HP Photosmart Premium C309 User Manual

Wait for print carriage to move to center of the product.
b. Press tab on cartridge, then remove it from slot.
3.Insert new cartridge.
a. Remove cartridge from packaging.
b. Twist orange cap to snap it off. A forceful twist may be required to remove the cap.
c. Match color icons, then slide cartridge into slot until it clicks into place.
Replace the cartridges 89
Work with cartridges
 

d. Close cartridge door.
Related topics
•
Order ink supplies
Cartridge warranty information
The HP cartridge warranty is applicable when the product is used in its designated HP printing device. This warranty
does not cover HP ink products that have been refilled, remanufactured, refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end of warranty
date has not been reached. The end of warranty date, in YYYY/MM/DD format,...

13 Solve a problem
This section contains the following topics:
•
HP support
•
Setup troubleshooting
•
Print quality troubleshooting
•
Print troubleshooting
•
Memory card troubleshooting
•
Scan troubleshooting
•
Copy troubleshooting
•
Fax troubleshooting
•
Errors
HP support
•Support process
•
HP support by phone
•
Additional warranty options
Support process
If you have a problem, follow these steps:
1.Check the documentation that came with the product.
2.Visit the HP online support Web site at...

Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to provide the following
information:
•Product name (HP Photosmart Premium Fax C309 series)
•Model number (located near the cartridge access area)
[[[[[
•Serial number (located on the back or bottom of the product)
•Messages that appear when the situation occurs
•Answers to these questions:
◦Has this situation happened before?
◦Can you re-create it?
◦Did you add any new hardware or software to your computer...

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After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be available at the
HP online support Web site: 
www.hp.com/support. Contact your HP dealer or call the support phone number for
your country/region to learn more about support options.
Additional warranty options
Extended service plans are available for the HP Photosmart at additional costs. Go to www.hp.com/support, select
your country/region and language, then explore the...

1Power connection
2Power cord and adapter
3Power outlet
•If you are using a power strip, make sure the power strip is turned on. Or, try plugging the product directly
into a power outlet.
•Test the power outlet to make sure it is working. Plug in an appliance that you know works, and see if the
appliance has power. If not, then there might be a problem with the power outlet.
•If you plugged the product into a switched outlet, make sure the outlet is switched on. If it is switched to on
but still does not...

If this did not solve the issue, try the next solution.
Solution 5: Contact HP support for service
Solution:If you have completed all of the steps provided in the previous solutions and are still having a
problem, contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for technical support.
Cause:You might need assistance to enable the product or software to function properly.
I connected the USB cable, but I am having problems using...

If this did not solve the issue, try the next solution.
Solution 2: Set your product as the default printer
Solution:Use the system tools on your computer to change your product to be the default printer.
Cause:You sent the print job to the default printer, but this product was not the default printer.
If this did not solve the issue, try the next solution.
Solution 3: Check the connection between the product and computer
Solution:Check the connection between the product and computer.
Cause:The product...

5.When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.
The Preferences menu reappears.
6.Press the down arrow button to highlight Set Country/Region, and then press OK.
7.Press the down arrow button to scroll through the countries/regions. When the country/region you want to
use is highlighted, press OK.
8.When prompted, press the down arrow button to highlight Yes for confirmation, and then press OK.
Cause:You might have selected the incorrect country/region...