HP Color LaserJet CM1312 User Manual

							Fax problems
To solve fax issues, see Solve fax problems on page 138.
Optimize and improve image quality
Print-quality checklist
General print-quality problems can be solved by using the following checklist:
1.Make sure that the paper or print media that you are using meets specifications. See 
Paper and
print media on page 53. Generally, smoother paper provides better results.
2.If you are using a special print media such as labels, transparencies, glossy, or letterhead, ensure
that you have printed by type.
3.Print a configuration page and supplies status page at the product control panel. See 
Information
pages on page 158.
◦Check the supplies status page to see if any supplies are low or have reached their estimated
end of life. No information is provided for non-HP print cartridges.
◦If the pages do not print correctly, the problem is with the hardware. Contact HP. See
www.hp.com/support/CM1312series or the support flyer that came in the product box.
4.Print a demo page from HP ToolboxFX. If the page prints, the problem is with the printer driver.
Try printing from another printer driver. For example, if you are using the PCL 6 printer driver, print
from the PS printer driver.
◦Use the Add Printer Wizard in the Printers (or Printers and Faxes in Windows XP) dialog
box to install the PS driver.
5.Try printing from a different program. If the page prints correctly, the problem is with the program
from which you were printing.
6.Restart the computer and the product and try printing again. If the problem is not resolved, see
General print quality issues on page 202.
Manage and configure printer drivers
Print-quality settings affect how light or dark the print is on the page and the style in which the graphics
are printed. You can also use the print-quality settings to optimize the print quality for a specific media
type.
You can change the settings in the product properties to accommodate the types of jobs that you are
printing. The following settings are available, depending on the printer driver that you are using:
●600 dpi
●Custom: This setting produces the same resolution as the default setting, but you can change the
scale patterns.
NOTE:Changing the resolution can change the formatting of your text.
Temporarily change print-quality settings
To change the print-quality settings only for the current software program, open the properties through
the Print Setup menu in the program that you are using to print.
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							Change print-quality settings for all future jobs
NOTE:For Macintosh instructions, see Change printer-driver settings for Macintosh on page 36.
For Windows 2000:
1.In the Windows system tray, click Start, select Settings, and then click Printers.
2.Right-click the product icon.
3.Click Properties or Printing Preferences.
4.Change the settings, and click OK.
For Windows XP:
1.In the Windows system tray, click Start, click Control Panel, and then click Printers and Faxes.
2.Right-click the product icon.
3.Click Properties, or click Printing Preferences.
4.Change the settings, and click OK.
For Windows Vista:
1.In the Windows system tray, click Start, click Control Panel, and then, under Hardware and
Sound, click Printer.
2.Right-click the product icon.
3.Click Properties, or click Printing Preferences.
4.Change the settings, and click OK.
Solve connectivity problems
Solve direct-connection problems
If the product is experiencing connection issues while directly connected to a computer, complete the
following steps:
1.Make sure that USB cable is no longer than 2 meters (6 feet).
2.Make sure that both ends of the USB cable are connected.
3.Make sure that the cable is a USB 2.0 Hi-Speed-certified cable.
4.If the error persists, use a different USB cable.
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							Network problems
Verify that the product is on and online
Check the following items to make sure the product is ready to print.
1.Is the product plugged in and turned on?
Make sure that the product is plugged in and turned on. If the problem persists, you might have a
defective power cable, power source, or product.
2.Is the product Ready light on?
If the light is blinking, you might need to wait until the current job is completed.
3.Is the product control-panel display blank?
●Make sure the product is turned on.
●Make sure the product is installed correctly.
4.Does a message other than Ready appear on the product control-panel display?
●See your product documentation for a complete list of control panel messages and corrective
actions.
Resolve communication problems with the network
Check the following items to verify that the product is communicating with the network. This information
assumes you have already printed a network configuration page (see 
Information pages
on page 158).
1.Are there any physical connection problems between the workstation or file server and the product?
Verify that the network cabling, connections, and router configurations are correct. Verify that the
network cable lengths meet network specifications.
2.Are the network cables connected properly?
Make sure that the product is attached to the network using the appropriate port and cable. Check
each cable connection to make sure it is secure and in the right place. If the problem continues,
try a different cable or ports on the hub or transceiver. The amber activity light and the green link
status light next to the port connection on the back of the product should be lit.
3.Are the product link speed and duplex settings set correctly?
Hewlett-Packard recommends leaving this setting in automatic mode (the default setting).
4.Can you ping the product IP address?
Use the command prompt to ping the product from the computer. For example:
ping 192.168.45.39
Ensure that the ping displays round-trip times.
If you are able to ping the product, verify that the IP address configuration for the product is correct
on the computer. If it is correct, delete and then add the product again.
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							If the ping command failed, verify that the network hubs are on, and then verify that the network
settings, the product, and the computer are all configured for the same network.
5.Have any software programs been added to the network?
Make sure they are compatible and that they are installed correctly with the correct printer drivers.
6.Are other users able to print?
The problem may be workstation-specific. Check the workstation network drivers, printer drivers,
and redirection.
7.If other users are able to print, are they using the same network operating system?
Check your system for proper network operating system setup.
8.Is your protocol enabled?
Check the status of your protocol on the network configuration page. See 
Information pages
on page 158. You can also use the embedded Web server or HP ToolboxFX to check the status
of other protocols. See 
HP ToolboxFX on page 160.
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							Solve software problems
Solve common Windows problems 
Error message:
General Protection FaultException OE
Spool32
Illegal Operation
Cause
Solution
Close all software programs, restart Windows, and try again.
Select a different printer driver. If the device PCL 6 printer
driver is selected, switch to the PCL 5 or HP postscript level 3
emulation printer driver, which can be done from a software
program.
Delete all temp files from the Temp subdirectory. Determine
the name of the directory by opening the AUTOEXEC.BAT file
and looking for the statement Set Temp =. The name after
this statement is the Temp directory. It is usually C:\TEMP by
default, but can be redefined.
See the Microsoft Windows documentation that came with the
computer for more information about Windows error
messages.
Solve common Macintosh problems
Table 15-2  Problems with Mac OS X v10.3 and Mac OS X v10.4
The printer driver is not listed in Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.Make sure that the PPD is in the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter language code for the
language that you are using. If necessary, reinstall the software. See
the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj
, where “” represents the two-letter language code for the
language that you are using. Reinstall the software. See the getting
started guide for instructions.
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							The product name, IP address, or “Rendezvous” or “Bonjour” host name does not appear in the printer list box in the Printer Setup
Utility.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong product name, IP address, or Rendezvous or Bonjour
host name is being used.Check the product name, IP address, or Rendezvous or Bonjour
host name by printing a configuration page See 
Information pages
on page 158. Verify that the name, IP address, or Rendezvous or
Bonjour host name on the configuration page matches the product
name, IP address, or Rendezvous or Bonjour host name in the
Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.Open the print queue, and then click Start Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or Rendezvous
or Bonjour host name might have received your print job.Check the product name, IP address, or Rendezvous or Bonjour
host name by printing a configuration page See 
Information pageson page 158. Verify that the name, IP address, or Rendezvous or
Bonjour host name on the configuration page matches the product
name, IP address, or Rendezvous or Bonjour host name in the
Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●Try downloading the fonts that are contained in the EPS file to
the product before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB printers is not
installed.When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
Table 15-2  Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)
224 Chapter 15   Problem solve ENWW
 
						

							When connected with a USB cable, the product does not appear in the Macintosh Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS X v10.3
or Mac OS X v10.4.
●Ensure that your Macintosh has the appropriate USB software
from Apple.
Hardware troubleshooting
●Check that the product is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE:The iMac keyboard is a nonpowered USB hub.
Solve PostScript (PS) errors
The following situations are PS language specific and may occur when several product languages are
being used.
NOTE:To receive a printed or screen displayed message when PS errors occur, open the Print
Options dialog box and click the selection next to the PS Errors section. You can also use the embedded
Web server.
Table 15-3  PS errors
IssueCauseSolution
The job prints in Courier (the products
default typeface) instead of the typeface
you requested.The requested typeface is not
downloaded. A personality switch may
have been performed to print a PCL job
just before the PS printing job was
received.Download the desired font and send the
print job again. Verify the type and
location of the font. Download to the
product if applicable. Check with the
software documentation.
A legal page prints with clipped margins.Print job too complex.You may need to print your job at
600 dots per inch, reduce the complexity
of the page, or install more memory.
A PS error page prints. Print job may not be PS. Make sure the print job is a PS job. Check
to see whether the software program
expected a setup or PS header file to be
sent to the product.
Table 15-2  Problems with Mac OS X v10.3 and Mac OS X v10.4 (continued)
ENWWSolve software problems 225
 
						

							IssueCauseSolution
Limit Check ErrorPrint job is too complex.You may need to print your job at
600 dots per inch, reduce the complexity
of the page, or install more memory.
VM ErrorFont ErrorSelect unlimited downloadable fonts
from printer driver.
Range Check Font Error Select unlimited downloadable fonts
from printer driver.
Table 15-3  PS errors (continued)
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							A Supplies and accessories
ENWW227
 
						

							Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories.
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts: To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.
●Supplies and accessories: To order supplies in the U.S., go to 
www.hp.com/support/
CM1312series. To order supplies worldwide, go to www.hp.com/support/CM1312series. To order
accessories, go to 
www.hp.com/support/CM1312series.
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
Order directly through the HP ToolboxFX software
HP ToolboxFX software is a product management tool designed to make product configuration,
monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. For
more information about HP ToolboxFX software, see 
HP ToolboxFX on page 33.
228 Appendix A   Supplies and accessories ENWW