HP Photosmart Premium C309 User Manual

							Solution 1: Reinsert the memory card
Solution:Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you
already transferred the files to your computer, try printing those files by using the product software. The copies
might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Print photos from the computer
Solution:Take some photos with your digital camera, or if you previously saved photos on your computer,
you can print them using the product software.
Cause:No photos were found on the memory card.
File not found
Solution:Close some applications and try the task again.
Cause:There was not enough available memory on your computer to create a print preview file.
Invalid file name
Solution:Make sure that you are not using any invalid symbols in the file name.
Cause:The file name you entered was invalid.
Supported file types for the product
The product software only recognizes JPG and TIF images.
File corrupted
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reinsert the memory card in the product
•
Solution 2: Reformat the memory card in your digital camera.
Solution 1: Reinsert the memory card in the product
Solution:Reinsert the memory card. If this does not work, retake the photos with your digital camera. If you
already transferred the files to your computer, try printing those files by using the product software. The copies
might not be damaged.
Cause:Some of the files on the inserted memory card or attached storage device were damaged.
If this did not solve the issue, try the next solution.
Solution 2: Reformat the memory card in your digital camera.
Solution:Check the computer screen for an error message telling you that the images on the memory card
are corrupted.
If the file system on the card is corrupt, reformat the memory card in your digital camera.
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							CAUTION:Reformatting the memory card will delete any photos stored on the card. If you have previously
transferred the photos from your memory card to a computer, try printing the photos from the computer.
Otherwise, you will need to retake any photos you might have lost.
Cause:The memory card file system was corrupted.
General user messages
The following is a list of messages related to common user errors:
•
Memory card error
•
Cannot crop
•
Out of disk space
•
Card access error
•
Use only one card at a time
•
Card is inserted incorrectly
•
Card is damaged
•
Card is not fully inserted
Memory card error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Remove the memory card and reinsert it correctly
•
Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining memory card and displays the
first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution:Remove the memory card and reinsert it correctly. The label of the memory card faces up and should
be readable as you insert it into the slot.
Cause:You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it stops.
Cause:You had not fully inserted the memory card.
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							Cannot crop
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Close some applications or restart your computer
•
Solution 2: Empty the Recycle Bin on your desktop
Solution 1: Close some applications or restart your computer
Solution:Close all unnecessary applications. This includes applications that run in the background, such as
screensavers and virus checkers. (If you turn off your virus checker, remember to turn it back on after you finish.)
Try restarting your computer to clear the memory. You might need to purchase more RAM. Refer to the
documentation that came with your computer.
Cause:The computer did not have enough memory.
If this did not solve the issue, try the next solution.
Solution 2: Empty the Recycle Bin on your desktop
Solution:Empty the Recycle Bin on your desktop. You might also need to remove files from the hard disk; for
example, delete temporary files.
Cause:For scanning, there must be at least 50 MB of space available on your computers hard disk.
Out of disk space
Solution:Close some applications and try the task again.
Cause:The computer did not have enough memory.
Card access error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Remove all but one memory card
•
Solution 2: Remove the memory card and reinsert it correctly
•
Solution 3: Push the memory card all the way forward
Solution 1: Remove all but one memory card
Solution:Remove all but one memory card. The product reads the remaining memory card and displays the
first photo stored on the memory card.
Cause:There were two or more memory cards inserted into the product at the same time.
If this did not solve the issue, try the next solution.
Solution 2: Remove the memory card and reinsert it correctly
Solution:Remove the memory card and reinsert it correctly. The label of the memory card faces up and should
be readable as you insert it into the slot.
Cause:You had inserted the memory card backwards or upside down.
If this did not solve the issue, try the next solution.
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							Solution 3: Push the memory card all the way forward
Solution:Remove the memory card and reinsert it in the memory card slot until it stops.
Cause:You had not fully inserted the memory card.
Use only one card at a time
Solution:You can insert only one memory card at a time.
If more than one memory card is inserted, the attention light will blink rapidly, and an error message will appear
on the computer screen. Remove the additional memory card to resolve the problem.
Cause:There were two or more memory cards inserted into the product at the same time.
Card is inserted incorrectly
Solution:Turn the memory card so that the label faces up and the contacts are facing the product, and then
push the card forward into the appropriate slot until the Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then
remain lit.
Cause:You had inserted the memory card backwards or upside down.
Card is damaged
Solution:Reformat your memory card in your camera or format your memory card in a Windows XP computer
by selecting the FAT format. For more information, see the documentation that came with your digital camera.
CAUTION:Reformatting the memory card will delete any photos stored on the card. If you have previously
transferred the photos from your memory card to a computer, try printing the photos from the computer.
Otherwise, you will need to retake any photos you might have lost.
Cause:You formatted the card on a Windows XP computer. By default, Windows XP will format a memory
card of 8 MB or less and 64 MB or more with the FAT32 format. Digital cameras and other devices use the FAT
(FAT16 or FAT12) format and cannot recognize a FAT32 formatted card.
Card is not fully inserted
Solution:Turn the memory card so that the label faces up and the contacts are facing the product, and then
push the card forward into the appropriate slot until the Photo light turns on.
If the memory card is not inserted properly, the product will not respond and the attention light will blink rapidly.
After the memory card has been inserted properly, the Photo light will blink green for a few seconds, and then
remain lit.
Cause:You had not fully inserted the memory card.
Paper messages
The following is a list of paper-related error messages:
•
Ink is drying
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							Ink is drying
Solution:Two-sided printing requires the printed sheets to be dry before printing on the back side. Wait until
the product pulls the printed sheet to print on the back side.
Cause:Transparencies and some other media require a drying time that is longer than normal.
Power and connection messages
The following is a list of power- and connection-related error messages:
•
Improper shutdown
Improper shutdown
Solution:Press the On button to turn the product on and off.
Cause:The last time the product was used, it was not turned off properly. If the product is turned off by turning
off the switch on a power strip or by using a wall switch, the product can be damaged.
Ink cartridge and printhead messages
The following is a list of printhead and ink cartridge error messages:
•
Cartridges in wrong slot
•
General printer error
•
Incompatible ink cartridges
•
Incompatible printhead
•
Ink alert
•
Ink cartridge problem
•
Ink service capacity warning
•
Ink system failure
•
Check ink cartridges
•
Install printhead and then cartridges
•
Non-HP cartridge
•
Original HP ink depleted
•
Previously used genuine HP cartridge
•
Printhead appears to be missing or damaged
•
Printhead problem
•
Problem with printer preparation
•
Ink cartridge is missing, incorrectly installed, or not intended for your product
Cartridges in wrong slot
Solution:Remove and reinsert the indicated ink cartridges into the correct slots by matching color of cartridges
to color and icon for each slot.
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							Printing cannot occur without one of each type of ink cartridge inserted into the correct slot.
For more information, see:
•
Replace the cartridges
Cause:The indicated ink cartridges were inserted into the wrong slots.
General printer error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reset the product
•
Solution 2: Contact HP support
Solution 1: Reset the product
Solution:Turn off the product, and then unplug the power cord. Plug the power cord back in, and then press
the On button to turn on the product.
Cause:The product experienced an error.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Write down the error code provided in the message, and then contact HP support. Go to:
www.hp.com/support
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the product.
Incompatible ink cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Check to see if the ink cartridges are compatible
•
Solution 2: Contact HP support
Solution 1: Check to see if the ink cartridges are compatible
Solution:Check to make sure you are using the correct ink cartridges for your product. For a list of compatible
ink cartridges, see the printed documentation that came with the product.
If you are using ink cartridges that are not compatible with the product, replace the indicated ink cartridges with
ink cartridges that are compatible.
CAUTION:HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:
•
Order ink supplies
•
Replace the cartridges
Cause:The indicated ink cartridges were not intended for use in this product as it was currently configured.
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							If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:The ink cartridges were not intended for use in this product.
Incompatible printhead
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:The printhead was not intended for use in this product, or it was damaged.
Ink alert
Solution:When you receive an Ink Alert message, you do not need to replace the indicated ink cartridge.
However, the amount of ink might be low enough to cause poor print quality. Follow any prompts on the display
to continue.
CAUTION:HP recommends that you do not remove an ink cartridge until a replacement is ready to install.
If you have installed a refilled or remanufactured cartridge, or a cartridge that has been used in another product,
the ink level indicator might be inaccurate or unavailable.
Ink level warnings and indicators provide estimates for planning purposes only. When you receive an ink alert
message, consider having replacement ink cartridges available to avoid possible printing delays. You do not
need to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
•
Replace the cartridges
Cause:The indicated ink cartridges did not have enough ink to print properly.
Ink cartridge problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Install the ink cartridges correctly
•
Solution 2: Close the print carriage latch
•
Solution 3: Clean the electrical contacts
•
Solution 4: Replace the ink cartridge
•
Solution 5: Contact HP support
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							Solution 1: Install the ink cartridges correctly
Solution:Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this
error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and
color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely
down.
5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge
access door and check if the error message has gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.
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							8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not
make a snapping noise, the tab might need to be readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and check if the error message has gone away.
13.If you still receive the error message, turn the product off, and then on again.
Cause:The indicated ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
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							Solution 2: Close the print carriage latch
Solution:Lift the latch handle and carefully lower it to make sure that the latch securing the printhead is
securely closed. Leaving the latch handle raised can result in incorrectly seated ink cartridges and problems
printing. The latch must remain down in order to correctly install the ink cartridges.
Cause:The print carriage latch was not closed properly.
If this did not solve the issue, try the next solution.
Solution 3: Clean the electrical contacts
Solution:Clean the cartridge electrical contacts.
To clean the electrical contacts
1.Make sure the product is turned on.
2.Open the cartridge access door by lifting the blue access handles on the side of the product, until the door
locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.
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