HP OfficeJet J5520 User Manual

							6.Remove the new print cartridge from its packaging and, being careful to touch only
the black plastic, gently remove the plastic tape by using the pink pull tab.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
7.Slide the new print cartridge forward into the empty slot. Then gently push on the
upper part of the print cartridge forward until it clicks into the socket.
If you are installing the tri-color print cartridge, slide it into the left slot.
Work with print cartridges 97
 
						

							If you are installing a black or photo print cartridge, slide it into the right slot.
8.Close the print cartridge door.
Align the print cartridges
The device prompts you to align cartridges every time you install or replace a print
cartridge. You can also align the print cartridges at any time from the control panel or by
using the software you installed with the device. Aligning the print cartridges ensures
high-quality output.
NOTE:If you remove and reinstall the same print cartridge, the device will not prompt
you to align the print cartridges. It remembers the alignment values for that print
cartridge, so you do not need to realign the print cartridges.
To align the print cartridges from the control panel when prompted
1.Make sure you have letter or A4 unused plain white paper loaded in the input tray,
and then press OK.
2.The device prints a test page and calibrates the printer. Recycle or discard the page.
NOTE:If you have colored paper loaded in the input tray when you align the print
cartridges, the alignment will fail. Load unused plain white paper into the input
tray, and then try the alignment again.
If the alignment fails again, you might have a defective sensor or print cartridge.
Contact HP Support. Go to 
www.hp.com/support. If prompted, choose your
country/region, and then click Contact HP for information on calling for technical
support.
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							To align the cartridges from the control panel at any time
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Press 6, then press 2.
This selects Tools and then selects Align Print Cartridge.
4.The device prints a test page and calibrates the printer. Recycle or discard the page.
To align the print cartridges from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
3.Click the Device Services tab.
4.Click Align the Print Cartridges.
The device prints a test page and calibrates the printer. Recycle or discard the page.
Calibrate color
If you are not satisfied with the appearance of colors, you can calibrate the colors
manually to ensure the best print quality.
NOTE:Calibrate the color only when the tri-color and photo print cartridges are
installed together. The photo print cartridge is available for purchase as an optional
accessory. For more information, see 
HP supplies.
Color calibration balances color tints on printed pages. It is only necessary if:
• Printed colors have visibly shifted toward yellow, cyan or magenta.
• There is a color tinge in the gray shades.
Low ink levels in the print cartridges might also produce incorrect colors.
Toolbox: Open the Toolbox. For more information, see 
Toolbox. Click the Printer
Services tab, and then click Calibrate Color and follow the onscreen instructions.
Clean the print cartridges
Use this feature when there is streaking, white lines through any of the lines of color or
when a color is muddy after installing a print cartridge for the first time. Do not clean print
cartridges unnecessarily, as this wastes ink and shortens the life of the ink nozzles.
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							To clean the print cartridges from the control panel
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.Press Setup.
3.Press 6, then press 1.
This selects Tools and then selects Clean Print Cartridge.
The device prints a page that you can recycle or discard.
If copy or print quality still seems poor after you clean the print cartridges, try cleaning
the print cartridge contacts before replacing the affected print cartridge.
To clean the print cartridges from the HP Photosmart Software
1.Load letter, A4, or legal unused plain white paper into the input tray.
2.In the HP Solution Center, click Settings, point to Print Settings, and then click
Printer Toolbox.
NOTE:You can also open the Printer Toolbox from the Print Properties dialog
box. In the Print Properties dialog box, click the Services tab, and then click
Service this device.
The Printer Toolbox appears.
3.Click the Device Services tab.
4.Click Clean the Print Cartridges.
5.Follow the prompts until you are satisfied with the quality of the output, and then click
Done.
If copy or print quality still seems poor after you clean the print cartridges, try cleaning
the print cartridge contacts before replacing the affected print cartridge.
Clean the print cartridge contacts
Clean the print cartridge contacts only if you get repeated messages on the display
prompting you to check a print cartridge after you already have cleaned or aligned the
print cartridges.
Before cleaning the print cartridge contacts, remove the print cartridge and verify that
nothing is covering the print cartridge contacts, then reinstall the print cartridge. If you
continue to get messages to check the print cartridges, clean the print cartridge contacts.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP:Coffee filters are lint-free and work well for cleaning print cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION:Do not use platen cleaners or alcohol to clean the print cartridge
contacts. These can damage the print cartridge or the HP All-in-One.
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							To clean the print cartridge contacts
1.Turn on the device and open the print cartridge door.
The print carriage moves to the far right side of the device.
2.Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE:Depending how long the device is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the
power cord back in.
3.Lightly press down on the print cartridge to release it, and then pull it toward you out
of the slot.
NOTE:Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the device
for more than 30 minutes.
4.Inspect the print cartridge contacts for ink and debris buildup.
5.Dip a clean foam rubber swab or lint-free cloth into distilled water, and squeeze any
excess water from it.
6.Hold the print cartridge by its sides.
7.Clean only the copper-colored contacts. Allow the print cartridges to dry for
approximately ten minutes.
1Copper-colored contacts
2Ink nozzles (do not clean)
8.Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks
into place.
9.Repeat if necessary for the other print cartridge.
10.Gently close the print cartridge door and plug the power cord into the back of the
device.
Clean the area around the ink nozzles
If the device is used in a dusty environment, a small amount of debris might accumulate
inside the device. This debris can include dust, hair, carpet, or clothing fibers. When
Work with print cartridges 101
 
						

							debris gets on the print cartridges, it can cause ink streaks and smudges on printed pages.
Ink streaking can be corrected by cleaning around the ink nozzles as described here.
NOTE:Clean the area around the ink nozzles only if you continue to see streaks
and smudges on your printed pages after you have already cleaned the print
cartridges by using the control panel or the software you installed with the HP All-in-
One.
Make sure you have the following materials available:
• Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart or
leave fibers.
TIP:Coffee filters are lint-free and work well for cleaning print cartridges.
• Distilled, filtered, or bottled water (tap water might contain contaminants that can
damage the print cartridges).
CAUTION:Do not touch the copper-colored contacts or ink nozzles. Touching
these parts can result in clogs, ink failure, and bad electrical connections.
To clean the area around the ink nozzles
1.Turn on the device and open the print cartridge door.
The print carriage moves to the far right side of the device.
2.Wait until the print carriage is idle and silent, and then unplug the power cord from
the back of the device.
NOTE:Depending how long the device is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the
power cord back in.
3.Lightly press down on the print cartridge to release it, and then pull it toward you out
of the slot.
NOTE:Do not remove both print cartridges at the same time. Remove and clean
each print cartridge one at a time. Do not leave a print cartridge outside the device
for more than 30 minutes.
4.Place the print cartridge on a piece of paper with the ink nozzles facing up.
5.Lightly moisten a clean foam rubber swab with distilled water.
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							6.Clean the face and edges around the ink nozzle area with the swab, as shown below.
1Nozzle plate (do not clean)
2Face and edges around the ink nozzle area
CAUTION:Do not clean the nozzle plate.
7.Slide the print cartridge back into the slot. Push the print cartridge forward until it clicks
into place.
8.Repeat if necessary for the other print cartridge.
9.Gently close the print cartridge door and plug the power cord into the back of the
device.
Use a photo print cartridge
You can optimize the quality of the color photos you print and copy with the device by
purchasing a photo print cartridge. Remove the black print cartridge and insert the photo
print cartridge in its place. With the tri-color print cartridge and photo print cartridge
installed, you have a six-ink system, which provides enhanced quality color photos.
When you want to print regular text documents, swap the black print cartridge back in.
Use a print cartridge protector or an airtight plastic container to keep your print cartridge
secure when it is not being used.
NOTE:Photo print cartridges are not supported in all countries/regions.
Store printing supplies
This section covers the following topics:
•
Store print cartridges
•
Use the print cartridge protector
Store print cartridges
Print cartridges can be left in the device for extended periods of time. If you remove the
print cartridges, place them in an airtight container, such as a resealable plastic bag.
Use the print cartridge protector
In some countries/regions, when you purchase a photo print cartridge, you might also
receive a print cartridge protector. In other countries/regions, a print cartridge protector
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							comes in the box with the HP All-in-One. If neither your print cartridge nor the device
came with a print cartridge protector, you can use an airtight plastic container to protect
your print cartridge.
The print cartridge protector is designed to keep a print cartridge secure and prevent it
from drying out when it is not being used. Whenever you remove a print cartridge from
the device with the intention of using it again later, store it in the print cartridge protector.
For example, store the black print cartridge in a print cartridge protector if you are
removing it so you can print high-quality photos with the photo and tri-color print
cartridges.
To insert a print cartridge into the print cartridge protector
▲Place the print cartridge into the print cartridge protector at a slight angle and snap it
securely into place.
To remove the print cartridge from the print cartridge protector
▲Press down on the top of the print cartridge protector to release the print cartridge,
then gently remove the print cartridge out of the print cartridge protector.
Clean the device
This section provides instructions for keeping the device in top working condition. Perform
these maintenance procedures as necessary.
Dust or dirt on the scanner glass, ADF lid backing, or ADF frame can slow down
performance, degrade the quality of scans, and affect the accuracy of special features
such as fitting copies to a certain page size.
Clean the glass
Glass that is dirty from fingerprints, smudges, hair, and dust on the main glass surface
slows down performance and affects the accuracy of features such as Fit to Page.
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							In addition to the main glass surface, you might also need to clean the small glass strip
inside the automatic document feeder. Streaks can occur if the glass strip inside the
automatic document feeder is dirty.
To clean the glass
1.Turn off the device and raise the lid.
2.Clean the glass with a soft cloth or sponge slightly moistened with a nonabrasive
glass cleaner.
CAUTION:Do not use abrasives, acetone, benzene, or carbon tetrachloride on
the glass, since they can damage it. Do not place or spray liquid directly on the
glass. The liquid might seep under the glass and damage the device.
3.Dry the glass with a dry, soft, lint-free cloth to prevent spotting.
4.Turn on the device.
Clean the lid backing
Minor debris can accumulate on the white document backing located underneath the lid
of the device.
To clean the lid backing
1.Turn off the device, unplug the power cord, and raise the lid.
NOTE:Depending how long the device is unplugged, the date and time might
be erased. You might need to reset the date and time later, when you plug the
power cord back in.
2.Clean the white document backing with a soft cloth or sponge slightly moistened with
a mild soap and warm water.
Wash the backing gently to loosen debris. Do not scrub the backing.
3.Dry the backing with a dry, soft, lint-free cloth.
CAUTION:Do not use paper-based wipes, as these might scratch the backing.
4.If further cleaning is needed, repeat the previous steps using isopropyl (rubbing)
alcohol, and wipe the backing thoroughly with a damp cloth to remove any residual
alcohol.
CAUTION:Be careful not to spill alcohol on the glass or exterior of the device,
as this might damage the device.
Clean the exterior
NOTE:Before cleaning the device, turn off the power and unplug the power cord
from the electrical socket.
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the case. The
exterior of the device does not require cleaning. Keep fluids away from the interior of the
device, as well as from the control panel.
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							Clean the automatic document feeder
If the automatic document feeder picks up multiple pages or if it does not pick up plain
paper, you can clean the rollers and separator pad. Lift the automatic document feeder
cover to access the pick assembly inside the automatic document feeder, clean the rollers
or separator pad, and then close the cover.
To clean the rollers or separator pad
1.Remove all originals from the document feeder tray.
2.Lift the automatic document feeder cover (1).
This provides easy access to the rollers (2) and separator pad (3), as shown below.
1Automatic document feeder cover
2Rollers
3Separator pad
3.Lightly dampen a clean lint-free cloth with distilled water, then squeeze any excess
liquid from the cloth.
4.Use the damp cloth to wipe any residue off the rollers or separator pad.
NOTE:If the residue does not come off using distilled water, try using isopropyl
(rubbing) alcohol.
5.Close the cover of the automatic document feeder.
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106 Maintain and troubleshoot