HP Color LaserJet CP6015xh User Manual

							Control panel messageDescriptionRecommended action
USB STORAGE  REMOVED
For help press 
 (Help button)
A USB storage accessory has been
disconnected.1.Turn product off.
2.Reconnect the USB storage accessory.
3.Turn product on.
USB STORAGE DEVICE FAILURE
To clear press 
 (Checkmark button)
The specified device has failed.Press the checkmark button  to clear.
USB STORAGE FILE SYSTEM IS FULL
To clear press 
 (Checkmark button)
A PJL file system command could not store
something on the file system because the file
system was full.Press the help button  to clear.
USB STORAGE IS WRITE PROTECTED
To clear press 
 (Checkmark button)
The file system device is protected and no
new files can be written to it.Press the checkmark button  to clear.
USB STORAGE] FILE OPERATION
FAILED
To clear press 
 (Checkmark button)
A PJL file system command attempted to
perform an illogical operation.Press the checkmark button  to clear.
Wait for printer to reinitializeThis message can appear for a variety of
reasons: The RAM DISK settings changed
before the product has rebooted. The product
is auto power cycling after changing external
device modes. The user has exited
Diagnostics. A new formatter has been
installed with an old engine or a new engine
has been installed with an old formatter.No action is necessary.
WAITING FOR TRAY  TO LIFTThe specified tray is lifting paper for feeding.No action is necessary.
WARMING UPProduct is coming out of powersave mode. No action is necessary.
Table 12-1  Control-panel messages (continued)
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							Jams
Common causes of jams
The product is jammed.
Cause
Solution
The paper does not meet specifications.Use only paper that meets HP specifications. See Supportedpaper and print media sizes on page 83.
A component is installed incorrectly.Verify that the transfer belt and transfer roller are correctly
installed.
You are using paper that has already passed through a product
or copier.Do not use paper that has been previously printed on or copied.
An input tray is loaded incorrectly.Remove any excess paper from the input tray. Make sure that
the stack is below the maximum stack height mark in the tray.
See 
Load paper and print media on page 92.
The paper is skewed.The input-tray guides are not adjusted correctly. Adjust them
so they hold the stack firmly in place without bending it.
The paper is binding or sticking together.Remove the paper, flex it, rotate it 180°, or flip it over. Reload
the paper into the input tray.
When printing on lightweight paper or on jobs with heavy toner
coverage, paper is wrapping on the fuser causing Fuser Delay
Jam or Fuser Wrap Jam messages.Set the LIGHT MEDIA optimize mode on the Print Quality
menu to ON.
The paper is removed before it settles into the output bin.Reset the product. Wait until the page completely settles in the
output bin before removing it.
During two-sided printing, you removed the paper before the
second side of the document was printed.Reset the product and print the document again. Wait until the
page completely settles in the output bin before removing it.
The paper is in poor condition.Replace the paper.
The internal tray rollers are not picking up the paper.If the paper is heavier than 220 g/m2 (58 lb), it might not be
picked from the tray.
The rollers are worn. Replace the rollers.
The paper has rough or jagged edges.Replace the paper.
The paper is perforated or embossed.Perforated or embossed paper does not separate easily. Feed
single sheets from Tray 1.
Device supply items have reached the end of their useful life.Check the product control panel for messages prompting you
to replace supplies, or print a supplies status page to verify the
remaining life of the supplies. See 
Information pageson page 138.
Paper was not stored correctly.Replace the paper in the trays. Paper should be stored in the
original packaging in a controlled environment.
Not all product packing material was removed. Verify that the packing tape, cardboard, and plastic shipping
locks have been removed from the product.
If the product still continues to jam, contact HP Customer Support or your authorized HP service
provider.
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							Jam locations
Use this illustration to identify locations of jams. In addition, instructions appear on the control panel to
direct you to the location of jammed paper and how to clear it.
NOTE:Internal areas of the product that might need to be opened to clear jams have green handles
or green labels.
Figure 12-1  Jam locations
1
2
3
4
5
6
7
8
1AREA 1: Output-bin area
2AREA 2: Fuser area
3AREA 3: Transfer area
4AREA 4: Duplexing area (for the HP Color LaserJet CP6015dn, x, and xh models only)
5AREA 5: Tray 2 pickup area
6AREA 6: Tray 1 area
7AREA 7: Optional Trays 3, 4, and 5
8AREA 8: Optional finishing device
Clear jams
When a jam occurs, a message appears on the control-panel display that describes the location of the
jam. The following table lists the messages that can appear and provides links to the procedures for
clearing the jam.
WARNING!To avoid electrical shock, remove any necklaces, bracelets, or other metal items before
reaching into the inside of the product.
Type of jamProcedure
AREA 1:See AREA 1: Clear jams in the output bin on page 200.
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							Type of jamProcedure
13.XX.YY JAM ABOVE TOP OUTPUT BIN
13.XX.YY JAM IN TOP COVER
AREA 2:
13.XX.YY FUSER AREA JAM
13.XX.YY FUSER WRAP JAM
13.XX.YY TRANSFER AND FUSER JAMSee AREA 2: Clear jams in the fuser on page 202.
AREA 4:
13.XX.YY JAM IN RIGHT DOORSee AREA 4: Clear jams in the duplex area on page 206 (for
the HP Color LaserJet CP6015dn, x, and xh models only)
AREA 5:
13.XX.YY JAM IN TRAY 2
13.XX.YY TRANSFER AREA JAMSee AREA 5: Clear jams in Tray 2 and the internal paper pathon page 209.
AREA 6:
13.XX.YY JAM IN TRAY 1See AREA 6: Clear jams in Tray 1 on page 212.
AREA 7:
13.XX.YY JAM IN TRAY 3
13.XX.YY JAM IN TRAY 4
13.XX.YY JAM IN TRAY 5
13.XX.YY JAM IN LOWER RIGHT DOOR
13.XX.YY JAM IN INPUT ACCESSORYSee AREA 7: Clear jams in optional Trays 3, 4, and 5on page 217
AREA 8:
13.XX.YY JAM IN LEFT ACCESSORY
13.XX.YY JAM INSIDE TOP DOORSee AREA 8: Clear jams in the optional finishing deviceson page 220.
AREA 1: Clear jams in the output bin
1.If jammed paper is visible in the output bin, gently pull the paper to remove it.
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							2.Open the right door.
3.If paper has jammed as it enters the output bin, gently pull the paper to remove it.
4.Close the right door.
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							AREA 2: Clear jams in the fuser
CAUTION:The fuser can be hot while the product is in use. Wait for the fuser to cool before handling
it.
1.Open the right door.
2.Lift the green handle on the transfer-access panel and open the panel.
1
2
3.If paper is visible entering the bottom of the fuser, gently pull downward to remove it.
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							4.Close the transfer-access panel.
5.Open the fuser jam access door above the fuser and remove any paper that is visible. Then close
the fuser jam access door.
2
1
6.Paper could also be jammed inside the fuser where it would not be visible. Remove the fuser to
check for jammed paper inside.
CAUTION:The fuser can be hot while the product is in use. Wait for the fuser to cool before
handling it.
a.Pull the two blue fuser handles forward.
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							b.Rotate the fuser-release levers down to open them.
c.Grasp the fuser handles and pull straight out to remove the fuser.
CAUTION:The fuser weighs 5 kg (11 lbs). Be careful not to drop it.
d.Open the two fuser jam access doors by pushing and rotating the rear door backward, and
pulling and rotating the front door forward. If paper is jammed inside the fuser, gently pull it
straight up to remove it. If the paper tears, remove all paper fragments.
CAUTION:Even if the body of the fuser has cooled, the rollers that are inside could still be
hot. Do not touch the fuser rollers until they have cooled.
1
3
2
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							e.Close both fuser jam-access doors and align the fuser with the arrows on the product. Push
the fuser completely into the printer.
f.Rotate the fuser-release levers up to lock the fuser into place.
g.Push the fuser handles back to close them.
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							7.Close the right door.
AREA 4: Clear jams in the duplex area
NOTE:This procedure is for the HP Color LaserJet CP6015dn, de, x, and xh models only.
1.If jammed paper is visible in the duplex output area, gently pull it to remove it.
2.If no jammed paper is visible in the duplex output area, open the duplex switchback tray. Gently
pull the jammed paper to remove it.
1
2
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