layout
Solution:Turn off autocropping in the software to retain the page layout.
Cause:Automatic cropping was changing the page layout.
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							Scanned image shows dotted lines instead of text
Solution:Make a black-and-white copy of the original and then scan the copy.
Cause:If you used the Text image type to scan text that you planned to edit, the scanner might not have
recognized color text. The Text image type scans at 300 x 300 dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have
recognized the text.
Text format is incorrect
Solution:Some applications cannot handle framed text formatting. Framed text is one of the scan document
settings in the software. It maintains complex layouts, such as multiple columns from a newsletter, by putting
the text in different frames (boxes) in the destination application. In the software, select the correct format so
that the scanned text layout and formatting are retained.
Cause:The scan document settings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Adjust the brightness in the software
•
Solution 2: Clean the glass and lid
•
Solution 3: Select the correct OCR language
Solution 1: Adjust the brightness in the software
Solution:Adjust the brightness in the software, and then rescan the original.
Cause:The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid
Solution:Turn off the product, unplug the power cord, and use a soft cloth to wipe the glass and the back of
the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document lid. This can cause poor-
quality scans.
If this did not solve the issue, try the next solution.
Solution 3: Select the correct OCR language
Solution:Select the correct OCR language in the software.
NOTE:If you are using HP Photosmart Essential, the Optical Character Recognition (OCR) software might
not be installed on your computer. To install the OCR software, you must re-insert the software disk and
select OCR under the Custom installation options.
Cause:The scan document settings were not set to the correct optical character recognition (OCR) language.
The OCR language tells the software how to interpret the characters it sees in the original image. If the OCR
language does not match the language in the original, the scanned text might be incomprehensible.
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							Copy troubleshooting
Use this section to solve these copy problems:
•
Nothing happens when I try to copy
•
Nothing happens when I try to copy (HP Photosmart Premium Fax C309b series)
•
Parts of the original do not appear or are cut off
•
Fit to Page is not working as expected
•
The printout is blank
Nothing happens when I try to copy
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Turn on the product
•
Solution 2: Make sure that the original is placed correctly
•
Solution 3: Wait until the product completes the current operation
•
Solution 4: The product does not support the paper type or envelope
•
Solution 5: Check for a paper jam
Solution 1: Turn on the product
Solution:Look at the On light located on the product. If it is not lit, the product is turned off. Make sure the
power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on
the product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the original is placed correctly
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.
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