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HP OfficeJet J5520 User Manual

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    							Case K: Shared voice/fax line with computer dial-up modem and voice mail
    If you receive both voice calls and fax calls at the same phone number, use a computer
    dial-up modem on the same phone line, and subscribe to a voice mail service through
    your telephone company, set up the device as described in this section.
    NOTE:You cannot receive faxes automatically if you have a voice mail service at
    the same phone number you use for fax calls. You must receive faxes manually; this
    means you must be available to respond in person to incoming fax calls. If you want
    to receive faxes automatically instead, contact your telephone company to subscribe
    to a distinctive ring service, or to obtain a separate phone line for faxing.
    Since your computer dial-up modem shares the phone line with the device, you cannot
    use both your modem and the device simultaneously. For example, you cannot use the
    device for faxing if you are using your computer dial-up modem to send an e-mail or
    access the Internet.
    There are two different ways to set up the device with your computer based on the number
    of phone ports on your computer. Before you begin, check your computer to see if it has
    one or two phone ports.
    • If your computer has only one phone port, you will need to purchase a parallel splitter
    (also called a coupler), as shown below. (A parallel splitter has one RJ-11 port on the
    front and two RJ-11 ports on the back. Do not use a two-line phone splitter, a serial
    splitter, or a parallel splitter which has two RJ-11 ports on the front and a plug on the
    back.)
    Figure 7-12 Example of a parallel splitter
    • If your computer has two phone ports, set up the device as described below.
    Figure 7-13 Back view of the device
    Set up faxing for the device 87
     
    						
    							1Telephone wall jack
    2Use the phone cord supplied in the box with the device to connect to the
    1-LINE port
    3Parallel splitter
    4Computer with modem
    5Telephone
    To set up the device on the same phone line as a computer with two phone ports
    1.Remove the white plug from the port labeled 2-EXT on the back of the device.
    2.Find the phone cord that connects from the back of your computer (your computer
    dial-up modem) to a telephone wall jack. Disconnect the cord from the telephone wall
    jack and plug it into the port labeled 2-EXT on the back of the device.
    3.Connect a phone to the OUT port on the back of your computer dial-up modem.
    4.Using the phone cord supplied in the box with the device, connect one end to your
    telephone wall jack, then connect the other end to the port labeled 1-LINE on the back
    of the device.
    NOTE:If you do not use the supplied cord to connect from the telephone wall
    jack to the device, you might not be able to fax successfully. This special phone
    cord is different from the phone cords you might already have in your home or
    office.
    5.If your modem software is set to receive faxes to your computer automatically, turn
    off that setting.
    NOTE:If you do not turn off the automatic fax reception setting in your modem
    software, the device will not be able to receive faxes.
    6.Turn off the Auto Answer setting.
    7.Run a fax test. For more information, see 
    Test fax setup.
    You must be available to respond in person to incoming fax calls, or the device cannot
    receive faxes.
    Serial-type fax setup
    For information on setting up the device for faxing using a serial-type phone system, see
    the Fax Configuration Web site for your country/region.
    Austriawww.hp.com/at/faxconfig
    Germanywww.hp.com/de/faxconfig
    Switzerland (French)www.hp.com/ch/fr/faxconfig
    Switzerland (German)www.hp.com/ch/de/faxconfig
    United Kingdomwww.hp.com/uk/faxconfig
    Finlandwww.hp.fi/faxconfig
    Chapter 7
    88 Configure and manage
     
    						
    							Denmarkwww.hp.dk/faxconfig
    Swedenwww.hp.se/faxconfig
    Norwaywww.hp.no/faxconfig
    Netherlandswww.hp.nl/faxconfig
    Belgium (Dutch)www.hp.be/nl/faxconfig
    Belguim (French)www.hp.be/fr/faxconfig
    Portugalwww.hp.pt/faxconfig
    Spainwww.hp.es/faxconfig
    Francewww.hp.com/fr/faxconfig
    Irelandwww.hp.com/ie/faxconfig
    Italywww.hp.com/it/faxconfig
    Configure the device
    You can connect the device directly to a computer, or you can share the device among
    other users on a network.
    NOTE:Microsoft Internet Explorer 6.0 or later must be installed on the computer
    system to run the installation program.
    You must have administrator privileges to install a printer driver on Windows 2000,
    Windows XP, or Windows Vista.
    When setting up the device, HP recommends that you connect it after you install the
    software because the installation program is designed to provide you with the easiest
    setup experience. However, if you have connected the cable first, see 
    Connect the device
    before installing the software.
    Direct connection
    You can connect the device directly to your computer using a USB cable.
    NOTE:If you install the device software and connect the device to a computer
    running Windows, you can connect additional devices to the same computer with USB
    cables without reinstalling the device software.
    When setting up the device, HP recommends that you connect the device after you install
    the software because the installation program is designed to provide you with the easiest
    setup experience. However, if you have connected the cable first, see 
    Connect the device
    before installing the software.
    (continued)
    Configure the device 89
     
    						
    							Install the software before connecting the device (recommended)
    To install the software
    1.Close any applications that are running.
    2.Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD
    menu does not start automatically, double-click the setup icon on the Starter CD.
    3.On the CD menu, click Install and follow the onscreen instructions.
    4.When prompted, turn on the device and connect it to the computer using a USB cable.
    The Found New Hardware wizard appears on the computer screen, and the device
    icon is created in the Printers folder.
    NOTE:You may connect the USB cable at a later time when you need to use the
    device.
    You can also share the device with other computers using a simple form of networking
    known as locally shared networking. For more information, see 
    Share the device on
    a locally shared network.
    Connect the device before installing the software
    If you connected the device to the computer before installing the device software, the
    Found New Hardware wizard displays on the computer screen.
    NOTE:If you turned on the device, do not turn it off or unplug the cable from the
    device while the installation program is running. If you do so, the installation program
    will not finish.
    To connect the device
    1.In the Found New Hardware dialog box that displays methods for locating the printer
    driver, select the Advanced option, and then click Next.
    NOTE:Do not allow the Found New Hardware wizard to perform an automatic
    search for the printer driver.
    2.Select the check box for specifying the driver location, and ensure that the other check
    boxes are clear.
    3.Insert the Starter CD into the CD drive. If the CD menu appears, close it.
    4.Browse to locate the root directory on the Starter CD (for example, D), and then click
    OK.
    5.Click Next and follow the onscreen instructions.
    6.Click Finish to close the Found New Hardware wizard. The wizard automatically
    starts the installation program (this might take a short while).
    7.Complete the installation process.
    NOTE:You can also share the device with other computers using a simple form of
    networking known as locally shared networking. For more information, see 
    Share the
    device on a locally shared network.
    Chapter 7
    90 Configure and manage
     
    						
    							Share the device on a locally shared network
    In a locally shared network, the device is connected directly to the USB connector of a
    selected computer (known as the server) and is shared by other computers (clients).
    NOTE:When sharing a directly connected device, use the computer with the newest
    operating system as the server. For example, if you have a computer running
    Windows XP and another computer running an older version of Windows, use the
    computer running Windows XP as the server.
    Use this configuration only in small groups or when usage is low. The connected
    computer is slowed down when many users print to the device.
    Only the printing function is shared. Scan, Copy, and Fax functions are not shared.
    To share the device
    1.Click Start, point to Settings, and then click Printers or Printers and Faxes.
    - Or -
    Click Start, click Control Panel, and then double-click Printers.
    2.Right-click the device icon, click Properties, and then click the Sharing tab.
    3.Click the option to share the device, and give it a share name.
    4.To share the device with client computers that use other versions of Windows, click
    Additional Drivers to install those drivers as a convenience to the users. You must
    have the Starter CD in your CD drive.
    Uninstall and reinstall the software
    If your installation is incomplete, or if you connected the USB cable to the computer before
    prompted by the software installation screen, you might need to uninstall and then
    reinstall the software. Do not simply delete the device application files from your
    computer. Make sure to remove them properly using the uninstall utility provided when
    you installed the software that came with the device.
    There are three methods to uninstall the software on a Windows computer.
    To uninstall from a Windows computer, method 1
    1.Disconnect the device from your computer. Do not connect it to your computer until
    after you have reinstalled the software.
    2.Press the Power button to turn off the device.
    3.On the Windows taskbar, click Start, select Programs or All Programs, select HP,
    select Officejet J5500 Series, and then click Uninstall.
    4.Follow the onscreen instructions.
    5.If you are asked whether you would like to remove shared files, click No.
    Other programs that use these files might not work properly if the files are deleted.
    6.Restart your computer.
    7.To reinstall the software, insert the device Starter CD into your computers CD-ROM
    drive, follow the onscreen instructions, and also see 
    Install the software before
    connecting the device (recommended).
    8.After the software is installed, connect the device to your computer.
    Uninstall and reinstall the software 91
     
    						
    							9.Press the Power button to turn the device on.
    After connecting and turning on the device, you might have to wait several minutes
    for all of the Plug and Play events to complete.
    10.Follow the onscreen instructions.
    When the software installation is complete, the HP Digital Imaging Monitor icon appears
    in the Windows system tray.
    To uninstall from a Windows computer, method 2
    NOTE:Use this method if Uninstall is not available in the Windows Start menu.
    1.On the Windows taskbar, click Start, select Settings, select Control Panel, and then
    click Add/Remove Programs.
    - Or -
    Click Start, click Control Panel, and then double-click Programs and Features.
    2.Select HP Officejet All-in-One Series, and then click Change/Remove or Uninstall/
    Change.
    Follow the onscreen instructions.
    3.Disconnect the device from your computer.
    4.Restart your computer.
    NOTE:It is important that you disconnect the device before restarting your
    computer. Do not connect the device to your computer until after you have
    reinstalled the software.
    5.Insert the device Starter CD into your computers CD-ROM drive and then start the
    Setup program.
    6.Follow the onscreen instructions and also see 
    Install the software before connecting
    the device (recommended).
    To uninstall from a Windows computer, method 3
    NOTE:Use this method if Uninstall is not available in the Windows Start menu.
    1.Insert the device Starter CD into your computers CD-ROM drive, and then start the
    Setup program.
    2.Disconnect the device from your computer.
    3.Select Uninstall and follow the onscreen directions.
    4.Restart your computer.
    NOTE:It is important that you disconnect the device before restarting your
    computer. Do not connect the device to your computer until after you have
    reinstalled the software.
    5.Start the Setup program for the device again.
    6.Select Install.
    7.Follow the onscreen instructions and also see 
    Install the software before connecting
    the device (recommended).
    Chapter 7
    92 Configure and manage
     
    						
    							8 Maintain and troubleshoot
    This section contains the following topics:
    •
    Work with print cartridges
    •
    Clean the device
    •
    Troubleshooting tips and resources
    •
    Solve printing problems
    •
    Poor print quality and unexpected printouts
    •
    Solve paper-feed problems
    •
    Solve copy problems
    •
    Solve scan problems
    •
    Solve fax problems
    •
    Troubleshoot installation issues
    •
    Clear paper jams
    •
    Avoid paper jams
    Work with print cartridges
    To ensure the best print quality from the device, you will need to perform some simple
    maintenance procedures and, when prompted by a message on the display, replace the
    print cartridges.
    This section contains the following topics:
    •
    Supported print cartridges
    •
    Handle the print cartridges
    •
    Replace the print cartridges
    •
    Align the print cartridges
    •
    Calibrate color
    •
    Clean the print cartridges
    •
    Clean the print cartridge contacts
    •
    Clean the area around the ink nozzles
    •
    Use a photo print cartridge
    •
    Store printing supplies
    Supported print cartridges
    The availability of print cartridges varies by country/region. The print cartridges might
    come in different sizes.
    You can find the print cartridge number in the following places:
    • On the label of the print cartridge you are replacing.
    •Windows: From the Toolbox, if you have bidirectional communication, click the
    Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then
    click Cartridge Details.
    Maintain and troubleshoot 93
     
    						
    							NOTE:Ink from the cartridges is used in the printing process in a number of different
    ways, including in the initialization process, which prepares the device and cartridges
    for printing. In addition, some residual ink is left in the cartridge after it is used. For
    more information see 
    www.hp.com/go/inkusage.
    Handle the print cartridges
    Before you replace or clean a print cartridge, you should know the part names and how
    to handle the print cartridges.
    1Copper-colored contacts
    2Plastic tape with pink pull tab (must be removed before installing)
    3Ink nozzles under tape
    Hold the print cartridges by their black plastic sides, with the label on top. Do not touch
    the copper-colored contacts or the ink nozzles.
    NOTE:Handle the print cartridges carefully. Dropping or jarring cartridges can cause
    temporary printing problems, or even permanent damage.
    Replace the print cartridges
    Follow these instructions when the ink level is low.
    NOTE:When the ink level for the print cartridge is low, a message appears on the
    display. You can also check the ink levels by using the Printer Toolbox available
    through the HP Photosmart Software on your computer or through the Print
    Properties dialog box on your computer.
    Chapter 8
    94 Maintain and troubleshoot
     
    						
    							When you receive a low-ink warning message on the display, make sure you have a
    replacement print cartridge available. You should also replace the print cartridges when
    you see faded text or if you experience print quality issues related to the print cartridges.
    To order print cartridges for the device, go to 
    www.hpshopping.com. If prompted, choose
    your country/region, follow the prompts to select your product, and then click one of the
    shopping links on the page.
    TIP:You can also use these instructions to replace the black print cartridge with a
    photo print cartridge for printing high-quality color photos.
    To replace the print cartridges
    1.Make sure the device is on.
    CAUTION:If the device is off when you open the print cartridge door to access
    the print cartridges, it will not release the cartridges for changing. You might
    damage the device if the print cartridges are not docked safely when you try to
    remove them.
    2.Open the print cartridge door.
    The print carriage moves to the far right side of the device.
    3.Wait until the print carriage is idle and silent, and then lightly press down on a print
    cartridge to release it.
    If you are replacing the tri-color print cartridge, remove the print cartridge from the
    slot on the left.
    Work with print cartridges 95
     
    						
    							If you are replacing the black or photo print cartridge, remove the print cartridge from
    the slot on the right.
    1Print cartridge slot for the tri-color print cartridge
    2Print cartridge slot for the black and photo print cartridges
    4.Pull the print cartridge toward you out of its slot.
    5.If you are removing the black print cartridge in order to install the photo print cartridge,
    store the black print cartridge in the print cartridge protector or an airtight plastic
    container.
    If you are removing the print cartridge because it is low or out of ink, recycle the print
    cartridge. The HP Inkjet Supplies Recycling Program is available in many countries/
    regions, and lets you recycle used print cartridges free of charge. For more
    information, go to the following Web site:
    www.hp.com/hpinfo/globalcitizenship/environment/recycle/inkjet.html
    Chapter 8
    96 Maintain and troubleshoot
     
    						
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