HP Photosmart Premium C309 User Manual

							4.Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink
cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink
cartridge.
1Ink window
2Electrical contacts
5.Wipe the contacts with a dry swab or lint-free cloth.
6.On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink
cartridge.
7.Use a dry swab or lint-free cloth to wipe the contacts.
8.Reinstall the ink cartridge.
Errors 199
Solve a problem
 
						

							9.Close the ink cartridge door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
•If the end of warranty date has not been reached, contact HP support for service or replacement.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
For more information, see:
•
Cartridge warranty information
•
Replace the cartridges
Cause:The electrical contacts needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 4: Replace the ink cartridge
Solution:Replace the indicated ink cartridge.
If your cartridge is still under warranty, contact HP support for service or replacement.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
•For more information, see:
Cartridge warranty information
Cause:The indicated ink cartridges were defective.
If this did not solve the issue, try the next solution.
Solution 5: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Chapter 13
200 Solve a problem
Solve a problem
 
						

							Cause:The product had a problem.
Ink service capacity warning
Solution:If you are going to move or transport the product after receiving this message, make sure you keep
it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change.
Cause:The product has nearly maximized the ink service capacity.
Ink system failure
Solution:Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back
in and turn on the product.
If you continue to receive this message, write down the error code provided in the message on the product
display, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:The printhead or the ink delivery system failed and the product can no longer print.
Check ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Install all five ink cartridges
•
Solution 2: Make sure the ink cartridges are installed correctly
•
Solution 3: Contact HP support
Solution 1: Install all five ink cartridges
Solution:Install all five ink cartridges.
If all five of the ink cartridges are already installed, proceed to the next solution.
For more information, see:
•
Replace the cartridges
Cause:One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 2: Make sure the ink cartridges are installed correctly
Solution:Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this
error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
Errors 201
Solve a problem
 
						

							The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and
color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely
down.
5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge
access door and check if the error message has gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.
Chapter 13
202 Solve a problem
Solve a problem
 
						

							8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not
make a snapping noise, the tab might need to be readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone away.
13.If you still receive the error message, turn the product off, and then on again.
Cause:The ink cartridges were not installed properly.
If this did not solve the issue, try the next solution.
Errors 203
Solve a problem
 
						

							Solution 3: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the ink cartridges.
Install printhead and then cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Install the printhead and then cartridges
•
Solution 2: Contact HP support
Solution 1: Install the printhead and then cartridges
Solution:Check to make sure the printhead and the cartridges are installed.
To reinstall the printhead
1.Make sure that the product is turned on.
2.Open the ink cartridge door.
3.Remove every ink cartridge by pushing the tab on the ink cartridge and then pulling the ink cartridge out of
its slot. Place the ink cartridges on a piece of paper with the ink openings pointing up.
4.Lift the latch handle on the print carriage until it stops.
Chapter 13
204 Solve a problem
Solve a problem
 
						

							5.Remove the printhead by lifting it straight up.
6.Make sure the latch handle is raised, and then reinsert the printhead.
7.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.
8.Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place
and is seated firmly in the slot.
Errors 205
Solve a problem
 
						

							9.Close the ink cartridge door.
Cause:The printhead or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem installing the printhead or ink cartridges.
Non-HP cartridge
Solution:Follow the prompts on the display to continue, or replace the indicated ink cartridges.
CAUTION:HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required
as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Chapter 13
206 Solve a problem
Solve a problem
 
						

							For more information, see:
•
Replace the cartridges
Cause:The product detected non-HP ink.
Original HP ink depleted
Solution:Follow the prompts on the display to continue, or replace the indicated ink cartridges.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that
improves the quality.
Information about ink levels will not be available.
CAUTION:HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
HP recommends that you use genuine HP ink cartridges. Genuine HP ink cartridges are designed and tested
with HP printers to help you easily produce great results, time after time.
NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Printer service or repairs required
as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
For more information, see:
•
Replace the cartridges
Cause:The original HP ink in the indicated ink cartridges was depleted.
Previously used genuine HP cartridge
Solution:Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to
see if that improves the quality.
To clean the printhead from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Tools, and then press OK.
3.Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4.Press any button to return to the Tools menu.
Follow the prompts on the display or computer screen to continue.
NOTE:HP recommends that you do not leave the ink cartridge outside of the printer for an extended period
of time. If a used cartridge is installed, check the print quality. If it is not satisfactory, run the cleaning
procedure from the toolbox.
Cause:The genuine HP ink cartridge was previously used in some other product.
Errors 207
Solve a problem
 
						

							Printhead appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the printhead and cartridges
•
Solution 2: Contact HP support
Solution 1: Reinstall the printhead and cartridges
Solution:Check to make sure the printhead and the cartridges are installed.
To reinstall the printhead
1.Make sure that the product is turned on.
2.Open the ink cartridge door.
3.Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
Chapter 13
208 Solve a problem
Solve a problem