HP Color LaserJet CP6015xh User Manual

							144 mmPressure roller in the fuser (fuser kit).
148 mmFusing roller in the fuser (fuser kit).
To identify if the image drum is the problem, insert an image drum from another HP Color LaserJet
CP6015 series, if one is available, before ordering a new image drum.
If the defect repeats at 94.0 mm (3.75 inch) intervals, try replacing the image drum before replacing the
fuser.
Overhead transparency defects
Overhead transparencies might display any of the image quality problems that any other type of paper
could display, as well as defects specific to transparencies. In addition, because transparencies are
pliable while in the print path, they are subject to being marked by the paper-handling components.
NOTE:Allow transparencies to cool at least 30 seconds before handling them.
●On the printer driver’s Paper tab, select Transparency as the paper type. Also, make sure that
the tray is correctly configured for transparencies.
●Check that the transparencies meet the specifications for this product.
●If transparencies are sticking together in the output bin, set MEDIA TEMP to REDUCED from the
print quality menu. See 
Use manual print modes on page 243.
●Handle transparencies by the edges. Skin oil on the surface of transparencies can cause spots
and smudges.
●Small, random dark areas on the trailing edge of solid fill pages might be caused by transparencies
sticking together in the output bin. Try printing the job in smaller batches.
●If the selected colors are undesirable when printed, select different colors in the software program
or printer driver.
●If you are using a reflective overhead projector, use a standard overhead projector instead.
Print quality problems associated with the environment
If the product is operating in excessively humid or dry conditions, verify that the printing environment is
within specifications. See 
Environmental specifications on page 269. Several optimization modes can
also help with environmental conditions. See 
Use manual print modes on page 243.
Print quality problems associated with jams
●Make sure that all paper is cleared from the paper path.
●If the product recently jammed, print two to three pages to clean the product.
●The paper does not pass through the fuser, causing image defects to appear on subsequent
documents. Print two to three pages to clean the product.
Optimize and improve image quality
The following procedures can be used to solve most image quality problems.
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							If following the procedures do not improve print quality, go to www.hp.com/support/cljcp6015.
Use supported paper
Using unsupported paper or other media in the product can cause a wide variety of image quality
problems. For a list of supported paper types, see 
Supported paper types on page 89.
Calibrate the product
Calibration is a product function that optimizes print quality. If you experience any image-quality
problems, calibrate the product.
1.Press Menu.
2.Press the down arrow 
 to highlight CONFIGURE DEVICE, and then press the checkmark button
.
3.Press the down arrow 
 to highlight PRINT QUALITY, and then press the checkmark button .
4.Press the down arrow 
 to highlight FULL CALIBRATE NOW, and then press the checkmark
button 
.
If this calibration procedure does not fix the image quality problems, perform the following additional
calibration procedure.
1.Press Menu.
2.Press the down arrow 
 to highlight CONFIGURE DEVICE, and then press the checkmark button
.
3.Press the down arrow 
 to highlight PRINT QUALITY, and then press the checkmark button .
4.Press the down arrow 
 to highlight CALIBRATE NEUTRALS, and then press the checkmark
button 
.
Specify the correct paper type
NOTE:The steps can vary; this procedure is most common.
When you load a different paper type into the product, specify the type of paper you are using.
1.After loading the paper tray, specify the paper type at the control panel by using the control panel
buttons. For more information, see 
Load Trays 2, 3, 4, or 5 on page 93. Use the table below to aid
in selecting the best paper type. The same type is then selected in the printer driver at the time of
printing.
2.When you send a print job from your computer, on the File menu in the software program, click
Print.
3.Select the product, and then click Properties or Preferences.
4.Select the Paper/Quality tab.
5.In the Paper Type drop-down box, select More... and then select the paper type that best matches
the paper that is loaded in the product.
If you are using the HP Color LaserJet CP6015 PCL 6 printer driver, select the General Everyday
Printing shortcut and select Paper Type. If you are using the HP Universal Printing PS driver,
select the Paper/Quality tab and then select Paper Type.
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							6.Select the paper type that best matches the paper that is loaded in the product.
Use the table below to help select the best type in the driver. The table maps the default settings
for specific paper types to the types that are listed in the driver and on the product control panel.
For example, if you are using glossy paper that is 125 g/m
2, the type that would be selected in the
printer driver is XHVY Glossy 131-175 g/m2.
Standard paper types and weightsPaper types that can be selected from the printer
driver and control panel
●Normal
●Heavy 1
●Heavy 2
●Heavy 3
●Glossy 1
●Glossy 2
●Glossy 3
●Gloss Film
●OHTUnspecified
Light 1 60-74 g/m2Light 60-74 g/m2
Normal 75-90 g/m2Intermediate 85-95 g/m2
Heavy 1 91-120 g/m2Heavy 111-130 g/m2
Heavy 2 121-163 g/m2Extra Heavy 131-175 g/m2
Heavy 3 164-220 g/m2Cardstock 176-220 g/m2
Gloss 1 91-120 g/m2HVY Glossy 111-130 g/m2
Gloss 2 121-160 g/m2XHVY Glossy 131-175 g/m2
Gloss 3 161-220 g/m2Card Glossy 176-220 g/m2
Gloss FilmHP Tough Paper
OHTColor Laser Transparency
LabelLabels
EnvelopeEnvelope
Envelope 2Heavy Envelope
Designated 1 60-90 g/m2Rough
Designated 2 >91 g/m2Heavy Rough
Clean the fuser
Run the device cleaning page to keep the fuser free of toner and paper particles that can sometimes
accumulate. Accumulation of toner and particles can cause specks to appear on the front or back side
of your print jobs.
HP recommends that you use the cleaning page when there is a print quality issue.
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							A CLEANING message appears on the product control panel display while the cleaning is taking place.
In order for the cleaning page to work correctly, print the page on copier-grade paper (not bond, heavy,
or rough paper). A blank page will be printed when the task is complete. Discard the page.
Create and use the cleaning page
1.Press MENU.
2.Press the up arrow or down arrow 
/ to select CONFIGURE DEVICE, and then press the
checkmark button 
.
3.Press the up arrow or down arrow 
/ to scroll to PRINT QUALITY, and then press the checkmark
button 
.
4.Press the up arrow or down arrow 
/ to scroll to PROCESS CLEANING PAGE, and then press
the checkmark button 
.
5.Discard the printed page. The task is complete.
Respond to control panel error messages
If you see a 54.ERROR  message in the event log, you might need to perform some maintenance
on the product to avoid more errors and to solve print quality problems.
1.Open and then close the right door of the product to log a 54.ERROR  as the latest event in
the event log.
2.Press Menu.
3.Press the down arrow 
 to highlight INFORMATION, and then press the checkmark button .
4.Press down arrow 
 to highlight DIAGNOSTICS, and then press the checkmark button .
5.Press the down arrow 
 to highlight PRINT EVENT LOG, and then press the checkmark button
.
6.Find the most recent event in the log.
●If the event is a 54.OE.01 MEDIA SENSOR event, a service technician needs to replace the
registration second transfer assembly. Contact HP Support at 
www.hp.com/support/
cljcp6015 and provide them with this error code.
●If the event is a 54.OE.02 MEDIA SENSOR event, you need to replace the product transfer
kit. Contact HP Support at 
www.hp.com/support/cljcp6015 and provide them with this error
code.
●If the event is a 54.OE.03 MEDIA SENSOR event, you need to clean the registration second
transfer assembly and the media sensor using the following procedure.
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							Clean the registration second transfer assembly
1.Open the right door.
2.Locate and remove the cleaning brush.
3.Lift the green handle on the transfer-access panel and open the panel.
1
2
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							4.Clean the media sensor with the cleaning brush.
5.Close the transfer access panel, and replace the cleaning brush in its holder.
6.Close the right door.
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							Use manual print modes
Try the following manual print modes to see if they solve the image quality problems. These options can
be found in the Optimize sub-menu under the control panel Print Quality menu. See 
Print Quality menu
on page 22.
●PAPER CURL: The REDUCED setting decreases full speed to 10 PPM (instead of 40 PPM) and
3/4 speed to 7.5 PPM (instead of 30 PPM) in order to reduce paper curl problems.
●PRE-ROTATION: Set this feature to ON if horizontal streaks appear on pages. Using this feature
increases the warmup time for the product.
●FUSER TEMP: If you are seeing a faint image of the page repeated at the bottom of the page or
on the following page, you should first make sure the Paper Type and Print Mode settings are
correct for the type of paper you are using. If you continue to see ghost images on your print jobs,
set the Fuser Temp feature to one of the Alternate settings . Try the ALTERNATE 1 setting first
and see if it solves the problem. If you continue to see the problem, try ALTERNATE 2 and then
ALTERNATE 3. With the ALTERNATE 2 and ALTERNATE 3 settings you may see an extra delay
between jobs.
●TRAY 1: Set the mode to ALTERNATE if you are seeing marks on the back side of the paper when
printing from Tray 1. This increases the frequency of the cleaning cycle.
●GLOSS MODE: Set this feature to HIGH for glossy print jobs, such as photos, if you notice the
gloss finish decreasing after the first page is printed.
●LIGHT MEDIA: Set this feature to ON if you are frequently seeing Fuser Delay Jam or Fuser Wrap
Jam messages, especially when printing on light-weight paper or on jobs with heavy toner
coverage.
●MEDIA TEMP: Set this feature to REDUCED if you are having problems with paper sticking
together in the output bin.
●ENVIRONMENT: Optimizes performance in extreme low temperature environments. Set this
feature to ON if the product is operating in a low-temperature environment and you are having
problems with print quality such as blisters in the printed image.
●LINE VOLTAGE: Optimizes performance in low-voltage conditions. Set this feature to ON if the
product is operating in a low-voltage environment and you are having problems with print quality
such as blisters in the printed image.
●CLEANING FREQUENCY: If you are seeing defects in the printed output that repeat at 38 mm
(1.5 inch) intervals, set this feature to ALTERNATE. This feature increases the frequency at which
the C roller is cleaned. Setting this feature to ALTERNATE might also reduce printing speed and
increase the frequency of consumable replacement.
●D-BLADE BIAS: If you are seeing short white vertical lines in the printed output, set this feature
to ALTERNATE. The ALTERNATE setting might also cause dark spots in the printed output, so
be sure to test this setting on a few print jobs.
●WASTE BIN: Set this feature to ALTERNATE if you are seeing lengthwise toner streaks in your
printed output, especially in jobs with low toner coverage.
●BACKGROUND: Turn this feature on if pages are printing with a shaded background. Using this
feature can reduce gloss levels.
●HEAVY MODE: Sets speed to 30 PPM
 or 24 PPM in order to better feed heavy paper.
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							●PRE-ROTATION: Turn this feature ON if horizontal streaks appear on pages. Using this feature
increases the warm-up time for the device.
●TRACKING CONTROL: Improves color stability by adjusting the bias voltage. Make sure this mode
is set to ON.
Print-quality-troubleshooting pages
Use the built-in print-quality-troubleshooting pages to help diagnose and solve print-quality problems.
1.Press Menu.
2.Press the down arrow 
 to highlight DIAGNOSTICS, and then press the checkmark button .
3.Press the down arrow 
 to highlight PQ TROUBLESHOOTING, and then press the checkmark
button 
 to print the pages.
The product returns to the READY state after printing the print-quality-troubleshooting pages. Follow
the instructions on the pages that print out.
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							Performance problems
ProblemCauseSolution
Pages print but are totally blank.The sealing tape might still be in the print
cartridges.Verify that the sealing tape has been
completely removed from the print
cartridges.
The document might contain blank
pages.Check the document that you are printing
to see if content appears on all of the
pages.
The product might be malfunctioning.To check the product, print a
Configuration page.
Pages print very slowly.Heavier media types can slow the print
job.Print on a different type of media.
Complex pages can print slowly.Proper fusing may require a slower print
speed to ensure the best print quality.
If printed in large batches, narrow paper
can slow the print job.Print on a different paper size or in
smaller batches.
Pages did not print. The product might not be pulling media
correctly.Make sure paper is loaded in the tray
correctly.
If the problem persists, you might need
to replace the pickup rollers and the
separation pad. See 
Customer support
on page 262.
The media is jamming in the device.Clear the jam. See Jams on page 198.
The USB cable might be defective or
incorrectly connected.●Disconnect the USB cable at both
ends and reconnect it.
●Try printing a job that has printed in
the past.
●Try using a different USB cable.
Other devices are running on your
computer.The product might not share a USB port.
If you have an external hard drive or
network switchbox that is connected to
the same port as the product, the other
device might be interfering. To connect
and use the product, you must
disconnect the other device or you must
use two USB ports on the computer.
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							Solve network connectivity problems
If the product is having problems communicating with the network, use the information in this section to
resolve the problem.
Solve network printing problems
NOTE:HP recommends that you use the product CD to install and set up the product on a network.
●Make sure that the network cable is securely seated into the products RJ45 connector.
●Make sure that the Link LED on the formatter is lit. See 
Understand lights on the formatter
on page 234.
●Make sure that the I/O card is ready. Print a configuration page (see 
Information pages
on page 138). If an HP Jetdirect print server is installed, printing a configuration page also prints
a second page that shows the network settings and status.
NOTE:The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/SPX,
Novell NetWare, AppleTalk, and DCL/LLC). Make sure that the correct protocols and network
parameters are set correctly.
On the HP Jetdirect configuration page, verify the following items for your protocol:
◦Under HP Jetdirect Configuration, the status is I/O Card Ready.
◦Protocol status is Ready.
◦An IP address is listed.
◦The configuration method (Config by:) is listed correctly. See the network administrator if you
are not sure which method is correct.
●Try printing the job from another computer.
●To verify that a product works with a computer, use a USB cable to connect it directly to a computer.
You will have to reinstall the printing software. Print a document from a program that has printed
correctly in the past. If this works, a problem with the network might exist.
●Contact your network administrator for assistance.
Verify communication over the network
If the HP Jetdirect configuration page shows an IP address for the product, use this procedure to verify
that you can communicate with the product over the network.
1.Windows: Click Start, click Run, and then type cmd. An MS-DOS command prompt opens.
-or-
Mac: Click Applications, click Utilities, and then open the Terminal application. The terminal
window opens.
2.Type ping followed by the IP address. For example, type ping XXX.XXX.XXX.XXX where
XXX.XXX.XXX.XXX is the IPv4 address that is shown on the HP Jetdirect configuration page. If
the product is communicating over the network, the response is a list of replies from the product.
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