HP Color LaserJet CM1312 User Manual

							Step
numberVerification stepPossible problemsSolutions
4Does the product copy?
Place the configuration page
into the ADF and make a copy.
The report should feed
smoothly through the ADF, and
copies should print without
print-quality problems. Make a
copy from the flatbed as well.Poor copy quality from the ADF.If the print quality from the internal tests and
the copy from the flatbed were acceptable,
clean the ADF scanning strip. See 
Clean thescanner glass on page 78.
The ADF is damaged. Replace the ADF.
Paper jams when printing.Make sure that media that meets
HP specifications. See 
Paper and printmedia on page 53
Clean the paper path. See 
Clean the paper
path on page 179.
Poor copy quality from the flatbed.1.If the print quality from the internal tests
and the copy from the ADF were
acceptable, clean the flatbed glass.
See 
Clean the scanner glasson page 78.
2.If, after performing the maintenance,
the problem persists, see 
Copyproblems on page 210.
Media does not move smoothly through the
ADF path.1.Clean the ADF pick roller and the ADF
separation pad. See 
Clean theautomatic document feeder (ADF)
pickup roller assembly on page 181.
2.If the problem persists, replace the
ADF pick roller.
3.If the problem persists, replace the
ADF.
5Does the product send a fax?
Press Start Fax to verify that a
dial tone exists (using a hand
set, if necessary). Attempt to
send a fax.The telephone line is not operational or the
product is not plugged into the telephone line.Perform a fax test to verify that the phone
line works and is plugged into the correct
port (see 
Perform a fax test on page 143).
6 Does the product receive a
fax?
Use another fax machine to
send a fax to the product, if
available.Too many telephone devices are plugged in,
or telephone devices are not connected in the
correct order.Make sure that the HP Color LaserJet
CM1312 MFP Series is the only device on
the telephone line and try again to receive
the fax.
The product fax settings are set incorrectly.Review and reset the product fax settings.
See 
Change fax settings on page 115
The Private Receive feature is turned on. Turn Private Receive off or use the preset
PIN to access and print the faxes.
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							Step
numberVerification stepPossible problemsSolutions
7Does the product print from
the computer?
Use a word-processing
program to send a print job to
the product.Software is not installed correctly or an error
occurred during software installation.Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
The cable is not connected correctly.Reconnect the cable.
An incorrect driver is selected.Select the proper driver.
There is a port driver problem in Microsoft
Windows.Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
8Does the product scan to the
computer?
Initiate a scan from the basic
desktop software at your
computer.The cable is not connected correctly.Reconnect the cable.
Software is not installed correctly or an error
occurred during software installation.Uninstall and then reinstall the product
software. Verify that you are using the
correct installation procedure and the
correct port setting.
If the error persists, turn off the product and then turn on the product.
9 Does the device recognize
and print from a memory
card?
Insert a memory card and print
an index page. See 
Print a
memory card thumbnail sheeton page 155.The device does not recognize the card.
1.Remove the card and reinsert it into the
slot. Verify that the card is fully inserted
into the slot.
2.Verify that the memory-card type is a
supported type.
3.Verify that only one card is inserted in
the memory card slots.
The device does not print certain images. Verify that the files on the memory card are
in the correct format. The device recognizes
only SRGB format .JPEG files.
Restore the factory-set defaults
Restoring the factory-set defaults returns all of the settings to the factory defaults, and it also clears the
fax header name, phone number, speed dials, and any stored faxes in the product memory.
CAUTION:This procedure also clears all fax numbers and names that are associated with one-touch
keys and speed-dial codes, and deletes any pages that are stored in the memory. The procedure then
automatically restarts the product.
1.On the product control panel, press Setup.
2.Use the arrows buttons to select Service, and then press OK.
3.Use the arrows buttons to select Restore defaults, and then press OK.
The product automatically restarts.
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							Control-panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count if
appropriate. When the product is receiving fax data, print data, or scanning commands, control-panel
messages indicate this status. In addition, alert messages, warning messages, and critical error
messages indicate situations that might require some action.
To solve fax issues, see 
Solve fax problems on page 138.
Table 15-1  Control-panel messages
Control panel messageDescriptionRecommended action
10.000X Supply Memory ErrorA specific print cartridge has an e-label error.
X indicates the cartridge: 0=black, 1=cyan,
2=magenta, 3=yellow.Remove and reinstall the print cartridge.
Turn off and then turn on the product.
If the problem is not solved, replace the
cartridge.
10.100X Supply Memory ErrorA specific print cartridge has a faulty or
missing e-label.
X indicates the cartridge: 0=black, 1=cyan,
2=magenta, 3=yellow.Check the e-label. If it is broken or damaged,
replace the cartridge.
Verify that the cartridge is installed in the
correct location.
Reinstall the print cartridge.
Turn off and then turn on the product.
If the error is with a color cartridge, try
swapping it with a different color cartridge in
the tray. If the same message appears, then
there is an engine problem. If a different
10.100X message appears, replace the
cartridge.
If the problem is not solved, replace the
cartridge.
49 Error, Turn off then onThe product has experienced an internal
embedded software error. Under most
conditions, the product will power cycle
automatically.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
50.x Fuser ErrorThe product has experienced an internal
hardware error.1.Turn off the power by using the power
switch, and then wait at least 30
seconds.
2.If a surge protector is being used,
remove it. Plug the product directly into
the wall socket.
3.Turn on the power and wait for the
product to initialize.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
ENWWControl-panel messages 191
 
						

							Control panel messageDescriptionRecommended action
52 Scanner ErrorThe product has experienced an internal
hardware error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
57 Fan Error, Turn off then onThe product has experienced a problem with
its internal fan.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
79 Error Turn off then onThe product has experienced an internal
firmware error. Under most conditions, the
product will power cycle automatically.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
ADF door is openThe ADF lid is open or a sensor is
malfunctioning.Make sure that the ADF lid is closed.
Remove the ADF and reinstall it.
If the message persists, turn off the power by
using the power switch, wait at least 30
seconds, and then turn on the power and wait
for the product to initialize.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Canceled copy. Clear documentThe Cancel button was pressed while
scanning, faxing, or copying to cancel the
current job while pages were feeding from the
ADF. The cancel process does not
automatically clear the ADF.Remove the jammed item. See Clear jams
from the ADF (photo card models only)
on page 196. Then, clear the items in the
ADF tray and start over.
Canceled scan. Clear documentThe Cancel button was pressed to cancel the
current job while pages were feeding from the
ADF. The cancel process does not
automatically clear the ADF.Remove the jammed item. See Clear jamsfrom the ADF (photo card models only)
on page 196. Then, clear the items in the
ADF tray and start over.
Canceled send. Clear documentThe Cancel button was pressed to cancel the
current job while pages were feeding from the
ADF tray. The cancel process does not
automatically clear the ADF.Remove the jammed item. See Clear jams
from the ADF (photo card models only)
on page 196. Then, clear the items in the
ADF tray and start over.
Comm. error [Receiver CSID]A fax communication error occurred between
the product and the receiver.Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
Table 15-1  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Comm. error [Sender CSID]A fax communication error occurred between
the product and the sender.Allow the product to retry sending the fax.
Unplug the product telephone cord from the
wall, plug in a telephone, and try making a
call. Plug the product phone cord into a jack
for another phone line.
Try a different phone cord.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Device error, press OKGeneric engine error.This is a warning message only. Job output
might be affected.
Device is busy. Try again laterThe product is currently in use.Wait for the product to finish the current job.
Doc feeder jamADF has not been cleared since previous
jam.Clear the jam.
Doc feeder jam Clear, ReloadA piece of media is jammed in the ADF tray.Open the document release door, clear the
jam, close the document release door, and
reload the paper into the ADF tray.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Document feeder mispick. ReloadMedia in the ADF tray was not picked up.Remove the media from the ADF tray, and
then reload it.
Clean the ADF pickup roller. See 
Clean theautomatic document feeder (ADF) pickup
roller assembly on page 181.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Door openThe print-cartridge door is open.Close the print-cartridge door.
Engine Comm. ErrorThe product has experienced an engine
communication timeout error.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Engine error, press OKThe product experienced a print engine error. This is a warning message only. Job output
might be affected.
Table 15-1  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
Fit to Page on flatbed onlyThe copy reduce/enlarge feature (called Fit
to Page) applies only to copies made from
the flatbed scanner.Use the flatbed or select another reduction/
enlargement setting.
Install [color] cartridgeOne of the color cartridges is not installed with
the door closed.Install the indicated color cartridge.
Invalid driver Press OKYou are using the incorrect printer driver.Select the printer driver that is appropriate for
your product.
Invalid entryInvalid data or response.Correct the entry.
Jam in (area), Open door and clear jamThere is a paper jam in the print paper path
or output bin.Clear the jam from the area indicated on the
product control panel, and then follow the
control panel instructions. See 
Clear jams
on page 195.
Jam in Tray 1, Clear jam and then press
OKThe product has detected a jam in tray 1.Clear the jam from tray 1, and then follow the
control panel instructions. See 
Clear jamson page 195.
Load paperOut of paper in all available trays.Load paper in trays.
Load Tray 1  , Press OK to
use available mediaDevice is processing a job, but no trays
match.Load paper in the correct orientation.
Press OK to use existing tray settings.
Load Tray 1,   / Cleaning
mode, OK to startCleaning mode paper prompt.Load a clean sheet of paper in the correct
orientation, then press OK to begin the
cleaning procedures.
Manual Duplex Load Tray 1, Press OKManual duplex mode.Load paper in the correct orientation.
Manual feed  , Press OK to
use available mediaPrint Manual Feed mode.Load paper into tray 1.
Memory is low Try again laterThe product does not have enough memory
to start a new job.Wait until the current job is finished before
starting a new job.
Turn the product off and then on to clear the
memory.
Memory is low. Press OKThe product memory has been almost
completely filled.Press Cancel to clear the error.
Break the job into smaller jobs that contain
fewer pages.
Turn the product off and then on to clear the
memory.
Memory low Only 1 copy made. Press OK
to continue.The product does not have enough memory
to complete the collated copy job.Break the job into smaller jobs that contain
fewer pages.
Turn the product off and then on to clear the
memory.
Misprint, Press OKFeed delay misprint.Verify that paper is loaded in the input tray.
Reload paper.
Non-HP supply InstalledA new supply has been installed that is not
made by HP. This message is appears for
several seconds, and then the product
returns to the Ready state.If you believe you purchased an HP supply,
please call the HP fraud hotline at
1-877-219-3183. Service or repairs that are
required as a result of using non-HP supplies
is not covered under HP warranty.
Table 15-1  Control-panel messages (continued)
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							Control panel messageDescriptionRecommended action
Order [color] cartridge.A color print cartridge is low.Order the indicated color print cartridge.
Print failure, press OK. If error repeats,
turn off then on.The product could not print the current page
because of its complexity.Press OK to clear the message.
Allow the product to finish the job, or press
Cancel to cancel the job.
Scanner error #, Turn off then onThe product has experienced an error in the
scanner sub-assembly area.Turn off the power by using the power switch,
wait at least 30 seconds, and then turn on the
power and wait for the product to initialize.
If a surge protector is being used, remove it.
Plug the product directly into the wall socket.
Use the power switch to turn the product on.
If the error persists, contact HP. See
www.hp.com/support/CM1312series or the
support flyer that came in the product box.
Scanner reserved for PC scanA computer is using the product to create a
scan.Wait until the computer scan has finished, or
cancel the scan from the computer software,
or press Cancel.
Scanning error Cannot connectThe product cannot transmit scan information
to a computer.Verify that the connection cable is not loose
or damaged. Replace the cable if necessary,
and try the scan again.
Settings clearedThe product has cleared job settings.Re-enter any appropriate job settings.
Used [color] installed, to accept press OKA used color printer cartridge has been
installed or moved.Press OK to return to the Ready state.
Clear jams
Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include
the following events:
●The input trays are loaded improperly or overfilled, or the media guides are not set properly.
●Media is added to or removed from an input tray during a print job or an input tray is removed from
the product during a print job.
●The cartridge door is opened during a print job.
●Too many sheets have accumulated in an output area, or sheets are blocking an output area.
●The print media that is being used does not meet HP specifications. See 
Paper and print media
on page 53.
●The media is damaged or has foreign objects attached to it, such as staples or paper clips.
●The environment in which the print media was stored is too humid or too dry. See 
Paper and print
media on page 53.
●The shipping tape has not been removed from one or more paper path areas.
Table 15-1  Control-panel messages (continued)
ENWWClear jams 195
 
						

							Where to look for jams
Jams can occur in these locations:
●In the automatic document feeder (ADF models only)
●In input areas
●In output areas
●Inside the product paper path
Find and remove the jam by using the instructions on the following pages. If the location of the jam is
not obvious, first look inside the product.
Loose toner might remain in the product after a jam. This problem typically resolves itself after a few
sheets have been printed.
Clear jams from the ADF (photo card models only)
Occasionally, media becomes jammed during a fax, copy, or scan job.
You are notified of a media jam by the Doc feeder jam Clear, Reload message that appears on the
product control-panel display.
●The ADF input tray is loaded incorrectly or is too full. See 
Load paper and print media
on page 58 for more information.
●The media does not meet HP specifications, such as those for size or type. See 
Paper and print
media on page 53 for more information.
1.Open the ADF cover.
196 Chapter 15   Problem solve ENWW
 
						

							2.Lifting the green lever, rotate the pick mechanism until it stays open.
3.Gently try to remove the page without tearing it. If you feel resistance, go to the next step.
4.Open the ADF lid and gently loosen the media by using both hands.
ENWWClear jams 197
 
						

							5.When the media is free, gently pull it out in the direction shown.
6.Close the lid to the flatbed scanner.
7.Lower the green lever.
198 Chapter 15   Problem solve ENWW