HP Color LaserJet CM2320nf User Manual

							
If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5. Have any software programs been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6. Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection.
7. If other users are able to print, are they using the same network operating system?
Check your system for proper network operating system setup.
8. Is your protocol enabled?
Check the status of your protocol on the network configuration page. See 
Information pages
on page 168. You can also use the embedded Web server or HP ToolboxFX to check the status
of other protocols. See 
HP ToolboxFX on page 170 .
ENWW Solve connectivity problems 239
 
						

							
Solve software problems
Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement Set Temp =. The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
Solve common Macintosh problems
Table 15-2  Problems with Mac OS X v10.3 and Mac OS X v10.4
The printer driver is not listed in Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.Make sure that the PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj , where “” represents the two-letter language
code for the language that you are using. If necessary, reinstall the
software. See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:  Library/
Printers/PPDs/Contents/Resources/.lproj ,
where “” represents the two-letter language code for the
language that you are using. Reinstall the software. See the getting
started guide for instructions.
The product name, IP address, or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.
Cause
Solution
The product might not be ready. Make sure that the  cables are connected correctly, the product is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
240 Chapter 15   Problem solve ENWW
 
						

							
The product name, IP address, or “Bonjour” host name does not appear in the printer list box in the Printer Setup Utility.
Cause
Solution
The wrong product name, IP address, or Bonjour host name is being
used.Check the product name, IP address, or Bonjour host name by
printing a configuration page See 
Information pages on page 168.
Verify that the name, IP address, or Bonjour host name on the
configuration page matches the product name, IP address, or
Bonjour host name in the Printer Setup Utility.
The interface cable might be defective or of poor quality. Replac e the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.Open the print queue, and then click Start Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or Bonjour host
name might have received your print job. Check the product name, IP address, or Bonjour host name by
printing a configuration page See Information pages on page 168
.
Verify that the name, IP address, or Bonjour host name on the
configuration page matches the product name, IP address, or
Bonjour host name in the Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs. ●Try downloading the fonts that are contained in the EPS file to
the product before printing.
● Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed. When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selecte
d.
Cause
Solution
This problem is caused by ei ther a software or a hardware
component. Software troubleshooting
●
Check that your Macintosh supports USB.
● Verify that your Macintosh operating system is Mac OS X v10.3
or Mac OS X v10.4.
● Ensure that your Macintosh has the appropriate USB software
from Apple.
Table 15-2
  Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)
ENWW Solve software problems 241
 
						

							
When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.
Cause
Solution
Hardware troubleshooting
● Check that the product is turned on.
● Verify that the USB cable is connected correctly.
● Check that you are using the 
appropriate high-speed USB cable.
● Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
● Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE:
The iMac keyboard is a nonpowered USB hub.
Solve PostScript (PS) errors
The following situations are PS language specific and may occur when several product languages are
being used.
NOTE:To receive a printed or screen displayed message when PS errors occur, open the  Print
Options  dialog box and click the selection next to the PS Errors section. You can also use the embedded
Web server.
Table 15-3   PS errors
IssueCauseSolution
The job prints in Courier (the products
default typeface) instead of the typeface
you requested.The requested typeface is not
downloaded. A personality switch may
have been performed to print a PCL job
just before the PS printing job was
received.Download the desired font and send the
print job again. Verify the type and
location of the font. Download to the
product if applicable. Check with the
software documentation.
A legal page prints with clipped margins.Print job too complex.You may need to print your job at
600 dots per inch, reduce the complexity
of the page, or install more memory.
A PS error page prints.Print job may not be PS.Make sure the print job is a PS job. Check
to see whether the software program
expected a setup or PS header file to be
sent to the product.
Limit Check ErrorPrint job is too complex.You may need to print your job at
600 dots per inch, reduce the complexity
of the page, or install more memory.
VM ErrorFont ErrorSelect unlimited downloadable fonts
from printer driver.
Range Check Font Error Select unlimited downloadable fonts
from printer driver.
Table 15-2  Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)
242 Chapter 15   Problem solve ENWW
 
						

							
Solve scan-to-e-mail problems
IP address not found, or cannot resolve gateway.
Cause
Solution
The device might not have a DNS entry configured by DHCP. Use the IP address for the SMTP gateway or manually
configure the IP address. See system administrator for further
assistance.
Network issues might be causing connection issues.
SMTP gateway is invalid. Enter a valid gateway.
Cause
Solution
SMTP gateway test failed during setup. The SMTP gateway or port are incorrect. Check with system administrator.
Cannot connect to the SMTP Server.
Cause
Solution
Device cannot resolve the hostname for your SMTP Gateway. Make  sure your SMTP gateway server is running correctly. Try
using the IP address or correcting your DNS server entry.
Contact your ISP or IT administrator for help.
The connection to the SMTP server was lost.
Cause
Solution
Try to send the e-mail again.
Check with your ISP or IT administrator to make sure your
SMTP gateway is configured appropriately.
SMTP Server Requires Authentication, which is not supported by this device.
Cause
Solution
The product needs a gateway that doesn’t require
authentication. The SMTP gateway the device is trying to use requires
authentication. Use a different server.
E-mail won’t send.
Cause
Solution
Some SMTP servers require a valid “From:” address to protect
against spamming.
Enter a valid “From:” address in the EWS.
Make sure you have entered a valid recipient E-mail address.
ENWW Solve scan-to-e-mail problems 243
 
						

							
E-mail won’t send.
Cause
Solution
Verify the SMTP Gateway is either a valid fully-qualified
domain name that your ISP recognizes or a valid IP address.
Verify the port is valid for your SMTP Gateway. Check with your
IT department or ISP to make sure your SMTP Gateway
settings are correct.
E-mail address is invalid. Enter a valid address.
Cause
Solution
The recipient e-mail address is invalid. Enter a valid e-mail address.
A message indicates that an error occurred while sending the e-mail, and to try sending again.
Cause
Solution
Try to send the e-mail again. Check with your ISP or IT
administrator to make sure your SMTP gateway is configured
appropriately.
An e-mail attachment doesn’t print as clearly as desired.
Cause
Solution
Resolution  needs  to  be  reset. Increase the scan resolution to 300 before sending your e-mail.
E-mail size is too large. Some pages were not sent.
Cause
Solution
E-mail size is too large. Lower the scan resolution to 75 dpi before e-mailing the document.
The image appears to be truncated (cut off).
Cause
Solution
The product did not scan the entire page. Change the scan paper size to a larger paper size.
244 Chapter 15   Problem solve ENWW
 
						

							
A Supplies and accessories
ENWW245
 
						

							
Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts:
 To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.
● Supplies and accessories:
 To order supplies in the U.S., go to 
www.hp.com/support/
CM2320series. To order supplies worldwide, go to www.hp.com/support/CM2320series . To order
accessories, go to 
www.hp.com/support/CM2320series .
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
Order directly through the HP ToolboxFX software
HP ToolboxFX software is a product management tool designed to make product configuration,
monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. For
more information about HP ToolboxFX software, see 
HP ToolboxFX on page 32.
246 Appendix A   Supplies and accessories ENWW
 
						

							
Part numbers
Supplies
Product namePart number
Black print cartridgeCC530A
Cyan print cartridgeCC531A
Yellow print cartridgeCC532A
Magenta print cartridge CC533A
NOTE:For information about the yield for the cartridges, see www.hp.com/go/pageyield . Actual yield
depends on specific use.
Memory
Product nameDescriptionPart number
Memory upgrades (DIMMs) 64 MBC1887A
128 MB C9121A
Cable and interface accessories
Product nameDescriptionPart number
USB cable2-meter standard USB-compatible
device connectorC6518A
3-meter standard USB-compatible
device connectorC6520A
Fax cord Two-wire phone cord adapter 8121-0811
Paper-handling accessories
Product nameDescriptionPart number
Optional tray 3 250-sheet input tray for standard sizes. Q3952A
ENWW Part numbers 247
 
						

							
User-replaceable parts
Product nameDescriptionPart number
Separation pad and pickup rollersReplace when the product is picking up
multiple sheets or no sheets. Trying
different paper did not resolve the
problem.Contact HP Customer Care to order
parts.
Automatic document feeder (ADF)  Replace when the ADF is damaged ornot working correctly.Contact HP Customer Care to order
parts.
248 Appendix A   Supplies and accessories ENWW