HP Color LaserJet CP6015xh User Manual

							Control-panel message types
Four types of control-panel messages can indicate the status of or problems with the product.
Message typeDescription
Status messagesStatus messages reflect the current state of the product. They inform you of normal product operation
and require no interaction to clear them. They change as the state of the product changes. Whenever
the product is ready, not busy, and has no pending warning messages, the status message
READY appears if the product is online.
Warning messagesWarning messages inform you of data and print errors. These messages typically alternate with the
READY or status messages and remain until you press the checkmark button . Some warning
messages are clearable. If CLEARABLE WARNINGS is set to JOB, the next print job clears these
messages.
Error messagesError messages communicate that some action must be performed, such as adding paper or clearing
a jam.
Some error messages are auto-continuable. If AUTO CONTINUE is set on the menus, the product
will continue normal operation after an auto-continuable error message appears for 10 seconds.
NOTE:Pressing any button during the 10-second auto-continuable error message overrides the
AUTO CONTINUE setting, and a button function takes precedence. For example, pressing the
Stop button pauses printing with an option to cancel the print job.
Critical-error messages Critical error messages inform you of a product failure. Some of these messages can be cleared by
turning the product off and then on. These messages are not affected by the AUTO CONTINUE
setting. If a critical error persists, service is required.
ENWW Control-panel message types 177
 
						

							Control-panel messages
Table 12-1  Control-panel messages
Control panel messageDescriptionRecommended action
10.32.00 Unauthorized Supply
For help press 
 (Help button)
An unauthorized print cartridge has been
installed.1.If the message persists after loading
authorized cartridges, contact
HP Support at 
www.hp.com/support/
cljcp6015.
2.Press the checkmark button 
 to
continue with this print cartridge.
10.90.00 PRINT CARTRIDGE ERROR
For help press 
 (Help button)
REPLACE BLACK PRINT CARTRIDGE
To continue turn off then on
The black print cartridge is defective and
needs to be replaced. Please record
message and contact support. After replacing
the defective cartridge turn the power off then
on to continue.
10.90.09 PRINT CARTRIDGE ERROR
For help press 
 (Help button)
REPLACE COLOR PRINT CARTRIDGES
To continue turn off then on
One of the cyan, magenta, or yellow print
cartridges is defective and needs to be
replaced. Please record the message and
contact support. After replacing the defective
cartridge, turn the power off then on to
continue.
10.90.XY REPLACE 
CARTRIDGEA toner replenishment malfunction has
occurred.Replace the print cartridge.
If replacing the print cartridge does not fix the
problem, replace the corresponding image
drum.
10.XX.YY SUPPLY MEMORY ERROR
For help press 
 (Help button)
The product cannot read or write to at least
one print cartridge e-label or an e-label is
missing from a print cartridge.Reinstall the print cartridge, or install a new
print cartridge.
10.XX.YY SUPPLY MEMORY ERROR
For help press 
 (Help button)
The product cannot read or write to at least
one image drum.
10.10.00-10.10.03 = Missing e-label on print
cartridge
10.10.05-10.10.08 = Missing e-label on
image drum
10.00.00-10.00.03 = Defective e-label on
print cartridge
10.00.05-10.00.08 = Defective e-label on
image drum1.Open the front door.
2.Replace the specified image drum.
3.Close the front door.
11.XX Internal clock error
To continue press 
 (Checkmark
button)The product real time clock has experienced
an error.Whenever the product is turned off and then
turned on again, set the time and date at the
control panel. See Use the control panelon page 12.
If the error persists, you might need to replace
the formatter.
178 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
13.12.XX JAM IN LEFT ACCESSORYThere is a paper jam in third-party output
accessory.1.Follow the onscreen instructions to find
and remove the jammed paper.
2.If the message persists after clearing all
pages, contact HP Support at
www.hp.com/support/cljcp6015.
13.JJ.NT FUSER AREA JAMA jam has occurred in the duplex and feed
area.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1.Open the right door.
2.Turn the blue levers on the fuser to
unlock position.
3.Clear all paper.
4.Turn the blue levers to lock position.
5.Close the right door.
13.JJ.NT FUSER WRAP JAMA jam has occurred in the fuser.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1.Open the right door.
2.Turn the blue levers on the fuser to
unlock position.
3.Clear all paper.
4.Turn the blue levers to lock position.
5.Close the right door.
To prevent jam in future, set the print
optimization mode LIGHT MEDIA to ON. See
Print Quality menu on page 22.
13.JJ.NT JAM ABOVE TOP OUTPUT BINA jam has occurred in the duplex area.1.Clear all paper found in the duplex area
above the output bin.
2.Press the checkmark button 
.
13.JJ.NT JAM IN LOWER RIGHT DOORA jam has occurred in the lower right door.1.Open the lower right door.
2.Clear all paper.
3.Close the lower right door.
13.JJ.NT JAM IN RIGHT DOORA jam has occurred in the duplex and feed
area inside the right door.1.Open the right door.
2.Clear all paper.
3.Close the right door.
13.JJ.NT JAM IN TOP COVERA jam has occurred in the top cover.1.Open the top cover.
2.Clear all paper.
3.Close the top cover.
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 179
 
						

							Control panel messageDescriptionRecommended action
13.JJ.NT JAM IN TRAY 1A jam has occurred in Tray 1.1.Clear all paper from Tray 1.
2.Press the checkmark button 
.
13.JJ.NT JAM IN TRAY A jam has occurred in the indicated tray.1.Open the indicated tray.
2.Clear all paper.
3.Press the checkmark button 
.
13.JJ.NT TRANSFER AND FUSER JAMA jam has occurred inside the right door in the
transfer or fuser area.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1.Open the right door.
2.Open the transfer-access panel and
clear all paper found.
3.Remove the fuser and clear all paper
found.
4.Reinstall fuser and close transfer
access panel.
5.Close the right door.
13.JJ.NT TRANSFER AREA JAMA jam has occurred inside the right door in the
image transfer area.1.Open the right door.
2.Open the transfer-access panel.
3.Clear all paper found.
4.Close the transfer-access panel.
5.Close the right door.
20 INSUFFICIENT MEMORY
To continue press 
 (Checkmark
button)
The product received more data than can fit
in the available memory. You might have tried
to transfer too many macros, soft fonts, or
complex graphics.Press the checkmark button  to print the
transferred data (some data might be lost),
and then simplify the print job or install
additional memory.
22 EIO X BUFFER OVERFLOW
To continue press 
 (Checkmark
button)
Too much data was sent to the EIO card in
the specified slot (x). An incorrect
communications protocol might be in use.Press the checkmark button  to print the
transferred data. (Some data might be lost.)
Check the host configuration. If this message
persists, contact an HP-authorized service or
support provider. (See the HP support flyer,
or go to 
www.hp.com/support/cljcp6015.)
22 EMBEDDED I/O BUFFER OVERFLOW
To continue press 
 (Checkmark
button)
Too much data was sent to the embedded
HP Jetdirect print server.Press the checkmark button  to print the
transferred data. (Some data might be lost.)
Check the host configuration. If this message
persists, contact an HP-authorized service or
support provider. (See the HP support flyer,
or go to 
www.hp.com/support/cljcp6015.)
22 USB I/O BUFFER OVERFLOW
To continue press 
 (Checkmark
button)The products USB buffer has overflowed. Press the checkmark button 
 to print the
transferred data. (Some data might be lost.)
Check the host configuration. If this message
persists, contact an HP-authorized service or
support provider. (See the HP support flyer,
or go to 
www.hp.com/support/cljcp6015.)
Table 12-1  Control-panel messages (continued)
180 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
40 BAD EIO X TRANSMISSIONThe connection between the product and the
EIO card in the specified slot has been
broken.Press the checkmark button  to clear the
error message and continue printing.
Try to reinstall the EIO card.
40 BAD SERIAL TRANSMISSION
To continue press 
 (Checkmark
button)
A serial data error (parity, framing, or line
overrun) occurred as data was being sent by
the computer.Press the checkmark button  to clear the
error message. (Data will be lost.)
40 EMBEDDED I/O BAD TRANSMISSION
To continue press 
 (Checkmark
button)
A temporary printing error has occurred.Press the checkmark button  to clear the
error message. (Data will be lost.)
41.3 UNEXPECTED SIZE IN TRAY 
For help press 
 (Help button)
LOAD TRAY  [TYPE} [SIZE]
To use another tray press 
 (Checkmark
button)
The product detected a different paper size
than expected.Load the tray with the size and type of paper
indicated, or use another tray.
41.3 UNEXPECTED SIZE IN TRAY 
For help press 
 (Help button)
LOAD TRAY  [TYPE} [SIZE]
To use another tray press 
 (Checkmark
button)
The product detected a different paper size
than expected.Following the instructions on the screen, load
the tray with the size and type of paper
indicated, or use another tray.
To use another tray press the checkmark
button 
.
41.5 UNEXPECTED TYPE IN TRAY 
For help press 
 (Help button)
LOAD TRAY  [TYPE] [SIZE]
For help press 
 (Help button)
The product detected a different paper type
than expected.Load the tray with the size and type of paper
indicated, or use another tray.
To use another tray press the checkmark
button 
.
41.5 UNEXPECTED TYPE IN TRAY 
For help press 
 (Help button)
LOAD TRAY  [TYPE] [SIZE]
To use another tray press 
 (Checkmark
button)
The product detected a different paper type
than expected.Load the tray with the size and type of paper
indicated, or use another tray if available.
41. ERROR
For help press 
 (Help button)
To continue press 
 (Checkmark
button)
A temporary printing error has occurred.Press the Help button  to see details.
48.01 TRANSFER UNIT ERROR
For help press 
 (Help button)The transfer belt has dislocated during
printing.Turn product off then on.
If the message persists, contact HP Support
at www.hp.com/support/cljcp6015.
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 181
 
						

							Control panel messageDescriptionRecommended action
50.X FUSER ERRORA fuser error has occurred.Make sure you have the correct fuser. Re-
seat the fuser. Turn the product off, and then
turn the product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/support/cljcp6015.)
51. ERROR
For help press 
 (Help button)
51. ERROR
To continue turn off then on
A printer error has occurred.Turn power off then on.
52. ERROR
To continue turn off then onA printer error has occurred.Turn power off then on.
54. ERROR
To continue turn off then onError requires that the product be turned off
then on.Turn the product off, and then turn the
product on.
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
55.XX.YY DC CONTROLLER ERROR To
continue turn off then onThe print engine is not communicating with
the formatter.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/support/cljcp6015.)
56.X ERROR To continue turn off then onA temporary printing error has occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/support/cljcp6015.)
57.XX ERROR To continue turn off then onA temporary printing error has occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
58.XX ERROR To continue turn off then onA temporary printing error has occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
59.XY ERROR To continue turn off then onA temporary printing error has occurred. Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
Table 12-1  Control-panel messages (continued)
182 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
the HP Support flyer, or go to www.hp.com/
support/cljcp6015.)
60.X ERROR To continue turn off then onThe tray specified by X is not lifting correctly.Follow the instructions on the product control
panel.
66.XY.ZZ OUTPUT DEVICE FAILUREAn error occurred in an external paper-
handling accessory.1.Turn the product power off.
2.Check that the accessory is properly
seated on and connected to the product,
without any gaps between the product
and the accessory. If the accessory
uses cables, disconnect and reconnect
them.
3.Verify that there is no packaging
material in or around the output device.
4.Turn the product power on.
5.If this message persists, contact an HP-
authorized service or support provider.
(See the HP Support flyer, or go to
www.hp.com/support/cljcp6015.)
66.XY.ZZ SERVICE ERROR
For help press 
 (Help button)
66.XY.ZZ INPUT DEVICE ERROR
For help press 
 (Help button)
The external paper-handling controller has
detected a failure.1.Turn power off.
2.Disconnect cables to external paper
handling devices, then reconnect them.
3.Turn power on.
4.Make sure there are no obstructions
near the paper handling device that
could prevent the output bins from
raising or lowering.
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
68.X PERMANENT STORAGE FULL
To continue press 
 (Checkmark
button).
The product NVRAM is full. Some settings
saved in the NVRAM might have been reset
to the factory defaults. Printing can continue,
but some unexpected functions might occur
if an error occurred in permanent storage.Press the checkmark button  to clear the
message. If the message is not cleared, turn
the product off, and then turn the product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP support flyer, or go to 
www.hp.com/support/cljcp6015.)
68.X PERMANENT STORAGE WRITE FAIL
To continue press 
 (Checkmark
button).
The product NVRAM is failing to write.
Printing can continue, but some unexpected
functions might occur if an error occurred in
permanent storage.Press the checkmark button  to clear the
message. If the message is not cleared, turn
the product off, and then turn the product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/support/cljcp6015.)
68.X STORAGE ERROR SETTINGS
CHANGEDOne or more product settings are invalid and
have been reset to the factory-default
settings. Printing can continue, but some
unexpected functions might occur if an error
occurred in permanent storage.Press the checkmark button  to clear the
message. If the message is not cleared, turn
the product off, and then turn the product on.
If this message persists, contact an HP-
authorized service or support provider. (See
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 183
 
						

							Control panel messageDescriptionRecommended action
the HP Support flyer, or go to www.hp.com/
support/cljcp6015.)
69.X ERROR To continue turn off then onA temporary printing error occurred.Turn the product off, and then turn the
product on.
If this message persists, contact an HP-
authorized service or support provider. (See
the HP Support flyer, or go to 
www.hp.com/
support/cljcp6015.)
 FULL
Remove all paper from binThe specified output bin is full.Empty bin and continue printing. Output bins
include the standard top bin, and, if you have
an optional paper handling device, the upper
left bin, middle left bin, lower left bin, or lower
booklet bin
ACTION NOT CURRENTLY AVAILABLE
FOR TRAY X TRAY SIZE CANNOT BE ANY
SIZE/ANY CUSTOM
Canceling…The user attempted to set the registration for
a tray that is set to ANY SIZE or ANY
CUSTOM. Duplex registration is not available
when the size is set to ANY SIZE or ANY
CUSTOM.Configure the tray to a specific size, and then
set the registration for that tray.
BAD DUPLEXER CONNECTIONThe duplexer is not functioning correctly.Turn the product off then on. If this message
persists, contact an HP-authorized service or
support provider. See the HP support flyer, or
go to 
www.hp.com/support/cljcp6015.
BAD OPTIONAL TRAY CONNECTIONThe optional tray is not connected.1.Turn product off
2.Remove and then reinstall optional tray
or trays.
If error persists, contact an HP-authorized
service or support provider. See the
HP support flyer, or go to 
www.hp.com/support/cljcp6015
Calibrating...Displays during calibration.No action is necessary.
CALIBRATION RESET PENDING
For help press 
 (Help button)
PROCESSING…
A calibration reset will occur when all jobs are
processed.To initiate the reset sooner, cancel all jobs by
pressing the STOP button.
CARD SLOT  NOT FUNCTIONAL
For help press 
 (Help button)
The compact flash card in slot  is not
working correctly.Remove the card from the slot indicated, and
replace with a new card.
CARD SLOT DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
CARD SLOT FILE OPERATION FAILED
To clear press 
 (Checkmark button)
A PJL file system command attempted to
perform an illogical operation.Press the checkmark button  to clear.
CARD SLOT FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because the file
system was full.Press the checkmark button  to clear.
CARD SLOT IS WRITE PROTECTED
To clear press 
 (Checkmark button)The file system device is protected and no
new files can be written to it.Press the checkmark button 
 to clear.
Table 12-1  Control-panel messages (continued)
184 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
CHECKING OUTPUT DEVICEAn error has occurred with the output device.Remove and reinstall the output device.
Checking paper pathThe product is checking for possible paper
jams.No action is necessary.
Checking printerThe product is conducting an internal test.No action is necessary.
CHOSEN PERSONALITY NOT
AVAILABLE.
To continue press 
 (Checkmark
button)
A print job requested a product language
(personality) that is not available for this
product. The job will not print and will be
cleared from memory.Print the job by using a printer driver for a
different printer language, or add the
requested language to the product (if
possible). To see a list of available
personalities, print a configuration page. (See
Information pages on page 138.)
CLEANING DISK % COMPLETE
Do not power off
For help press 
 (Help button)
The product is cleaning the hard disk or a
compact flash disk.Do not turn off. The product will automatically
restart when cleaning is complete. Product
functions are unavailable.
Cleaning...A cleaning page is being processed.No action is necessary.
Clearing event logThis message is displayed while the event log
is cleared. The product will exit the menus
once the event log has been cleared.No action is necessary.
Clearing paper pathThe product is attempting to eject jammed
paper.Check progress at the bottom of the display.
CLOSE LOWER RIGHT DOORThe lower right door is open.Close the lower right door.
CLOSE RIGHT DOOR
For help press 
 (Help button)
A door on the right side of the product is open.1.Close the door.
2.If the message persists, contact
HP Support at 
www.hp.com/support/
cljcp6015.
CLOSE TOP COVERThe top cover is open.Close the top cover.
CODE CRC ERROR SEND FULL RFU ON
 PORTAnd error has occurred during a firmware
upgrade.If the message persists, contact HP Support
at www.hp.com/support/cljcp6015.
COLOR RFU FAILED SEND FULL RFU ON
 PORTAnd error has occurred during a firmware
upgrade.If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
CONNECT OUTPUT DEVICENo external output device is installed.1.Turn power off.
2.Connect output device product cable.
3.Turn power on.
To continue without output device, turn power
off, remove the output accessory bridge, and
then turn power on.
If error persists, contact an HP-authorized
service or support provider. See the
HP support flyer, or go to 
www.hp.com/
support/cljcp6015
Cooling Device...The product is adding additional pauses to
the print cycle in order to cool down.The product has recently experienced a
period of heavy usage, so it has entered a
cooling cycle in order to maintain a supported
operating temperature. No action is
necessary.
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 185
 
						

							Control panel messageDescriptionRecommended action
CORRUPT FIRMWARE IN EXTERNAL
ACCESSORY
For help press 
 (Help button)
The product detected corrupt firmware in the
input or output accessory.An external accessory of the product requires
a firmware upgrade. Printing can continue if
other inputs or outputs are available, but jams
may occur if the job uses the corrupt external
accessory. To view the upgrade procedure
and download the most recent firmware, go
to 
www.hp.com/support/cljcp6015.
DATA RECEIVED
To print last page press 
 (Checkmark
button)
The product is waiting for the command to
print the last page.Press the checkmark button  to print the
last page.
DATE/TIME= YYYY/MMMM/DD HH:MM
To change press 
 (Checkmark button)
To skip press STOP
The current date and time set for the product.Press the checkmark button  to set the
date and time or press the stop button to skip
setup.
Deleting private jobsThe product is deleting a private stored job.No action is necessary.
Deleting...The product is currently deleting the stored
job.No action is necessary.
Device shutting down...Device is shutting down.No action is necessary.
EIO  disk initializingThe specified EIO disk device is initializing.No action is necessary.
EIO  disk is spinning upEIO disk device in slot  is spinning up its
platter. Jobs that require disk access must
wait.No action is necessary.
EIO  DISK NOT FUNCTIONAL
For help press 
 (Help button)
The EIO disk in slot  is not working
correctly.1.Turn product off.
2.Remove disk from the slot indicated.
3.Replace with new disk.
4.Turn product on.
EIO DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
EIO FILE OPERATION FAILED
To clear press 
 (Checkmark button)
A PJL file system command attempted to
perform an illogical operation.Press the checkmark button  to clear.
EIO FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because the file
system was full.Press the checkmark button  to clear.
EIO IS WRITE PROTECTED
To clear press 
 (Checkmark button)
The file system device is protected and no
new files can be written to it.Press the checkmark button  to clear.
EXTERNAL DEVICE INITIALIZINGThe external paper handling device is
initializing.No action is necessary.
FINISHING PROCESS NOT FUNCTIONAL
For help press 
 (Help button)A finishing process has failed. Press the help button 
 for help.
Table 12-1  Control-panel messages (continued)
186 Chapter 12   Solve problems ENWW