HP OfficeJet J5520 User Manual

							Size is reduced
• The reduce/enlarge or other copy feature might have been set from the control panel
to reduce the scanned image. Check the settings for the copy job to make sure that
they are for normal size.
• The HP photo and imaging software settings might be set to reduce the scanned
image. Change the settings, if needed. See the onscreen Help for the HP photo and
imaging software for more information.
Copy quality is poor
•Take steps to improve the copy quality
• Use quality originals.
• Load the media correctly. If the media is loaded incorrectly, it might skew, causing
unclear images. See 
Load media for more information.
• Use or make a carrier sheet to protect your originals.
•Check the device
• The ADF might not be closed properly.
• The scanner glass, ADF lid backing, or ADF window might need cleaning. See
Clean the device for more information.
Copy defects are apparent
•Vertical white or faded stripes
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Select print media for more information.
•Too light or dark
Try adjusting the contrast and copy-quality settings.
•Unwanted lines
The scanner glass, ADF lid backing, or ADF frame might need cleaning. See 
Clean
the device for more information.
•Black dots or streaks
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass
or ADF lid backing. Try cleaning the device. See 
Clean the device for more
information.
•Unclear text
• Try adjusting the contrast and copy-quality settings.
• The default enhancement setting might not be suitable for the job. Check the
setting and change it to enhance text or photographs, if needed. For more
information, see 
Change the copy settings.
•Incompletely filled text or graphics
Try adjusting the contrast and copy-quality settings.
• Copy is slanted or skewed
• Make sure that the ADF input tray is not too full.
• Make sure that the ADF width adjusters are snug against the sides of the media.
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							•Large, black typefaces look splotchy (not smooth)
The default enhancement setting might not be suitable for the job. Check the setting
and change it to enhance text or photographs, if needed. For more information, see
Change the copy settings.
•Horizontal grainy or white bands in light-gray to medium-gray areas
The default enhancement setting might not be suitable for the job. Check the setting
and change it to enhance text or photographs, if needed. For more information, see
Change the copy settings.
Error messages appear
“Reload document and then reload job”
Press the OK button, and then reload the remaining documents (up to 25 pages) in the
ADF. For more information see 
Load originals.
Solve scan problems
If the following topics do not help, see Support and warranty for information about HP
support.
NOTE:If you are starting the scan from a computer, see the software Help for
troubleshooting information.
Scanner did nothing
•Check the original
Make sure that the original is loaded correctly. For more information, see 
Load an
original on the scanner glass.
•Check the device
The device might be coming out of PowerSave mode after a period of inactivity, which
delays processing a short while. Wait until the device reaches the READY state.
Scan takes too long
•Check the settings
• If you set the resolution too high, the scan job takes longer and results in larger
files. To obtain good results when scanning or copying, do not use a resolution
that is higher than needed. You can lower the resolution to scan more quickly.
• If you acquire an image through TWAIN, you can change the settings so that the
original scans in black and white. See the onscreen Help for the TWAIN program
for information.
•Check the status of the device
If you sent a print or copy job before you tried to scan, the scan starts if the scanner
is not busy. However, the printing and scanning processes share memory, which
means that the scan might be slower.
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							Part of the document did not scan or text is missing
•Check the original
• Make sure that you loaded the original correctly. For more information, see 
Load
originals.
• If you scanned the document from the ADF, try scanning the document directly
from the scanner glass. For more information, see 
Load an original on the scanner
glass.
• Colored backgrounds can cause images in the foreground to blend into the
background. Try adjusting the settings before you scan the original, or try
enhancing the image after you scan the original.
•Check the settings
• Make sure that the input media size is large enough for the original that you are
scanning.
• If you are using the HP photo and imaging software, the default settings in the HP
photo and imaging software might be set to automatically perform a specific task
other than the one that you are attempting. See the onscreen Help for the HP
photo and imaging software for instructions about changing the properties.
Text cannot be edited
•Check the settings
• Make sure that the OCR software is set to edit text.
• When you scan the original, make sure that you select a document type that
creates editable text. If text is classified as a graphic, it is not converted to text.
• Your OCR program might be linked to a word-processing program that does not
perform OCR tasks. See the product software Help for more information about
linking programs.
•Check the originals
• For OCR, the original must be loaded into the ADF with the top forward and face-
up. Make sure that you loaded the original correctly. For more information, see
Load originals.
• The OCR program might not recognize text that is tightly spaced. For example, if
the text that the OCR program converts has missing or combined characters, rn
might appear as m.
• The accuracy of the OCR program depends on the image quality, text size, and
structure of the original and the quality of the scan itself. Make sure that your
original has good image quality.
• Colored backgrounds can cause images in the foreground to blend too much. Try
adjusting the settings before you scan the original, or try enhancing the image
after you scan the original. If you are performing an OCR operation on an original,
any colored text on the original does not scan well, if at all.
Solve scan problems 119
 
						

							Error messages appear
•Unable to activate TWAIN source or An error occurred while acquiring the
image
• If you are acquiring an image from another device, such as a digital camera or
another scanner, make sure that the other device is TWAIN-compliant. Devices
that are not TWAIN-compliant do not work with the device software.
• Make sure that you have connected the USB cable to the correct port on the back
of your computer.
• Verify that the correct TWAIN source is selected. In the software, check the
TWAIN source by selecting Select Scanner on the File menu.
•“Reload document and then restart job”
Press the OK button, and then reload the remaining documents (up to 50 pages) in
the ADF. For more information see 
Load originals.
Scanned image quality is poor
The original is a second-generation photo or picture
Reprinted photographs, such as those in newspapers or magazines, are printed by using
tiny dots of ink that make an interpretation of the original photograph, which degrades the
quality. Often, the ink dots form unwanted patterns that can be detected when the image
is scanned or printed or when the image appears on a screen. If the following suggestions
do not solve the problem, you might need to use a better-quality version of the original.
• To eliminate the patterns, try reducing the size of the image after scanning.
• Print the scanned image to see if the quality is better.
• Make sure that the resolution and color settings are correct for the type of scan job.
• For best results, use the flatbed scanner for scanning rather than the ADF.
•Text or images on the back of a two-sided original appear in the scan
Two-sided originals can bleed text or images from the back side to the scan if the
originals are printed on media that is too thin or too transparent.
•The image quality is better when printed
The image that appears on the screen is not always an accurate representation of
the quality of the scan.
• Try adjusting your computer monitor settings to use more colors (or levels of gray).
On Windows computers, you typically make this adjustment by opening
Display on the Windows control panel.
• Try adjusting the resolution and color settings.
•The scanned image is skewed (crooked)
The original might have been loaded incorrectly. Be sure to use the media guides
when you load the originals into the ADF. For more information, see 
Load originals.
•The scanned image shows blots, lines, vertical white stripes, or other defects
• If the scanner glass is dirty, the image produced does not have optimum clarity.
See 
Clean the device for cleaning instructions.
• The defects might be on the original and not a result of the scanning process.
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							•Graphics look different from the original
The graphics settings might not be suitable for the type of scan job that you are
performing. Try changing the graphics settings.
•Take steps to improve the scan quality
• Use the glass to scan rather than the ADF.
• Use high-quality originals.
• Load the media correctly. If the media is loaded incorrectly, it might skew, which
causes unclear images. For more information, see 
Load originals.
• Adjust the software settings according to how you plan to use the scanned page.
• Use or make a carrier sheet to protect your originals.
• Clean the scanner glass. See 
Clean the glass for more information.
Scan defects are apparent
•Blank pages
• The original might have been loaded upside down. Make sure that you loaded the
original correctly. For more information, see 
Load originals.
• If you are producing blank pages when you scan from the glass, make sure that
the original document is loaded correctly. Place the original document face down
on the flatbed scanner with the top-left corner of the document located in the
lower-right corner of the scanner glass. Also, make sure that the ADF is empty.
•Too light or dark
• Try adjusting the settings. Be sure to use the correct resolution and color settings.
• The original image might be very light or dark or might be printed on colored paper.
•Unwanted lines
Ink, glue, correction fluid, or an unwanted substance might be on the scanner glass.
Try cleaning the scanner glass. See 
Clean the device for more information.
•Black dots or streaks
• Ink, glue, correction fluid, or an unwanted substance might be on the scanner
glass, the scanner glass might be dirty or scratched, or the ADF lid backing might
be dirty. Try cleaning the scanner glass and lid backing. See 
Clean the device for
more information. If cleaning does not correct the problem, the scanner glass or
ADF lid backing might need to be replaced.
• The defects might be on the original and not a result of the scanning process.
•Unclear text
Try adjusting the settings. Make sure that the resolution and color settings are correct.
•Size is reduced
The HP software settings might be set to reduce the scanned image. See the product
software Help for more information about changing the settings.
Solve fax problems
This section contains fax setup troubleshooting information for the device. If the device
is not set up properly for faxing, you might experience problems when sending faxes,
receiving faxes, or both.
Solve fax problems 121
 
						

							If you are having faxing problems, you can print a fax test report to check the status of
the device. The test will fail if the device is not set up properly for faxing. Perform this test
after you have completed setting up the device for faxing. For more information, see 
Test
fax setup.
If the test fails, review the report for information on how to fix any problems found. For
more information, see 
The fax test failed.
The fax test failed
If you ran a fax test and the test failed, review the report for basic information about the
error. For more detailed information, check the report to see which part of the test failed,
and then review the appropriate topic in this section for solutions to try.
•
The Fax Hardware Test failed
•
The Fax Connected to Active Telephone Wall Jack test failed
•
The Phone Cord Connected to Correct Port on Fax test failed
•
The Using Correct Type of Phone Cord with Fax test failed
•
The Dial Tone Detection test failed
•
The Fax Line Condition test failed
The Fax Hardware Test failed
Solution:
• Turn off the device by using the Power button located on the control panel and
then unplug the power cord from the back of the device. After a few seconds, plug
the power cord in again, and then turn the power on. Run the test again. If the
test fails again, continue reviewing the troubleshooting information in this section.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
• If you are running the test from the Fax Setup Wizard, make sure the device is
not busy completing another task, such as receiving a fax or making a copy.
Check the display for a message indicating that the device is busy. If it is busy,
wait until it is finished and in the idle state before running the test.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
After you resolve any problems found, run the fax test again to make sure it passes
and the device is ready for faxing. If the Fax Hardware Test continues to fail and you
experience problems faxing, contact HP Support. Go to 
www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on
calling for technical support.
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							The Fax Connected to Active Telephone Wall Jack test failed
Solution:
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device. For more information on setting up the device for faxing, see
Set up faxing for the device.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Try to send or receive a test fax. If you can send or receive a fax successfully,
there might not be a problem.
After you resolve any problems found, run the fax test again to make sure it passes
and the device is ready for faxing.
The Phone Cord Connected to Correct Port on Fax test failed
Solution:Plug the phone cord into the correct port.
1.Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
NOTE:If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The 2-EXT port should only be used
to connect other equipment, such as an answering machine or a telephone.
Solve fax problems 123
 
						

							Figure 8-1 Back view of the device
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
2.After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and the device is ready for faxing.
3.Try to send or receive a test fax.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
The Using Correct Type of Phone Cord with Fax test failed
Solution:
• Make sure you used the phone cord supplied in the box with the device to connect
to the telephone wall jack. One end of the phone cord should be connected to the
port labeled 1-LINE on the back of the device, and the other end to your telephone
wall jack, as shown below.
1Telephone wall jack
2Use the phone cord supplied in the box with the device to connect to the 1-LINE port
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							If the phone cord that came with the device is not long enough, you can use a
coupler to extend the length. You can purchase a coupler at an electronics store
that carries phone accessories. You will also need another phone cord, which can
be a standard phone cord that you might already have in your home or office.
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
The Dial Tone Detection test failed
Solution:
• Other equipment, which uses the same phone line as the device, might be causing
the test to fail. To find out if other equipment is causing a problem, disconnect
everything from the phone line, and then run the test again. If the Dial Tone
Detection Test passes without the other equipment, then one or more pieces of
the equipment is causing problems; try adding them back one at a time and
rerunning the test each time, until you identify which piece of equipment is causing
the problem.
• Try connecting a working phone and phone cord to the telephone wall jack that
you are using for the device and check for a dial tone. If you do not hear a dial
tone, contact your telephone company and have them check the line.
• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
• If your telephone system is not using a standard dial tone, such as some PBX
systems, this might cause the test to fail. This will not cause a problem sending
or receiving faxes. Try sending or receiving a test fax.
• Check to make sure the country/region setting is set appropriately for your
country/region. If the country/region setting is not set or is set incorrectly, the test
might fail and you might have problems sending and receiving faxes.
Solve fax problems 125
 
						

							• Make sure you connect the device to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
device to an analog phone line and try sending or receiving a fax.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes
and the device is ready for faxing. If the Dial Tone Detection test continues to fail,
contact your telephone company and have them check the phone line.
The Fax Line Condition test failed
Solution:
• Make sure you connect the device to an analog phone line or you will not be able
to send or receive faxes. To check if your phone line is digital, connect a regular
analog phone to the line and listen for a dial tone. If you do not hear a normal
sounding dial tone, it might be a phone line set up for digital phones. Connect the
device to an analog phone line and try sending or receiving a fax.
• Check the connection between the telephone wall jack and the device to make
sure the phone cord is secure.
• Make sure you have correctly connected the device to the telephone wall jack.
Using the phone cord supplied in the box with the device, connect one end to your
telephone wall jack, then connect the other end to the port labeled 1-LINE on the
back of the device.
• Other equipment, which uses the same phone line as the device, might be causing
the test to fail. To find out if other equipment is causing a problem, disconnect
everything from the phone line, and then run the test again.
• If the Fax Line Condition Test passes without the other equipment, then one
or more pieces of the equipment is causing problems; try adding them back
one at a time and rerunning the test each time, until you identify which piece
of equipment is causing the problem.
• If the Fax Line Condition Test fails without the other equipment, connect the
device to a working phone line and continue reviewing the troubleshooting
information in this section.
• If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the device directly to the telephone wall jack.
• Make sure you use the phone cord that came with the device. If you do not use
the supplied phone cord to connect from the telephone wall jack to the device,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the device, run the fax test again.
After you resolve any problems found, run the fax test again to make sure it passes
and the device is ready for faxing. If the Fax Line Condition test continues to fail and
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126 Maintain and troubleshoot