HP Color LaserJet CP6015xh User Manual

							Product feeds multiple sheets .......................................................................................... 229
Product feeds incorrect page size ................................................................................... 229
Product pulls from incorrect tray ...................................................................................... 229
Paper does not feed automatically .................................................................................. 230
Paper does not feed from Tray 2, 3, 4, or 5 ..................................................................... 230
Transparencies or glossy paper will not feed .................................................................. 231
Envelopes jam or will not feed in the product .................................................................. 232
Output is curled or wrinkled ............................................................................................. 232
Product will not duplex or duplexes incorrectly ................................................................ 233
Understand lights on the formatter ................................................................................................... 234
HP Jetdirect LEDs ........................................................................................................... 234
Heartbeat LED ................................................................................................................. 234
Solve image quality problems .......................................................................................................... 235
Example print quality problems ........................................................................................ 235
Repetitive defects ruler .................................................................................................... 235
Overhead transparency defects ....................................................................................... 237
Print quality problems associated with the environment .................................................. 237
Print quality problems associated with jams .................................................................... 237
Optimize and improve image quality ................................................................................ 237
Use supported paper ....................................................................................... 238
Calibrate the product ....................................................................................... 238
Specify the correct paper type ........................................................................ 238
Clean the fuser ................................................................................................ 239
Respond to control panel error messages ...................................................... 240
Clean the registration second transfer assembly ........................... 241
Use manual print modes ................................................................................. 243
Print-quality-troubleshooting pages ................................................................. 244
Performance problems ..................................................................................................................... 245
Solve network connectivity problems ............................................................................................... 246
Solve network printing problems ...................................................................................... 246
Verify communication over the network ........................................................................... 246
Product software problems ............................................................................................................... 248
Solve common Macintosh problems ................................................................................................ 249
Appendix A  Supplies and accessories
Order parts, accessories, and supplies ............................................................................................ 254
Order directly from HP ..................................................................................................... 254
Order through service or support providers ..................................................................... 254
Order directly through the embedded Web server (for printers that are connected to a
network) ........................................................................................................................... 254
Order directly through the HP Easy Printer Care software .............................................. 254
Part numbers .................................................................................................................................... 255
Accessories ..................................................................................................................... 255
Print cartridges ................................................................................................................. 255
Image drums .................................................................................................................... 2 5 5
Maintenance kits .............................................................................................................. 255
Memory ............................................................................................................................ 256
Cables and interfaces ...................................................................................................... 256
Appendix B  Service and support
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							Hewlett-Packard limited warranty statement .................................................................................... 257
Print cartridge and image drum limited warranty statement ............................................................. 259
Color LaserJet Fuser Kit, Transfer Kit, and Roller Kit Limited Warranty Statement ......................... 260
Customer self repair warranty service .............................................................................................. 261
Customer support ............................................................................................................................. 262
Availability of support and service .................................................................................................... 263
HP maintenance agreements ........................................................................................................... 263
On-site service agreements ............................................................................................. 263
Priority onsite service ....................................................................................................... 263
Next-day onsite service ................................................................................................... 263
Weekly (volume) on-site service ...................................................................................... 263
Appendix C  Product specifications
Physical specifications ..................................................................................................................... 266
Electrical specifications .................................................................................................................... 267
Acoustic specifications ..................................................................................................................... 268
Environmental specifications ............................................................................................................ 269
Appendix D  Regulatory information
FCC regulations ............................................................................................................................... 272
Environmental product stewardship program ................................................................................... 273
Protecting the environment .............................................................................................. 273
Ozone production ............................................................................................................ 273
Power consumption ......................................................................................................... 273
Paper use ........................................................................................................................ 273
Plastics ............................................................................................................................ 273
HP LaserJet print supplies ............................................................................................... 273
Return and recycling instructions ..................................................................................... 274
United States and Puerto Rico ........................................................................ 274
Multiple returns (more than one cartridge) ..................................... 274
Single returns ................................................................................. 274
Shipping .......................................................................................... 274
Non-U.S. returns ............................................................................................. 274
Paper ............................................................................................................................... 274
Material restrictions .......................................................................................................... 274
Disposal of waste equipment by users in private households in the European Union . . . . 275
Material Safety Data Sheet (MSDS) ................................................................................ 275
For more information ....................................................................................................... 276
Declaration of Conformity ................................................................................................................. 277
Certificate of volatility ....................................................................................................................... 278
Types of memory ............................................................................................................. 278
Volatile memory .............................................................................................. 278
Non-volatile memory ....................................................................................... 278
Hard-disk-drive memory .................................................................................. 278
Safety statements ............................................................................................................................. 279
Laser safety ..................................................................................................................... 279
Canadian DOC regulations .............................................................................................. 279
VCCI statement (Japan) .................................................................................................. 279
Power cord statement (Japan) ......................................................................................... 279
EMI statement (Korea) ..................................................................................................... 279
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							Laser statement for Finland ............................................................................................. 280
Substances Table (China) ............................................................................................... 281
Index ................................................................................................................................................................. 283
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							xiiENWW
 
						

							1 Product basics
●Product comparison
●
Product features
●
Product walkaround
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							Product comparison
Table 1-1  Product models
ModelFeatures
HP Color LaserJet CP6015n●100-sheet multipurpose input tray (Tray 1)
●500-sheet input tray (Tray 2)
●HP Jetdirect embedded print server for connecting to a 10/100Base-TX network
●512 megabytes (MB) of random access memory (RAM)
HP Color LaserJet CP6015dn●100-sheet multipurpose input tray (Tray 1)
●500-sheet input tray (Tray 2)
●HP Jetdirect embedded print server for connecting to a 10/100Base-TX network
●512 megabytes (MB) of random access memory (RAM)
●Duplexer
HP Color LaserJet CP6015de●100-sheet multipurpose input tray (Tray 1)
●500-sheet input tray (Trays 2)
●HP Jetdirect embedded print server for connecting to a 10/100Base-TX network
●512 megabytes (MB) of random access memory (RAM)
●Duplexer
●Meets ENERGY STAR
® guidelines, Version 1.0
HP Color LaserJet CP6015x●100-sheet multipurpose input tray (Tray 1)
●Two 500-sheet input trays (Trays 2 and 3)
●HP Jetdirect embedded print server for connecting to a 10/100Base-TX network
●512 megabytes (MB) of random access memory (RAM)
●Duplexer
HP Color LaserJet CP6015xh●100-sheet multipurpose input tray (Tray 1)
●Four 500-sheet input trays (Trays 2, 3, 4, and 5)
●HP Jetdirect embedded print server for connecting to a 10/100Base-TX network
●512 megabytes (MB) of random access memory (RAM)
●Duplexer
●40 gigabyte (GB) hard drive.
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							Product features
Table 1-2  Features
Speed and throughput●Print up to 40 pages per minute (ppm) on letter-size paper and 41 ppm on A4-size
paper.
●Less than 11 seconds to print the first page
●Recommended maximum monthly print volume of 12,500 pages
●A 835 megahertz (MHz) microprocessor
●Banner printing
●Duplex at speed
Resolution●600 dots per inch (dpi) with Image Resolution Enhancement technology 4800 for
optimum overall imaging
●1200 x 600 dpi for detailed line work and small text
Memory●Models HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color
LaserJet CP6015de have 512 MB of random-access memory (RAM), expandable
to 1 gigabyte (GB) by using 200-pin small outline dual inline memory modules
(SODIMM) that support 128, 256, or 512 MB of RAM.
Models HP Color LaserJet CP6015x and HP Color LaserJet CP6015xh have 512
MB of RAM, expandable to 1 GB.
●Memory Enhancement technology (MEt) automatically compresses data to use
RAM more efficiently.
User interface●Four-line graphical display on the control panel
●An embedded Web server to gain access to support and order supplies (for
network-connected products)
●HP Easy Printer Care software (a Web-based status and troubleshooting tool)
●Internet-enabled supply-ordering capabilities through HP Easy Printer Care
software and embedded Web server
Paper-handling
●Input
◦Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies,
labels, banner media, envelopes, and other paper types. See 
Supported papertypes on page 89 for a list of paper types. The tray holds up to 100 sheets
of paper, 50 transparencies, or 10 envelopes. See 
Supported paper and printmedia sizes on page 83.
◦Trays 2, 3, 4, and 5: 500-sheet trays. These trays automatically detect
common paper sizes and allow printing on custom-size paper. Tray 2 supports
up to 279 x 432 mm (11 x 17 inches) and A3 paper sizes, and Trays 3, 4, and
5 support sizes up to 305 x 457 mm (12 x 18 inches), and SRA3. See
Supported paper and print media sizes on page 83 for a list of supported
paper sizes. For a list of supported paper types, see Supported paper types
on page 89.
◦Duplex printing: Provides automatic two-sided printing (printing on both sides
of the paper). Not available on the HP Color LaserJet CP6015n model. This
model cannot be upgraded to auto duplex.
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							The paper size range for automatic duplex printing is 175 mm to 320 mm (6.9
to 12.6 inches) x 210 mm to 457 mm (8.3 to 18 inches). The media weight
range is 60–220 g/m
2 (16-58 lb).
●Output
◦Standard output bin: The standard output bin is located on the top of the
product. This bin can hold up to 500 sheets of paper. The product has a sensor
that indicates when the bin is full. 
◦Optional 3-bin stapler/stacker: Provides job separation in multiple output
bins, convenient stapling (up to 50-sheet jobs), job offset capability, and
additional output capacity. The stacker has three bins: a 100-sheet bin, a 500-
sheet bin, and a 1000-sheet bin. 
◦Optional booklet maker finisher: Provides convenient stapling (up to 50-
sheet jobs), saddle-stitching (up to 15-sheet booklets), single-sheet v-folding,
job separation and offset capability, as well as additional output capacity. The
booklet maker finisher has three bins: two 1000-sheet bins and one bin that
can hold up to 25 saddle-stitched booklets.
NOTE:The output bin capacities are based on 75 g/m
2 (20 lb) paper. Heavier
paper decreases the capacity.
Languages and fonts ●HP Printer Control Language (PCL) 6
●HP Universal Printer Driver (UPD) PCL 5
●HP UPD postscript (PS)
●Printer Management Language
●80 scalable TrueType PS typefaces
Print cartridges/image drums (4
of each)●Two-part toner/imaging system
●Print cartridges print up to 17,000 pages at 5% coverage
●Image drums print up to 35,000 pages at 5% coverage
●Authentic HP print cartridge detection
●Automatic toner strip remover
Supported operating systems●Microsoft® Windows® 2000, Windows® XP, and Windows Vista™
●Macintosh OS X, V10.2.8 , V10.3, V10.4, V10.5, and later
●Novell NetWare
●Unix
®
●Linux
Connectivity●Local area network (LAN) connector (RJ-45) for the embedded HP Jetdirect print
server
●Two enhanced input/output (EIO) slots
●USB 2.0 connection
Environmental features●Sleep setting saves energy
●High content of recyclable components and materials
Security features
●Secure Disk Erase
●Security lock (optional)
Table 1-2  Features (continued)
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							●Job retention
●User PIN authentication for stored jobs
●IPv6 security
Table 1-2  Features (continued)
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							Product walkaround
Front view
HP Color LaserJet CP6015n, HP Color LaserJet CP6015dn, and HP Color LaserJet
CP6015de
4
123
5
6
789
1Control-panel display
2Output bin (holds approximately 500 sheets of paper)
3Duplex switchback tray (HP Color LaserJet CP6015dn and HP Color LaserJet CP6015de only)
4Right door (provides access for clearing paper jams and replacing parts)
5Tray 1 (100-sheet multi-purpose tray)
6Power connection
7On/Off switch
8Tray 2 (500-sheet input tray)
9Front cover (provides access to the print cartridges and image drums)
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