HP Color LaserJet CP6015xh User Manual

							Control panel messageDescriptionRecommended action
INCOMPATIBLE FUSERThe incorrect fuser was installed.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1.Open right door.
2.Turn blue levers to unlock position.
3.Remove incompatible fuser.
4.Install correct fuser.
5.Turn blue levers to lock position.
6.Close the right door.
INCOMPATIBLE ROLLER KITInstalled roller kit is incompatible.1.Open right door.
2.Remove incompatible roller kit.
3.Install correct roller kit.
4.Close the right door.
Initializing permanent storageDisplayed when the product is turned on to
show that permanent storage is being
initialized.No action is necessary.
INPUT PAPER PATH OPEN
For help press 
 (Help button)
The paper path between the product and the
external paper handling input device is open
and must be closed before printing can
continue.Close the paper path.
INSTALL  CARTRIDGE
For help press 
 (Help button)
The print cartridge has been removed or has
been installed incorrectly.Replace or reinstall the print cartridge
correctly to continue printing. See 
Changeprint cartridges on page 152.
INSTALL  DRUM
For help press 
 (Help button)
One or more of the  drums have been
removed or installed incorrectly.Replace or reinstall the image drum correctly
to continue printing. See 
Change imagedrums on page 154.
INSTALL FUSER
For help press 
 (Help button)
The fuser has been removed or installed
incorrectly.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1.Open right door.
2.Turn blue levers to unlock position.
3.Install or adjust fuser.
4.Turn blue levers to lock position.
5.Close the right door.
INSTALL ROLLER UNIT
For help press 
 (Help button)The roller unit has been removed or installed
incorrectly.1.Open right door.
2.Open transfer access panel.
3.Install or adjust roller unit.
4.Close the transfer access panel.
5.Close the right door.
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 187
 
						

							Control panel messageDescriptionRecommended action
INSTALL SUPPLIES
For status press 
 (Checkmark button)
Press the checkmark button  to identify
which supplies need replaced.Insert the supply item or make sure the
installed supply item is fully seated.
INSTALL TRANSFER UNITThe transfer unit has been removed or
installed incorrectly.1.Open right door.
2.Open transfer access panel. Push locks
upward.
3.Install or transfer unit.
4.Close the transfer access panel.
5.Close the right door.
INSUFFICIENT MEMORY TO LOAD
FONTS/DATA
For help press 
 (Help button)
USB STORAGE 
To continue press 
 (Checkmark
button).
The product does not have enough memory
to load the data (for example, fonts or
macros) from the location specified.To continue without this information press the
checkmark button . If the message
persists, add more memory.
INTERNAL DISK DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
INTERNAL DISK FILE OPERATION
FAILED
To clear press 
 (Checkmark button)
A PJL file system command attempted to
perform an illogical operation.Press the checkmark button  to clear.
INTERNAL DISK FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because the file
system was full.Press the checkmark button  to clear.
INTERNAL DISK IS WRITE PROTECTED
To clear press 
 (Checkmark button)
The file system device is protected and no
new files can be written to it.Press the checkmark button  to clear.
INTERNAL DISK NOT FUNCTIONALThe internal disk is not working correctly.Turn product off and then on. If the message
persists, contact HP Support at 
www.hp.com/support/cljcp6015.
INTERNAL DISK SPINNING UPThe internal disk is spinning up its platter.
Jobs that require disk access must wait.No action is necessary.
JOB NOT STAPLED DUE TO MIXED SIZESA job sent to the optional paper handling
device was not stapled because it had mixed
sizes of paper.Resend the job using only one size of paper.
LOAD TRAY 1 [Type] [Size]
For help press 
 (Help button)
This message appears when Tray 1 is
selected but is not loaded, and no other paper
trays are available for use.Load Tray 1 with requested paper and then
press the checkmark button 
 to continue.
LOAD TRAY 1 [Type] [Size]
To continue press 
 (Checkmark
button)
For help press 
 (Help button)Tray 1 is loaded and configured for a type and
size other than the one specified in the job.1.If the correct paper is loaded, press the
checkmark button 
.
2.Otherwise, remove the incorrect paper
and load Tray 1 with the specified paper.
3.If prompted, confirm the size and type of
paper loaded.
Table 12-1  Control-panel messages (continued)
188 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
4.Confirm that the paper guides are in the
correct position.
5.To use another tray, remove paper from
Tray 1 and then press the checkmark
button 
.
LOAD TRAY 1 [Type] [Size]
To use another tray press 
 (Checkmark
button)
For help press 
 (Help button)
This message appears when Tray 1 is
selected but is not loaded, and other paper
trays are available for use.1.Load the correct paper in the tray.
2.If prompted, confirm the size and type of
paper loaded.
3.Otherwise, press the 
 checkmark
button to select another tray.
Loading program  Do not power offPrograms and fonts can be stored on the
product’s file system and are loaded into
RAM when the product is turned on. The
number XX specifies a sequence number
indicating the current program being loaded.No action necessary. Do not turn the product
off.
MANUALLY FEED  
For help press 
 (Help button)
This message appears when Tray 1 is
selected but is not loaded, and other paper
trays are available for use.Load tray with requested paper. If paper is
already in tray, press the help button  to exit
message and then press the checkmark
button 
 to print. To use another tray, clear
paper from Tray 1, press the help button  to
exit message and then press the checkmark
button 
.
MANUALLY FEED  
To continue press 
For help press  (Help button)
This message appears when Tray 1 is
selected but is not loaded, and other paper
trays are available for use.Load tray with requested paper.
To override the message, press the
checkmark button 
 to use a type and size
of paper that is available in another tray.
MANUALLY FEED  
To use another tray press 
 (Checkmark
button)
For help press 
 (Help button)
The specified job requires a manual feed.Load tray with requested paper. If paper is
already in tray, press the help button 
 to exit
message and then press the checkmark
button 
 to print. To use another tray, clear
paper from Tray 1, press the help button  to
exit message and then press the checkmark
button 
.
MANUALLY FEED OUTPUT STACK
Then press 
 (Checkmark button) to
print second sides
The product has printed the first side of a
manual duplex job and is waiting for the user
to insert the output stack to print the second
side.1.Maintaining the same orientation,
remove document from the output bin.
2.Flip document printed side up.
3.Load document in Tray 1.
4.Press the 
 (Checkmark button) to
print.
Moving solenoid
To exit press STOPThe solenoid is moving as part of a
component test.No action is necessary.
Moving solenoid and motor
To exit press STOPThe solenoid and a motor are moving as part
of a component test.No action is necessary.
No stored jobsDisplayed when the user enters the
RETRIEVE JOB menu and there are no jobs
to retrieve.No action is necessary.
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 189
 
						

							Control panel messageDescriptionRecommended action
NON HP SUPPLY IN USE
For help press 
 (Help button)
A non HP supply is in use.A user authorized the use of non HP supplies
when the HP supply was replaced. Any
product repair required as a result of using
non HP supplies is not covered under
warranty. Certain features may not be
accurate or available.
Non-HP supply installedA refilled color or a cloned color/mono
cartridge has been installed, and the product
previously used all genuine HP supplies. It
can also appear when an unauthorized
cartridge has been installed, and the product
previously used all genuine supplies.Install a genuine HP cartridge, or press the
checkmark button 
 to override the
condition.
OPEN AND CLOSE TRAY 2
For help press 
 (Help button)
The transfer unit has not been detensioned
after shipping.Open and close Tray 2.
ORDER  CARTRIDGEThe identified print cartridge is nearing the
end of its useful life.
Printing will continue until a supply needs to
be replaced.Order a replacement print cartridge.
ORDER  CARTRIDGE LESS
THAN XXXX PAGESThe identified cartridge is nearing the end of
its useful life. The product is ready and will
continue for the estimated number of pages
indicated. Estimated pages remaining is
based upon the historical page coverage of
this product.Order a replacement cartridge. Printing can
continue until the cartridge must be replaced
ORDER  DRUMThe identified drum is nearing the end of its
useful life.
Printing will continue until a supply needs to
be replaced.Order a replacement drum.
ORDER  DRUM LESS THAN
XXXX PAGESThe identified drum is nearing the end of its
useful life. The product is ready and will
continue for the estimated number of pages
indicated. Estimated pages remaining is
based upon the historical page coverage of
this product.Order a replacement drum. Printing can
continue until the drum must be replaced.
ORDER FUSER KIT LESS THAN XXX
PAGES
For help press The fuser is near end of life. The product is
ready and will continue for the estimated
number of pages indicated. Printing will
continue until a supply needs to be replaced.Order a replacement fuser kit.
ORDER ROLLER KIT LESS THAN XXX
PAGESThe identified roller kit is nearing the end of
its useful life. The product is ready and will
continue for the estimated number of pages
indicated. Estimated pages remaining is
based upon the historical page coverage of
this product.Order a replacement roller kit.
ORDER STAPLE CARTRIDGE
To continue press 
 (Checkmark
button)
The staple cartridge has reached the low
threshold. Printing and stapling will continue
until the staples need to be replaced.Order a staple cartridge. Press the
checkmark button  to continue printing.
ORDER SUPPLIESMore than one supply needs to be replaced
or is nearing the end of its useful life.Order the necessary supplies.
Table 12-1  Control-panel messages (continued)
190 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
ORDER TRANSFER KITThe transfer kit is near end of life. Printing can
continue.Order a replacement transfer kit.
ORDER TRANSFER KIT LESS THAN XXX
PAGES
For help press 
 (Help button)
The transfer unit is near end of life. The
product is ready and will continue printing for
the estimated number of pages.Pages remaining for this supply have
reached the low threshold. Printing will
continue until a supply needs to be replaced.
OUTPUT ACCESSORY BRIDGE
ATTACHED
To continue turn power off then onThe output accessory bridge was attached
while the product was on. Printing cannot
continue.1.Turn the product off.
2.Attach the output device.
3.Turn the product on.
OUTPUT ACCESSORY BRIDGE
DISCONNECTED
For help press 
 (Help button)
The output accessory bridge was removed
while the product was on. Printing cannot
continue.1.Turn power off.
2.Verify output accessory bridge and
output device is connected correctly.
3.Turn power on.
To continue without the output accessory
bridge, turn power off, attach a standard
output tray, and then turn power on.
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
OUTPUT ACCESSORY BRIDGE FAILURE
For help press 
 (Help button)
The output accessory bridge has failed.1.Turn power off.
2.Verify output accessory bridge is
connected correctly.
3.Turn power on.
If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015
Password or name is incorrect. Please
enter correct login.The user name or password was typed
incorrectly.Retype the user name and password.
Paused
To return to ready press STOPThe product is paused, and there are no error
messages pending at the display. The I/O
continues receiving data until memory is full.Press the Stop key.
Performing COLOR BAND TESTThe color-band test is being performed.No action is necessary.
Performing... PAPER PATH TESTThe product is performing a paper path test.No action is necessary.
Please waitThe product is in the process of clearing data.No action is necessary.
PRINTING The product is generating the specified
report. The product will return to the online
Ready state when the page is completed.No action is necessary.
PRINTING STOPPED
To continue press 
 (Checkmark
button)
Time has expired on the Print/Stop test.Press the checkmark button  to continue.
PROCESSING DUPLEX JOB
Do not grab paper until job completesPaper temporarily comes into the output bin
while printing a duplex job. Do not attempt to
remove the pages until the job is complete.Do not grab paper as it temporarily comes
into the output bin. The message will
disappear when the job is finished.
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 191
 
						

							Control panel messageDescriptionRecommended action
Processing...The product is currently processing a job but
is not yet picking pages. When paper motion
begins, this message will be replaced by a
message that indicates which tray the job is
being printed from.No action is necessary.
Processing... from tray The product is actively processing a job from
the designated tray.No action is necessary.
Processing...copy  of The product is currently processing or
printing collated copies. The message
indicates that copy X of Y total copies is
currently being processed.No action is necessary.
RAM DISK DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
RAM DISK FILE OPERATION FAILED
To clear press 
 (Checkmark button)
A PJL file system command attempted to
perform an illogical operation.Press the checkmark button  to clear.
RAM DISK FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because the file
system was full.Press the checkmark button  to clear.
RAM DISK IS WRITE PROTECTED
To clear press 
 (Checkmark button)
The file system device is protected and no
new files can be written to it.Press the checkmark button  to clear.
READYThe product is online and ready for data. No
status or device attendance messages are
pending at the display.No action is necessary.
Ready The product is online and ready.No action is necessary.
Ready Diagnostics mode
To exit press STOPThe product is in Diagnostics mode.To stop Diagnostic mode, press the Stop
button.
Receiving upgradeA firmware upgrade is in progress.Do not turn the product off until the product
returns to READY.
REMOVE ALL CARTRIDGES AND DRUMSRemove image drums during component
test.1.Open front door.
2.Remove image drums and cartridges.
3.Close the front door.
REMOVE ALL IMAGE DRUMS
TO EXIT PRESS STOPRemove image drums during component
test.1.Open front door.
2.Remove image drums.
3.Close the front door.
Remove or install cartridge/drum pairsThis message is displayed during the Disable
Cartridge Check when the print cartridge and
image drum of the same color are not
removed.
To exit press the Stop button.Remove or install cartridge and drum of the
same color together.
REPLACE  CARTRIDGEThe identified print cartridge has reached the
end of life. Printing can continue.Replace the specified color cartridge.
Change print cartridges on page 152
Table 12-1  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
REPLACE  DRUM
For help press 
 (Help button)
The specified color drum has reached the end
of life.Replace image drum.
1.Open the front door.
2.Replace the specified image drum.
3.Close the front door.
REPLACE  DRUM
To continue press 
 (Checkmark
button).
The REPLACE SUPPLIES menu is set to
STOP AT LOW. The specified image drum
has passed the low threshold.Replace image drum or press the checkmark
button  to continue until the image drum is
at the end of life.
1.Open the front door.
2.Replace the specified image drum.
3.Close the front door.
REPLACE FUSER KITThe fuser is nearing the end of its useful life.
Printing can continue.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
1.Open the right door.
2.Turn blue levers to unlock position.
3.Install new fuser.
4.Remove the old fuser unit from the
product.
5.Turn blue levers to lock position.
6.Close the right door.
REPLACE FUSER KIT
For help press 
 (Help button)
To continue press 
 (Checkmark
button).
The REPLACE SUPPLIES menu is set to
STOP AT LOW. The fuser kit has reached the
low threshold.CAUTION:The fuser can be hot while the
product is in use. Wait for the fuser to cool
before handling it.
Press the checkmark button 
 to continue
printing until the fuser reached the end of life
or replaced fuser.
Replaced fuser
1.Open the right door.
2.Turn blue levers to unlock position.
3.Install new fuser.
4.Turn blue levers to lock position.
5.Close the right door.
REPLACE ROLLER KIT
For help press 
 (Help button)Pages remaining for roller kit has reached
the low threshold.To continue printing without replacing the
roller kit, press the checkmark button .
Replace roller kit.
1.Open the right door.
2.Open the transfer access panel.
3.Replace roller kit.
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 193
 
						

							Control panel messageDescriptionRecommended action
4.Close the transfer access panel.
5.Close the right door.
REPLACE ROLLER KIT
For help press 
 (Help button)
To continue press 
 (Checkmark
button)
The REPLACE SUPPLIES menu is set to
STOP AT LOW. The roller kit is at end of life.To continue printing without replacing the
roller kit, press the checkmark button .
Replace roller kit.
1.Open the right door.
2.Open the transfer access panel.
3.Replace roller kit.
4.Close the transfer access panel.
5.Close the right door.
REPLACE SUPPLIES
For status press 
 (Checkmark button).
Two or more supplies are out and need to be
replaced.Press the checkmark button  to see which
supplies need to be replaced.
REPLACE SUPPLIES
To continue press 
 (Checkmark
button).
Pages remaining for at least two supplies
have reached the low threshold. The product
was set to stop printing when a supply needs
to be ordered.Press the checkmark button  to continue
until the supply reaches the end of life.
REPLACE SUPPLIES - OVERRIDE IN USEThe product is set to continue printing even
though a supply has reached end of life.
CAUTION:Using the Override mode can
result in unsatisfactory print quality. HP
recommends replacing the supply when the
REPLACE SUPPLIES - OVERRIDE IN USE
message appears. The HP Supplies
Premium Protection Warranty coverage ends
when a supply is used in Override mode.Press the down arrow  to see step by step
information.
REPLACE SUPPLIES - Using black onlyA color supply (or supplies) has reached the
out condition and the COLOR SUPPLY
OUT menu item is set to AUTOCONTINUE
BLACK .No user input is required for printing to
continue. Printing continues in black. For
color printing, replace the needed color print
cartridge or drum.
REPLACE TRANSFER KIT
For help press 
 (Help button)
The transfer kit has reached the end of lifeReplace transfer kit.
1.Open the right door.
2.Open the transfer access panel.
3.Push locks upward.
4.Install transfer unit.
5.Push locks downward.
6.Close the transfer access panel.
7.Close the right door.
REPLACE TRANSFER KIT
For help press 
 (Help button)The REPLACE SUPPLIES menu is set to
STOP AT LOW. The transfer kit has passed
the low threshold.Press the 
 to continue printing until the
transfer unit reaches the end of life or replace
transfer kit.
Table 12-1  Control-panel messages (continued)
194 Chapter 12   Solve problems ENWW
 
						

							Control panel messageDescriptionRecommended action
To continue press  (Checkmark
button)Replace transfer kit.
1.Open the right door.
2.Open the transfer access panel.
3.Push locks upward.
4.Install transfer unit.
5.Push locks downward.
6.Close the transfer access panel.
7.Close the right door.
Request accepted please waitThe product has accepted a request to print
an internal page, but the current job must
finish printing before the internal page will
print.No action is necessary.
RESEND EXTERNAL ACCESSORY
FIRMWAREThe product detected corrupt firmware in an
input or output accessory.Printing can continue from another source or
to another destination, if available. If product
attempts to use a corrupt accessory, there is
a high probability it will jam.
Resend upgradeThe firmware upgrade was not completed
successfully.Attempt upgrade again.
RestoringThe product is restoring settings. This
message is displayed during the execution of
a restore action, such as RESTORE COLOR
VALUES.No action is necessary.
Restoring factory settingsThe product is restoring factory settings.No action is necessary.
Restoring... [ACCESSORY #]The product is restoring external accessory
settings in response to a user request.No action is necessary.
RFU LOAD ERROR SEND FULL RFU ON
 PORTAn error has occurred during a firmware
upgrade.If the message persists, contact HP Support
at 
www.hp.com/support/cljcp6015.
ROM DISK DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
ROM DISK FILE OPERATION FAILED
To clear press 
 (Checkmark button)
A PJL file system command attempted to
perform an illogical operation.Press the checkmark button  to clear.
ROM DISK FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because the file
system was full.Press the checkmark button  to clear.
ROM DISK IS WRITE PROTECTED
To clear press 
 (Checkmark button)
The file system device is protected and no
new files can be written to it.Press the checkmark button  to clear.
Rotating  Motor
To exit press STOPA component test is in progress; the
component selected is the  cartridge
motor.Press STOP when ready to stop this test.
Rotating Motor - To exit press STOPThe product is executing a component test
and the component selected is a motor.Press STOP when ready to stop this test.
Table 12-1  Control-panel messages (continued)
ENWWControl-panel messages 195
 
						

							Control panel messageDescriptionRecommended action
SANITIZING DISK % COMPLETE Do
not power off
CLEANING DISK % COMPLETE
For help press 
 (Help button)
The hard disk is being cleaned.Contact the network administrator.
Size mismatch in tray XXThe paper in the listed tray does not match
the size specified for that tray.1.Load the correct paper.
2.Verify the paper is positioned correctly.
3.If the message persists, contact
HP Support at 
www.hp.com/support/cljcp6015.
Sleep mode onThe product is in sleep mode. A button press,
receipt of printable data, or an error condition
will clear this message.No action is necessary.
TRAY  [TYPE] [SIZE]
To change size or type press 
(Checkmark button) To accept settings
press 
 (Back arrow)
This message states the current type and
size configuration of the tray.To change size or type press the checkmark
button  To accept settings press the back
arrow 
.
TRAY  EMPTY [TYPE][SIZE]The specified tray is empty and the current
job does not need this tray to print.Refill the tray at a convenient time.
TRAY  OPEN
For help press 
 (Help button)
The specified tray is open or not closed
completely.Close the tray.
Type Mismatch In Tray The specified tray contains a paper type that
does not match the configured type.The specified tray will not be used until this
condition is addressed. Printing can continue
from other trays.
1.Load the correct paper in the specified
tray.
2.Verify the type configuration.
Unable to store jobA job cannot be stored because of a memory
or configuration problem.Install additional memory in the product.
Unauthorized supply in useThe product is using a non-HP supply.If you believe you purchased a genuine
HP supply, go to www.hp.com/go/anticounterfeit. Any product repair required
as a result of using non-HP or unauthorized
supplies is not covered under warranty. HP
cannot ensure the accuracy or the availability
of certain features.
USB ACCESSORY ERROR
For help press 
 (Help button)
This message appears when a connected
USB accessory draws too much power.
When this happens, the ACC port is disabled
and printing stops.Printing can continue. The USB device
should be removed.
USB STORAGE  NOT FUNCTIONAL
For help press 
 (Help button)A parameter in the USB storage is not
working correctly.1.Turn product off.
2.Disconnect the USB storage accessory,
and replace with a new USB storage
accessory.
Table 12-1  Control-panel messages (continued)
196 Chapter 12   Solve problems ENWW