HP Color LaserJet CM1312 User Manual

							8.Close the print-cartridge drawer.
9.Close the front door.
10.Place the old print cartridge in the box for the new print cartridge. Follow the recycling instructions
that are included in the box.
CAUTION:If toner gets on any clothing, wipe it off with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric.
Clean the product
Clean the paper path
During the printing process, paper, toner, and dust particles can accumulate inside the product. Over
time, this buildup can cause print-quality problems such as toner specks or smearing. This product has
a cleaning mode that can correct and prevent these types of problems.
Specks Smearing
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							Clean the paper path from HP ToolboxFX
Use HP ToolboxFX to clean the paper path. This is the recommended cleaning method. If you do not
have access to HP ToolboxFX, use the method in 
Clean the paper path from the product control panel
on page 180.
1.Make sure that the product is turned on and in the Ready state, and that media is loaded in tray 1
or tray 2.
2.Open HP ToolboxFX, click the product, and then click the System Settings tab.
3.Click the Service tab, and then click Start.
A page feeds through the product slowly. Discard the page when the process is completed.
Clean the paper path from the product control panel
If you do not have access to HP ToolboxFX, you can print and use a cleaning page from the product
control panel.
1.Press Setup.
2.Use the arrow buttons to find the Service menu, and then press OK.
3.Use the arrow buttons to find Cleaning mode, and then press OK.
4.Load plain letter or A4 paper when you are prompted.
5.Press OK again to confirm and begin the cleaning process.
A page feeds through the product slowly. Discard the page when the process is completed.
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							Clean the automatic document feeder (ADF) pickup roller assembly
If the ADF has trouble feeding documents, clean the ADF pickup roller assembly.
1.Turn off the product and unplug the power cord.
2.Open the ADF cover.
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							3.Rotate the assembly upward. Wipe it clean and rotate the rollers until the assembly is clean.
4.Lower the green lever assembly and close the ADF cover.
NOTE:If you are experiencing jams in the ADF, contact HP. See www.hp.com/support/
CM1312series or the support flyer that came in the product box.
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							5.Plug in the product, and then turn on the product.
Clean the lid backing
Minor debris can accumulate on the white document lid backing that is located underneath the product
lid.
1.Turn off the product, unplug the power cord, and raise the lid.
2.Clean the white document lid backing by using a soft cloth or sponge that has been moistened with
a mild soap and warm water. Wash the backing gently to loosen debris; do not scrub the backing.
3.Also, clean the scanner strip next to the ADF scanner glass.
4.Dry the backing by using a chamois or soft cloth.
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							CAUTION:Do not use paper-based wipes because they might scratch the backing.
5.If this does not clean the backing well enough, repeat the previous steps and use isopropyl alcohol 
to dampen the cloth or sponge, and then wipe the backing thoroughly with a damp cloth to remove
any residual alcohol.
Clean the scanner glass
Dirty glass, from fingerprints, smudges, hair, a nd so on, slows down performance and affects the 
accuracy of special features su ch as fit-to-page and copy.
NOTE:If streaks or other defects appear only on copies produced using the automatic document 
feeder (ADF), clean the scanner strip (step 3). It  is not necessary to clean the scanner glass.
1.Turn off the product, unplug the power cord from the electrical socket, and raise the lid. 
2. Clean the glass by using a soft, lint-free cloth or sponge that has been moistened with nonabrasive 
glass cleaner.
CAUTION: Do not use abrasives, acetone, benzene, ammonia, ethyl alcohol, or carbon 
tetrachloride on any part of the product; these can  damage the product. Do not place liquids directly 
on the glass. They might seep und er it and damage the product.
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NOTE:  In certain areas of California, air pollution control regulations restrict the use of liquid Isopropyl  
Alcohol (IPA) as a cleaning agent.  In those areas of California, please disregard the previous 
recommendations and use a dry, lint-free cloth.  The cloth may be moistened with water if desired.
 
						

							3.Clean the scanner strip (ADF models only) by using a soft, lint-free cloth or sponge that has been
moistened with nonabrasive glass cleaner..
4.To prevent spotting, dry the glass by using a chamois or cellulose sponge.
Clean the exterior
Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the product.
Firmware updates
Firmware updates and installation instructions for this product are available at www.hp.com/support/
CM1312series. Click Downloads and drivers, click the operating system, and then select the firmware
download for the product.
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							15 Problem solve
●Problem-solving checklist
●
Restore the factory-set defaults
●
Control-panel messages
●
Clear jams
●
Solve image-quality problems
●
Solve connectivity problems
●
Solve software problems
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							Problem-solving checklist
Follow these steps when trying to solve a problem with the product.
Step
numberVerification stepPossible problemsSolutions
1Is the power on?No power due to failed power source, cable,
switch, or fuse.1.Verify that the product is plugged in.
2.Verify that the power cable is functional
and that the power switch is on.
3.Check the power source by plugging
the product directly into the wall or into
a different outlet.
Print engine motor does not rotate.1.Verify that the print cartridges are
properly installed. Look at the control-
panel messages and follow the
instructions to remove and replace the
cartridges.
2.Verify that the top cover is closed
ADF motor does not rotate.1.Open the ADF cover and remove any
orange shipping tape inside the ADF.
2.Verify that the ADF cable is connected
correctly to the scanner.
3.If the ADF motor still does not rotate,
replace the ADF.
Scanner bulb does not light.If the scanner bulb does not light, contact
HP Support.
2Does Ready appear in the
product control panel?
The control panel should
function without error
messages.Control panel shows an error.See Control-panel messages on page 191
for a list of common messages that will help
you correct the error.
3 Do information pages print?
Print a configuration page. See
Information pages
on page 158.An error message appears on the control-
panel display.
See Control-panel messages on page 191
for a list of common messages that will help
you correct the error.
Paper jams when printing. Make sure that media that meets
HP specifications. See Paper and print
media on page 53
Clean the paper path. See 
Clean the paper
path on page 179.
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