HP OfficeJet J5520 User Manual
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Copyright information © 2007 Copyright Hewlett-Packard Development Company, L.P. Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Acknowledgements Windows and Windows XP are U.S. registered trademarks of Microsoft Corporation. Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Adobe® and Acrobat® are trademarks of Adobe Systems Incorporated. Safety information Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock. 1. Read and understand all instructions in the documentation that comes with the device. 2. Use only a grounded electrical outlet when connecting this product to a power source. If you do not know whether the outlet is grounded, check with a qualified electrician. 3. Observe all warnings and instructions marked on the product. 4. Unplug this product from wall outlets before cleaning. 5. Do not install or use this product near water, or when you are wet. 6. Install the product securely on a stable surface. 7. Install the product in a protected location where no one can step on or trip over the line cord, and the line cord cannot be damaged. 8. If the product does not operate normally, see Maintain andtroubleshoot. 9. There are no user-serviceable parts inside. Refer servicing to qualified service personnel. Accessibility The device provides a number of features that make it accessible for people with disabilities. Visual The device software is accessible for users with visual impairments or low vision through the use of your operating systems accessibility options and features. It also supports most assistive technology such as screen readers, Braille readers, and voice-to-text applications. For users who are color blind, colored buttons and tabs used in the software and on the control panel have simple text or icon labels that convey the appropriate action. Mobility For users with mobility impairments, the device software functions can be executed through keyboard commands. The software also supports Windows accessibility options such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The device doors, buttons, paper trays, and paper guides can be operated by users with limited strength and reach. Support For more details about the accessibility of this product and HPs commitment to product accessibility, visit HPs Web site at www.hp.com/accessibility.
Contents 1 Get started Find other resources for the product .........................................................................................7 Understand the device parts.......................................................................................................8 Front view.............................................................................................................................8 Printing supplies area...........................................................................................................8 Back view..............................................................................................................................9 Control panel buttons and lights...........................................................................................9 Connection information.......................................................................................................10 2 Use the device Use control panel menus..........................................................................................................11 Control-panel message types...................................................................................................11 Status messages................................................................................................................12 Warning messages.............................................................................................................12 Error messages..................................................................................................................12 Critical error messages.......................................................................................................12 Change device settings............................................................................................................12 Use the HP Solution Center ....................................................................................................13 Use the HP photo and imaging software..................................................................................13 Text and symbols......................................................................................................................14 Type numbers and text on the control-panel keypad.........................................................14 To enter text..................................................................................................................15 To enter a space, pause, or symbol.............................................................................15 To erase a letter, number, or symbol............................................................................15 Available symbols for dialing fax numbers.........................................................................15 Load originals...........................................................................................................................16 Load an original in the automatic document feeder (ADF).................................................16 Load an original on the scanner glass................................................................................17 Select print media.....................................................................................................................18 Tips for selecting and using print media.............................................................................18 Understand specifications for supported media.................................................................19 Understand supported sizes.........................................................................................19 Understand supported media types and weights.........................................................20 Set minimum margins.........................................................................................................20 Load media...............................................................................................................................20 Load full-size paper............................................................................................................21 Load 10 x 15 cm (4 x 6 inch) photo paper..........................................................................23 Load index cards................................................................................................................24 Load envelopes..................................................................................................................25 Load other types of paper...................................................................................................26 Print on special and custom-sized media.................................................................................27 Print borderless.........................................................................................................................27 1
Set up speed-dial entries..........................................................................................................28 Set up fax numbers as speed-dial entries or groups..........................................................28 Set up speed-dial entries..............................................................................................28 Set up a speed-dial group............................................................................................28 Print and view a list of speed-dial entries...........................................................................29 View a list of speed-dial entries....................................................................................29 3Print Change print settings................................................................................................................30 Change settings from an application for current jobs.........................................................30 Change default settings for all future jobs..........................................................................30 Print on both sides (duplexing).................................................................................................30 Guidelines for printing on both sides of a page..................................................................31 Perform duplexing..............................................................................................................31 Cancel a print job......................................................................................................................31 4Copy Make copies from the control panel..........................................................................................32 Change the copy settings.........................................................................................................32 Set the number of copies..........................................................................................................33 Set the copy paper size............................................................................................................33 Set the copy paper type from the control panel........................................................................33 Change copy speed or quality from the control panel..............................................................34 Resize an original to fit onto letter or A4 paper........................................................................35 Copy a legal-size document onto letter paper..........................................................................35 Adjust the lightness and darkness of your copy.......................................................................36 Enhance blurred areas of your copy.........................................................................................36 Enhance light areas of your copy from the control panel.........................................................37 Cancel a copy job.....................................................................................................................37 5Scan Scan an original........................................................................................................................38 Scan an original to a program on a computer....................................................................38 Scan from a TWAIN-compliant or a WIA-compliant program...................................................39 Scan from a TWAIN-compliant program.............................................................................39 Scan from a WIA-compliant program..................................................................................39 Edit a scanned original.............................................................................................................39 Edit a scanned photo or graphic.........................................................................................40 Edit a scanned document using optical character recognition (OCR) software.................40 Change scan settings...............................................................................................................40 Cancel a scan job.....................................................................................................................40 2
6Fax Send a fax................................................................................................................................41 Send a basic fax.................................................................................................................41 Send a fax manually from a phone.....................................................................................42 Send a fax using monitor dialing........................................................................................43 Send a fax from memory....................................................................................................44 Schedule a fax to send later...............................................................................................45 Send a fax to multiple recipients from the control panel.....................................................45 Send a color original or photo fax.......................................................................................47 Change the fax resolution and Lighter / Darker settings...................................................47 Change the fax resolution.............................................................................................48 Change the Lighter / Darker setting............................................................................49 Set new default settings...............................................................................................50 Send a fax in Error Correction Mode..................................................................................50 Receive a fax............................................................................................................................50 Receive a fax manually......................................................................................................51 Set up backup fax reception...............................................................................................51 Reprint received faxes from memory..................................................................................52 Poll to receive a fax............................................................................................................52 Forward faxes to another number......................................................................................53 Set the paper size for received faxes.................................................................................54 Set automatic reduction for incoming faxes........................................................................54 Block junk fax numbers......................................................................................................54 Set the junk fax mode...................................................................................................55 Add numbers to the junk fax list...................................................................................55 Remove numbers from the junk fax list........................................................................56 Change fax settings..................................................................................................................56 Configure the fax header....................................................................................................56 Set the answer mode (Auto answer)..................................................................................57 Set the number of rings before answering..........................................................................57 Change the answer ring pattern for distinctive ring............................................................57 Set the fax error correction mode.......................................................................................58 Set the dial type..................................................................................................................58 Set the redial options..........................................................................................................58 Set the fax speed................................................................................................................59 Fax over the Internet................................................................................................................59 Test fax setup...........................................................................................................................60 Use reports...............................................................................................................................60 Print fax confirmation reports..............................................................................................61 Print fax error reports..........................................................................................................61 Print and view the fax log...................................................................................................61 Cancel a fax..............................................................................................................................62 7 Configure and manage Manage the device...................................................................................................................63 Monitor the device..............................................................................................................63 Administer the device.........................................................................................................64 Use device management tools.................................................................................................64 Toolbox...............................................................................................................................64 Toolbox tabs ......................................................................................................................65 Contents 3
Set up faxing for the device......................................................................................................65 Set up faxing (parallel phone systems)..............................................................................66 Choose the correct fax setup for your home or office...................................................66 Select your fax setup case...........................................................................................68 Case A: Separate fax line (no voice calls received).....................................................69 Case B: Set up the device with DSL.............................................................................70 Case C: Set up the device with a PBX phone system or an ISDN line........................71 Case D: Fax with a distinctive ring service on the same line........................................72 Case E: Shared voice/fax line......................................................................................73 Case F: Shared voice/fax line with voice mail..............................................................74 Case G: Fax line shared with computer modem (no voice calls received)...................75 Case H: Shared voice/fax line with computer modem..................................................77 Case I: Shared voice/fax line with answering machine................................................81 Case J: Shared voice/fax line with computer modem and answering machine............82 Case K: Shared voice/fax line with computer dial-up modem and voice mail..............87 Serial-type fax setup...........................................................................................................88 Configure the device.................................................................................................................89 Direct connection................................................................................................................89 Install the software before connecting the device (recommended)..............................90 Connect the device before installing the software........................................................90 Share the device on a locally shared network..............................................................91 Uninstall and reinstall the software...........................................................................................91 8 Maintain and troubleshoot Work with print cartridges.........................................................................................................93 Supported print cartridges..................................................................................................93 Handle the print cartridges.................................................................................................94 Replace the print cartridges................................................................................................94 Align the print cartridges.....................................................................................................98 Calibrate color.....................................................................................................................99 Clean the print cartridges...................................................................................................99 Clean the print cartridge contacts.....................................................................................100 Clean the area around the ink nozzles.............................................................................101 Use a photo print cartridge...............................................................................................103 Store printing supplies......................................................................................................103 Store print cartridges..................................................................................................103 Use the print cartridge protector.................................................................................103 Clean the device.....................................................................................................................104 Clean the glass.................................................................................................................104 Clean the lid backing........................................................................................................105 Clean the exterior.............................................................................................................105 Clean the automatic document feeder..............................................................................106 Troubleshooting tips and resources.......................................................................................108 Solve printing problems..........................................................................................................109 The device shuts down unexpectedly...............................................................................109 Error message appears on control-panel display.............................................................109 The device is not responding (nothing prints)...................................................................109 Device takes a long time to print......................................................................................110 Blank or partial page printed.............................................................................................110 Something on the page is missing or incorrect.................................................................110 Placement of the text or graphics is wrong.......................................................................111 4
Poor print quality and unexpected printouts...........................................................................111 Poor quality printouts........................................................................................................112 Meaningless characters print............................................................................................112 Ink is smearing..................................................................................................................113 Ink is not filling the text or graphics completely................................................................113 Output is faded or dull colored..........................................................................................113 Colors are printing as black and white..............................................................................113 Wrong colors are printing.................................................................................................114 Printout shows bleeding colors.........................................................................................114 Colors do not line up properly...........................................................................................114 Lines or dots are missing from text or graphics................................................................114 Solve paper-feed problems....................................................................................................114 Media is not supported for the printer or tray....................................................................114 Media is not picked up from a tray....................................................................................115 Media is not coming out correctly.....................................................................................115 Pages are skewing...........................................................................................................115 Multiple pages are being picked up..................................................................................115 Solve copy problems..............................................................................................................116 No copy came out.............................................................................................................116 Copies are blank...............................................................................................................116 Wrong original was copied...............................................................................................116 Documents are missing or faded......................................................................................116 Size is reduced.................................................................................................................117 Copy quality is poor..........................................................................................................117 Copy defects are apparent...............................................................................................117 Error messages appear....................................................................................................118 Solve scan problems..............................................................................................................118 Scanner did nothing..........................................................................................................118 Scan takes too long..........................................................................................................118 Part of the document did not scan or text is missing........................................................119 Text cannot be edited.......................................................................................................119 Error messages appear....................................................................................................120 Scanned image quality is poor.........................................................................................120 Scan defects are apparent...............................................................................................121 Solve fax problems.................................................................................................................121 The fax test failed.............................................................................................................122 Troubleshoot installation issues.............................................................................................132 Hardware installation suggestions....................................................................................133 Software installation suggestions.....................................................................................133 Clear paper jams....................................................................................................................134 Avoid paper jams....................................................................................................................135 A HP supplies Order printing supplies online.................................................................................................137 Supplies..................................................................................................................................137 Print cartridges..................................................................................................................137 HP media..........................................................................................................................137 B Support and warranty Hewlett-Packard limited warranty statement..........................................................................139 Obtain electronic support........................................................................................................140 Contents 5
Obtain HP telephone support.................................................................................................140 Before you call..................................................................................................................140 Support process...............................................................................................................140 HP support by phone........................................................................................................141 Phone support period.................................................................................................141 Telephone support numbers.......................................................................................141 Placing a call...............................................................................................................142 After the phone support period...................................................................................143 Additional warranty options..............................................................................................143 Prepare the device for shipment.............................................................................................143 Remove the print cartridges before shipment...................................................................143 Remove the control-panel faceplate.................................................................................145 Pack the device......................................................................................................................146 C Device specifications Physical specifications............................................................................................................147 Product features and capacities.............................................................................................147 Memory specifications............................................................................................................147 System requirements..............................................................................................................148 Print specifications..................................................................................................................148 Copy specifications.................................................................................................................148 Fax specifications...................................................................................................................149 Scan specifications.................................................................................................................149 Environmental specifications..................................................................................................149 Electrical specifications..........................................................................................................150 Acoustic emission specifications (noise levels per ISO 7779)................................................150 D Regulatory information FCC statement........................................................................................................................152 Notice to users in Korea.........................................................................................................152 VCCI (Class B) compliance statement for users in Japan......................................................152 Notice to users in Japan about the power cord......................................................................153 Noise emission statement for Germany.................................................................................153 RoHS notices (China only).....................................................................................................153 Notice to users of the U.S. telephone network: FCC requirements........................................154 Notice to users of the Canadian telephone network...............................................................154 Notice to users in the European Economic Area....................................................................156 Australia wired fax statement.................................................................................................156 Warning for Australia and New Zealand with phone handset.................................................156 Declaration of conformity........................................................................................................157 Regulatory model number......................................................................................................157 Environmental product stewardship program.........................................................................158 Paper use.........................................................................................................................158 Plastics.............................................................................................................................158 Material safety data sheets...............................................................................................158 Recycling program............................................................................................................158 HP inkjet supplies recycling program...............................................................................158 Disposal of waste equipment by users in private households in the European Union................................................................................................................................159 Energy consumption.........................................................................................................159 Index............................................................................................................................... .............161 6