HP Photosmart Premium C309 User Manual

I received a message that an Unknown Error has occurred
Solution:Uninstall the software completely, and then reinstall it.
To uninstall the software and reset the product
1.Disconnect and reset the product.
To disconnect and reset the product
a. Make sure the product is turned on.
b. Press the On button to turn off the product.
c. Disconnect the power cord from the back of the product.
d. Reconnect the power cord to the back of the product.
e. Press the On button to turn on the product.
2.Uninstall the...

To turn off programs that run in the background
a. On the Windows taskbar, click Start.
b. Depending on your operating system, do one of the following:
• In Windows Vista: In Start Search, type MSCONFIG, and then press Enter.
When the User Account Control dialog box appears, click Continue.
• In Windows XP: Click Run. When the Run dialog box appears, type MSCONFIG, and then press
Enter.
The MSCONFIG utility application appears.
c.Click the General tab.
d.Click Selective Startup.
e. If there is a check...

The registration screen does not appear
Solution:You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start,
pointing to Programs or All Programs, HP, Photosmart Premium Fax C309 series, and then clicking Product
Registration.
Cause:The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software
installation screen, you might...

•The printout has a horizontal band of distortion near the bottom of a borderless print
•
Printouts have horizontal streaks or lines
•
Printouts are faded or have dull colors
•
Printouts seem blurry or fuzzy
•
Printouts have vertical streaks
•
Printouts are slanted or skewed
•
Ink streaks on the back of the paper
•
The text edges are jagged
Wrong, inaccurate, or bleeding colors
If your printout has one of the following print quality problems, try the solutions in this section for help.
•Colors look...

For more information, see:
•
Load media
Cause:The paper was loaded incorrectly, or it was wrinkled or too thick.
If this did not solve the issue, try the next solution.
Solution 3: Check the paper type
Solution:HP recommends that you use HP papers or any other paper type that is appropriate for the product.
Always make sure the paper you are printing on is flat. For best results when printing images, use HP Advanced
Photo Paper.
Store photo media in its original packaging inside a resealable plastic bag...

If this did not solve the issue, try the next solution.
Solution 6: Align the printer
Solution:Align the printer.
Aligning the printer can help ensure excellent print quality.
To align the printer from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.In the HP Solution Center, click Settings.
3.In the Print Settings area, click Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog box. In the Print
Properties...

To evaluate the print quality report
1.Check the ink levels shown on the page. If a cartridge shows very low ink levels and you find the print quality
unacceptable, consider replacing that ink cartridge. Print quality typically deteriorates as cartridges run out
of ink.
NOTE: 1If the print quality report is not legible, you can check the estimated ink levels from the control
panel or HP Photosmart Software.
NOTE: 2Ink level warnings and indicators provide estimates for planning purposes only. When you...

◦Check the estimated ink levels in the cartridges.
◦Remove the cartridge corresponding to the streaked bar and clean the cartridge electrical contacts.
◦Reinstall the cartridge and make sure all of the cartridges are properly installed.
◦Clean the printhead, and then print this diagnostic page again.
◦If cleaning the printhead does not solve this print quality issue, replace the cartridge corresponding
to the streaked bar.
NOTE:If replacing the cartridge does not solve this print quality issue, contact...

NOTE:If aligning the printer does not solve this print quality issue, contact HP support for service.
Cause:The printhead needed to be cleaned.
If this did not solve the issue, try the next solution.
Solution 8: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the printhead.
Ink is not filling the text or graphics...

If this did not solve the issue, try the next solution.
Solution 3: Check the print settings
Solution:Check the print settings.
•Check the paper type setting to make sure it matches the type of paper loaded in the input tray.
•Check the print quality setting and make sure it is not set too low.
Print the image with a high print quality setting, such as Best or Maximum dpi.
Cause:The paper type or print quality settings were set incorrectly.
If this did not solve the issue, try the next solution.
Solution...