HP Color LaserJet CP6015xh User Manual

							5.Check each staple cartridge for jammed staples.
a.On each staple cartridge, press down on the green plastic tabs while lifting the jam clearance
plate.
CAUTION:Do not place your fingers or hands underneath the staple cartridge during this
procedure.
3
2
1
b.Remove any jammed staples. Remove any damaged staples and the entire sheet of staples
that the damaged staples were attached to.
c.Press down on the jam clearance plate to close it.
CAUTION:Do not place your fingers or hands underneath the staple cartridge during this
procedure.
6.Pull the staple cartridge unit forward, and swing it downward to the original position. Push in on the
handle to lock it into position.
1
2
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							7.Push the staple carriage back into the booklet maker.
8.Close the front door of the booklet maker.
Jam recovery
This product provides a jam recovery feature that reprints jammed pages. The following options are
available:
●AUTO — The product attempts to reprint jammed pages when sufficient memory is available.
●OFF — The product does not attempt to reprint jammed pages. Because no memory is used to
store the most recent pages, performance is optimal.
NOTE:When using this option, if the product runs out of paper and the job is being printed on
both sides, some pages can be lost.
●ON — The product always reprints jammed pages. Additional memory is allocated to store the last
few pages printed. This might cause overall performance to suffer.
Set the jam recovery feature
1.Press Menu.
2.Press the down arrow 
 to highlight CONFIGURE DEVICE, and press the checkmark button .
3.Press the down arrow 
 to highlight SYSTEM SETUP, and press the checkmark button .
4.Press the down arrow 
 to highlight JAM RECOVERY, and press the checkmark button .
5.Press the down arrow or up arrow 
/ to highlight the appropriate setting, and press the checkmark
button 
.
6.Press Menu to return to the READY state.
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							Paper-handling problems
Use only paper that meets the specifications outlined in the HP LaserJet Printer Family Print Media
Guide.
Product feeds multiple sheets
Product feeds multiple sheets
Cause
Solution
The input tray is overfilled. Open the tray and verify that the
paper stack is below the maximum stack height mark.Remove excess paper from the input tray.
Print paper is sticking together.Remove paper, flex it, rotate it 180 degrees or flip it over, and
then reload it into the tray.
NOTE:Do not fan paper. Fanning can cause static electricity,
which can cause paper to stick together.
Paper does not meet the specifications for this product.Use only paper that meets HP paper specifications for this
product.
Trays  are not  properly adjusted. Make sure that the paper guides match the size of paper being
used.
Product feeds incorrect page size
Product feeds incorrect page size
Cause
Solution
The correct size paper is not loaded in the input tray.Load the correct size paper in the input tray.
The correct size paper is not selected in the software program
or printer driver.Confirm that the settings in the software program and printer
driver are correct, because the software program settings
override the printer driver and control panel settings, and the
printer driver settings override the control panel settings. For
more information, see 
Change printer-driver settings for
Windows on page 53 or Change printer-driver settings forMacintosh on page 60.
The correct size paper for the tray is not selected in the product
control panel.From the control panel, select the correct size paper for the
tray.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the paper guides are touching the paper.
Product pulls from incorrect tray
Product pulls from incorrect tray
Cause
Solution
You are using a driver for a different product.Use a driver for this product.
The specified tray is empty. Load paper in the specified tray.
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							Product pulls from incorrect tray
Cause
Solution
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Paper does not feed automatically
Paper does not feed automatically
Cause
Solution
Manual feed is selected in the software program.Load Tray 1 with paper, or, if the paper is loaded, press the
checkmark button 
.
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper into the input tray.
Paper from a previous jam has not been completely removed.Open the product and remove any paper in the paper path.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper.Verify that the rear and width paper guides are touching the
paper.
The manual-feed prompt is set to ALWAYS. The product
always prompts for manual feed, even if the tray is loaded.Open the tray, reload the media, and then close the tray.
Or, change the manual-feed prompt setting to UNLESS
LOADED, so that the product prompts for manual feed only
when the tray is empty.
The USE REQUESTED TRAY setting on the product is set to
EXCLUSIVELY, and the requested tray is empty. The product
will not use another tray.Load the requested tray.
Or, change the setting from EXCLUSIVELY to FIRST on the
CONFIGURE DEVICE menu. The product can use other trays
if no media is loaded in the specified tray.
Paper does not feed from Tray 2, 3, 4, or 5
Paper does not feed from Tray 2, 3, 4, or 5
Cause
Solution
The correct size paper is not loaded.Load the correct size paper.
The input tray is empty.Load paper in the input tray.
The correct paper type for the input tray is not selected in the
product control panel.From the product control panel, select the correct paper type
for the input tray.
Paper from a previous jam has not been completely removed.Open the product and remove any paper in the paper path.
Closely inspect the fuser area for jams.
None of the optional trays appear as input tray options. The optional trays only display as available if they are installed.
Verify that any optional trays are correctly installed. Verify that
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							Paper does not feed from Tray 2, 3, 4, or 5
Cause
Solution
the printer driver has been configured to recognize the optional
trays.
An optional tray is incorrectly installed.Print a configuration page to confirm that the optional tray is
installed. If not, verify that the tray is correctly attached to the
product.
The paper size is not configured correctly for the input tray.Print a configuration page or use the control panel to determine
the paper size for which the tray is configured.
The guides in the tray are not against the paper. Verify that the guides are touching the paper.
Transparencies or glossy paper will not feed
Transparencies or glossy paper will not feed
Cause
Solution
The correct paper type is not specified in the software or printer
driver.Verify that the correct paper type is selected in the software or
printer driver.
The input tray is overfilled.Remove excess paper from the input tray. Do not load more
than 200 sheets of glossy paper or glossy film, or more than
100 transparencies in Tray 2, 3, 4, or 5. Do not exceed the
maximum stack height marks for Tray 1.
Paper in another input tray is the same size as the
transparencies, and the product is defaulting to the other tray.Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
The tray containing the transparencies or glossy paper is not
configured correctly for type.Make sure that the input tray containing the transparencies or
glossy paper is selected in the software program or printer
driver. Use the product control panel to configure the tray to
the paper type loaded.
Transparencies or glossy paper might not meet supported
paper specifications.Use only paper that meets the HP paper specifications for this
product.
High-humidity environments may cause glossy paper not to
feed, or to feed too many sheets.Print glossy paper from Tray 2, 3, 4, or 5 for best results.
Avoid printing glossy paper in high humidity conditions. When
printing glossy paper, removing the paper from the wrapper
and letting it rest for a few hours can improve feeding into the
product. However, letting paper rest in humid environments
may also cause blisters.
CAUTION:HP Color Laser Presentation Paper, Glossy (Q2546A) is not supported with this product.
Using this type of paper can cause a fuser jam that might require the replacement of the fuser. Two
recommended alternatives are HP Color LaserJet Presentation Paper, Soft Gloss (Q6541A) and
HP Color LaserJet Brochure Paper, Glossy (Q6611A, Q6610A). For a list of supported paper types, see
Supported paper types on page 89.
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							Envelopes jam or will not feed in the product
Envelopes jam or will not feed in the product
Cause
Solution
Envelopes are loaded in an unsupported tray. Only Tray 1 can
feed envelopes.Load envelopes into Tray 1.
Envelopes are curled or damaged.Try using different envelopes. Store envelopes in a controlled
environment.
Envelopes are sealing because the moisture content is too
high.Try using different envelopes. Store envelopes in a controlled
environment.
Envelope orientation is incorrect.Verify that the envelope is loaded correctly.
This product does not support the envelopes being used.Refer to the HP LaserJet Printer Family Print Media Guide.
Tray 1 is configured for a size other than envelopes. Configure Tray 1 size for envelopes.
Output is curled or wrinkled
Output is curled or wrinkled
Cause
Solution
Paper does not meet the specifications for this product.Use only paper that meets the HP paper specifications for this
product.
Paper is damaged or in poor condition.Remove paper from the input tray and load paper that is in
good condition.
Product speed needs to be reduced.Set the PAPER CURL option in the Print Quality menu to
REDUCED to decrease full speed to 10 ppm (instead of 40
ppm) and 3/4 speed to 7.5 ppm (instead of 30 ppm).
Product is operating in an excessively humid environment.Verify that the printing environment is within humidity
specifications.
You are printing large, solid-filled areas.Large, solid-filled areas can cause excessive curl. Try using a
different pattern.
Paper used was not stored correctly and might have absorbed
moisture.Remove paper and replace it with paper from a fresh,
unopened package.
Paper has poorly cut edges.Remove paper, flex it, rotate it 180 degrees or turn it over, and
then reload it into the input tray. Do not fan paper. If the problem
persists, replace the paper.
The specific paper type was not configured for the tray or
selected in the software.Configure the software for the paper (see the software
documentation). Configure the tray for the paper, see Load
paper and print media on page 92.
The paper has previously been used for a print job. Do not re-use paper.
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							Product will not duplex or duplexes incorrectly
Product will not duplex (print 2-sided jobs) or duplexes incorrectly
Cause
Solution
You are trying to duplex on unsupported paper.Verify that the paper is supported for duplex printing.
The printer driver is not set up for duplex printing.Set up the printer driver to enable duplex printing.
The first page is printing on the back of preprinted forms or
letterhead.Load preprinted forms and letterhead in Tray 1 with the
letterhead or printed side down, with the top of the page toward
the back of the product. For Tray 2, 3, 4 and 5, load the paper
printed side up with the top of the page toward the back of the
product.
The product model does not support automatic 2-sided
printing.The HP Color LaserJet CP6015n does not support automatic
2-sided printing.
The product configuration is not set for duplexing. In Windows, run the automatic configuration feature:
1.Click the Start button, point to Settings, and then click
Printers (for Windows 2000) or Printers and Faxes (for
Windows XP).
2.Right-click the HP product icon, and then click
Properties or Printing Preferences.
3.Click the Device Settings tab.
4.Under Installable Options, click Update Now in the
Automatic Configuration list.
ENWWPaper-handling problems 233
 
						

							Understand lights on the formatter
Three LEDs on the formatter indicate that the product is functioning correctly.
1
2
1Heartbeat LED
2HP Jetdirect LEDs
HP Jetdirect LEDs
The embedded HP Jetdirect print server has two LEDs. The yellow LED indicates network activity, and
the green LED indicates the link status. A blinking yellow LED indicates network traffic. If the green LED
is off, a link has failed.
For link failures, check all of the network cable connections. In addition, you can try to manually configure
the link settings on the embedded print server by using the product control-panel menus.
1.Press Menu.
2.Press the down arrow 
 to highlight CONFIGURE DEVICE, and then press the checkmark button
.
3.Press the down arrow 
 to highlight I/O, and then press checkmark button .
4.Press the down arrow 
 to highlight EMBEDDED JETDIRECT MENU, and then press the
checkmark button 
.
5.Press the down arrow 
 to highlight LINK SPEED, and then press the checkmark button .
6.Select the appropriate link speed, and then press the checkmark button 
.
Heartbeat LED
The heartbeat LED indicates that the formatter is functioning correctly. While the product is initializing
after you turn it on, the LED blinks rapidly, and then turns off. When the product has finished the
initialization sequence, the heartbeat LED pulses on and off.
If the heartbeat LED is off, the formatter might have a problem. Contact an HP-authorized service or
support provider. See the HP support flyer, or go to 
www.hp.com/go/cljcp6015_firmware.
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							Solve image quality problems
This section helps you define print quality problems and what to do to correct them. Often print quality
problems can be handled easily by making sure that the product is properly maintained, using paper
that meets HP specifications, or running a cleaning page.
Example print quality problems
Some print quality problems arise from use of inappropriate paper.
●Use paper that meets HP paper specifications.
●The surface of the paper is too rough. Use paper that meets HP paper specifications.
●The printer driver setting or paper tray setting might be incorrect. Be sure that you have configured
the paper tray at the product control panel and have also selected the correct driver setting for the
paper that you are using.
●The print mode might be set incorrectly, or the paper might not meet recommended specifications.
●The transparencies you are using are not designed for proper toner adhesion. Use only
transparencies designed for HP Color LaserJet products.
●The moisture content of the paper is uneven, too high, or too low. Use paper from a different source
or from an unopened ream of paper.
●Some areas of the paper reject toner. Use paper from a different source or from an unopened ream
of paper.
●The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this
solves your problem, consult with the printer of your letterhead to verify that the paper used meets
the specifications for this product.
●Several optimize print modes can be used to address print quality issues. See 
Print Quality menu
on page 22.
Repetitive defects ruler
If defects repeat at regular intervals on the page, use this ruler to identify the cause of the defect. Place
the top of the ruler at the first defect. The marking that is beside the next occurrence of the defect
indicates which component needs to be replaced.
ENWW Solve image quality problems 235
 
						

							(0)
(40mm) (36mm)
(50mm)
(71mm)
 (94mm)
(144mm)
(148mm)(82mm)
36 mmDeveloper roller in an image drum.
The print quality defect will be in one of the four image drums (image drum).
40 mmCharge roller in an image drum.
The print quality defect will be spots or dots sometimes caused when feeding labels and will be in one of the four
image drums (image drum).
50 mmTransfer 1 roller in the transfer unit (transfer kit).
71 mmTransfer 2 roller in the roller kit (transfer kit).
82 mmTension in the transfer unit (transfer kit).
94 mmImage drum.
The print quality defect will be in one of the four image drums (image drum).
236 Chapter 12   Solve problems ENWW