HP Color LaserJet CP6015xh User Manual

							9.Close the front door of the booklet maker.
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							Clean the product
Over time, particles of toner and paper accumulate inside the product. This can cause print-quality
problems during printing. Cleaning the product eliminates or reduces these problems.
Clean the paper path and print-cartridge areas every time that you change the print cartridge or
whenever print-quality problems occur. As much as possible, keep the device from dust and debris.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device.
Clean spilled toner
If you get any toner on your clothes or hands, wash them in cold water. Hot water will set the toner into
the fabric.
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							Upgrade the firmware
The product has remote firmware update (RFU) capability. Use the information in this section to upgrade
the product firmware.
Determine the current firmware version
1.Press Menu.
2.Press the down arrow 
 to highlight INFORMATION, and then press the checkmark button 
3.Press the down arrow  to highlight PRINT CONFIGURATION, and then press the checkmark
button 
 to print.
The firmware datecode is listed on the Configuration page in the section called Printer Information.
The firmware datecode has this format: YYYYMMDD XX.XXX.X. The first string of numbers is the date,
where YYYY represents the year, MM represents the month, and DD represents the date. For example,
a firmware datecode of that begins with 20061125 represents November 25, 2006.
Download new firmware from the HP Web site
To find the most recent firmware upgrade for the product, go to www.hp.com/go/cljcp6015_firmware.
This page provides instructions for downloading the new firmware version.
Transfer the new firmware to the product
NOTE:The product can receive an .RFU file update when it is in a ready state.
The elapsed time for an update depends on the I/O transfer time, as well as the time that it takes for the
product to re-initialize. The I/O transfer time depends on a number of things, including the speed of the
host computer that is sending the update. If the remote firmware update process is interrupted before
the firmware is downloaded (while Receiving Upgrade appears on the control-panel display), the
firmware file must be sent again. If power is lost during the update (while the Performing Upgrade
message appears on the control-panel display), the update is interrupted and the message Resend
Upgrade appears (in English only) on the control-panel display. In this case, you must send the upgrade
by using the USB port. Finally, any jobs that are ahead of the RFU job in the queue are completed before
the update is processed.
Use FTP to upload the firmware through a browser
NOTE:The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any menu settings that are changed from the default settings might return to default settings
and must be changed again if you want settings that are different from the defaults.
1.Print a configuration page and note the TCP/IP address shown on the EIO Jetdirect page.
2.Open a browser window.
3.In the address line of the browser, type ftp://, where  is the address
of the product. For example, if the TCP/IP address is 192.168.0.90, type ftp://
192.168.0.90.
4.Locate the downloaded .RFU file for the product.
5.Drag and drop the .RFU file onto the PORT icon in the browser window.
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							NOTE:The product turns off and then on automatically to activate the update. When the update
process is complete, a READY message displays on the product control panel.
Use FTP to upgrade the firmware on a network connection using Microsoft Windows
NOTE:The firmware update involves a change in the format of nonvolatile random-access memory
(NVRAM). Any menu settings that are changed from the default settings might return to default settings
and must be changed again if you want settings that are different from the defaults.
1.Take note of the IP address on the HP Jetdirect page. The HP Jetdirect page is the second page
that prints when you print the configuration page.
NOTE:Before upgrading the firmware, make sure that the product is not in Sleep mode. Also
make sure that any error messages are cleared from the control-panel display.
2.Open an MS-DOS command prompt on your computer.
3.Go to the folder where the firmware file is stored.
4.Type: ftp TCP/IP ADDRESS>. For example, if the TCP/IP address is 192.168.0.90, type ftp
192.168.0.90.
5.Press Enter on the keyboard.
6.When prompted for the user name, press Enter.
7.When prompted for the password, press Enter.
8.Type bin at the command prompt.
9.Press Enter. The message 200 Types set to I, Using binary mode to transfer files appears in
the command window.
10.Type put and then the file name (for example, if the file name is CP6015.rfu, type CP6015.rfu).
11.The download process begins and the firmware is updated on the product. This can take several
minutes. Let the process finish without further interaction with the product or computer.
NOTE:The product automatically turns off and then on again after processing the upgrade.
12.At the command prompt, type: bye to exit the ftp command.
13.At the command prompt, type: exit to return to the Windows interface.
Use HP Web Jetadmin to upgrade the firmware
This procedure requires that you install HP Web Jetadmin Version 7.0 or later on your computer. See
Use HP Web Jetadmin software on page 145. Complete the following steps to update a single product
through HP Web Jetadmin after downloading the .RFU file from the HP Web site.
1.Start HP Web Jetadmin.
2.Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to
the Device Lists folder.
3.Expand the Device Lists folder and select All Devices. Locate the product in the list of devices,
and then click to select it.
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							If you need to upgrade the firmware for multiple HP Color LaserJet CP6015 series products, select
all of them by pressing the Ctrl key as you click the name of each product.
4.Locate the drop-down box for Device Tools in the upper-right corner of the window. Select Update
Printer Firmware from the action list.
5.If the name of the .RFU file is not listed in the All Available Images box, click Browse in the
Upload New Firmware Image dialog box and navigate to the location of the .RFU file that you
downloaded from the Web at the start of this procedure. If the filename is listed, select it.
6.Click Upload to move the .RFU file from your hard drive to the HP Web Jetadmin server. After the
upload is complete, the browser window refreshes.
7.Select the .RFU file from the Printer Firmware Update drop-down menu.
8.Click Update Firmware. HP Web Jetadmin sends the selected .RFU file to the product. The control
panel shows messages that indicate the progress of the upgrade. At the end of the upgrade
process, the control panel shows the READY message.
Use MS-DOS commands to upgrade the firmware for USB connections
To update the firmware by using a network connection, follow these instructions.
1.From a command prompt or in an MS-DOS window, type the following copy /B FILENAME> \
\COMPUTERNAME>\SHARENAME>, where  is the name of the .RFU file (including the
path),  is the name of the computer from which the product is being shared,
and  is the product share name. For example: C:\>copy /b C:\6015FW.RFU 
\\YOUR_Computer\cljcp6015.
NOTE:If the file name or path includes a space, you must enclose the file name or path in
quotation marks. For example, type: C:\>copy /b C:\MY DOCUMENTS\6015FW.RFU \
\YOUR_computer\cljcp6015.
2.Press Enter on the keyboard. The control panel shows a message that indicates the progress of
the firmware upgrade. At the end of the upgrade process, the control panel shows the READY
message . The message One File Copied appears on the computer screen.
Upgrade the HP Jetdirect firmware
The HP Jetdirect network interface in the product has firmware that can be upgraded separately from
the product firmware. This procedure requires that you install HP Web Jetadmin Version 7.0 or later on
your computer. See 
Use HP Web Jetadmin software on page 145. Complete the following steps to
update the HP Jetdirect firmware by using HP Web Jetadmin.
1.Open the HP Web Jetadmin program.
2.Open the Device Management folder in the drop-down list in the Navigation panel. Navigate to
the Device Lists folder.
3.Select the product that you want to update.
4.In the Device Tools drop-down list, select Jetdirect Firmware Update.
5.Under Jetdirect firmware version the HP Jetdirect model number and current firmware version
are listed. Make a note of these.
6.Go to 
www.hp.com/go/wja_firmware.
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							7.Scroll down to the list of HP Jetdirect model numbers and find the model number you wrote down.
8.Look at the current firmware version for the model, and see if it is later than the version you wrote
down. If it is, right-click on the firmware link, and follow the instructions on the Web page to
download the new firmware file. The file must be saved into the :\PROGRAM FILES
\HP WEB JETADMIN\DOC\PLUGINS\HPWJA\FIRMWARE\JETDIRECT folder on the computer
that is running the HP Web Jetadmin software.
9.In HP Web Jetadmin, return to the main product list and select the digital sender again.
10.In the Device Tools drop-down list, select Jetdirect Firmware Update again.
11.On the HP Jetdirect firmware page, the new firmware version is listed under Jetdirect Firmware
Available on HP Web Jetadmin. Click the Update Firmware Now button to update the Jetdirect
firmware.
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							12 Solve problems
●Solving general problems
●
Control-panel message types
●
Control-panel messages
●
Jams
●
Paper-handling problems
●
Understand lights on the formatter
●
Solve image quality problems
●
Performance problems
●
Solve network connectivity problems
●
Product software problems
●
Solve common Macintosh problems
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							Solving general problems
If the product is not responding as expected, complete the steps in the following checklist, in order. If
the product does not pass a step, follow the corresponding troubleshooting suggestions. If a step
resolves the problem, you can stop without performing the other steps on the checklist.
Troubleshooting checklist
1.Make sure the product Ready light is on. If no lights are on, complete these steps:
a.Check the power-cable connections.
b.Check that the power switch is on.
c.Make sure that the line voltage is correct for the product power configuration. (See the label
that is on the back of the product for voltage requirements.) If you are using a power strip and
its voltage is not within specifications, plug the product directly into the wall. If it is already
plugged into the wall, try a different outlet.
d.Remove any other products plugged into the same circuit.
e.If none of these measures restores power, contact HP Customer Care.
2.Check the cabling.
a.Check the cable connection between the product and the computer or network port. Make
sure that the connection is secure.
b.Make sure that the cable itself is not faulty by using a different cable, if possible.
c.Check the network connection. See 
Solve network printing problems on page 246.
3.If the product is in the READY state, check to see if any messages appear on the control-panel
display. If any error messages appear, see 
Control-panel messages on page 178.
4.Ensure that the print paper that you are using meets specifications.
5.Print a configuration page (see 
Information pages on page 138. An HP Jetdirect page also prints.)
a.If the pages do not print, check that at least one tray contains print paper.
b.If the page jams in the product, see 
Jams on page 198.
6.If the configuration page prints, check the following items.
a.If the page prints correctly, then the product hardware is working. The problem is with the
computer you are using, with the printer driver, or with the program.
b.If the page does not print correctly, the problem is with the product hardware. Contact
HP Customer Care.
7.Select one of the following options:
Windows: Click Start, click Settings, and then click Printers, or Printers and Faxes. Double click
HP Color LaserJet CP6015.
-or-
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							Mac OS X: Open Print Center, (or Printer Setup Utility for Mac OS X v. 10.3), and double-click
the line for the HP Color LaserJet CP6015.
8.Verify that you have installed the HP Color LaserJet CP6015 series printer driver. Check the
program to make sure that you are using an HP Color LaserJet CP6015 series printer driver.
9.Print a short document from a different program that has worked in the past. If this solution works,
then the problem is with the program you are using. If this solution does not work (the document
does not print) complete these steps:
a.Try printing the job from another computer that has the product software installed.
b.If you connected the product to the network, connect the product directly to a computer with
a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the
new connection type that you are using.
Restore factory settings
Use the RESETS menu to restore factory settings.
1.Press Menu.
2.Press the down arrow 
 to highlight CONFIGURE DEVICE, and then press the checkmark button
.
3.Press the down arrow 
 to highlight RESETS MENU, and then press the checkmark button .
4.Press the down arrow 
 to highlight RESTORE FACTORY SETTINGS, and then press the
checkmark button 
 to reset the product to the original factory settings.
For more information, see 
Resets menu on page 41.
Factors that affect product performance
Several factors affect the time it takes to print a job:
●Maximum printer speed, measured in pages per minute (ppm)
●The use of special paper (such as transparencies, heavy paper, and custom-size paper)
●Printer processing and download time
●The complexity and size of graphics
●The speed of the computer you are using
●The USB connection
●The printer I/O configuration
●The amount of printer memory installed
●The network operating system and configuration (if applicable)
●Printer personality (HP JetReady, PCL, or PS)
NOTE:Although additional printer memory can resolve memory problems, improve how the printer
handles complex graphics, and improve download times, it will not increase maximum printer speed
(ppm).
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							Automatic neutral calibration
The product can be set up to periodically perform an automatic calibration that adjusts the toner mixture
in order to optimize neutral colors. If you periodically see a page printed that has a band of colors in the
center of the page, the AUTO NEUTRAL CALIBRATION option might be enabled. The default setting
is OFF. You can disable this option to eliminate these extra printed pages.
1.Press Menu.
2.Press the down arrow 
 to highlight CONFIGURE DEVICE, and then press the checkmark button
.
3.Press the down arrow 
 to highlight PRINT QUALITY, and then press the checkmark button .
4.Press the down arrow 
 to highlight AUTO CALIBRATE NEUTRALS, and then press the
checkmark button 
.
5.Press the down arrow 
 to highlight OFF, and then press the checkmark button .
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