HP OfficeJet J5520 User Manual

							you experience problems faxing, contact your telephone company and have them
check the phone line.
The display always shows Phone Off Hook
Solution:You are using the wrong type of phone cord. Make sure you are using
the phone cord that came with the device to connect the device to your phone line. If
the phone cord that came with the device is not long enough, you can use a coupler
to extend the length. You can purchase a coupler at an electronics store that carries
phone accessories. You will also need another phone cord, which can be a standard
phone cord that you might already have in your home or office.
Solution:Other equipment that uses the same phone line as the device might be
in use. Make sure extension phones (phones on the same phone line, but not
connected to the device) or other equipment are not in use or off the hook. For
example, you cannot use the device for faxing if an extension phone is off the hook,
or if you are using a computer dial-up modem to send e-mail or access the Internet.
The device is having problems sending and receiving faxes
Solution:Make sure the device is turned on. Look at the display on the device. If
the display is blank and the Power light is not lit, the device is turned off. Make sure
the power cord is firmly connected to the device and plugged into a power outlet.
Press the Power button to turn on the device.
After turning on the device, HP recommends you wait five minutes before sending or
receiving a fax. The device cannot send or receive faxes while it is initializing after
being turned on.
Solution:
• Make sure you used the phone cord supplied in the box with the device to connect
to the telephone wall jack. One end of the phone cord should be connected to the
port labeled 1-LINE on the back of the device and the other end to your telephone
wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
Solve fax problems 127
 
						

							If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, call your local telephone company for service.
• Other equipment, which uses the same phone line as the device, might be in use.
For example, you cannot use the device for faxing if an extension phone is off the
hook, or if you are using a computer dial-up modem to send an e-mail or access
the Internet.
• Check to see if another process has caused an error. Check the display or your
computer for an error message providing information about the problem and how
to solve it. If there is an error, the device will not send or receive a fax until the
error condition is resolved.
• The phone line connection might be noisy. Phone lines with poor sound quality
(noise) can cause faxing problems. Check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn Error Correction Mode (ECM) off and try faxing again.
For information about changing ECM, see the onscreen Help. If the problem
persists, contact your telephone company.
• If you are using a digital subscriber line (DSL) service, make sure that you have
a DSL filter connected or you will not be able to fax successfully. For more
information, see 
Case B: Set up the device with DSL.
• Make sure the device is not connected to a telephone wall jack that is set up for
digital phones. To check if your phone line is digital, connect a regular analog
phone to the line and listen for a dial tone. If you do not hear a normal sounding
dial tone, it might be a phone line set up for digital phones.
• If you are using either a private branch exchange (PBX) or an integrated services
digital network (ISDN) converter/terminal adapter, make sure the device is
connected to the correct port and the terminal adapter is set to the correct switch
type for your country/region, if possible. For more information, see 
Case C: Set
up the device with a PBX phone system or an ISDN line.
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							• If the device shares the same phone line with a DSL service, the DSL modem
might not be properly grounded. If the DSL modem is not properly grounded, it
can create noise on the phone line. Phone lines with poor sound quality (noise)
can cause faxing problems. You can check the sound quality of the phone line by
plugging a phone into the telephone wall jack and listening for static or other noise.
If you hear noise, turn off your DSL modem and completely remove power for at
least 15 minutes. Turn the DSL modem back on and listen to the dial tone again.
NOTE:You might notice static on the phone line again in the future. If the
device stops sending and receiving faxes, repeat this process.
If the phone line is still noisy, contact your telephone company. For information
on turning your DSL modem off, contact your DSL provider for support.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
The device is having problems sending a manual fax
Solution:
NOTE:This possible solution applies only in the countries/regions that receive
a 2-wire phone cord in the box with the device, including: Argentina, Australia,
Brazil, Canada, Chile, China, Colombia, Greece, India, Indonesia, Ireland, Japan,
Korea, Latin America, Malaysia, Mexico, Philippines, Poland, Portugal, Russia,
Saudi Arabia, Singapore, Spain, Taiwan, Thailand, USA, Venezuela, and
Vietnam.
• Make sure the telephone you use to initiate the fax call is connected directly to
the device. To send a fax manually, the telephone must be connected directly to
the port labeled 2-EXT on the device, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
3Telephone
Solve fax problems 129
 
						

							• If you are sending a fax manually from your phone that is connected directly to
the device, you must use the keypad on the telephone to send the fax. You cannot
use the keypad on the control panel of the device.
NOTE:If using a serial-type phone system, please connect your phone
directly on top of the device cable which has a wall plug attached to it.
The device cannot receive faxes, but can send faxes
Solution:
• If you are not using a distinctive ring service, check to make sure that the
Distinctive Ring feature on the device is set to All Rings. For more information,
see 
Change the answer ring pattern for distinctive ring.
•If Auto Answer is set to Off, you will need to receive faxes manually; otherwise,
the device will not receive the fax. For information on receiving faxes manually,
see 
Receive a fax manually.
• If you have a voice mail service at the same phone number you use for fax calls,
you must receive faxes manually, not automatically. This means that you must be
available to respond in person to incoming fax calls. For information on setting up
the device when you have a voice mail service, see 
Case F: Shared voice/fax line
with voice mail. For information on receiving faxes manually, see Receive a fax
manually.
• If you have a computer dial-up modem on the same phone line with the device,
check to make sure that the software that came with your modem is not set to
receive faxes automatically. Modems that are set up to receive faxes
automatically take over the phone line to receive all incoming faxes, which
prevents the device from receiving fax calls.
• If you have an answering machine on the same phone line with the device, you
might have one of the following problems:
• Your answering machine might not be set up properly with the device.
• Your outgoing message might be too long or too loud to allow the device to
detect fax tones, and the sending fax machine might disconnect.
• Your answering machine might not have enough quiet time after your outgoing
message to allow the device to detect fax tones. This problem is most
common with digital answering machines.
The following actions might help solve these problems:
• When you have an answering machine on the same phone line you use for
fax calls, try connecting the answering machine directly to the device as
described in 
Case I: Shared voice/fax line with answering machine.
• Make sure the device is set to receive faxes automatically. For information on
setting up the device to receive faxes automatically, see 
Receive a fax.
• Make sure the Rings to Answer setting is set to a greater number of rings
than the answering machine. For more information, see 
Set the number of
rings before answering.
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							• Disconnect the answering machine and then try receiving a fax. If faxing is
successful without the answering machine, the answering machine might be
causing the problem.
• Reconnect the answering machine and record your outgoing message again.
Record a message that is approximately 10 seconds in duration. Speak slowly
and at a low volume when recording your message. Leave at least 5 seconds
of silence at the end of the voice message. There should be no background
noise when recording this silent time. Try to receive a fax again.
NOTE:Some digital answering machines might not retain the recorded
silence at the end of your outgoing message. Play back your outgoing
message to check.
• If the device shares the same phone line with other types of phone equipment,
such as an answering machine, a computer dial-up modem, or a multi-port switch
box, the fax signal level might be reduced. The signal level can also be reduced
if you use a splitter or connect extra cables to extend the length of your phone. A
reduced fax signal can cause problems during fax reception.
To find out if other equipment is causing a problem, disconnect everything except
the device from the phone line, and then try to receive a fax. If you can receive
faxes successfully without the other equipment, one or more pieces of the other
equipment is causing problems; try adding them back one at a time and receiving
a fax each time, until you identify which equipment is causing the problem.
• If you have a special ring pattern for your fax phone number (using a distinctive
ring service through your telephone company), make sure that the Distinctive
Ring feature on the device is set to match. For more information, see 
Change the
answer ring pattern for distinctive ring.
The device cannot send faxes, but can receive faxes
Solution:
• The device might be dialing too fast or too soon. You might need to insert some
pauses in the number sequence. For example, if you need to access an outside
line before dialing the phone number, insert a pause following the access number.
If your number is 95555555, and 9 accesses an outside line, you might insert
pauses as follows: 9-555-5555. To enter a pause in the fax number you are typing,
press Redial/Pause, or press the Space (#) button repeatedly, until a dash (-)
appears on the display.
You can also send the fax using monitor dialing. This enables you to listen to the
phone line as you dial. You can set the pace of your dialing and respond to
prompts as you dial. For more information, see 
Send a fax using monitor
dialing.
• The number you entered when sending the fax is not in the proper format or the
receiving fax machine is having problems. To check this, try calling the fax number
from a telephone and listen for fax tones. If you cannot hear fax tones, the
receiving fax machine might not be turned on or connected, or a voice mail service
could be interfering with the recipients phone line. You can also ask the recipient
to check the receiving fax machine for any problems.
Solve fax problems 131
 
						

							Fax tones are recorded on my answering machine
Solution:
• When you have an answering machine on the same phone line you use for fax
calls, try connecting the answering machine directly to the device as described in
Case I: Shared voice/fax line with answering machine. If you do not connect the
answering machine as recommended, fax tones might be recorded on your
answering machine.
• Make sure the device is set to receive faxes automatically and that the Rings to
Answer setting is correct. The number of rings to answer for the device should
be greater than the number of rings to answer for the answering machine. If the
answering machine and the device are set to the same number of rings to answer,
both devices answer the call and fax tones are recorded on the answering
machine.
• Set your answering machine to a low number of rings and the device to answer
in the maximum number of rings supported. (The maximum number of rings varies
by country/region.) In this setup, the answering machine answers the call and the
device monitors the line. If the device detects fax tones, the device receives the
fax. If the call is a voice call, the answering machine records the incoming
message. For more information, see 
Set the number of rings before answering.
The phone cord that came with my device is not long enough
Solution:If the phone cord that came with the device is not long enough, you can
use a coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can be
a standard phone cord that you might already have in your home or office.
TIP:If the device came with a 2-wire phone cord adaptor, you can use it with a
4-wire phone cord to extend the length. For information on using the 2-wire phone
cord adaptor, see the documentation that came with it.
To extend your phone cord
1.Using the phone cord supplied in the box with the device, connect one end to the
coupler, then connect the other end to the port labeled 1-LINE on the back of the
device.
2.Connect another phone cord to the open port on the coupler and to the telephone
wall jack.
Troubleshoot installation issues
If the following topics do not help, see Support and warranty for information about HP
support.
•
Hardware installation suggestions
•
Software installation suggestions
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							Hardware installation suggestions
Check the device
• Make sure that all packing tape and material have been removed from outside and
inside the device.
• Make sure that the device is loaded with paper.
• Make sure that no lights are on or blinking except the Ready light, which should be
on. If the Attention light is blinking, check for messages on the control panel.
Check the hardware connections
• Make sure that any cords and cables that you are using are in good working order.
• Make sure that the power cord is connected securely to both the device and to a
working power outlet.
• Make sure that the phone cord is connected to the 1-LINE port.
Check the print cartridges
• Make sure that you have removed the tape from the print cartridges.
• Make sure that the print cartridges are firmly installed in their correct slot. Press down
firmly on each one to ensure proper contact.
Check the device to ensure the following:
• Power light is on and not blinking. When the device is first turned on, it takes
approximately 45 seconds to warm up.
• The device is in the Ready state, and no other lights on the control panel are lit or
blinking. If lights are lit or blinking, see the message on the control panel.
• Ensure power cord and other cables are working, and are firmly connected to the
device.
• All packing tapes and materials are removed from the device.
• Rear access panel is locked into place.
• Paper is loaded correctly in the tray, and is not jammed in the device.
• Ensure the tape is removed from each print cartridge.
• Print cartridges are properly installed in their correct slots. Press down firmly on each
one to ensure proper contact.
Software installation suggestions
Check the computer system
• Make sure that your computer is running one of the supported operating systems.
• Make sure that the computer meets at least the minimum system requirements.
Verify installation preliminaries
• Make sure to use the Starter CD that contains the correct installation software for your
operating system.
• Before installing software, make sure that all other programs are closed.
Troubleshoot installation issues 133
 
						

							• If the computer does not recognize the path to the CD-ROM drive that you type, make
sure that you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD-ROM drive, inspect the
Starter CD for damage. You can download the device driver from the HP Web site
(
www.hp.com/support).
Check or perform the following:
• Make sure the computer meets the system requirements.
• Before installing software, ensure all other programs are closed.
• If the computer does not recognize the path to the CD drive that you typed, ensure
you are specifying the correct drive letter.
• If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for
damage. You can download the device driver from the HP Web site (
www.hp.com/
support).
• In the Windows device manager, make sure that the USB drivers have not been
disabled.
• If the computer cannot detect the device, run the uninstallation utility (util\ccc
\uninstall.bat on the Starter CD) to perform a clean uninstallation of the device driver.
Restart your computer, and reinstall the device driver.
Clear paper jams
If the paper was loaded in the input tray, you might need to clear the paper jam from the
rear door.
Paper can also jam in the automatic document feeder. Several common actions can
cause paper to jam the automatic document feeder:
• Placing too much paper in the document feeder tray. For information on the maximum
number of sheets allowed in the automatic document feeder, see 
Load originals.
• Using paper that is too thick or too thin for the device.
• Trying to add paper to the document feeder tray while the device is feeding pages.
To clear a paper jam from the rear door
1.Press in the tab on the left side of the rear door to release the door. Remove the door
by pulling it away from the device.
CAUTION:Trying to clear a paper jam from the front of the device can damage
the print mechanism. Always access and clear paper jams through the rear door.
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							2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the device, more paper
jams are likely to occur.
3.Replace the rear door. Gently push the door forward until it snaps into place.
4.Press OK to continue the current job.
To clear a paper jam in the automatic document feeder
1.Lift the cover of the automatic document feeder.
2.Gently pull the paper out of the rollers.
CAUTION:If the paper tears when you are removing it from the rollers, check
the rollers and wheels for torn pieces of paper that might be remaining inside the
device. If you do not remove all the pieces of paper from the device, more paper
jams are likely to occur.
3.Close the cover of the automatic document feeder.
Avoid paper jams
To help avoid paper jams, follow these guidelines.
Avoid paper jams 135
 
						

							• Remove printed papers from the output tray frequently.
• Prevent curled or wrinkled paper by storing all unused paper flat in a resealable bag.
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn.
• Do not combine different paper types and paper sizes in the input tray; the entire stack
of paper in the input tray must be the same size and type.
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure
the paper-width guide does not bend the paper in the input tray.
• Do not force paper too far forward in the input tray.
• Use paper types that are recommended for the device. For more information, see
Understand specifications for supported media.
• Do not leave originals on the glass. If you load an original in the automatic document
feeder while there is already an original on the glass, the original can jam in the
automatic document feeder.
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136 Maintain and troubleshoot