HP Photosmart Premium C309 User Manual

3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Print Quality Report, and then press OK.
The product prints a print quality report that you can use to diagnose print quality issues.
To evaluate the print quality report
1.Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality
unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out...

Color bars - color mixing (yellow bar contains magenta streaks)
◦Check the estimated ink levels in the cartridges.
◦Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts.
◦Reinstall the cartridge and make sure all of the cartridges are properly installed.
◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding
to the streaked bar.
NOTE:If replacing...

• If the lines are jagged, align the printer, and then print this diagnostic page again.
Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality issue, contact HP support for service.
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 6: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on...

Solution 2: Use a higher print quality setting
Solution:Check the print quality setting and make sure it is not set too low.
To select a print speed or quality
1.Make sure you have paper loaded in the input tray.
2.On the File menu in your software application, click Print.
3.Make sure the product is the selected printer.
4.Click the button that opens the Properties dialog box.
Depending on your software application, this button might be called Properties, Options, Printer Setup,
Printer, or...

NOTE:HP cannot guarantee the quality or reliability of non-HP supplies. Product service or repairs required
as a result of using a non-HP supply will not be covered under warranty.
If you believe you purchased genuine HP ink cartridges, go to:
www.hp.com/go/anticounterfeit
Cause:Non-HP ink cartridges were being used.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels
Solution:Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators...

Print the image with a high print quality setting, such as Best or Maximum dpi.
For more information, see:
•
Print using the maximum dpi
Cause:The print quality or copy setting on the product was set too low.
If this did not solve the issue, try the next solution.
Solution 5: Align the printer
Solution:Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the input...

3.Press the down arrow button to highlight Tools, and then press OK.
4.Press the down arrow button to highlight Print Quality Report, and then press OK.
The product prints a print quality report that you can use to diagnose print quality issues.
To evaluate the print quality report
1.Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality
unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out...

Color bars - color mixing (yellow bar contains magenta streaks)
◦Check the estimated ink levels in the cartridges.
◦Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts.
◦Reinstall the cartridge and make sure all of the cartridges are properly installed.
◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding
to the streaked bar.
NOTE:If replacing...

• If the lines are jagged, align the printer, and then print this diagnostic page again.
Alignment pattern - jagged lines
NOTE:If aligning the printer does not solve this print quality issue, contact HP support for service.
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 7: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on...

Solution 2: Check the ink levels
Solution:Check the estimated ink levels in the cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning purposes only. When you receive
a low-ink warning message, consider having a replacement cartridge available to avoid possible printing
delays. You do not need to replace the cartridges until print quality becomes unacceptable.
For more information, see:
•
Check the estimated ink levels
Cause:The ink cartridges might have insufficient ink.
If...