HP OfficeJet J5520 User Manual

							To clean the glass strip inside the automatic document feeder
1.Turn off the device and unplug the power cord.
NOTE:Depending how long the device is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the
power cord back in.
2.Lift the cover of the automatic document feeder.
3.Raise the lid, as if you were loading an original on the glass.
4.Lift the automatic document feeder mechanism.
There is a glass strip under the automatic document feeder.
Clean the device 107
 
						

							5.Clean the glass strip with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION:Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the device.
6.Lower the automatic document feeder mechanism, and then close the cover of the
automatic document feeder.
7.Close the lid.
8.Plug in the power cord, and then turn on the device.
Troubleshooting tips and resources
Use the following tips and resources to resolve printing problems.
• For a paper jam, see 
Clear paper jams.
• For paper-feed problems, such as the paper skew and paper pick, see 
Solve paper-
feed problems.
• Power light is on and not blinking. When the device is turned on for the first time, it
takes approximately 12 minutes to initialize it after the print cartridges are installed.
• Power cord and other cables are working, and are firmly connected to the device.
Make sure the device is connected firmly to a functioning alternating current (AC)
power outlet, and is turned on.
• Media is loaded correctly in the tray and is not jammed in the device.
• The rear access panel is locked into place.
• All packing tapes and materials are removed.
• The device is set as the current or default printer in the Printers folder. See your
computers documentation for more information.
•Pause Printing is not selected if you are using a computer running Windows.
• You are not running too many programs when you are performing a task. Close
programs that you are not using or restart the computer before attempting the task
again.
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108 Maintain and troubleshoot
 
						

							Solve printing problems
•The device shuts down unexpectedly
•
Error message appears on control-panel display
•
The device is not responding (nothing prints)
•
Device takes a long time to print
•
Blank or partial page printed
•
Something on the page is missing or incorrect
•
Placement of the text or graphics is wrong
The device shuts down unexpectedly
Check the power and power connections
Make sure the device is connected firmly to a functioning alternating current (AC) power
outlet.
Error message appears on control-panel display
A non-recoverable error has occurred
Disconnect all cables (such as power cord, network cable, and USB cable), wait about
20 seconds, and reconnect the cables. If the problem persists, visit the HP Web site
(
www.hp.com/support) for the latest troubleshooting information, or product fixes and
updates.
The device is not responding (nothing prints)
Print jobs are stuck in the print queue
Open the print queue, cancel all documents, and then reboot the computer. After the
system reboots, try printing again. For information on clearing the print queue, see the
help for the operating system.
Check the device setup
For more information, see 
Troubleshooting tips and resources.
Check the device software installation
If the device is turned off when printing, an alert message should appear on your computer
screen; otherwise, the device software might not be installed correctly. To resolve this,
uninstall the software completely, and then reinstall the device software. For more
information, see 
Uninstall and reinstall the software.
Check the cable connections
Make sure both ends of the USB cable are secure.
Check any personal firewall software installed on the computer
The personal software firewall is a security program that protects a computer from
intrusion. However, the firewall might block communication between the computer and
Solve printing problems 109
 
						

							the device. If there is a problem communicating with the device, try temporarily disabling
the firewall. If the problem persists, the firewall is not the source of the communication
problem. Re-enable the firewall.
Device takes a long time to print
Check the system configuration
Make sure the computer meets the minimum system requirements for the device. For
more information, see 
System requirements.
Check the device software settings
Print speed is slower when Best or Maximum dpi is selected as the print quality. To
increase the print speed, select different print settings in the device driver. For more
information, see 
Change print settings.
Blank or partial page printed
Clean the print cartridge
Complete the print cartridge cleaning procedure. For more information, see 
Work with
print cartridges.
Check the media settings
• Make sure you select the correct print quality settings in the printer driver for the media
loaded in the trays.
• Make sure the page settings in the printer driver match the page size of media loaded
in the tray.
More than one page is being picked
For more information on paper-feed problems, see 
Solve paper-feed problems.
There is a blank page in the file
Check the file to make sure there is no blank page.
Something on the page is missing or incorrect
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Supported print cartridges.
Check the margin settings
Make sure the margin settings for the document do not exceed the printable area of the
device. For more information, see 
Set minimum margins.
Check the color print settings
Make sure Print in Grayscale is not selected in the print driver.
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							Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Placement of the text or graphics is wrong
Check how the media is loaded
Make sure the media width and length guides fit snugly against the edges of the stack of
media, and make sure the trays are not overloaded. For more information, see 
Load
media.
Check the media size
• Content on a page might be cut off if the document size is larger than the media that
you are using.
• Make sure the media size selected in the printer driver match the size of media loaded
in the tray.
Check the margin settings
If the text or graphics are cut off at the edges of the page, make sure the margin settings
for the document do not exceed the printable area of your device. For more information,
see 
Set minimum margins.
Check the page-orientation setting
Make sure the media size and page orientation selected in the application match the
settings in the printer driver. For more information, see 
Change print settings.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
If the above solutions do not work, the problem may be caused by the inability of the
application to interpret print settings properly. See the release notes for known software
conflicts, refer to the applications documentation, or contact the software manufacturer
for specific help.
Poor print quality and unexpected printouts
•Poor quality printouts
•
Meaningless characters print
•
Ink is smearing
•
Ink is not filling the text or graphics completely
•
Output is faded or dull colored
•
Colors are printing as black and white
Poor print quality and unexpected printouts 111
 
						

							•Wrong colors are printing
•
Printout shows bleeding colors
•
Colors do not line up properly
•
Lines or dots are missing from text or graphics
Poor quality printouts
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Supported print cartridges.
Check the paper quality
The paper might be too moist or too rough. Make sure the media meets HP specifications,
and try to print again. For more information, see 
Select print media.
Check the type of media loaded in the device
• Make sure the tray supports the type of media you have loaded. For more information,
see 
Understand specifications for supported media.
• Make sure you have selected the tray in the print driver that contains the media that
you want to use.
Check the device location and length of USB cable
High electromagnetic fields (such as those generated by USB cables) can sometimes
cause slight distortions to printouts. Move the device away from the source of the
electromagnetic fields. Also, it is recommended that you use a USB cable that is less than
3 meters (9.8 feet) long to minimize the effects of these electromagnetic fields.
Meaningless characters print
If an interruption occurs to a job that is printing, the device might not recognize the rest
of the job.
Cancel the print job and wait for the device to return to the ready state. If the device does
not return to the ready state, cancel all jobs and wait again. When the device is ready,
resend the job. If prompted by the computer to retry the job, click Cancel.
Check the cable connections
If the device and computer are connected with a USB cable, the problem may be due to
a poor cable connection.
Make sure the cable connections at both ends are secure. If the problem persists, turn
off the device, disconnect the cable from the device, turn on the device without connecting
the cable, and delete any remaining jobs from the print spooler. When the Power light is
on and not flashing, reconnect the cable.
Check the document file
The document file may be damaged. If you can print other documents from the same
application, try printing a backup copy of your document, if available.
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112 Maintain and troubleshoot
 
						

							Ink is smearing
Check the print settings
• When you print documents that use a lot of ink, allow more time to dry before handling
the printouts. This is especially true for transparencies. In the printer driver, select the
Best print quality, and also increase the ink drying time and reduce the ink saturation
using the ink volume under the advanced features. However, note that decreasing
ink saturation might give printouts a washed-out quality.
• Color documents that have rich, blended colors can wrinkle or smear when printed
using the Best print quality. Try using another print mode, such as Normal, to reduce
ink, or use HP Premium Paper designed for printing vivid color documents. For more
information, see 
Change print settings.
Check the media type
Some types of media do not accept ink well. For these types of media, ink will dry more
slowly and smearing may occur. For more information, see 
Select print media.
Ink is not filling the text or graphics completely
Check the media type
Some media types are not suitable for use with the device. For more information, see
Select print media.
Check the print cartridges
Make sure the print cartridges are not low on ink. For more information, see 
Manage the
device.
Output is faded or dull colored
Check the print mode
The Fast mode in the printer driver allows you to print at a faster rate, which is good for
printing drafts. To get better results, select Normal or Best. For more information, see
Change print settings.
Check the paper type setting
When printing on transparencies or other special media, select the corresponding media
type in the print driver. For more information, see 
Print on special and custom-sized
media.
Colors are printing as black and white
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For more information,
see 
Change print settings.
Poor print quality and unexpected printouts 113
 
						

							Wrong colors are printing
Check the print settings
Make sure Print in Grayscale is not selected in the printer driver. For more information,
see 
Change print settings.
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Supported print cartridges.
Printout shows bleeding colors
Check the print cartridges
Make sure print cartridges have not been tampered with. Refilling processes and the use
of incompatible inks can disrupt the intricate printing system and result in reduced print
quality and damage to the device. HP does not guarantee or support refilled print
cartridges. For ordering information, see 
HP supplies.
Colors do not line up properly
Check the print cartridges
Make sure the correct print cartridges are installed and the print cartridges are not low
on ink. For more information, see 
Manage the device and Supported print cartridges.
Check the graphics placement
Use the zoom or print preview feature of your software to check for gaps in the placement
of graphics on the page.
Lines or dots are missing from text or graphics
Check the print cartridges
Make sure the print cartridges are not low on ink. For more information, see 
Manage the
device.
Solve paper-feed problems
For information on resolving jams, see Clear paper jams.
Media is not supported for the printer or tray
Use only media that is supported for the device and the tray being used. For more
information, see 
Understand specifications for supported media.
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							Media is not picked up from a tray
• Make sure media is loaded in the tray. For more information, see Load media. Fan
the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite
direction of the curl.
Media is not coming out correctly
• Make sure the output tray extension is extended; otherwise, printed pages may fall
off the device.
• Remove excess media from the output tray. There is a limit to the number of sheets
the tray can hold.
Pages are skewing
• Make sure the media loaded in the trays is aligned to the paper guides. If needed,
pull out the trays from the device and reload the media properly, making sure that the
paper guides are properly aligned.
• Load media into the device only when it is not printing.
Multiple pages are being picked up
• Fan the media before loading.
• Make sure the paper guides are set to the correct markings in the tray for the media
size you are loading. Also make sure the guides are snug, but not tight, against the
stack.
• Make sure the tray is not overloaded with paper.
• Use HP media for optimum performance and efficiency.
Solve paper-feed problems 115
 
						

							Solve copy problems
If the following topics do not help, see Support and warranty for information about HP
support.
No copy came out
•Check the power
Make sure that the power cord is securely connected, and the device turned on.
•Check the status of the device
• The device might be busy with another job. Check the control-panel display for
information about the status of jobs. Wait for any job that is processing to finish.
• The device might be jammed. Check for jams. See 
Clear paper jams.
•Check the trays
Make sure that media is loaded. See 
Load media for more information.
Copies are blank
•Check the trays
• If you are copying from the ADF, make sure that the originals have been loaded
correctly. For more information, see 
Load an original in the automatic document
feeder (ADF).
• If you are copying from the scanner glass, make sure that the ADF is empty.
•Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Select print media for more information.
•Check the settings
The contrast setting might be set too light. Use the Copy button on the control panel
to create darker copies.
Wrong original was copied
Check the trays
If you are copying from the scanner glass, make sure that the ADF is empty.
Documents are missing or faded
•Check the media
The media might not meet Hewlett-Packard media specifications (for example, the
media is too moist or too rough). See 
Select print media for more information.
•Check the settings
The quality setting of Fast (which produces draft-quality copies) might be responsible
for the missing or faded documents. Change to the Normal or Best setting.
•Check the original
• The accuracy of the copy depends on the quality and size of the original. Use the
Copy menu to adjust the brightness of the copy. If the original is too light, the
copy might not be able to compensate, even if you adjust the contrast.
• Colored backgrounds might cause images in the foreground to blend into the
background, or the background might appear in a different shade.
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116 Maintain and troubleshoot