HP Photosmart Premium C309 User Manual

end to the port labeled 1-LINE on the back of the product. For more information on setting up the product
for faxing, see the printed documentation.
1Telephone wall jack
2Use the phone cord supplied in the box with the product
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the
telephone wall jack.
•Try connecting a working phone and phone cord...

1Telephone wall jack
2Use the phone cord supplied in the box with the product
2.After you have connected the phone cord to the port labeled 1-LINE, run the fax test again to make sure it
passes and the product is ready for faxing.
3.Try to send or receive a test fax.
The Using Correct Type of Phone Cord with Fax test failed
Solution
•Make sure you used the phone cord supplied in the box with the product to connect to the telephone wall
jack. One end of the phone cord should be connected to the port...

The Fax Line Condition test failed
Solution
•Make sure you connect the product to an analog phone line or you will not be able to send or receive faxes.
To check if your phone line is digital, connect a regular analog phone to the line and listen for a dial tone. If
you do not hear a normal sounding dial tone, it might be a phone line set up for digital phones. Connect the
product to an analog phone line and try sending or receiving a fax.
•Check the connection between the telephone wall jack and the...

1Telephone wall jack
2Use the phone cord supplied in the box with the product
•If you are using a phone splitter, this can cause faxing problems. (A splitter is a two-cord connector that
plugs into a telephone wall jack.) Try removing the splitter and connecting the product directly to the
telephone wall jack.
•If your telephone system is not using a standard dial tone, such as some PBX systems, this might cause the
test to fail. This will not cause a problem sending or receiving faxes. Try sending or...

2.Press the down arrow button to highlight Advanced Fax Setup, and then press OK.
3.Press the down arrow button to highlight Fax Speed, and then press OK.
4.Press the down arrow button to select one of the following settings, and then press OK.
Fax speed settingFax speed
Fast (33600)v.34 (33600 baud)
Medium (14400)v.17 (14400 baud)
Slow (9600)v.29 (9600 baud)
Cause:The fax over Internet Protocol (FoIP) service might not have worked properly when the product was
sending and receiving faxes at high speed...

Error codeError definition
247-248
(249-251 Error Correction Mode)There was a communication error with the sending fax
machine.
252Telephone line conditions were too poor to receive a fax.
253The sending fax machine attempted to use an unsupported
page width.
281
(282 Error Correction Mode)
283-284
(285 Error Correction Mode)
286The telephone connection was lost.
290There was a communication error with the sending fax
machine.
291The received fax could not be stored.
314-320There is a feature...

3.Press the down arrow button to highlight Error Correction Mode, and then press OK.
The Error Correction Mode menu appears.
4.Press the down arrow button to highlight Off or On.
5.Press OK.
Cause:If there is a problem or error encountered during sending or receiving a fax, a Fax Log report will print.
Errors
This section contains the following categories of messages about your product:
•
Product messages
•
File messages
•
General user messages
•
Paper messages
•
Power and connection messages
•
Ink...

Solution 1: Load more paper in the photo tray
Solution:If the photo tray is empty or there are only a few sheets remaining, load more paper in the photo
tray. If there is paper in the photo tray, remove the paper, tap the stack of paper against a flat surface, and reload
the paper into the photo tray. Follow the prompts on the display or the computer screen to continue your print
job.
Do not overload the photo tray; make sure the stack of photo paper fits within the photo tray and is no higher
than the...

Photo tray cannot engage
Solution:Remove the output tray, and then replace it. Push the output tray in as far as it will go. Make sure
the output is lowered all the way and lays flat.
Cause:The output tray was not inserted all the way.
Photo tray cannot disengage
Solution:Push the output tray all the way down.
Cause:The output tray was not lowered all the way.
Missing HP Photosmart Software
Try the following solutions to resolve the issue. Solutions are listed in order, with the most likely solution...

the product is connected to the computer through a wired, wireless, or Bluetooth connection, make sure that the
respective connections are active and the product is turned on.
For more information on setting up the product and connecting it to your computer, see the Start Here guide
that came with the product.
Cause:The product was not properly connected to the computer.
File messages
The following is a list of file-related error messages:
•
Error reading or writing the file
•
Unreadable files. NN files...