HP Photosmart Premium C309 User Manual

4.Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink
cartridge.
The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink
cartridge.
1Ink window
2Electrical contacts
5.Wipe the contacts with a dry swab or lint-free cloth.
6.On the inside of the product, locate the contacts in the printhead.
The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink...

9.Close the ink cartridge door, and check if the error message has gone away.
10.If you still receive the error message, turn the product off, and then on again.
If you still receive this message after cleaning the cartridge contacts, you might have a damaged cartridge.
Check to see if your cartridge is still under warranty and the end of warranty date has not been reached.
•If the end of warranty date has been reached, purchase a new ink cartridge.
•If the end of warranty date has not been reached,...

Cause:The product had a problem.
Ink service capacity warning
Solution:If you are going to move or transport the product after receiving this message, make sure you keep
it upright and do not tip it on its side to avoid ink leakage.
Printing can continue, but ink system behavior might change.
Cause:The product has nearly maximized the ink service capacity.
Ink system failure
Solution:Turn off the product, unplug the power cord, and wait 10 seconds. Then, plug the power cord back
in and turn on the...

The print carriage moves to the center of the product.
NOTE:Wait until the print carriage stops moving before proceeding.
3.Make sure the ink cartridges are installed in the correct slots.
Match the shape of the icon and color of the ink cartridge with the slot that has the same shaped icon and
color.
4.Run your finger along the top of the ink cartridges to locate any cartridges that are not snapped completely
down.
5.Press down on any cartridges that are sticking up.
They should snap down into place....

8.Press the ink cartridge back down into place.
The tab should make a snapping noise when the ink cartridge is correctly seated. If the ink cartridge did not
make a snapping noise, the tab might need to be readjusted.
9.Remove the ink cartridge from the slot.
10.Gently bend the tab away from the ink cartridge.
CAUTION:Be careful not to bend the tab out more than about 1.27 cm (0.5 inches).
11.Reinstall the ink cartridge.
It should now snap down into place.
12.Close the ink cartridge access door, and...

Solution 3: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the ink cartridges.
Install printhead and then cartridges
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining...

5.Remove the printhead by lifting it straight up.
6.Make sure the latch handle is raised, and then reinsert the printhead.
7.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.
8.Using the colored shaped icons for help, slide the ink cartridge into the empty slot...

9.Close the ink cartridge door.
Cause:The printhead or ink cartridges were not installed or incorrectly installed.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem installing the printhead or ink cartridges.
Non-HP cartridge
Solution:Follow the prompts on the...

For more information, see:
•
Replace the cartridges
Cause:The product detected non-HP ink.
Original HP ink depleted
Solution:Follow the prompts on the display to continue, or replace the indicated ink cartridges.
Check the print quality of the current print job. If it is not satisfactory, try cleaning the printhead to see if that
improves the quality.
Information about ink levels will not be available.
CAUTION:HP recommends that you do not remove an ink cartridge until a replacement is ready to install....

Printhead appears to be missing or damaged
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions until the issue is resolved.
•
Solution 1: Reinstall the printhead and cartridges
•
Solution 2: Contact HP support
Solution 1: Reinstall the printhead and cartridges
Solution:Check to make sure the printhead and the cartridges are installed.
To reinstall the...