HP Photosmart Premium C309 User Manual

Parts of a fax I sent are cut off
Solution:Make sure the receiving fax machine can accept the paper size you are using. If not, ask the recipient
if the receiving fax machine has a fit to page setting they can use to reduce the incoming fax to fit standard paper
size such as letter or A4.
Cause:Some fax machines cannot accept faxes larger than letter or A4 paper. The fax was larger than letter
or A4 paper.
The fax I sent was blank when it was received
Solution:Load your original print side down on the...

If this did not solve the issue, try the next solution.
Solution 2: Lower the fax resolution
Solution:For faster transmission, use Standard resolution. This setting provides the fastest possible
transmission with the lowest quality of fax. The default resolution is Fine, which can take longer to send.
Cause:The document contained a lot of graphics or had very fine detail.
If this did not solve the issue, try the next solution.
Solution 3: Check the phone line for noise
Solution:You can check the sound...

2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press OK.
Fax speed settingFax speed
Fast (33600)v.34 (33600 baud)
Medium (14400)v.17 (14400 baud)
Slow (9600)v.29 (9600 baud)
Cause:The Fax Speed option was set to a slow transmission speed.
Fax tones are recorded on my answering machine
Try the following solutions to...

Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct.
The number of rings to wait for the product should be greater than the number of rings to answer for the answering
machine. If the answering machine and the product are set to the same number of rings to answer, both devices
will answer the call and fax tones will be recorded on the answering machine.
Set your answering machine to a low number of rings and the product to answer in the...

Then, run a fax test to check the status of the product and to make sure you set it up properly.
To test your fax setup from the control panel
1.Load letter or A4 unused plain white paper into the input tray.
2.Press Setup.
3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Run Fax Test, and then press OK.
The HP Photosmart displays the status of the test on the display and prints a report.
5.Review the report.
• If the test passes and you are...

Solution 4: If you have a computer dial-up modem on the same phone line as the product, make
sure the modem software is not intercepting the fax
Solution:If you have a computer dial-up modem on the same phone line as the product, check to make sure
that the software that came with your modem is not set to receive faxes automatically. Modems that are set up
to receive faxes automatically take over the phone line to receive all incoming faxes, which prevents the product
from receiving fax calls.
Cause:You...

1Telephone wall jack
2Connect to the IN port on the answering machine
3Connect to the OUT port on the answering machine
4Telephone (optional)
5Answering machine
6Use the phone cord supplied in the box with the product
Make sure the product is set to receive faxes automatically and that the number of rings to wait setting is correct.
The number of rings to answer for the product should be greater than the number of rings to answer for the
answering machine. Set your answering machine to a low number of...

Solution 8: If you do not use a distintive ring service, make sure the Distinctive Ring setting is
set to All Rings
Solution:If you are not using a distinctive ring service, make sure that the Distinctive Ring setting on the
product is set to All Rings.
Cause:The Distinctive Ring setting was not set to All Rings (and you were not using a distinctive ring
service).
If this did not solve the issue, try the next solution.
Solution 9: Make sure other equipment on the phone line is not reducing the fax...

If this did not solve the issue, try the next solution.
Solution 11: Check for error messages on the display
Solution:If an error condition exists that is preventing the product from printing faxes, review the display for
information on the error condition. Make sure:
•The product is on. Press the On button to turn on the product.
•The product is set up correctly for faxing. See the printed documentation for more information.
•There is paper loaded in the input tray.
•There is no paper jam.
•The print...

2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press OK.
Fax speed settingFax speed
Fast (33600)v.34 (33600 baud)
Medium (14400)v.17 (14400 baud)
Slow (9600)v.29 (9600 baud)
Cause:The Fax Speed setting might have been set too fast.
If this did not solve the issue, try the next solution.
Solution 2: Check for error...