HP Photosmart Premium C309 User Manual

5.Remove the printhead by lifting it straight up.
6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink
nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with cleaning materials and not with
your finger.
To clean the...

c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe
away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean, lint-free cloth with bottled or distilled water.
b. Clean the electrical contacts in the product by wiping with the cloth from top to bottom....

9.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.
10.Using the colored shaped icons for help, slide the ink cartridge into the empty slot until it clicks into place
and is seated firmly in the slot.
11.Close the ink cartridge door.
Cause:The printhead or ink...

Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the printhead or ink cartridges.
Printhead problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution first. If the
first solution does not solve the problem, continue trying the remaining solutions...

5.Remove the printhead by lifting it straight up.
6.Clean the printhead.
There are three areas of the printhead that need to be cleaned: the plastic ramps on both sides of the ink
nozzles, the edge between the nozzles and the electrical contacts, and the electrical contacts.
1Plastic ramps on the sides of the nozzles
2Edge between nozzles and contacts
3Electrical contacts
CAUTION:Touch the nozzle and the electrical contact areas only with cleaning materials and not with
your finger.
To clean the...

b. Use a fresh, lightly dampened, lint-free cloth to wipe any accumulated ink and debris from the edge
between the nozzles and the contacts.
c. Use a fresh, lightly dampened, lint-free cloth to wipe the plastic ramps on both sides of the nozzles. Wipe
away from the nozzles.
d. Wipe the previously cleaned areas dry with a dry lint-free cloth before proceeding to the next step.
7.Clean the electrical contacts inside the product.
To clean the electrical contacts in the product
a. Lightly dampen a clean,...

c. Wipe the area dry with a dry lint-free cloth before proceeding to the next step.
8.Make sure the latch handle is raised, and then reinsert the printhead.
9.Carefully lower the latch handle.
NOTE:Make sure you lower the latch handle before reinserting the ink cartridges. Leaving the latch
handle raised can result in incorrectly seated ink cartridges and problems printing. The latch must remain
down in order to correctly install the ink cartridges.
10.Using the colored shaped icons for help, slide the...

Cause:There was a problem with the printhead.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution:Contact HP support for service.
Go to: 
www.hp.com/support.
If prompted, choose your country/region, and then click Contact HP for information on calling for technical
support.
Cause:There was a problem with the printhead.
Problem with printer preparation
Solution:Check the print quality of the current print job. If it is not satisfactory, it could mean the...

Solution 1: Insert all ink cartridges
Solution:Make sure all of the ink cartridges are inserted.
For more information, see:
•
Replace the cartridges
Cause:One or more ink cartridges were missing.
If this did not solve the issue, try the next solution.
Solution 2: Check if all ink cartridges are properly installed
Solution:Make sure all of the ink cartridges are properly installed. Refer to the following steps to resolve this
error.
To make sure the ink cartridges are properly installed
1.Make sure the...

5.Press down on any cartridges that are sticking up.
They should snap down into place.
6.If an ink cartridge was sticking up and you were able to snap it back down into place, close the ink cartridge
access door and check if the error message has gone away.
• If the message has gone away, stop troubleshooting here. The error has been resolved.
• If the message has not gone away, proceed to the next step.
• If none of the ink cartridges were sticking up, proceed to the next step.
7.Locate the ink...