HP Photosmart Premium C309 User Manual

							•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
If this did not solve the issue, try the next solution.
Solution 3: Wait until the product completes the current operation
Solution:Check the On light. If it is blinking, the product is busy.
Cause:The product was busy copying or printing.
If this did not solve the issue, try the next solution.
Solution 4: The product does not support the paper type or envelope
Solution:Do not use the product to copy onto envelopes or other papers it does not support.
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							Cause:The product did not recognize the paper type.
If this did not solve the issue, try the next solution.
Solution 5: Check for a paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the product.
NOTE:Remove any staples or clips from the original document.
Cause:The product had a paper jam.
Nothing happens when I try to copy (HP Photosmart Premium Fax C309b
series)
NOTE:This section provides solutions for the HP Photosmart Premium Fax C309b series model.
Refer to the label in the cartridge access area to determine the model number.
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Make sure that the product is turned on
•
Solution 2: Make sure your computer is turned on
•
Solution 3: Check the connection between the product and computer
•
Solution 4: Make sure the HP Photosmart Software is installed on your computer
•
Solution 5: Make sure the HP Photosmart Software is running on your computer
•
Solution 6: Make sure that the original is placed correctly
•
Solution 7: Wait for the product to finish other tasks
•
Solution 8: Make sure the paper loaded is recognized by the product
•
Solution 9: Check for a paper jam
Solution 1: Make sure that the product is turned on
Solution:Look at the On button located on the product. If it is not lit, the product is turned off. Make sure the
power cord is firmly connected to the product and plugged into a power outlet. Press the On button to turn on
the product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 2: Make sure your computer is turned on
Solution:Turn on your computer.
Cause:The computer was not turned on.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution:Check the connection between the product and computer.
Cause:The product and computer were not communicating with each other.
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							If this did not solve the issue, try the next solution.
Solution 4: Make sure the HP Photosmart Software is installed on your computer
Solution:Insert the product installation CD and install the software.
For more information, see the Setup Guide.
Cause:The HP Photosmart Software was not installed on your computer.
If this did not solve the issue, try the next solution.
Solution 5: Make sure the HP Photosmart Software is running on your computer
Solution:Open the software you installed with the product and try scanning again.
NOTE:To check to see whether the software is running, right-click on the HP Digital Imaging Monitor
icon in the system tray at the far right of the Windows taskbar. Pick a device in the list, and then click Display
Status.
Cause:The HP Photosmart Software was not running on your computer.
If this did not solve the issue, try the next solution.
Solution 6: Make sure that the original is placed correctly
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.
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							•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
If this did not solve the issue, try the next solution.
Solution 7: Wait for the product to finish other tasks
Solution:Check the On light. If it is blinking, the product is busy.
If the product is performing another task such as printing or scanning, your copy job will be delayed until the
product completes the current task.
Cause:The product was busy with another task.
If this did not solve the issue, try the next solution.
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							Solution 8: Make sure the paper loaded is recognized by the product
Solution:Do not use the product to copy onto envelopes or other papers the product does not support.
Related topics
•
Recommended papers for printing
Cause:The product did not recognize the inserted paper type.
If this did not solve the issue, try the next solution.
Solution 9: Check for a paper jam
Solution:Clear the paper jam and remove any torn paper that remains in the product.
NOTE:Remove any staples or clips from the original document.
Cause:The product had a paper jam.
Parts of the original do not appear or are cut off
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.
•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
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							NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
Fit to Page is not working as expected
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
NOTE:For HP Photosmart Premium Fax C309b series, the Fit to Page feature is not available through the
control panel.
•Solution 1: Scan, enlarge, and then print a copy
•
Solution 2: Make sure that the original is placed correctly on the glass
•
Solution 3: Wipe the glass and the back of the document lid
Solution 1: Scan, enlarge, and then print a copy
Solution: Fit to Page can only enlarge the original up to the maximum percentage allowed by your model.
For example, 200% might be the maximum enlargement percentage allowed by your model. Enlarging a
passport photo by 200% might not enlarge it enough for it to fit a full-size page.
If you want to make a large copy of a small original, scan the original into the computer, resize the image in the
HP scanning software, and then print a copy of the enlarged image.
Cause:You were trying to increase the size of an original that was too small.
If this did not solve the issue, try the next solution.
Solution 2: Make sure that the original is placed correctly on the glass
Solution:Load the original print side down on the right front corner of the glass as shown below.
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							NOTE:You cannot use the document feeder tray with the Fit to Page feature. To use the Fit to Page
feature, the original must be placed print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
If this did not solve the issue, try the next solution.
Solution 3: Wipe the glass and the back of the document lid
Solution:Turn off the product, unplug the power cord, and then use a soft cloth to wipe the glass and the back
of the document lid.
Cause:Debris might have been stuck on the glass or on the back of the document lid. The product interprets
anything it detects on the glass as part of the image.
The printout is blank
Solution:Load the original on the glass or in the document feeder tray.
•If you are loading your original on the glass, place it print side down on the right front corner as shown below.
To copy a photo, position the photo so that the long edge of the photo is along the front edge of the glass.
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							•If you are loading your original in the document feeder tray, place the paper, with the print side up, in the
tray as shown below. Place the pages in the tray so that the top of the document goes in first.
NOTE:Do not load photos in the document feeder tray to copy. If you are copying a photo, place it on the
glass.
Cause:The original was placed incorrectly on the glass or in the document feeder tray.
Fax troubleshooting
Use this section to solve the following fax problems:
•
The product is having problems sending and receiving faxes
•
The product cannot send faxes, but can receive faxes
•
The product is having problems sending a manual fax
•
Pages of a fax I sent are missing
•
The quality of the fax I sent is poor
•
Parts of a fax I sent are cut off
•
The fax I sent was blank when it was received
•
Fax transmission is slow
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							•Fax tones are recorded on my answering machine
•
The product cannot receive faxes, but can send faxes
•
The product is having problems receiving a manual fax
•
The product is not answering incoming fax calls
•
Pages of a fax I received are missing
•
Faxes are received but do not print
•
Parts of a fax I received are cut off
•
The fax I received is blank
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The computer to which I am connecting has only one phone port
•
I hear static on my telephone line since connecting the product
•
The fax test failed
•
I am having problems faxing over the Internet using IP phone
•
The fax log report shows an error
For more Fax troubleshooting, you can access the HP Guided Solutions by clicking .
The product is having problems sending and receiving faxes
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Make sure the product is set up for faxing correctly
•
Solution 2: Turn on the product
•
Solution 3: Make sure you are using the correct type of phone cord
•
Solution 4: Make sure other office equipment is connected correctly
•
Solution 5: Try removing the splitter
•
Solution 6: Make sure the telephone wall jack works properly
•
Solution 7: Check the phone line for noise
•
Solution 8: Make sure extension phones or other equipment on the phone line are not in use
•
Solution 9: Make sure the product is connected to an analog phone line
•
Solution 10: If you use a DSL service, make sure you have a DSL filter installed
•
Solution 11: If you use a DSL service, make sure the DSL modem is properly grounded
•
Solution 12: If you use a PBX or ISDN converter, make sure you are using a port designated for fax and phone
use
•
Solution 13: Check for and resolve any error messages
•
Solution 14: Lower the fax speed
•
Solution 15: If you are faxing over the Internet using IP phone, resend the fax at a later time
Solution 1: Make sure the product is set up for faxing correctly
Solution:Make sure you set up the product properly for faxing, based on the equipment and services you
have on the same phone line as the product. For more information, see 
Set up the HP Photosmart for faxing.
Then, run a fax test to check the status of the product and to make sure you set it up properly.
To test your fax setup from the control panel
1.Load letter or A4 unused plain white paper into the input tray.
2.Press Setup.
3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Run Fax Test, and then press OK.
The HP Photosmart displays the status of the test on the display and prints a report.
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							5.Review the report.
• If the test passes and you are still having problems faxing, check the fax settings listed in the report to
verify the settings are correct. A blank or incorrect fax setting can cause problems faxing.
• If the test fails, review the report for more information on how to fix any problems found.
6.After you pick up the fax report from the HP Photosmart, press OK.
If necessary, resolve any problems found and rerun the test.
The product prints a report with the results of the test. If the test fails, review the report for information on how
to fix the problem.
For more information, see:
•
The fax test failed
Cause:The product was not set up properly for faxing.
If this did not solve the issue, try the next solution.
Solution 2: Turn on the product
Solution:Look at the display on the product. If the display is blank and the On light is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged into a power outlet. Press
the On button to turn on the product.
Cause:The product was turned off.
If this did not solve the issue, try the next solution.
Solution 3: Make sure you are using the correct type of phone cord
Solution
NOTE:This possible solution applies only in the countries/regions that receive a 2-wire phone cord in the
box with the product, including: Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece, India,
Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and Vietnam.
This special 2-wire phone cord is different from the more common 4-wire phone cords you might already have
in your office. Check the end of the cord and compare it to the two types of cords shown below.
Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall jack.
One end of this special 2-wire phone cord should be connected to the port labeled 1-LINE on the back of the
product and the other end to your telephone wall jack, as shown below.
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