HP Photosmart Premium C309 User Manual

							12.Close the ink cartridge access door, and check if the error message has gone away.
13.If you still receive the error message, turn the product off, and then on again.
For more information, see:
•
Replace the cartridges
Cause:One or more of the ink cartridges were not installed.
If this did not solve the issue, try the next solution.
Solution 3: Clean the ink cartridge contacts
Solution:Clean the cartridge electrical contacts.
To clean the electrical contacts
1.Make sure the product is turned on.
2.Open the cartridge access door by lifting the blue access handles on the side of the product, until the door
locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.
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							4.Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink
cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink
cartridge.
1Ink window
2Electrical contacts
5.Wipe the contacts with a dry swab or lint-free cloth.
6.On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink
cartridge.
7.Use a dry swab or lint-free cloth to wipe the contacts.
8.Reinstall the ink cartridge.
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							9.Close the ink cartridge door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
•If the end of warranty date has not been reached, contact HP support for service or replacement.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
For more information, see:
•
Cartridge warranty information
•
Replace the cartridges
Cause:The indicated ink cartridge contacts were defective.
If this did not solve the issue, try the next solution.
Solution 4: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:The ink cartridges were not intended for use in this product.
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							14 Stop the current job
To stop a print job from the product
▲Press Cancel on the control panel. If the print job does not stop, press Cancel again.
It can take a few moments for the print job to be cancelled.
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							15 Technical information
The technical specifications and international regulatory information for the HP Photosmart are provided in this
section.
For additional specifications, see the printed documentation that came with the HP Photosmart.
This section contains the following topics:
•
Notice
•
Cartridge chip information
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
•
Regulatory wireless statements
•
Regulatory telecommunication notices
Notice
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except 
as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying 
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial 
errors or omissions contained herein.
© 2009 Hewlett-Packard Development Company, L.P.
Windows, Windows 2000, and Windows XP are U.S. registered trademarks of Microsoft Corporation. 
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. 
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries.
The Bluetooth trademarks are owned by its proprietor and used by Hewlett-Packard Company under license.
Cartridge chip information
The HP cartridges used with this product contain a memory chip that assists in the operation of the product. In
addition, this memory chip collects a limited set of information about the usage of the product, which might include
the following: the date when the cartridge was first installed, the date when the cartridge was last used, the number
of pages printed using the cartridge, the page coverage, the printing modes used, any printing errors that might
have occurred, and the product model. This information helps HP design future products to meet our customers
printing needs.
The data collected from the cartridge memory chip does not contain information that can be used to identify a
customer or user of the cartridge or their product.
HP collects a sampling of the memory chips from cartridges returned to HPs free return and recycling program (HP
Planet Partners: 
www.hp.com/hpinfo/globalcitizenship/environment/recycle/). The memory chips from this sampling
are read and studied in order to improve future HP products. HP partners who assist in recycling this cartridge might
have access to this data, as well.
Any third party possessing the cartridge might have access to the anonymous information on the memory chip. If
you prefer to not allow access to this information, you can render the chip inoperable. However, after you render
the memory chip inoperable, the cartridge cannot be used in an HP product.
If you are concerned about providing this anonymous information, you can make this information inaccessible by
turning off the memory chips ability to collect the products usage information.
To disable the usage information function
1.Press Setup.
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							2.Press the down arrow button until Preferences is highlighted, and then press OK.
3.Press the down arrow button until Cartridge Chip Info is highlighted, and then press OK.
NOTE:To re-enable the usage information function, restore the factory defaults.
NOTE:You can continue to use the cartridge in the HP product if you turn off the memory chips ability to collect
the products usage information.
Specifications
Technical specifications for the HP Photosmart are provided in this section. For complete product specifications,
see the Product Data Sheet at 
www.hp.com/support.
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releases and support, visit the HP online support Web site at
www.hp.com/support.
Environmental specifications
•Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
•Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
•Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint
•Non-operating (Storage) temperature range: –40 ºC to 60 ºC (–40 ºF to 140 ºF)
•In the presence of high electromagnetic fields, it is possible the output from the HP Photosmart may be slightly
distorted
•HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due
to potential high electromagnetic fields
Paper specifications
TypePaper weightInput tray*Output tray†Photo tray*Document feeder
tray
Plain paper20 to 24 lb. (75 to 90
gsm)Up to 125 (20 lb.
paper)50 (20 lb. paper)n/aUp to 50
Legal paper20 to 24 lb. (75 to 90
gsm)Up to 100 (20 lb.
paper)10 (20 lb. paper)n/aUp to 50
Cards110 lb. index max
(200 gsm)Up to 2025Up to 20n/a
Envelopes20 to 24 lb. (75 to 90
gsm)Up to 1515n/an/a
Transparency filmn/aUp to 4025n/an/a
Labelsn/aUp to 4025n/an/a
5 x 7 inch (13 x 18 cm)
Photo paper145 lb.
(236 gsm)Up to 2020Up to 20n/a
4 x 6 inch (10 x 15 cm)
Photo paper145 lb.
(236 gsm)Up to 2020Up to 20n/a
4 x 12 inch (10 x 30 cm)
Panorama Photo papern/aUp to 4025n/an/a
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							TypePaper weightInput tray*Output tray†Photo tray*Document feeder
tray
8.5 x 11 inch (216 x 279
mm) Photo papern/aUp to 4025n/an/a
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using. HP recommends emptying the output
tray frequently. FAST DRAFT print quality mode requiresthe extender tray to be extended and the end tray rotated up. Without
the end tray rotated up, both letter and legal-sized paper will fall on the first sheet.
*
NOTE:For a complete list of supported media sizes, see the printer driver.
Two-sided printing accessory paper specifications
TypeSizeWeight
PaperLetter: 8.5 x 11 inches
Executive: 7.25 x 10.5 inches
A4: 210 x 297 mm
A5: 148 x 210 mm60 to 90 g/m2 (16 to 24 lb.)
Brochure paperLetter: 8.5 x 11 inches
A4: 210 x 297 mmUp to 180 g/m2 (48 lb. bond)
Cards and photos4 x 6 inches
5 x 8 inches
10 x 15 cm
A6: 105 x 148.5 mm
Hagaki: 100 x 148 mmUp to 200 g/m2 (110 lb. index)
Alignment skew
•.006 mm/mm on plain paper (2nd side)
NOTE:Media type availability varies by country/region.
Print specifications
•Print speeds vary according to the complexity of the document
•Panorama-size printing
•Method: drop-on-demand thermal inkjet
•Language: PCL3 GUI
Scan specifications
•Image editor included
•Integrated OCR software automatically converts scanned text to editable text (if installed)
•Twain-compliant software interface
•Resolution: up to 4800 x 4800 ppi optical (depends on model); 19200 ppi enhanced (software)
For more information about ppi resolution, see the scanner software.
•Color: 48-bit color, 8-bit grayscale (256 levels of gray)
•Maximum scan size from glass: 21.6 x 29.7 cm (8.5 x 11.7 inches)
Copy specifications
•Digital image processing
•Maximum number of copies varies by model
•Copy speeds vary according to the complexity of the document and model
•Maximum copy enlargement ranging from 200-400% (depends on model)
•Maximum copy reduction ranging from 25-50% (depends on model)
(continued)
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							Fax specifications
•Walk-up black-and-white and color fax capability.
•Up to 110 speed dials (varies by model).
•Up to 120-page memory (varies by model, based on ITU-T Test Image #1 at standard resolution). More
complicated pages or higher resolution takes longer and uses more memory.
•Manual fax send and receive.
•Automatic busy redial up to five times (varies by model).
•Automatic no-answer redial one time (varies by model).
•Confirmation and activity reports.
•CCITT/ITU Group 3 fax with Error Correction Mode.
•33.6 Kbps transmission.
•3 seconds per page speed at 33.6 Kbps (based on ITU-T Test Image #1 at standard resolution). More
complicated pages or higher resolution take longer and use more memory.
•Ring detect with automatic fax/answering machine switching.
 Photo (dpi)Very Fine (dpi)Fine (dpi)Standard (dpi)
Black200 x 200 (8-bit grayscale)300 x 300200 x 200200 x 100
Color200 x 200200 x 200200 x 200200 x 200
Print resolution
To find out about the printer resolution, see the printer software. For more information, see 
View the print
resolution.
Ink cartridge yield
Visit 
www.hp.com/go/learnaboutsupplies for more information on estimated cartridge yields.
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner. Design for
recycling has been incorporated into this product. The number of materials has been kept to a minimum while
ensuring proper functionality and reliability. Dissimilar materials have been designed to separate easily. Fasteners
and other connections are easy to locate, access, and remove using common tools. High priority parts have been
designed to access quickly for efficient disassembly and repair.
For more information, visit HP’s Commitment to the Environment Web site at:
www.hp.com/hpinfo/globalcitizenship/environment/index.html
This section contains the following topics:
•
Eco-Tips
•
Paper use
•
Plastics
•
Material safety data sheets
•
Recycling program
•
HP inkjet supplies recycling program
•
Set the Energy Save Mode
•
Power consumption
•
Disposal of waste equipment by users in private households in the European Union
•
Chemical Substances
•
Toxic and hazardous substance table
•
Battery disposal in the Netherlands
•
Battery disposal in Taiwan
•
Attention California users
•
EU battery directive
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