HP Photosmart Premium C309 User Manual

							5.Remove the printhead by lifting it straight up.
6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink
nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with cleaning materials and not with
your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top.
Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows
on the cloth.
b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge
between the nozzles and the contacts.
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							c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe
away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many
fresh, clean cloths as necessary. Clean until no ink shows on the cloth.
c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8.Make sure the latch handle is raised, and then reinsert the printhead.
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							9.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.
10.Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place
and is seated firmly in the slot.
11.Close the ink cartridge door.
Cause:The printhead or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
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							Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the printhead
•
Solution 2: Contact HP support
Solution 1: Reinstall the printhead
Solution:Check to make sure the printhead is installed and the ink cartridge access door is closed.
Reinstall the printhead.
To reinstall the printhead
1.Make sure that the product is turned on.
2.Open the ink cartridge door.
3.Remove all of the ink cartridges and place them on a piece of paper with the ink opening pointing up.
4.Lift the latch handle on the print carriage until it stops.
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							5.Remove the printhead by lifting it straight up.
6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink
nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with cleaning materials and not with
your finger.
To clean the printhead
a. Lightly dampen a clean, lint-free cloth and wipe the electrical contact area from the bottom to the top.
Do not go past the edge between the nozzles and the electrical contacts. Clean until no new ink shows
on the cloth.
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							b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge
between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe
away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom. Use as many
fresh, clean cloths as necessary. Clean until no ink shows on the cloth.
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							c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8.Make sure the latch handle is raised, and then reinsert the printhead.
9.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.
10.Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place
and is seated firmly in the slot.
11.Close the ink cartridge door.
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							Cause:There was a problem with the printhead.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the printhead.
Problem with printer preparation
Solution:Check the print quality of the current print job. If it is not satisfactory, it could mean the internal clock
failed and the product was not able to service the printhead as scheduled. Try cleaning the printhead to see if
that improves the quality.
To clean the printhead from the control panel
1.Press Setup.
2.Press the down arrow button to highlight Tools, and then press OK.
3.Press the down arrow button to highlight Clean Printhead, and then press OK.
The product cleans the printhead.
4.Press any button to return to the Tools menu.
Cause:The product was turned off improperly.
Ink cartridge is missing, incorrectly installed, or not intended for your product
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Insert all ink cartridges
•
Solution 2: Check if all ink cartridges are properly installed
•
Solution 3: Clean the ink cartridge contacts
•
Solution 4: Contact HP support
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							Solution 1: Insert all ink cartridges
Solution:Make sure all of the ink cartridges are inserted.
For more information, see:
•
Replace the cartridges
Cause:One or more ink cartridges were missing.
If this did not solve the issue, try the next solution.
Solution 2: Check if all ink cartridges are properly installed
Solution:Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this
error.
To make sure the ink cartridges are properly installed
1.Make sure the product is turned on.
2.Open the ink cartridge access door by lifting from the front right of the product, until the door locks into place.
The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and
color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely
down.
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							5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge
access door and check if the error message has gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink cartridge that is indicated in the error message, and then press the tab on the ink cartridge
to release it from the slot.
8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not
make a snapping noise, the tab might need to be readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
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